BIAN

Service Landscape V 1.6

July 2012

BIAN Release V 1.6 Copyright

Copyright 2012 by BIAN Association. All rights reserved. THIS DOCUMENT IS PROVIDED "AS IS," AND THE ASSOCIATION AND ITS MEMBERS, MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, OR TITLE; THAT THE CONTENTS OF THIS DOCUMENT ARE SUITABLE FOR ANY PURPOSE; OR THAT THE IMPLEMENTATION OF SUCH CONTENTS WILL NOT INFRINGE ANY PATENTS, COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS. NEITHER THE ASSOCIATION NOR ITS MEMBERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO ANY USE OR DISTRIBUTION OF THIS DOCUMENT UNLESS SUCH DAMAGES ARE CAUSED BY WILFUL MISCONDUCT OR GROSS NEGLIGENCE. THE FOREGOING DISCLAIMER AND LIMITATION ON LIABILITY DO NOT APPLY TO, INVALIDATE, OR LIMIT REPRESENTATIONS AND WARRANTIES MADE BY THE MEMBERS TO THE ASSOCIATION AND OTHER MEMBERS IN CERTAIN WRITTEN POLICIES OF THE ASSOCIATION.

Copyright BIAN 2012 | Banking Industry Architecture Network

BIAN Release V 1.6

BIANs Service Landscape Total 247 Service Domains
The BIAN Service Landscape V1.6
Reference Data
Party
Party Data Management Party Profile

Sales & Service

Channel Specific
Call Center Management Branch Network Mgmt E-Branch Management PBX Management ATM Network Management Call Center Operations Branch Network Operations E-Branch Operations PBX Operations ATM Network Operations Branch Currency Management Branch Currency Distribution Product Inventory Item Mgmt Product Inventory Distribution

Operations & Execution

Consumer Products Consumer Loans & Deposits
Secured Loans Unsecured Loans Consumer Finance Current Account Deposit Account

Analytics
Bank Portfolio & Treasury
Treasury Management Treasury Administration Asset Securitization Factoring Asset & Liability Management Bank Portfolio Analysis Bank Portfolio Administration Stock Lending/Repos

Business Support
IT Management
IT Policies & Plan IT Arch Stds & Guidelines Systems Administration Development Environment System Development Production Release System Deployment Systems Operations Platform Operations Systems Help Desk Systems Assurance Internal Network Operations

Marketing
Business Development Policies Business Development Brand Management Advertising Promotional Events Prospect Campaign Mgmt Prospect Campaign Design Customer Campaign Mgmt Customer Campaign Design Customer Surveys

Financial Markets Investment Management

Investment Portfolio Planning Investment Portfolio Analysis Investment Portfolio Mgmt eTrading

Corporate Products Trade Finance

Letter of Credit Bank Guarantee Trade Finance Services

Finance
Financial Statements Financial Control Financial Compliance Resolution Tax Administration

External Agency
Credit Agency Service Agmt Syndicate Management Correspondent Bank Rel Mgmt Correspondent Bank Data Mgmt Sub Custodian Agreement Product Service Agency Product Broker Agreement Contractor/Supplier Agreement

Human Resource Management

HR Policies & Plan Employee Assignment Employee Record Employee/Contractor Contract Employee Certification Employee Assessment Employee Payroll & Incentives Travel & Expenses Employee Access Profile Employee Benefits Workforce Training Recruitment

Sales
Prospect Campaign Execution Prospect Management Customer Campaign Execution Offer Management Sales Planning Underwriting Commission Agreement Commission Transaction Product Matching Product Expert Sales Support

Cards
Card Facility Card Authorization Card Capture Card Billing & Payments Merchant Relations

Wholesale Trading
Trading Book Oversight Dealer Workbench Market Making Assisted Trading Program Trading Market Trading Order Management

Corporate Banking Products

Corporate Credit Facility Corporate Loan Cash Mgmt & Account Svs Cheque Lock Box

Models
Market Risk Models Valuation Models Gap Analysis Credit Risk Models Liquidity Risk Models Economic Capital Business Risk Models Customer Behavior Models Fraud Models Credit/Margin Policies Production Risk Models Operational Risk Models

