T E C H N O L O G Y

W H I T E

P A P E R

SIP: The Future of Open Communications

In todays rapidly changing communications arena, large enterprises face many challenges in upgrading and maintaining their multimedia corporate networks. To meet these challenges, Session Initiation Protocol (SIP) is gaining prominence as a reference technology for unifying multimedia, real-time communications in a common, standards-based framework for both enterprises and carriers. Defined as an international standard offering versatile technical capabilities, SIP is relatively easy to implement and is highly extensible, allowing it to accommodate multiple features and services over any real-time, IP-based wireline or wireless networks. This white paper reviews the major advantages that standardized communication protocols and technologies can offer large enterprises, with a specific focus on SIP. It also highlights the Alcatel-Lucent SIP strategic vision and value proposition for enterprise communications.

Table of contents
1 1 1 2 3 4 4 4 5 8 8 8 9 10 11 12 12 14 14 15 15 1. Introduction 2. SIP for large enterprises: Trends and challenges 2.1 Trends 2.2 SIP overview and value proposition 2.3 Challenges 2.4 Key take-aways 3. SIP for large enterprises: Alcatel-Lucent positioning 3.1 Alcatel-Lucent vision: The Dynamic Enterprise 3.2 Alcatel-Lucent SIP deployment strategy 3.3 Key take-aways 4. SIP for large enterprises: Alcatel-Lucent offer and benefits 4.1 Public SIP trunking 4.2 Applicative SIP trunking 4.3 SIP peering 4.4 SIP endpoints 4.5 Alcatel-Lucent Application Partner Program 4.6 Benefits 4.7 Key take-aways 5. Conclusion 6. Abbreviations 7. References

1. Introduction
In the next two to five years, Session Initiation Protocol (SIP) standards will have a significant impact on enterprise communications. The promise of SIP is that it will allow enterprises to operate in an open environment in which they can combine best-of-breed communication solutions and thirdparty devices, as needed, into a single SIP-based framework. While the potential is great, the market reality is quite different. Despite its relative maturity, the SIP standard is not yet able to easily provide state-of-the-art, value-added communication features that enterprises want. Alcatel-Lucent provides best-in-class communication solutions to build the Dynamic Enterprise an agile, mobile, and knowledgeable enterprise characterized by continuous and transformative growth. Despite its current shortcomings, SIP is a key component in the evolution toward the Dynamic Enterprise. After reviewing the trends and challenges related to SIP for large enterprises, this white paper describes the Alcatel-Lucent SIP positioning and explains how Alcatel-Lucent can help large enterprises benefit immediately from a communications solution enriched with standardized, SIP-based scenarios.

2. SIP for large enterprises: Trends and challenges

2.1 Trends Today, as real-time communication services migrate to IP, more IP-based technologies and standards are emerging. Communications solutions based on standards and protocols offer enterprises a wider choice of products and a smooth, migration path for the future. However, the adoption rate of standards-based solutions in large enterprises depends on how well they contribute to a sustainable communications environment, which is characterized by the following features: Cost optimization Multi-vendor offerings based on standards increase competition, which results in cost reductions. Operating costs associated with managing and maintaining the solution must be taken into account as well. Investment protection Standards help create multi-vendor environments that include the best features from all vendors, and ease the evolution to new equipment from different suppliers while retaining parts of previous investments. Evolution of installed base Migration to new technologies and access to new services should not compromise previous investments in equipment and user training or negatively impact business processes. Policy control Real-time interactions must be aligned with enterprise business processes, such as the non-disclosure of internal information, filtering policies, easy management of endpoints and communications cost controls. User experience Solutions for real-time interactions between users must address feature-rich enterprise telephony, mobility, multimedia and user-centric communications. Two major trends are emerging in the standards community that aim to deliver sustainable communication solutions. They are: The Telco model The Telco model is driven by tight regulations and execution schemes, such as service level agreements (SLAs), fast connection times, wide interworking, high-quality voice plans and emergency services. ITU-T H.323 and Media Gateway Control Protocol (MGCP) were developed by the Telcos and they focused on investment protection and policy control. Their primary goal was to migrate Private Branch Exchange (PBX) or softswitch services to IP.

