ORGANIZATIONAL BEHAVIOR (MGT502)

ASSIGNMENT NO. 1 DUE DATE: 28TH NOVEMBER, 2012 MARKS: 20

FALL 2012

Learning Objectives: 1. To enable you to understand that how motivational factors play an important role in an employees performance.
2. To make you understand how motivational factors vary from lower level to top level management.

Assignment: A large insurance company recently decided to review its approach to employee motivation. The Human Resource Department began this research by interviewing people from all functional areas and hierarchical levels. Based on these interviews, a questionnaire was formulated and distributed to employees in the organization. There were four major parts to the data-collection instrument. The participants were asked to rank 25 motivational factors in their order of importance. No. 1 was to be placed next to the item that was judged to be most important; 25 was to be placed next to the one that was of least importance. When the questions were collected and examined, two different patterns of responses were emerged. The one set of responses received from the workers and supervisory level managers was as under: Rank 1 2 3 4 5 6 7 Motivational Factor The amount of pay you get. The amount of job security you have. The friendliness of the people with whom you work. The physical surroundings of the job. The amount of fringe benefits you receive. The resources you have for doing your job. The respect you receive from people with whom you work.

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The chances of getting a promotion. The way you are treated by the people with whom you work. The chance to do something that makes you feel good about yourself.

The responses received from the middle and top-level managers provided an entirely different picture as under: Rank 1 2 3 4 5 6 7 8 9 10 Motivational Factor The chance to do something that makes you feel good about yourself. The opportunity to develop your skills and abilities. The amount of freedom you have on your job. The chances you have to do the things you do best. The respect you receive from the people with whom you work. Your chances for taking part in the making of decisions. The amount of job security you have. The amount of pay you get. The amount of fringe benefits you receive. The physical surroundings of your job.

Questions
1. Using the two-factor theory of motivation as your guide, how would you interpret the first set of responses? Explain. 2. Using the two-factor theory of motivation as you guide, how would you interpret the second set of responses? Explain.

Other Important Instructions:

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