6 TOPDESK 5.

Photography: Aad Hoogendoorn

TOPDESK 5.1
COORDINATE YOUR SERVICES: RIGHT PEOPLE, RIGHT PLACE, RIGHT TIME

TOPdesk 5.1 beeld

PROFESSIONEEL EN TOCH PERSOONLIJK

Text: Milou Snaterse

TOPDESK 5.1 7

DIRECTLY SCHEDULE APPOINTMENTS IN THE PLAN BOARD

Olga Reutelingsperger about the new Plan Board

TOPdesk 5.1 is specially designed for operators that perform tasks on location, such as repairing a customers printer or replacing an employees computer. The new Plan Board and TOPdesk Mobile let you schedule appointments with ease and process your incidents wherever you are.

TOPdesk 5.1 features a new Plan Board that lets you directly schedule appointments. These appointments and corresponding tasks appear in the operators Outlook calendar. Thanks to the new TOPdesk Mobile module, you can even process calls on location using your smartphone. And while you are on location, you can easily check and process all other calls.

Schedule appointments with the Plan Board

Managing your teams schedule was already much easier in TOPdesk 5 thanks to the Plan Board for operators. TOPdesk 5.1s new Plan Board lets you directly schedule appointments. Olga Reutelingsperger, Functional Designer at TOPdesk, explains the new feature. Scheduling appointments in the Plan

Board is easy. You simply drag tasks from the Dispatch Panel to the right operator. You can also group these tasks in a single appointment by dragging several tasks to an appointment. Then you can click through to the task from the appointment. And if an operator calls in sick, you can reschedule the entire appointment to another day, or assign it to another operator. Appointments scheduled in the Plan Board automatically appear in the Task Board, granting the operator insight into his appointments and corresponding tasks.

Appointments sent directly to your Outlook calendar

As an operator, you are often on the road. It would therefore be useful if you could keep track of your appointments and tasks on location. Thanks to the TOPdesk Exchange server integration, appointments scheduled in the Plan Board are sent directly to your calendar. This grants insight into your appointments wherever you are. Dispatchers only need to schedule appointments in one tool. Whats more, any changes are applied automatically, keeping the calendar up-to-date at all times, says Reutelingsperger. The Plan Board lets you schedule tasks in a matter of clicks

8 TOPDESK 5.1

The Availability Checker lets you immediately check your teams availability

The start page is fully adjustable to meet your wishes