Market Data
Market Feed Administration Market Feed Operation Market Information Mgmt Financial Market Analysis Financial Market Research Quantitative Analysis Market Data Dissemination Adm Market Data Dissemination Ops Financial Instrument Maint. Counterparty Administration Credit Agency Service Ops Reference/Directory Mgmt

Cross Channel
Servicing Position Servicing Event History Servicing Activity Analysis Contact Routing Contact Dialogue Interactive Help

Non IT and HR Enterprise Services

Legal Assurance Internal Audit Security Services Security Assurance Supplier Management Procurement Company Billing & Payments Fixed Asset Register

Corporate Financing & Advisory Services

Corporate Finance Services M&A Advisory Services Corporate Tax Advisory Svs Public Offering Private Placement

Consumer Services
Trust Services Remittance Services Currency Exchange Bank Drafts & T Checks Brokered Product Consumer Investments

Market Operations
Mutual Fund Administration Hedge Fund Administration Unit Trust Administration Order Allocation Clearing & Settlement Securities Fails Processing Trade/Price Reporting Custody Administration Customer Entitlement Admin. Securities Valuation

Knowledge & IP Management

Management Manual Intellectual Property Portfolio Knowledge Exchange

Customer Mgmt
Customer Relationship Mgmt Customer Agreement Customer Product Coverage Customer Behavioral Insights Customer Credit Rating Account Recovery Customer Event History

Business Planning
Segment Plan Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Research Market Analysis

Buildings, Equipment and Facilities

Property Portfolio Site Operations Site Administration Equipment Administration Equipment Maintenance Utilities Administration Building Maintenance

Product Management
Product Design Product Combination Product Deployment Product Training Product Quality Assurance Product Pricing Facility

Corporate Relations
Corporate Communications Corporate Alliance/Stakeholder Corporate Relationship Regulatory & Legal Authority Investor Relations

Servicing
Servicing Issue Case Management Case Resolution Analysis Customer Case Card Case

Cross Product Operations Payments

Payments Execution Wire Room Cheque Processing Cash/Currency Inventory

Account Management
Cash Account Record Reward Points Account Accounts Receivable Account Reconciliation Counterparty Risk Position Management Fraud Detection Transaction Engine

Operational Services
Card Issuance Billing Services Rewards Points Administration Consolidated Customer Activity

Regulations & Compliance

Guideline Compliance Regulatory Compliance Compliance Reporting Fraud/AML Resolution Financial Accounting

Business Command & Control

Organizational Model Business Unit Budget Business Unit Financial Analysis Business Unit Financial Ops Business Unit Accounting Business Unit Management Business Unit Operations

Business Direction
Corporate Strategy Corporate Policies Product & Service Policies Business Architecture Continuity Planning

Collateral Administration
Collateral Management Collateral Asset Administration Collections

Document Mgmt & Archive

Document Services Archive Services Correspondence

Copyright BIAN 2012 | Banking Industry Architecture Network

BIAN Release V 1.6

BIANs Service Domains Sorted by Functional Pattern
POLICIES
Business Development Policies Asset & Liability Management Business Development Advertising Branch Network Operations Brand Management Mutual Fund Administration Hedge Fund Administration Quantitative Analysis Product Design System Development Product Quality Assurance Guideline Compliance Call Center Management Branch Network Mgmt Market Information Mgmt Financial Market Research Financial Market Analysis Servicing Activity Analysis Customer Credit Rating Employee Certification Trade/Price Reporting Compliance Reporting Syndicate Management Supplier Management Investor Relations Corporate Relationship Regulatory & Legal Authority Contractor/Supplier Agreement Market Feed Administration Commission Agreement Customer Agreement Investment Portfolio Planning Employee/Contractor Contract Regulatory Compliance Financial Accounting E-Branch Management PBX Management Consolidated Customer Activity Treasury Administration Customer Product Coverage Customer Behavioral Insights Credit/Margin Policies IT Arch Stds & Guidelines Prospect Campaign Mgmt Customer Campaign Mgmt Case Management Brokered Product Unit Trust Administration Collateral Asset Administration Product Combination Prospect Campaign Design Corporate Policies Product & Service Policies Sales Planning Segment Plan Trading Book Oversight Collateral Management Site Operations Equipment Administration Customer Campaign Design Market Risk Models Valuation Models Production Release Internal Audit ATM Network Management Bank Portfolio Administration Gap Analysis Case Resolution Analysis Investment Portfolio Analysis Market Research Knowledge Exchange Bank Portfolio Analysis Product Portfolio Customer Portfolio Branch Portfolio Channel Portfolio Competitor Analysis Market Analysis Financial Statements Business Unit Financial Analysis IT Policies & Plan Property Portfolio Accounts Receivable Treasury Management Utilities Administration Business Unit Financial Ops Credit Risk Models Liquidity Risk Models Business Risk Models Customer Behavior Models Fraud Models Production Risk Models Operational Risk Models Organizational Model Management Manual Business Architecture Business Unit Budget Business Unit Management Site Administration Business Unit Operations HR Policies & Plan Corporate Strategy Continuity Planning

