Mobile Phone

Note: Tick mark against the right choice in each question which is applicable in your case.

Section 1 : PERSONAL INFORMATION Q1

1. Name : _____________________________________________ 2. Address : ___________________________________________ ______________________________________________________ ______________________________________________________ 3. Age : _____ 4. Occupation : A) Business C) Student B) Service D) Others

5. Sex :

A) Male

B) Female

6. Number of members in family. A) 1-4

B) 5-10

C) More than 10 7. Marital Status : A) Married B) Unmarried

8. Monthly Income : A) Up to Rs 5,000 B) Between Rs 5,000-10,000 C) Between Rs 10,000-20,000 D) Between Rs 20,000-30,000 E) Rs 30,000 and above

Section 2 : PRODUCT INFORMATION

Q.2 Do you own a mobile phone? A) Yes B) NO

Q.3 Which company mobile phone do you own? A) Nokia D) Sony Ericsson G) Others Q.4 What type of mobile phone do you own? B) Samsung E) Blackberry C) Apple F) HTC

A) Touch screen C) Slider Phone

B) QWERTY keypad C) Others

Q.5 How much are you willing to spend on a mobile phone? A) Rs 5,000- 10,000 C) Rs 15,000- 20,000 E) Rs 25,000-30,000 B) Rs 10,000- 15,000 D) Rs 20,000- 25,000 F) 30,000 and above

Q.6 What size handset would you prefer? A) Small B) Medium C) Large

Q.7 What type of phone would you like to have? A) Flip Phone C) Touch Phone E) Smart Phone B) Slide Phone D) Luxury Fashion Phone

Q.8 How important is the design or style of a mobile phone to you? A) Not important B) Very important B) Fairly important D) Extremely important

Q.9 What size would you prefer your screen to be? A) Small (1.0 to 2.4) inches B) Medium (2.4 to 3.5) inches C) Large (3.5 to 4.5) inches

Q.10 What method of interaction do you prefer when using mobile phones? A) Touch Screen B) Keypad C) Physical Button

Q.11 What parts of a mobile phone are important to you when choosing one? A) Screen Size C) Colour E) Keypad B) Buttons D) Weight F) Camera

Q.12 While choosing a phone would you consider camera as a main feature? A) Yes B) No

Q.13 What is the main usage of mobile phone for you? A) Calls only D) Texting B) Gaming E) Internet C) Media F) Others G) All

Q.14 Do you suffer from any problem regarding your mobile phone? A) Yes B) No

Q.15 If Yes, have you ever complained about it? A) Yes B) No

Section 3 : CONSUMER AWARENESS

Q.16 Did you take the bill when you bought the mobile phone? A) Yes B) No

Q.17 Are you aware of the ability of filing complaints against mobile phone companies? A) Yes B) No

Q.18 Have you ever filed a complaint? A) Yes B) No

Q.19 If yes, did you receive attention? A) Yes B) No

Q.20 If no, why? A) Lack of knowledge B) Waste of time and money C) Did not bother