SIP: The Future of Open Communications | Technology White Paper

 The Internet model The Internet model is based on the best-effort principle and is most effective in environments where regulatory, computational and bandwidth constraints are light. Because the Internet model addresses both IT and person-to-person communication areas, communication services built on the Internet model are tightly integrated with IT solutions. SIP and web services, which originated in the Internet model, aim to reduce costs through equipment commoditization, and ease evolution of the installed base by interconnecting servers via SIP and web services. As a result, sustainable communication solutions for large enterprises require that both models come into play. To increase the breadth of its real-time communications offer, Alcatel-Lucent has extended its established IP telephony solution with versatile web services technology and SIP standards. 2.2 SIP overview and value proposition SIP is a text-encoded protocol for managing multimedia sessions over IP and for exchanging information between intelligent endpoints or servers. It was designed by individuals and corporations who contribute to the Internet Engineering Task Force (IETF). The SIP standardization effort started in 1996, but the core description was defined in RFC 3261 in 2002. SIP was originally defined as a simple, all-purpose, two-way IP signaling protocol between endpoints but has been extended many times. Today, more than 100 RFCs and many more working document drafts define additional SIP extensions, examples and best practices. Less than half of these RFCs are standard track documents protocols endorsed by IETF community consensus that apply to enterprise communications solutions. SIP value propositions are: Versatility SIP can be used for telephony, notification services, location services, collaboration, chat and conferencing. Extensibility SIPs internal structure makes it easy to add new primitives i.e. signaling protocol elements without disrupting existing primitives. Multimedia at the core SIP natively takes into account audio, video and text sessions. Mobility across IP networks A registration and location mechanism enables mobility of endpoints over various IP networks. IT-friendly SIP leverages other existing, well-established Internet protocols, such as Domain Name System (DNS) and Simple Mail Transfer Protocol (SMTP). SIP also leverages Internet Protocol Security (IPSec) and Secure Sockets Layer/Transport Layer Security (SSL/TLS) to provide session encryption and security. These qualities are useful when extending established IP telephony solutions to large enterprises. This is why so many communications solution vendors implement SIP in communication servers, IP phones or softphones. SIP has been adopted as the main signaling protocol for the IP Multimedia Subsystem (IMS) architecture of next-generation carrier IP networks. Large enterprises can benefit from using SIP for connecting to IP carrier networks, for entry-level IP phones, and for mobility. However, when adopting SIP, large enterprises face many sustainability challenges.

SIP: The Future of Open Communications | Technology White Paper

2.3 Challenges The SIP standard is still evolving and faces many challenges today. Its ubiquitous deployment in enterprise networks should occur within 2 to 5 years. This section describes the challenges that SIP has to address today in enterprise communications solutions.
2.3.1 Cost optimization

While SIP is versatile and can be used in enterprises, carrier networks and over the Internet, cost optimization is sometimes slow to realize. Consumer dynamics usually result in a decrease in phone prices. However, most consumer SIP phones are specific to a particular carrier because of their complexity and number of optional extensions. So the decrease in phone prices is slower than expected. Also, because SIP does not define how SIP phones can be centrally managed, enterprises do not see immediate total cost of ownership (TCO) benefits. SIP does not define telephony features, only basic IP telephony services and protocol primitives for other advanced features. No mass deployment of high-end desktop SIP phones is expected soon because no fully standard advanced SIP telephony features yet exist. Cost optimization is therefore only significant for SIP entry-level phones. SIP trunking between enterprise and carrier networks is a good opportunity for new offers that reduce off-net communications costs. However, the lack of SIP trunking standards makes every SIP trunking deployment carrier-specific and therefore slows ubiquitous deployment of SIP trunking.
2.3.2 Investment protection

Standard SIP does not define enterprise features and SIP primitives are not currently sufficient to build enterprise-grade communications with feature-rich telephony. Therefore pure SIP systems are not enterprise-grade in terms of service level. Pure SIP systems do not take into account the installed base or protect previous investments. As a result of these shortcomings, some vendors extend SIP with proprietary primitives. This strategy compromises openness and transforms SIP into a proprietary protocol. The consequence for customers who invest in proprietary SIP communications systems is that they remain dependent on a single supplier for communications services, applications and endpoints.
2.3.3 User experience