Command & Control

PLAN MANAGEMENT ADMINISTER DESIGN

Business Direction

Design & Develop

BUILD/ENHANCE ASSESS

Security Assurance Financial Control

Employee Assessment

CONFIGURATION
DATA MANAGEMENT

Service Domain Functional Patterns

Analyse & Report

ANALYSIS CERTIFICATION REPORT MEMBERSHIP RELATIONSHIP AGREEMENT INVENTORY DEPLOYMENT ACCESS REFERENCE INDICATOR LOG/ACCOUNT

Relationship Handling

Correspondent Bank Rel Mgmt Merchant Relations Customer Relationship Mgmt Corporate Alliance/Stakeholder Credit Agency Service Agmt Sub Custodian Agreement Product Service Agency Product Broker Agreement

Resource Management

Resource Handling Reference & Tracking

Branch Currency Management Product Inventory Item Mgmt

Product Deployment Product Inventory Distribution Market Data Dissemination Adm Employee Access Profile Party Data Management Correspondent Bank Data Mgmt Party Profile Position Management Servicing Event History Customer Event History Product Expert Sales Support Legal Assurance Promotional Events Customer Surveys Product Training Call Center Operations Market Feed Operation Market Data Dissemination Ops Systems Assurance Equipment Maintenance Secured Loans Unsecured Loans Commission Transaction Card Authorization Trust Services Corporate Finance Services Product Pricing Facility Contact Dialogue

Cash/Currency Inventory Fixed Asset Register

Systems Administration System Deployment Product Matching Financial Instrument Maint. Counterparty Administration Card Issuance Counterparty Risk Cash Account Record Reward Points Account Security Services Tax Administration Prospect Campaign Execution Customer Campaign Execution Branch Currency Distribution Servicing Issue Credit Agency Service Ops E-Branch Operations Building Maintenance Consumer Finance Current Account Card Capture Remittance Services M&A Advisory Services Corporate Tax Advisory Svs Offer Management Underwriting

Intellectual Property Portfolio

Employee Assignment

Reference/Directory Mgmt Prospect Management Economic Capital Business Unit Accounting Workforce Training Recruitment Account Recovery Fraud/AML Resolution Customer Case Card Case PBX Operations ATM Network Operations

Employee Record

SUPPORT

Production

Business Operations

TASK/PROJECT

Financial Compliance Resolution Corporate Communications Wire Room Cheque Processing Servicing Position Contact Routing Development Environment Systems Help Desk Interactive Help Dealer Workbench Company Billing & Payments Employee Payroll & Incentives Fraud Detection Systems Operations Travel & Expenses Employee Benefits Platform Operations Internal Network Operations Archive Services Correspondence Document Services

CONDUCT/RUN
OPERATE MAINTAIN SERVICE

Product/Serv ice Fulfillment

Deposit Account Card Facility Currency Exchange Bank Drafts & T Checks Public Offering Private Placement Order Allocation Clearing & Settlement

Card Billing & Payments Consumer Investments Assisted Trading Program Trading

Investment Portfolio Mgmt eTrading Market Trading Letter of Credit

Market Making Custody Administration Bank Guarantee Payments Execution

Trade Finance Services Corporate Credit Facility Asset Securitization Factoring

Order Management Corporate Loan Cash Mgmt & Account Svs Stock Lending/Repos

EXECUTE CONSULT PERFORM

Securities Fails Processing Customer Entitlement Admin.

Securities Valuation Cheque Lock Box

Collections Account Reconciliation

Transaction Engine Billing Services

Rewards Points Administration Procurement

Copyright BIAN 2012 | Banking Industry Architecture Network