Date: December 19, 2009 Mrs.

Rezbin Nahar Lecturer & Course InstructorSchool of Business StudiesSoutheast University Bangladesh Subject: Submission of Assignment. Dear Madam,It is my pleasure to submit the assignment on Motivation of employees of Warid Telecom International Limited as a part of partial fulfillment of the requirements for the courseOrganizational Behavior in the semester fall 2009.I have enjoyed and learned a lot in preparing this assignment which enriched my practicalknowledge of the theoretical concept. I tried to reflect the practical operational aspects of theorganization which is complementary to the theoretical lessons.Should you need any further query information to evaluate the assignment, it would be myimmense pleasure to furnish you the same on situational method.Sincerely Yours . Jiban Kumar Ray MBA (Regular), 22 nd Batch, Section-BID: 2009110001062School of Business StudiesSoutheast University Bangladesh 3 Assignment: Motivation

ACKNOWLEDGEMENT At first my heartiest thanks to Almighty GOD allowing me to prepare the assignment and in thesame time I would like to express my sincere gratitude and cordial thanks to my reverendteacher Mrs. Rezbin Nahar Lecturer & Course Instructor, Southeast University Bangladesh, forher inspiring teaching, guidelines, moral support, valuable instructions and helpful attitudes duringthe course of studies.I also express my warm gratitude and cordial thanks to Mr. Dewan Hamid Reza Asst. Manager,Quality Assurance, in providing all valuable informations regarding and related to the assignmentstudy materials of Warid Telecom International Limited & for his kind prior

permission andintroducing me to Admin sections where I received generous helps.I am also grateful to all of my colleagues and friends who are the employees of Warid TelecomInternational Limited. 4 Assignment: Motivation EXECUTIVE SUMMARY The Assignment addresses the critical analysis on Motivation of employees of Warid TelecomInternational Limited and is mandatory assignment for the course Organizational Behavior ofMBA (Regular) program, Southeast University is very much beneficial to have practical exposureof how things really go in the organization. I am proud to do the assignment with Warid and thisexperience wills surely help me in my future professional and career life. The absolute guidanceand concern of higher management with immense cooperation of the staff of various departmentsfacilitated in making my assignment a wonderful learning experience in all aspects. With fewdegree of limitations like time, analysis of employees financial benefits, Challenges of employmentand accumulation of confidential HRM strategy this assignment describes how Motivation andmotivational factors functioning in Warid. 5 Assignment: Motivation TABLE OF CONTENTS Chapter 1INTRODUCTION ..7 Origin of the assignment. ..8 Objective of the assignment... ..8 Motivation.. ..8 Chapter 2BACKGROUND OF WARID TELECOM.. 10 About Warid.. 11 Vision & Mission... 12 Key Strengths... 13 Chapter 3BUSINESS STRUCTURE AND MANAGEMENT 15 Warid Telecom Team.. 16 Organizational Structure.

19 Departments. 20 Segmentation & Strategy Division. 21 Idea Development 21 Events 22 Chapter 4THEORIES IMPLEMENTATION. 23 SOWT Analysis 24 Working for Warid 25 Warid Motivation.. 26 Theories and Warid Motivation.. 28 Maslows need hierarchy theory 28 Herzbergs two factor theory.. 29 Theory X and Theory Y... 30 Equity theory. 31 Expectancy Theory.. 32 McClellands theory of needs 32 Chapter 5FINDINGS 33 Methodology.. 34 Observed motivational factors 34 Results 35 Questionnaire Details. 38 Chapter 6CONCLUSION 39 Conclusion.

40 Reference .. 41 6 7 INTRODUCTION Internship Report: Warid 1 INTRODUCTION ORIGIN OF THE ASSIGNMENT MBA academic program is the building up of the theoretical knowledge about business administrationwhich is the base of practical knowledge. MBA assignment work is an attempt to provide the studentsan orientation to a real life business situation in which we can observe and evaluate the practicaluse and applicability of the theoretical concepts which were taught in the classrooms. As per normthis assignment is the requirement of the fulfillment of the course Organizational Behavior. Thisassignment is the outcome of approaches of Motivation of employees in Warid TelecomInternational Limited OBJECTIVES OF THE ASSIGNMENT Broad Objectives of the Study: To find out Motivational Factors in Warid Telecom.Specific Objectives of the Assignment:1. To furnish practical knowledge with theoretical motivational factors.2. To identify the effect of motivational theories as studied in classrooms.3. To fulfill the course requirements. MOTIVATION Motivation is the part of psychological behavior. The word Motivation comes from the Latine wordMovere. In English it means To move. The term motivation as popularly used refers to the causeor why of behavior. Used in this sense motivation would cover all of Psychology, since psychologyis the study of human behavior. A motivated Organism will engage in an activity more vigorouslyand more efficiently than an unmotivated one. However the vocabulary of motivation is large. Suchterms as motive, purpose, desire, goal, preference, perception, attitude and incentives all havetheir place. Regardless of the individual word applied at any given moment, a person is likely tohave a number of motives, drives, incentives, desires, wishes and purposes operating at thesame time. Whether, these types of people act upon the individual simultaneously. Motivationtheories are generalizations about the Why and How of purposeful behavior. 8 Assignment: Motivation Motivation is a human psychological characteristic that contributes to a persons degree ofcommitment. Motivation is a set of forces that cause people to behave in certain process wheredrives, desires, needs, wishes and similar process are applying into general term may define asmotivation. For purpose and direction motivation is considered under the psychological process.Finally Motivation is not only a process but also it has the accountability of individuals intensity,directions and persistence of effort toward attaining goal.