SIP was designed first for the Internet and then for carrier networks, which is why SIP supports innovative multimedia user experiences but lacks some advanced communication services for enterprise telephony. Because SIP does not define features, only primitives, there is often no consensus on how the use of these primitives results in a consistent user experience. The consequence is that employees in a large enterprise, using multi-vendor SIP phones, may experience heterogeneous ergonomics.
2.3.4 Policy control

There is currently no market consensus on SIP-based policy control protocols. Therefore, only an IP telephony communication server can ensure policy control to SIP endpoints. Policy control also deals with encryption and network address translation (NAT) traversal. SIP proposes multiple security schemes for signaling and media flows. Some of these schemes rely on an expensive and sophisticated keys management infrastructure. There is no market consensus on end-to-end SIP security solutions.

SIP: The Future of Open Communications | Technology White Paper

2.3.5 Evolutionary framework

SIP faces many interoperability issues because of its complexity and high number of optional extensions. Multi-vendor SIP deployments usually require thorough testing. This may slow the evolution of SIP networks. SIP is versatile and can be used to interconnect various servers to deliver value-added services, such as conferencing and voice-enabled self-service. However, customers who want to extend their communications solution by adding new SIP equipment should be aware of signaling and media hairpinning. This happens when signaling and media are routed outside a communications server to another server, such as a SIP Interactive Voice Response (IVR) unit, and are then routed back to the communications server. This may result in some issues around scalability bandwidth control, call recovery, charging and information displayed on the endpoint. 2.4 Key take-aways SIP is a promising Internet-based signaling protocol that will have a major impact on the migration path of large enterprises toward IP. The standard is still evolving. Interoperability has improved but there are still many challenges around delivering advanced features. It is 2 to 5 years before SIP will be ubiquitous in large enterprise networks. The SIP ecosystem is growing as many vendors implement SIP.

3. SIP for large enterprises: Alcatel-Lucent positioning

3.1 Alcatel-Lucent vision: The Dynamic Enterprise Today, three major trends are driving the evolution of large enterprise communications: Globalization Unified communication solutions for all, including the new generation of users Interweaving of communications applications Alcatel-Lucent Corporate Communication Solutions for Large Enterprises offers a set of dedicated products and services that help large enterprises address these trends and evolve to become a Dynamic Enterprise. The Dynamic Enterprise interconnects its network, people, processes and knowledge for continuous and transformative growth with open, evolutionary solutions that protect investments.

Figure 1. Evolutionary Framework towards the Dynamic Enterprise

SIP: The Future of Open Communications | Technology White Paper

SIP addresses the following cornerstones of the Dynamic Enterprise evolutionary framework: Globalization and mobility. To maintain a competitive edge, large enterprises must think and work globally. New sites must be rolled out quickly and reliably. Centralized applications must be securely accessed from anywhere. And equipment must be energy-efficient to support environmental sustainability and help control costs. Because SIP is a ubiquitous protocol that spans networks, it facilitates the globalization and mobility requirements of large enterprises. Unified communication solutions for all, including the new generation of users: Communications are now unified with the focus on the communication itself rather than the means of communicating. Unified communications allow large enterprise employees using different devices and user interfaces to communicate anywhere, anytime. To ensure the most effective unified communications, large enterprises must manage a combination of voice, instant messaging, presence and unified messaging. SIP-enabling multimedia communications and new collaboration usages can help to do so. Interweaving of communications applications: To ensure best-in-class customer service, large enterprises must focus on the customer experience. In order to do so, large enterprises must deploy communications solutions that enable full connectivity between IP telephony, unified communications and contact center applications. SIP enables interweaving of communications applications in the following ways: SIP is IT friendly and is easily complemented by web services and business processes between applications. SIP provides a growing ecosystem of SIP-enabled communications, media and application servers that deliver features to a growing range of SIP wired and wireless endpoints. SIP bridges heterogeneous communication systems of large enterprises and connects enterprise networks with the Internet or carrier networks. The Alcatel-Lucent SIP strategy for large enterprises aims to extend its established communication solutions using SIP and web services so it can deliver ubiquitous, unified communications that meet the needs of the Dynamic Enterprise. 3.2 Alcatel-Lucent SIP deployment strategy The Alcatel-Lucent SIP strategy is based on four major dynamics: Deploy standard SIP where it makes sense. Improve the market-readiness of SIP for large enterprises by being a major contributor to standardization bodies that deal with SIP features, interoperability status and field deployments, like SIP trunking. Complement SIP with applicative web services and Extensible Markup Language (XML) technology for better ergonomics and serviceability. Extend the established Alcatel-Lucent IP telephony offer with new SIP scenarios that take advantage of the growing SIP ecosystem in a non-disruptive way.
3.2.1 Deploy standard SIP

