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About us
Serco Learning forms part of one of the worlds leading service companies, Serco Group Plc. Our experience of contracts throughout the world provides our deep understanding and thorough commitment to service delivery.
Serco Learning has many years experience in a wide range of educational fields and specializes in the design and development of sophisticated management information and administrative decision support systems for the Higher and Further Education sector. CMIS provides an integrated application framework that is specifically designed to allow institutions to plan, regulate, schedule and manage the full range of physical and academic resources in an environment of rapid change and increasingly constrained resources.
Facility CMIS
DisplayPoint
Site information display
Additional Modules
Room Booking Exam Scheduling
Registers
Student Fitting
API
Integration toolkit
Course Management
Modeling
Reporting
API
The API web service uses industry standard protocols and will give the power to integrate seamlessly with third-party products such as biometric fingerprint readers, learning platforms, cashless catering systems, library systems and other products. The API will also allow data integration between CMIS and self-written applications.
CMIS Apps
The latest development phase in the CMIS product life cycle is the CMIS apps store.
Over the last year Serco has undertaken a lengthy consultation with our Higher Education (HE) customer base. We discovered that although the broad requirements of each HE institute were quite similar, the actual detail of these requirements could be very different for each different establishment. For example, integration into different LMS systems like Moodle, Blackboard and also integration into Calendars like Google and Microsoft Exchange. Similarly, each University required a different student experience and look and feel to reflect the University branding and guidelines. In addition many Universities also had a requirement for bespoke developments especially around the presentation of the timetable to students and staff. Having reviewed our findings Serco developed the CMIS Apps Store. We have therefore commissioned 5 projects to be delivered under the CMIS Apps Store.
Benefits
Displayed timetables can be for a full department or for individual courses, modules, class groups or rooms. Using screen space for advertising can raise money. Displaying accurate information ensures that everyone is informed and reduces potential problems. The simple-to-use message function ensures everyone is up to date. A filtering function enables users to display selected information that is relevant to a particular area.
DisplayPoint
Time to update your notice boards? Display Timetables Display Messages Display Advertising DisplayPoint is an optional add-on for CMIS that allows users to display helpful information on display screens throughout an institution or its departments. Working through the online interface ePortal, DisplayPoint can display relevant timetable details, messages and advertisements in foyers, entrance halls, corridors and communal areas.
Training
Each business area of CMIS and Scheduler is supported by a fully documented training course with worked examples and concept explanations to provide the best possible opportunity of using the software to its greatest potential in its required environment. Standard courses can either be offered onsite or at the UK training centre in Derby.
The Half and Half approach also allows users to book 2 half day training courses from different areas e.g. configuration of cell and timetable styles with exam scheduling. Each course has a list of prerequisite knowledge which users must confirm but this would be ideal for staff who already understand autoscheduling but need top up their knowledge specific to exams and who find configuring styles challenging.
In order to gain the best advantage, CMIS must be implemented and used in a synergistic way with other systems and the data flow checked. Serco staff are able to provide consultants who can advise on the best ways to do this and the steps that should be taken to meet any recommendations given. Serco can provide Six Sigma trained consultants to review Quality through the systems and processes employed. Any change must be effectively managed both from a staff and logistics point of view. Serco have consultants with many years Project Management experience and Prince 2 accreditation who can assist with the logistical planning and execution of projects and who are able to advise on Change Management strategies to reduce the negative impact of change on staff.
Consultancy
In any University or College, having the best software is no guarantee that financial goals, utilisation targets or service standards will be met. Resource management and scheduling software is a data combination tool which is reliant on the other major business systems to maintain the core data such as student records, academic structures, personnel files and estate data. CMIS combines this data in the best way to provide an efficient and effective timetable.
Previously we used something that we had in-house but it was little more than a recording system. It was clunky and slow and not very well developed. We needed something with a powerful modelling function to address a number of issues.
Dario Stevens, Assistant Principal of NESCOT
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