NewGenerationOperation SupportSystem

HananeEzZahraOumina ProjectManager Tl:+33632098975;+21266443165 1

NewGenerationOperationSupportSystem

Outline
MotivationofNGOSS NGOSSBasics NGOSSBusinessview NGOSSSID:sharedinformationdatamodel NGOSSTNA:TechnologyNeutralArchitecture ApplicationofNGOSS

WhatisTeleManagementForum?
NonprofitconsortiumfocusedonOperationsSupport System(OSS)andmanagementissuesfor communicationsindustry. (Serviceproviders,softwareandhardwaresuppliers, systemintegrators) Providesacollaborativeenvironmentinwhich companiescanaddressserviceprovidersmostcritical businessandtechnicalrequirements. Providesanonlineknowledgebasefeaturingindustry informationandpotentialsolutions. ThevoiceoftheOSSIndustry
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WhatdoesTMForumdo?
1. Providestrategicleadershipandguidanceon: Newgenerationoperationssystemsandsoftware
Businessprocessmodelingandautomation Managingnextgenerationnetworktechnologies Webbasedcustomercareandcustomerrelationship management(CRM) ManagingEcommerce

2.Enablescollaborative,businessdrivensolutionsbased oncommerciallyavailablesoftwareandindustry standards

4

Theoperationalchallengesaregrowing
Themarketdemandsthatthenextgeneration ofOSSprovides: Rapidservicedevelopment Realtimeflowthroughservicedelivery Realtime,contentbased,proactive,location basedbilling Webbasedandcustomerselfservice Servicelevelguaranteesacrossmultiservice, multitechnologymultiproviderinfrastructures Flexibleandresponsivetechnologybase
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Butyesterdayssystemscantbearthat
OSShasbecomearoadblocktoinnovationand notaRapidservicedevelopmentabusinesstool forcompetitivesuccess Serviceandsoftwaredevelopmentand integrationtakelotoftimeandmoney Businessprocessesandsystemsare:

Slowtoevolveunabletosupportnewservices Cantmeetrapidtimetomarketrequirements Affectingcompaniesbottomline

So,wehavetoredesignsystemstohandle Chaos
Easyandflexibleresponsetochangingbusiness
modelsandsoftwaretechnologies

ReducedoverallcostofOSSownershipwith
increasedfunctionalityandreduceddevelopmenttime

Lowercostofchange Integratedbillingproactive,basedcontentbilling Supportforlegacyintegration Commerciallyavailableofftheshelfsoftware

(COTS)

NGOSSrevolutionizestheOSSindustry NGOSShastwoimportantgoals:

Enablebusiness,systemandimplementationtobe specifiedanddeveloped. FacilitatetherapiddevelopmentofOSScomponents andsolutionstomeetbusinessneeds.

NGOSSsolvesthisbydefiningamethodology
Morethananarchitecturespecification

NewGenerationOperationSupportSystem

Outline
MotivationofNGOSS NGOSSBasics NGOSSBusinessview NGOSSSID:sharedinformationdatamodel NGOSSTNA:TechnologyNeutralArchitecture ApplicationofNGOSS

WhatisTMForumsNGOSS? NGOSSisaparadigmshift NGOSSisabusinessorientedsolution frameworkthatspecifiesthemethodologyfor buildingOSScomponents. NGOSSisimplementedasasetofprograms

Definesthecharacteristicsofthenextgenerationof OSS. TMFisproducingarepositoryofbusinessandsystem models,documentation,andcodetosupportthese efforts

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HitchhickersguidetoNGOSS
Framework
Supportsmultiplepointofviews Technologyneutralframework Technologyspecificimplementationsdefined Combinationofpolicyandprocessmanagement Sharedinformationanddatamodel Contractandcomponentbased Distributednetworkingandcomputingservices Testableandprovable
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Architecture

Methodology

Interoperability

Communication Compliance

NGOSSkeyconcepts Pointsofviewf ocusonparticularconcernsonthe

system

Framework supportingorenclosingstructure Methodologys ystemofprinciplesandprocedures

appliedtoadiscipline construction

Architecturea styleormethodtodesigna

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NGOSSPointsofviews
ti ta en em iew pl Im onV

Sy s Vi tem ew

O rdering3UseCase UseCaseDi agram

ThuApr0512:47:192001

ProviderServices GatewayServi ces Ordering3 Process Customer O SS Gateway Interface Customer Management Interface

ContractInterface
Customer O rder Manager Product Fulfill ment Manager <<SDM>> ProductRequest

<<SDM>> CustomerContact

M od el

* <<SDM>> Customer

<<SDM>> ProductCatalog * *

<<SDM>> Invoi ceInquiry <<SDM>> CreditViolation

<<SDM>> ProductService

Service Implementation

CustomerManagementServices

ProductManagementSe rvices

C u s to mer Q ua lify C u s tom er C u s to mer R e l a tio n s hip M a n a ge me nt