Alcatel-Lucent actively contributes to IETF and TISPAN standards definitions. It is also committed to gradually integrating additional extensions into its products without using proprietary extensions. By strictly respecting standards, Alcatel-Lucent enables interworking with third-party equipment. Alcatel-Lucent deploys SIP where it makes sense, such as: Public trunking: IP connectivity between enterprise and carrier networks Peering: Bridging communication systems Applicative trunking: Unified communications and multimedia contact centers

SIP: The Future of Open Communications | Technology White Paper

 Endpoints: Entry-level SIP phones Dual-stack endpoints supporting fully featured telephony and SIP survivability Mobile endpoints: dual mode smartphones Ecosystem for vertical segments (integration with triple-play solutions, conference phones)
3.2.2 Improve the market readiness of SIP for large enterprises

Some standards define how to use and deploy SIP. Alcatel-Lucent is a major contributor in these fields: IETF standardization body AlcatelFigure 2. SIP Standardization Bodies Lucent contributes to the IETF Basic Level of Interoperability for SIP Services (BLISS) working group and intends to define SIPbased enterprise services. TISPAN standardization body Alcatel-Lucent actively works to define standard public SIP trunking and SIP peering between enterprise networks and carrier networks.
3.2.3 Complement SIP with applicative technology

Alcatel-Lucent solves SIP shortcomings with applicative technology: Communication server IP telephony features for rich telephony and policy controls Unified communications, web services and XML openness for user centricity anywhere Integrated software on endpoints for consistent ergonomics anywhere Management servers for reducing TCO when deploying SIP endpoints

Figure 3. User Centricity Anywhere

3.2.4 Extend the Alcatel-Lucent IP telephony offer

SIP is integrated into the Alcatel-Lucent IP telephony offer: Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) native SIP controller provides advanced telephony and policy control services to third-party SIP endpoints. Alcatel-Lucent OmniTouch Unified Communications Application Suite offers SIP conferencing and SIP access to unified messaging.

SIP: The Future of Open Communications | Technology White Paper

 The fusion of IP telephony and unified communications enables a true multimedia multi session user experience with Alcatel-Lucent My Instant Communicator Genesys Voice Platform support full multimedia SIP connectivity. Alcatel-Lucent VitalSuite Performance Management Software (PMS) integrates SIP Voice over IP (VoIP) quality reports. Alcatel-Lucent VitalQIP application provides ENUM DNS services for SIP trunking. Alcatel-Lucent OmniVista 4760 Network Management System (NMS) offers a software module that manages SIP endpoints automatically and fully integrates them within the management application. Alcatel-Lucent VPN Firewall Brick Security Appliances incorporate SIP for policy control of signaling and media flows. Alcatel-Lucent IP Touch 8 Series Extended Edition include a SIP dual stack; dual-mode smartphones include include SIP software.

Figure 4. SIP in the Alcatel-Lucent IP Telephony Offer

Unified communications and business process

Applications
Dual mode Third-party clients Wired and wireless

Endpoints
!Alcatel-Lucent features on standard terminals

Peering

OmniPCX Office CS networking

IMS in the enterprise IM federation

Softphones

Trunking
!

