Category

Revenue %

Property Insurance
Liability Insurance
Investment Income +
Speciality Lines

65%
20%
15%

Commercial

Property
Insurance

Property - Liability
Insurance

Commercial Insurance

Liability Insurance

Personal Insurance

Property
Insurance

Liability Insurance

Department

Min
Max
Mean
SD
95% SCT
95% Completion ( & )
Min
Max
Mean
SD
95% SCT
95% Completion ( & )
Min
Max
Mean
SD
95% SCT
95% Completion ( & )
Min
Max
Mean
SD
95% SCT
95% Completion ( & )

RUN

RAP

Distribution
30.5
31.5
142
124
68.5
50
30.7
24.9
128.1
107.8
119.00
90.96
Underwriting
1.7
6
599
395
43.6
38
32
24.5
107.2
87.5
96.24
78.30
Rating
7
8
465
417
75.5
64.7
20.5
13.6
112.3
88.7
109.22
87.07
Policy Writing
39.5
0
371
0
71
0
10.3
0
89.3
0
87.94

RAIN

RERUN

27
286
43.5
9.2
68.1
58.63

20.5
276
28
6.2
43.2
38.20

0.5
411
22.6
11.7
49.4
41.84

4.2
720.3
18.7
19.8
62.8
51.27

15
439
65.5
15.9
89.4
91.65

7
465
75.5
9.7
92.2
91.46

30
275.5
54
8.6
72.1
68.15

39
370.5
50.1
9.5
67
65.73

Total Time Available

Resources

Total Process
Min
Max
Mean
95% SCT
Total Processing Time
Requests
Min
Max
Mean
95% SCT

Total Time Available/Day (Department-Wise)

DC
UW
Rater
PW
4
3
8
5
1800
1350
3600
2250
Total Processing Time/Request
RUN
RAP
RAIN
78.7
45.5
72.5
1577
936
1411.5
258.6
152.7
185.6
436.9
284
279

RERUN
70.7
1831.8
172.3
265.2

Total Processing Time Required for Requests/Day

RUN
RAP
RAIN
RERUN
4
15
4
17
314.8
682.5
290
1201.9
6308
14040
5646
31140.6
1034.4
2290.5
742.4
2929.1
1747.6
4260
1116
4508.4

DC
UW
Rater
PW
TOTAL

RUN
128.1
107.2
112.3
89.3
436.9

Per Request
RAP
RAIN
107.8
68.1
87.5
49.4
88.7
89.4
0
72.1
284
279

Total Time Available/Da

RERUN
43.2
62.8
92.2
67
265.2

TOTAL
347.2
306.9
382.6
228.4

Requests
DC
UW
Rater
PW
TOTAL

RUN
4
512.4
428.8
449.2
357.2
1747.6

Requests/Day
RAP
RAIN
15
4
1617
272.4
1312.5
197.6
1330.5
357.6
0
288.4
4260
1116

RERUN
17
734.4
1067.6
1567.4
1139
4508.4

TOTAL
40
3136.2
3006.5
3704.7
1784.6

Resources

% Allocation of Tim
Requests
DC
UW
Rater
PW
Allocated Time (Out
Requests
DC
UW
Rater
PW

Processed Requests (
Requests to be
DC
UW
Rater
PW

Total Time Available/Day (Department-Wise)

DC
UW
Rater
PW
4
3
8
5
1800
1350
3600
2250

% Allocation of Time (Uniform Dist)

RUN
RAP
RAIN
4
15
4
16%
52%
9%
14%
44%
7%
12%
36%
10%
20%
0%
16%

RERUN
17
23%
36%
42%
64%

Allocated Time (Out of Available Time)

RUN
RAP
RAIN
4
15
4
294.09
928.07
156.34
192.54
589.35
88.73
436.50
1292.90
347.49
450.35
0.00
363.61

RERUN
17
421.50
479.38
1523.10
1436.04

Processed Requests (In Available Time)

RUN
RAP
RAIN
4
15
4
2.30
8.61
2.30
1.80
6.74
1.80
3.89
14.58
3.89
5.04
0.00
5.04

RERUN
17
9.76
7.63
16.52
21.43

Allocated Time (Out of Available Time & Priority)

RUN
RAP
RAIN
Requests
4
15
4
DC
512.40
1287.60
0.00
UW
428.80
921.20
0.00
Rater
449.20
1330.50
357.60
PW
357.20
0.00
288.40
Processed Requests (In Available Time)
RUN
RAP
RAIN
Requests to be
4
15
4
DC
4.00
11.94
0.00
UW
4.00
10.53
0.00
Rater
4.00
15.00
4.00
PW
4.00
0.00
4.00

Time & Priority)