P r e O rd er F e a sib ility R e q u es t Ma d e

R e c e iv e Pre O r de r F e a s ib ility Req ue s t

U p d a te Cu s tome r C o nta c t Re c or d

S o lut ion A lte rn a tiv es A v ailab le

Id e n t ify S o lu tio n A lte rn a tiv es

N o A c tio n R e q uir e d

I n f o rma tio n

S e rv ic e D e v e lop me nt a n d O p' ns M a n a ge me nt R e s ou rc e Inf ra s' tu re D e v 't a n d M n g mnt

A s se ss Se rv ic e A v ailab ility

P r o vide S e rv ic e A v a ila bility Dat e

S u p plier / P a r tne r

Ru n Vi Tim ew e
13

D e t e rmin e R e so ur c e A v ailab ility

P r o v id eA v a ila bility D ate

Ru n

NGOSS Knowledge Base

e at id al

ed Ne

s es sin Bu iew V

NGOSSArchitecture

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NewGenerationOperationSupportSystem

Outline
MotivationofNGOSS NGOSSBasics NGOSSBusinessview

NGOSSSID:sharedinformationdatamodel NGOSSTNA:TechnologyNeutralArchitecture ApplicationofNGOSS

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AbriefhistoryofeTOM TheconceptualviewofeTOM:level0 TheconceptualviewofeTOM:level1 TheconceptualviewofeTOM:level2

eTOM:NGOSSBusinessMap
Customer
Strategy,Infrastructure&Product
Strategy& Commit Infrastructure Lifecycle Management Product Lifecycle Management

Operations
Operations Support& Readiness

Fulfillment Assurance

Billing

Marketing&OfferManagement

CustomerRelationshipManagement

ServiceDevelopment&Management

ServiceManagement&Operations

ResourceDevelopment&Management (Application,ComputingandNetwork)

ResourceManagement&Operations (Application,ComputingandNetwork)

SupplyChainDevelopment&Management

Supplier/PartnerRelationshipManagement

Enterprise Management

Strategic& Enterprise Planning Financial&Asset Management

BrandManagement, MarketResearch& Advertising HumanResources Management

Stakeholder&External RelationsManagement Research& Development, Technology Acquisition

DisasterRecovery, Security&Fraud Management EnterpriseQuality Management,Process&IT Planning&Architecture

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ABriefHistoryofeTOM
SmartNetworkManagementSystems:AnUrgentNeed
Competition:answerfasttoneed,thegainisindeed. Growingnumberoftechnologies criticalneedtoprovisionservicerapidly

Automationisacknowledgedasthekeytofacecompetitionand technologies
Inhousedevelopment Packagedpointsolutions Intelligentsystems

Expertsystems
Systemsthatstoretheresultsofhumanexpertiseandcanactonthat knowledge. Policybasedsystem Reusableandrapidlydeveloped
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ABriefHistoryofeTOM
Networkandservicesmanagementcommunity acceptTelecomManagementNetworkasa standardfordiscussingmanagement.

Business Management Service Management NetworkManagement

ElementManagement

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ABriefHistoryofeTOM
Firststep:applyexpertsystemsonNMLandEML:
BasicAlertManagement SNMPIPpolling

Secondstep:Proactivepoliciesbasedonimpactanalysis andprediction:
Businessaccountability Implementationofservicesclasses

Thirdstep:applyexpertsystemsonSML
Combinationoffaultandperformancedatatodefinecostumer SLA Mappingofnetworkdatatoservicedefinition Comprehensiveviewofnetworktopologyand

element,networkandservice.

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ABriefHistoryofeTOM
Whatisaworkflow? Itisanautomationofacompleteorpartialprocessdring whichdocuments,informationand/ortasksarepassedfrom oneparticipanttoanother. But... WithoutintelligentinterfacestoNEsandOSS,workflowalone isinadequateforautomatingcommunicationsprocesses. Businessprocess Itisalogicalsequenceoftasksthataccomplishesafunction suchas:
Validatinganorder Designinganewcircuit

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ABriefHistoryofeTOM
TelecomOperationMapisablueprint forprocessdirectionandthestarting pointfordevelopingandintegrating OSS TOMisacomprehensiveviewof communicationsoperationsprocesses, Customer subprocessesandactivitiesthatis CustomerInterfaceManagementProcesses focusedonservingcustomers
Sales Order Handling Problem Handling

InformationSystemsManagementProcesses

CustomerCareProcesses
Service Planningand Development Service Problem Management

Customer QoS Management

Invoicing and Collections

Service Configuration

ServiceDevelopmentandOperationsProcesses
Network Inventory Management Network Maintenance& Restoration