Service providers Soft switches NGN/IMS

This integration enables the following new scenarios that help build the Dynamic Enterprise: Public SIP trunking New off-net offers with IP carriers and service providers Applicative SIP trunking Takes advantage of the growing SIP ecosystem for user-centric services anywhere SIP peering Bridging communications systems across enterprise networks for a richer overall user experience SIP endpoints Mobility across wireless LAN (WLAN) networks on customer premises, in hotspots or at home with WLAN mobile devices or dual-mode Nokia Intellisync Call Connect (ICC) phones; investment protection with Alcatel-Lucent IP Touch 8 Series Phones Extended Edition dual SIP stack; SIP wired phones for entry-level, all-purpose use or for specific verticals, such as the hospitality industry.

SIP: The Future of Open Communications | Technology White Paper

3.3 Key take-aways SIP is key in the Alcatel-Lucent drive for building communications solutions for the Dynamic Enterprise. The Alcatel-Lucent SIP strategy for large enterprises is to extend its established communications solutions with SIP and web services to deliver ubiquitous unified communications that can meet the needs of the Dynamic Enterprise. The strategy dynamics are: Alcatel-Lucent enables deployment of standard SIP solutions where SIP makes sense Alcatel-Lucent contributes to standards that solve SIP deployment issues. Alcatel-Lucent complements SIP with web services and XML technology. Tightly integrate SIP and the Alcatel-Lucent IP telephony and unified communication software in order for SIP devices and servers to access the Alcatel-Lucent feature-rich IP telephony solutions.

4. SIP for large enterprises: Alcatel-Lucent offer and benefits

4.1 Public SIP trunking Many carriers are starting to offer a comprehensive portfolio of VoIP trunking and other VoIP services. The move to IP technology allows service providers to create new cost-effective offers, such as bundled voice and data traffic or hosted telephony services. Public SIP trunking offers the following benefits: Replaces Time Division Multiplexing (TDM) interconnection to public operators with IP trunks Lowers TCO by centralizing trunk resources Creates new business models and off-net offers Enables the evolution to unified communications The Alcatel-Lucent OmniPCX Enterprise CS supports public SIP trunks with best-in-class SIP services and call admission control. Alcatel-Lucent has set up public SIP trunking interconnection tests with more than 40 carriers around the world so that Alcatel-Lucent can provide customers with a wide choice of commercial offers.

Figure 5. Example of a Public SIP Trunking Deployment

Application server SIP carrier server

User database

OmniPCX Enterprise

VoIP carriers network Peering border element PSTN trunking gateway

Border element Border element Customer infrastructure Internet/ IP VPN

PSTN

Public SIP signaling Private telephony signaling Voice ows

SIP: The Future of Open Communications | Technology White Paper

4.2 Applicative SIP trunking Applicative SIP trunking enables interweaving of IP telephony and unified communications in the following ways: Unified messaging, collaboration and message broadcasting servers in the Alcatel-Lucent OmniTouch Unified Communications Application Suite are connected to the IP telephony communication server via SIP. Interconnecting servers offers the following benefits: Ability to evolve to multimedia Servers that fit in multi-vendor IP PBX environments Additional telephony services, such as bandwidth control over a WAN, with the Alcatel-Lucent OmniPCX Enterprise CS Genesys Voice Platform voice qualification and self-service are SIP-based. Home-based or mobile contact center agents are served by the Genesys SIP infrastructure. The benefits are: Native multimedia interactions Servers that fit in multi-vendor IP PBX environments Genesys rich customer interaction environment in IP networks Reaching home-based or mobile SIP contact center agents

Figure 6. Example of an Applicative SIP Trunking Deployment

SIP OmniPCX Enterprise CS Unied messaging

WAN

Collaboration and conferencing

Branch ofce

Applicative SIP trunking signaling Media path Enterprise IP telephony signaling

SIP: The Future of Open Communications | Technology White Paper

4.3 SIP peering Diverse corporate factors present multiple challenges in creating consistent communications networks. Examples include: Multiple sourcing policies in case one supplier fails Heterogeneous installed bases due to mergers or acquisitions International operations spread across continents These situations, frequently resulting in disparate communications systems for the installed base, need standardization, especially in IP networks, to operate effectively. Standardization efforts at the European Computer Manufacturers Association (ECMA) have resulted in the definition of a PBX TDM interconnection standard called QSIG, the Q Signaling protocol. Alcatel-Lucent has co-authored the QSIG to SIP ECMA standards, participated in the Telecommunications Industry Association (TIA) interoperability tests of IP PBXs, and implemented QSIG to SIP gateway functions. H.323 or SIP peering can be deployed between Alcatel-Lucent OmniPCX Enterprise CS and Alcatel-Lucent OmniPCX Office CS.