RERUN
17
0.00
0.00
1462.70
1604.40

able Time)
RERUN
17
0.00
0.00
15.86
23.95

DC
UW
Rater
PW
TOTAL

RUN
68.5
43.6
75.5
71
258.6

Per Request
RAP
RAIN
50
43.5
38
22.6
64.7
65.5
0
54
152.7
185.6

Total Time Available/Da

RERUN
28
18.7
75.5
50.1
172.3

TOTAL
190
122.9
281.2
175.1

Requests
DC
UW
Rater
PW
TOTAL

RUN
4
274
174.4
302
284
1034.4

Requests/Day
RAP
RAIN
15
4
750
174
570
90.4
970.5
262
0
216
2290.5
742.4

RERUN
17
476
317.9
1283.5
851.7
2929.1

TOTAL
40
1674
1152.7
2818
1351.7

Resources

% Allocation of Tim
Requests
DC
UW
Rater
PW
Allocated Time (Out
Requests
DC
UW
Rater
PW

Processed Requests (
Requests to be
DC
UW
Rater
PW

Total Time Available/Day (Department-Wise)

DC
UW
Rater
PW
4
3
8
5
1800
1350
3600
2250

% Allocation of Time (Uniform Dist)

RUN
RAP
RAIN
4
15
4
16%
45%
10%
15%
49%
8%
11%
34%
9%
21%
0%
16%

RERUN
17
28%
28%
46%
63%

Allocated Time (Out of Available Time)

RUN
RAP
RAIN
4
15
4
294.62
806.45
187.10
204.25
667.56
105.87
385.81
1239.82
334.71
472.74
0.00
359.55

RERUN
17
511.83
372.31
1639.67
1417.71

Processed Requests (In Available Time)

RUN
RAP
RAIN
4
15
4
4.30
16.13
4.30
4.68
17.57
4.68
5.11
19.16
5.11
6.66
0.00
6.66

RERUN
17
18.28
19.91
21.72
28.30

Allocated Time (Out of Available Time & Priority)

RUN
RAP
RAIN
Requests
4
15
4
DC
274.00
750.00
174.00
UW
174.40
570.00
90.40
Rater
302.00
970.50
262.00
PW
284.00
0.00
216.00
Processed Requests (In Available Time)
RUN
RAP
RAIN
Requests to be
4
15
4
DC
4.00
15.00
4.00
UW
4.00
15.00
4.00
Rater
4.00
15.00
4.00
PW
4.00
0.00
4.00

Time & Priority)

RERUN
17
602.00
515.20
2065.50
1750.00

able Time)
RERUN
17
21.50
27.55
27.36
34.93

Requests/Day
Minimum Requests
Maximum Requests
Number of Requests

35
45
40
Clerks

UW

Raters

Policy Writers

Number of Resources

Mean (Time/Policy in Min)

Standard Deviation (Min)
Average Time/Policy (Min)
Time with each resource (Min)
Total Time Available (Min)

40
2
41.63
450.00
1800.00

30
1
30.83
450.00
1350.00

70
3
73.13
450.00
3600.00

55
2.5
56.77
450.00
2250.00

Total time Taken (Min)

Number of Resources Required

1665.04
4

1233.23
3

2925.09
7

2270.98
6

Additional Resoruces Required

Normal Distribution Table

43.10954719
40.99170069
41.98891577
41.75579259
41.16568301
41.83073018
41.28669081
40.87982633

30.07526986
31.08031934
30.84162123
30.12566135
30.43991317
32.05374891
31.75068607
30.27931903

71.83843897
71.1559614
70.45290765
74.42737308
76.16124673
73.24095802
74.21521468
73.52496038

55.76370197
57.28841272
56.169247
60.81586969
56.3834618
55.89614698
56.31100128
55.56886244

No. of requests/day
Annual Requests
Premium/Policy
Annual Premium
0
1
2
3
4

RUN
4
1008
6.67
6724

RAP
15
3780
0.27
1008.6

RAIN
4
1008
0.64
645

RERUN
17
4284
1.45
6205

Total
40
10080
14582.6

Agents
DC
UW
Raters
PW

76
4
3
8
5

25%
4
4
4
4

30
15
15
3

4
4
4
4

7%
17
17
17
17

DC
UW
Raters
PW

450
450
450
450

128
108
112
90

108
88
89
90

68
50
90
72

44
63
92
67

512
432
448
360

3240
1320
1335
270

272
200
360
288

748
1071
1564
1139

Time (Min)

55
40
40
28
1800
1350
3600
2250
4772
3023
3707
2057

RUN
RAP
RAIN

Request for Underwriting

Request for Price
Request for Additional Insurance

New Insurance
Price Quotes
Endorsements

RERUN

Request for Renewal

Renewal

DC
UW
Rater
PW

Distribution Clerk
UnderWriting
Rating Team Member
Policy Writing

15% Conversion