Managing Oral Communication (MOC) 3 credits June September (2012 13) PGDM Faculty: Prof. V Chandra & Prof.

of. V Vancheshwar

Telephone: Ext. 107 & 112 Email: vchandra@imi.edu, v.vanch@imi.edu

Objectives: Undoubtedly, there is a persistent and growing demand for enhancing the oral communications and other Soft Skills of Management Graduates who need to be groomed to take up responsible positions across varied industries. MOC addresses this critical need by exposing and training students on the key aspects of soft skills development covering Attitude, Communications and Etiquette. By the end of the course the students should be able to: Understand the various aspects of verbal and non verbal communication and its application at work place Improve interpersonal skills and communicate effectively in groups Sharpen presentation and public speaking skills

Pedagogy Lecture-cum-discussions, cases, exercises, and feedback based on video recording and/or role plays. Evaluation Criteria (%) Class Participation Quizzes/Exercises Group assignment & Presentation End Term 30% 100 20% 20% 30%

Reading material Text book (s) 1. Herta A Murphy, Herbert W Hildebrandt & Jane P Thomas, Effective Business Communication (7th Edition) published by Tata McGraw-Hill,2011. 2. Gopalaswamy Ramesh & Mahadevan Ramesh, The ACE of Soft Skills Attitude, Communication and Etiquette for Success, Pearson, 2012. Reference book (s) 1. Courtland L. Bovee, John V. Thill & Abha Chatterjee: Business Communication today (tenth edition) Pearson, 2011. 2. Linda Beamer & Iris Varner: Intercultural Communication in the Workplace (4th edition) published by Tata McGraw-Hill Edition,2011. 3. Lehman, Dufrene and Sinha, BCOM: An innovative approach to learning and teaching Bussiness Communication, Cengage, 2010. Session Plan Session No. Term I 1 2 3-5 6-8 9-10 Term II 11-12 13-14 15-16 17-18 Topic Introduction to Managerial Oral Communication (MOC) (VC) Improving listening skills (VV) Reading Chapter 1 (Pg 4 30)

Chapter 14 (Pg 399 403) Effective Oral Presentations presentations and Chapter 14 peer evaluation (VC) (Pg 384 398) Persuasive presentations and public speaking Chapter 15 skills (VV) (Pg 408 441) Business etiquettes and personality grooming (VC) Interpersonal and group communication (VC) Business Etiquette (VV) Communication and the global context (VC) Managing external communication (VV) Chapters 16 & 17 Reading Chapter 3 Chapter 5 (Pg 128 133)

19-20

Presentation & discussion of group assignment (VC&VV)