Figure 7. Example of a SIP Peering Deployment

Branch

PSTN Main site WAN OmniPCX Enterprise CS PSTN SIP peering OmniPCX Ofce CS OmniPCX Ofce CS

Branch

SIP peering can also be used for deployments of combined Alcatel-Lucent OmniPCX Enterprise CS and Alcatel-Lucent next-generation network (NGN) and IMS softswitches. These deployments take place in very large managed communication services deals and have the following benefits: Multi-tenancy Highly scalable networks Combination of IP Centrex, public switched telephone network (PSTN) endpoints, enterprise TDM and IP sites Fixed-mobile convergence (FMC)

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SIP: The Future of Open Communications | Technology White Paper

4.4 SIP endpoints

4.4.1 Alcatel-Lucent OmniPCX Enterprise CS SIP controller

The Alcatel-Lucent OmniPCX Enterprise CS SIP controller provides the following services to SIP endpoints: Scalability, reliability, and high availability Policy enforcement for SIP devices, such as call barring, call detail records, high availability and admission control Access to Alcatel-Lucent OmniPCX Enterprise CS features and application support, including hospitality services, twinset and hunting groups via SIP, dual-tone multi-frequency (DTMF) codes and voice guides Tight integration in the overall IP telephony solution comprising analog devices, Alcatel-Lucent IP Touch 8 Series Phones Extended Edition and Alcatel-Lucent 9 Series Digital Phones, fax, H.323 and various TDM trunks
4.4.2 Fixed-mobile convergence

Today, staying in constant touch is vital for customer satisfaction. This requirement is driving the need for FMC in which mobile users are part of the enterprise communication system. Alcatel-Lucent has developed mobility services for the Alcatel-Lucent OmniPCX Enterprise CS to support mobile users equipped with dual-mode smartphones. This gives mobile users easy access to enterprise telephony features from four modes: Cellular mode using the Global System for Mobile Communications (GSM) WLAN mode using private WLAN connectivity offered by corporate infrastructures Public hotspots Home via a WLAN Internet router

Figure 8. Example of an FMC Deployment

WLAN at home

WLAN Enterprise network

Voice and SIP

Enterprise gateway/DMZ Reverse proxy for web services Internet

Voice and data path

SBC for SIP and voice streams Web services

OmniTouch unied communications

OmniPCX Enterprise CS

Wireless network

Voice path

PSTN

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The benefits are: Control of mobile communications costs and cost-saving opportunities for international mobile calls made within the office campus One-number service, which routes all mobile calls made in business mode via the Alcatel-Lucent OmniPCX Enterprise CS, provides productivity gains, and enables easy access to and use of enterprise telephony services. Enterprise telephony features on mobile devices using the WLAN network enable the same features with the same user interface and user experience as the cellular network. Call control signaling over the WLAN uses SIP to provide rich IP telephony features.
4.4.3 Alcatel-Lucent IP Touch 8 Series Phones Extended Edition

The Alcatel-Lucent IP Touch 8 Series Phones Extended Edition supports two protocol stacks a standard SIP and a New Office Environment (NOE) protocol stack. The NOE protocol stack is used when the phone is connected to the Alcatel-Lucent OmniPCX Enterprise CS. This gives it unrestricted access to all of the Alcatel-Lucent OmniPCX CS communication features with best-in-class user experience. If the terminal loses the connection with the remote communication server, it automatically connects to a rescue SIP proxy server. This rescue mode is cost efficient for small branch offices with no Alcatel-Lucent OmniPCX Enterprise CS media gateway. The SIP stack of Alcatel-Lucent IP Touch phones exclusively uses standard SIP, so investment protection is guaranteed. A customer can use the Alcatel-Lucent IP Touch phone endpoint in any SIP context if needed, and can, at any time, change the endpoint back to the NOE protocol.
4.4.4 Alcatel-Lucent OmniVista 4760 NMS SIP Device Management