9 Assignment: Motivation 10 BACKGROUND OFWARID TELECOM Assignment: Motivation 2 BACKGROUND OF WARID TELECOM ABOUT WARID The Abu Dhabi Group is a multinational company based in the UAE, which owns and operates a widerange of business concerns that are spread across 3 different continents. It has a diversifiedbusiness interest in the institutions that have enjoyed commercial success as a result of its strongfinancial resources and extensive management expertise. The Abu Dhabi Group's major investmentsare in the following sectors: Telecommunications Hospitality services Property development Oil exploration and supplies Banking and financial services Automobile industriesWarid Telecom takes pride in being backed by the Abu Dhabi Group, one of the largest groupsin the Middle East and in Pakistan.Warid Telecom is currently operational in Bangladesh and Pakistan, while it is also setting paceto initiate its operation in Uganda & Congo. Within the markets Warid is already operating, ithas quickly developed a large customer base and established itself as one of the leaders oftelecom service sector.In Bangladesh, Warid Telecom commenced its operations under a landmark MOU agreed uponby the Dhabi Group and the Government of Bangladesh worth USD 1 billion, out of which USD750 million was exclusively committed for investment in the telecommunication sector of thecountry. Succeeding the MOU signing, the BTRC license for telecom service provision wasissued to Warid Telecom, followed by the signing of interconnectivity agreement with all theexisting telecom companies of Bangladesh.In May 10th, 2007, Warid Telecom launched its commercial operations in Bangladesh with anetwork encompassing 26 districts. By November 2007, the network had been expanded to cover61 districts and being used by 2 million customers. Based on the NGN (Next-Generation) network, Warid Telecom's operational activities inBangladesh aim to achieve a new and modern corporate identity, which is congruent with thedynamic changes taking place in the telecom industry today. With a reflection of a new strategy,our aim is to be perceived not only as a telecommunication operator of voice services, but also asa universal provider of comprehensive communications services for both residential and businesscustomers. 11 Assignment: Motivation VISION Warid Telecom's vision is "To be the leading national communication provider with a stronginternational presence." To become the essential communication provider in Bangladesh of high quality voice andinnovative data services by offering affordable products and services to all market segments andto become an integral part of their everyday lives.Warid Telecom's brand values include: Simplicity Honesty Innovation Quality Dynamic Friendly

MISSION Establish and sustain as a customer centric organization Provide high quality and innovative communication services, through state of the artinfrastructure and a team of professionals Continuously develop, motivate and empower our people Achieve profitable growth for all our stakeholders 12 Assignment: Motivation KEY STRENGTHS The Network At the corner stone of Warid Telecoms operational agenda is ensuring that comprehensivenetwork coverage is provided to all subscribers across all locations. In this context, WaridTelecom has decided to opt for GSM (Global System for Mobile Communication) technologyfor its network in Bangladesh, as it is the global standard for digital cellular telephone service.GSM networks support enhanced data applications and more than 1 billion customers in 109countries are using this technology. Warid Telecom would be launching its cellular servicesbased on 900 and 1800 GSM technology, in order to optimize the utilization of frequency, thusensuring the highest quality and service.Warid Telecoms GSM network is set to cover 61 districts of Bangladesh to ensure that ourservice can seamlessly reach out to every corner of the country. We are also in the process of fastexpanding our nationwide network to cover all thanas by the end of 2007.Warid are partners with some of the leading vendors in the telecom industry who help in providingthe best and the latest network solutions for our businesses. These vendors include cellular giantsEricsson, Nortel, Siemens, Cisco and Huawei. Research & Development Warid have made no compromise on investments required for research and development. With aprojected capital expenditure of over US $700 million, Warid Telecom has been set up toprovide a premium quality GSM service, which will reach out to most parts of Bangladesh by theend of 2007 Technological frontier Warid has pioneered in key technologies which include the following: Custom-made network for Bangladeshs environment Congestion-free connectivity in all coverage areas Roll out plan for complete national populated coverage by 200X Future professional network (GPRS compatible and 3G upgraded with soft switch andmedia gateway architecture) State of the art IP based contact center and leading data center 13 Assignment: Motivation Exclusive Customer Care Mandate for doing businesses by keeping customers at the forefront is reflected in our 'onestop' concept for all your telecom requirements. We have the maximum number of Sales andCustomer Service Centers countrywide, equipped with cutting edge technologies to ensure thatcustomer needs and demands are catered for in the shortest possible time. Our highly trained andwell-groomed team of Customer Service Executives is on hand 24 hours to provide you supportin any area- all to make sure that your communication experience with use is facilitated in thesmoothest way possible Best Practices

Warid believe in a process driven setup with comprehensive business processes covering all ouractivities. All business processes are ETOM compliant as per accredited international standards. Innovation Warid is committed to providing superior level of professional services to all its customers before, during and after the deployment of our leading solutions. To accommodate our customer'sdemands, we have deployed a state-of-the-art 2.5G EDGE compliant network. There are alsoinnovative services of various standards that cater to a wide spectrum of users. Policies Warid Telecom believes in working with strategic partners and employees for long term relationships. Asa consequence of the above Warid Telecom is looking for the following to deliver its vision: Strategicvendors and partners to assist in rolling out these services in a timely and efficient manner with a focus onturnkey solutions and premium propositions; Strong partners to assist in launching these services andcreating effective sales & marketing / business development opportunities for all to operationally andfinancially gain; Consultants and experts to help deliver this vision; Well rounded employees who wish tobecome part of this adventure.