1-From how long you are a part of HDFC Bank? a. less than 1 year b. less than 2 year c.

More than 2 year 20 25 5

10% 40%
lessthan 1 year

50%

lessthan 2 year More than 2 year

INTERPRETATION: This chart shown that out of 50 respondent 40% respondents are a part of HDFC Bank since 1 year, 50% respondents are a part of HDFC Bank since 2 years & 10% respondents are a part of HDFC Bank since more than 2 years.

2- What are the reasons that attract you to be a customer of the Bank? a. Image b. Service c. All above 10 12 28

20% 56%
Image

24%

Service All above

INTERPRETATION: This chart shown that out of 50 respondent 20% respondents said that Image, 24% respondents said that Service & 10% respondents said that all above are the reasons that attract them to be a customer of the Bank.

3- Are you aware of the different services offered by the HDFC Bank? a. Yes b. No 46 4

8%
Yes

92%

No

INTERPRETATION: This chart shown that out of 50 respondent 92% respondents aware of the different services offered by the HDFC Bank & 8% respondents not aware of the different services offered by the HDFC Bank.

4- Which of these services of the Bank you are using? a. Saving/ Current account b. Fixed deposits c. Credit Card d. Loan e. Mutual funds 33 5 2 6 4

4% 10%

12%

8%
Saving/ Current account Fixed deposits

66%

Credit Card Loan Mutual funds

INTERPRETATION: This chart shown that out of 50 respondent 66% respondents using Saving/Current Account, 10% respondents using Fixed Deposits, 4% respondents using Credit card, 12% respondents using Loan account & 8% respondents using Mutual Funds service of the Bank.

5- Which of the following service of the Bank you would like to go? a. Mobile Banking b. ATM c. Net Banking d. Non of the above e. All of the above 3 15 18 0 14

6% 36% 30%
Mobile Banking ATM Net Banking

28% 0%

Non of the above All of the above

INTERPRETATION: This chart shown that out of 50 respondent 6% respondents like Mobile Banking, 30% respondents like ATM, 28% respondents like Net Banking, & 36% respondents like All of the above service of the Bank.

6- What is your experience about the service of the Bank? a. Good b. Average c. Poor 32 16 2

4% 32%
Good

64%

Average Poor

INTERPRETATION: This chart shown that out of 50 respondent 64% respondents said that the service of the bank is Good, 32% respondents said that the service of the bank is Average & 4% respondents said that the service of the bank is Poor.

7- Any problem you are facing regarding the Bank? a. Timeliness b. Customer Relation c. Infrastructure d. Other (Specify) 18 23 9 0

18%

36%
Timeliness Customer Relation

46%

Infrastructure

INTERPRETATION: This chart shown that out of 50 respondent 36% respondents said that Timeliness, 46% respondents said that Customer Relation & 18% respondents said that Infrastructure problem are facing regarding the bank.

8- How will you rate HDFC in maintaining good customer Relationship? a. Good b. Average c. Poor 18 26 6

12%

36%
Good Average Poor

52%

INTERPRETATION: This chart shown that out of 50 respondent 36% respondents said that Good, 52% respondents said that Average & 12% respondents said that Poor in customer relationship.

9- What is your overall Satisfaction rating with the Bank? a. Satisfied b. Neutral c. Dissatisfied 20 25 5

10% 40%
Satisfied

50%

Neutral Dissatisfied

INTERPRETATION: This chart shown that out of 50 respondent 40% respondents satisfied with the bank, 50% respondents neutral with the bank & 10% respondents dissatisfied with the bank.

10- Will you recommend Bank service to Friends , Co-workers and Relative? a. Yes b. No 34 16

32%
Yes

68%

No

INTERPRETATION: This chart shown that out of 50 respondent 68% respondents recommend Bank service to Friends , Co-workers and Relative & 32% respondents not recommend Bank service to Friends , Co-workers and Relative.