To make it easier to choose and deploy a SIP terminal, the Alcatel-Lucent OmniPCX Enterprise CS management platform Alcatel-Lucent OmniVista 4760 NMS provides a provisioning service called SIP Device Management. This service allows remote configuration and feature provisioning for SIP phones. It is open to third-party SIP endpoints. 4.5 Alcatel-Lucent Application Partner Program Alcatel-Lucent solutions use standard SIP and are open to all standard SIP endpoints and servers. However, the Alcatel-Lucent Application Partner Program provides customers with a list of SIP equipment partners who deliver a proven, tested satisfactory user experience. The program deals with third-party SIP endpoints, third-party messaging servers and interconnections to SIP service providers and carriers. 4.6 Benefits
4.6.1 Cost optimization

Alcatel-Lucent IP telephony solutions optimize costs using: Alcatel-Lucent IP Touch 8 Series Phones Extended Edition, which support a dual SIP stack for cost-effective survivability in small branch offices Third-party partner SIP entry-level phones Alcatel-Lucent OmniVista 4760 NMS SIP Device Management server, which dramatically decreases the time it takes to configure and manage SIP devices Over 40 SIP trunking trials and deployments with SIP carriers and service providers for cost-effective, off-net communications

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SIP: The Future of Open Communications | Technology White Paper

4.6.2 Investment protection

Alcatel-Lucent IP telephony solutions protect investments in the following ways: The Alcatel-Lucent OmniPCX Enterprise CS uses fully standard SIP Alcatel-Lucent OmniTouch Unified Communications Application Suite supports standard SIP for messaging and conferencing. The Alcatel-Lucent OmniPCX Enterprise CS has a native SIP controller open to third-party SIP equipment, which provides consistent access to IP telephony user-centric and policy control features. Alcatel-Lucent IP Touch 8 Series Phones Extended Edition support a dual SIP stack that can connect to any SIP proxy server.
4.6.3 User experience

The Alcatel-Lucent OmniPCX Enterprise CS native SIP controller provides access to advanced IP telephony features using SIP, voice guides and codes. The user experience for multimedia applications, such as presence, chat, conferencing, unified messaging and one-number service is delivered to PCs, laptops, dual-mode smartphones and Alcatel-Lucent IP Touch 8 Series Phones Extended Edition thanks to the Alcatel-Lucent Unified Communications applicative technology. It enables the new generation of users to use multi-media, multi-session communications. The best-in-class unified communications user experience is available with Alcatel-Lucent IP Touch 8 Series Phones Extended Edition and dual-mode smartphones. When a dual SIP stack is used, the first stack allows an enterprise to immediately benefit from state-of-the-art business telephony services. The second full standard SIP stack enables an enterprise to gradually move to any SIP-based infrastructure when they are ready.
4.6.4 Policy control

Because the SIP controller and the IP telephony control software are tightly integrated, the AlcatelLucent OmniPCX Enterprise CS can provide policy controls to SIP endpoints. A range of Session Border Controllers in the Alcatel-Lucent Application Partner Program enable policy control at the edge of the network in case of SIP trunking over the Internet. The Alcatel-Lucent VPN Firewall Brick range supports traversal of SIP and media flows.
4.6.5 Evolutionary framework

Alcatel-Lucent IP telephony solutions fit in the evolutionary framework of the Dynamic Enterprise. The established and successful Alcatel-Lucent IP telephony offer is enhanced with new scenarios that take advantage of SIP. Alcatel-Lucent IP telephony servers and endpoints support SIP at the core. Alcatel-Lucent OmniTouch 8600 My Instant Communicator servers are connected via SIP to the Alcatel-Lucent OmniPCX Enterprise CS. This provides long-term field deployments and guarantees a robust SIP network architecture. One hundred percent standard SIP is used for maximum openness. The Alcatel-Lucent Application Partner Program guarantees a satisfactory user experience.

