Professional Documents
Culture Documents
What is Competency-based training? How to implement Competency-based training How to utilize needs and performance analysis? Identifying and establishing cored competencies Identifying performance gaps Competency mapping to create individual development plans
Implementing CBT
1. Begin with the end in mind 2. Identify core competencies needed to reach organizational objectives 3. Establish job role standards 4. Assess each employees current level in comparison to desired level 5. Identify performance gaps 6. Develop Individual Development Plans (IDPs) 7. Assess performance after IDP
IMPLEMENTATION PROCESS
Needs Analysis
Core Competencies
Skills Assessment
Development of an IDP
Performance indicators
Historical and statistical documentation
STEP 2. COMPETENCIES
Specific skills and key behaviors Based on your unique organizational strategies and challenges What aptitudes and capabilities are critical for organizational success? What are common traits and characteristics of top your top performers?
Establish benchmarks
Performance indicators Historical and statistical documentation
Compensation
Core Competencies
Development
Assessment/
Promotion
Key Behaviors
Automatically generated based on employees job role, competencies and standards assigned to that role.
Development activities
Development activities are assigned based on variance from the job role standard and form the basis for the IDP.
Strategies and Action Plans: Increase customer service skills Target all customer-facing employees, their managers and executives of the organization
Development Activities: Excelling at Customer Service Simulation The Voice of the Customer
1. Identify Organizational Goals/Training Needs 2. Establish Core Competencies 3. Assess Current Ability 4. Identify Gaps 5. Assign Development Activities 6. Post-Assessment
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