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4.7 Key take-aways New SIP scenarios enrich the Alcatel-Lucent IP telephony offer through public SIP trunking, applicative SIP trunking, SIP peering and support of SIP endpoints. The benefits in terms of cost optimization, investment protection, user experience, policy control and evolutionary framework are achieved by: Integrating standard SIP at the core of the Alcatel-Lucent IP telephony solution Deploying standard SIP where it makes sense Providing multimedia, multi-session communication experience via SIP complemented by Alcatel-Lucent My Instant Communicator applicative technology Guaranteeing a satisfactory user experience with the SIP ecosystem thanks to the AlcatelLucent Application Partner Program

5. Conclusion
Three major trends are driving the evolution of large enterprise communications: globalization, Unified communication solutions for all, including the new generation of users, and interweaving of communications applications. Alcatel-Lucent Corporate Communication Solutions for Large Enterprises offers a set of dedicated products and services that help large enterprises address these trends and evolve their organization to become a Dynamic Enterprise. SIP is key in the Dynamic Enterprise evolutionary framework. The standard is still evolving and interoperability is improving, but many challenges still exist in the development of advanced features. SIP will become ubiquitous in large enterprise networks within the next 2 to 5 years. Alcatel-Lucent SIP strategy for large enterprises is to enrich its established communications solutions with standardized SIP and web services to deliver ubiquitous, unified communications that can meet the needs of the Dynamic Enterprise in the following areas: IP connectivity between Alcatel-Lucent OmniPCX Enterprise CS and carrier networks with public SIP trunking Multimedia services, collaboration and messaging with Alcatel-Lucent OmniTouch Unified Communications Application Suite and contact centers thanks to applicative SIP trunking Bridging multi-vendor communication servers and opening them up to NGN/IMS technology with SIP peering Flexibility to choose, survivability and mobility for SIP endpoints which can take advantage of the Alcatel-Lucent OmniPCX Enterprise SIP controller services This strategy allows enterprises to gradually integrate multiple SIP-based communication scenarios into their corporate network, while selecting the most appropriate SIP equipment for their needs. With Alcatel-Lucent SIP-based communications solutions, enterprises are assured of a rich user experience, system evolution, investment protection, and policy and cost controls in an open, standards-based environment.

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SIP: The Future of Open Communications | Technology White Paper

6. Abbreviations
BLISS CS DNS DTMF ECMA FMC GSM ICC IETF IMS IPSec ITU IVR MGCP NAT NGN NOE NMS PBX PMS PSTN QSIG RFC SIP SLA SMTP SSL/TLS TCO TDM TIA TISPAN TLS VoIP WLAN XML Basic Level of Interoperability for SIP Services Communication Server Domain Name System dual-tone multi-frequency European Computer Manufacturers Association fixed-mobile convergence Global System for Mobile Communications Intellisync Call Connect Internet Engineering Task Force IP Multimedia Subsystem Internet Protocol Security International Telecommunication Union Interactive Voice Response Media Gateway Control Protocol network address translation next-generation network New Office Environment Network Management System Private Branch Exchange Performance Management Software Public Switched Telephone Network Q Signaling (protocol) Request for Comments Session Initiation Protocol service level agreement Simple Mail Transfer Protocol Secure Sockets Layer/Transport Layer Security total cost of ownership Time Division Multiplexing Telecommunications Industry Association Telecomunications & Internet converged Services & Protocols for Advanced Networks Transport Layer Security Voice over Internet Protocol Wireless LAN Extensible Markup Language

7. References
http://www.ietf.org The Internet Engineering Task Force http://www.etsi.org/tispan/ Telecoms & Internet converged Services & Protocols for Advanced Network http://www.3gpp.org/ The 3rd Generation Partnership Project http://www.alcatel-lucent.com/corporate-offer Alcatel-Lucent Corporate Communication Solutions for Large Enterprises http://www.applicationpartner.alcatel-lucent.com/ Alcatel-Lucent Application Partner Program (AAPP) http://www.ecma-international.org/ Ecma International European association for standardizing information and communication systems

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Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. 2008 Alcatel-Lucent. All rights reserved. ENT2913080408 (07)