Service Quality Management

Ratingand Discounting

Network Planningand Development

Network Provisioning

NetworkData Management

NetworkandSystemsManagementProcesses NetworkElementManagementProcesses PhysicalResourceandInformationTechnology

21

ABriefHistoryofeTOM
Customer
CustomerInterfaceManagementProcesses InformationSystemsManagementProcesses

Business Management Service Management NetworkManagement

TOMHorizontals=TMNlayers

Sales

Order Handling

Problem Handling

CustomerCareProcesses
Service Planningand Development Service Problem Management

Customer QoS Management

Invoicing and Collections

Service Configuration

ServiceDevelopmentandOperationsProcesses
Network Inventory Management Network Maintenance& Restoration

Service Quality Management

Ratingand Discounting

Network Planningand Development

Network Provisioning

NetworkData Management

NetworkandSystemsManagementProcesses NetworkElementManagementProcesses PhysicalResourceandInformationTechnology

ElementManagement

TMN
Customer
Strategy& Commit Infrastructure Lifecycle Management Product Lifecycle Management Operations Support& Readiness

TOMprocesses=eTOM FAB
Fulfillment Assurance Billing

TOM
ti ta en em iew pl Im onV

Marketing&OfferManagement

CustomerRelationshipManagement

Sy s Vi tem ew

Strategy,Infrastructure&Product

Operations

O rderin g3U se ase C

ThuA pr0 512:47:192001 UseC ase Diagram

Provid erServi ce s G atew ayServi ces O rdering 3 Process G ateway Cu stomer O S S Interface C u mer sto Management Interface

ContractInterface
Custo mer O rder Manager Pr oduct Fulfillm ent Manager <<S DM>> Pr oduct Request <<SDM>> ProductC atalog <<SDM>> Invoic eInquiry * * <<SD M>> P rodu t e rvi ce c S

<<SDM>> CustomerC on ct ta

el

* <<SDM>> Cu stomer

<<SDM>> CreditViolat ion

Service Implementation

at id al V

M od

ServiceDevelopment&Management

ServiceManagement&Operations

C ustomerManagementServi ce s

Product ManagementServi ce s

ResourceDevelopment&Management (Application,ComputingandNetwork)

ResourceManagement&Operations (Application,ComputingandNetwork)

SupplyChainDevelopment&Management

Supplier/PartnerRelationshipManagement

S u p p li r / e Pa r t n e r

Financial&Asset Management

HumanResources Management

eTOM

NGOSS
22

Ru

Research& Development, Technology Acquisition

EnterpriseQuality Management,Process&IT Planning&Architecture

n T iew ime

Enterprise Management

Strategic& Enterprise Planning

BrandManagement, MarketResearch& Advertising

Stakeholder&External RelationsManagement

DisasterRecovery, Security&Fraud Management

eTOMisthebusiness viewofNGOSS

C u s to me r Q u a lify Cu s to me r C u s to me r R e la tio n s h ip Ma n a g e me nt U p d a t e Cu st o me r C o n t ac t Rec o r d S o lu tio n A lte r n a tiv e s A v a ila b le

P r e O r de r F e a s ib ilit y R e q u e st Ma de

Re c e iv e Pr e O r d e r Fe a s ib ility Re q u e s t

I d e n t if y S o lu tio n A lt er n a t i e s v

N o A c tio n R e q u ir e d

In f o r ma tio n

Se r v ice D e v e l p me n t o a n d Op ' ns Ma n a g e me nt R es o u r c e In fr a s 't u re D ev 't a nd Mn g mnt

As s e s s S e rv ic e A v a ila b ility

Pr o v id e S e r vic e A v a ila b ility Da t e

De t e r min e Re s o u r c e A v a ila b ility

Pr o v id e A v a ila b ility D a te

Ru

NGOSS Knowledge Base

e Ne

s es sin Bu iew V

EnhencedTelecomOperationMap eTOMdefinesthebusinessPointofviewof NGOSSsystem:externalviewoffunctionalities

supportedbythebusinessactivities

Mechanismforidentifyingandcataloging
Domainboundaries Businessprocessesandflows Usecases Actors,entities,models contracts

23

eTOM:enhancedTelecomOperationsMap

isframeworkforbusinessactivities isNOTaserviceproviderbusinessmodel isAn industrystandard businessprocess framework

24

NewGenerationOperationSupportSystem

Outline
MotivationofNGOSS NGOSSBasics NGOSSBusinessview

NGOSSSID:sharedinformationdatamodel NGOSSTNA:TechnologyNeutralArchitecture ApplicationofNGOSS

25

AbriefhistoryofeTOM TheconceptualviewofeTOM:level0 TheconceptualviewofeTOM:level1 TheconceptualviewofeTOM:level2

TheconceptualviewofeTOM:level0
Customer
Operations

Strategy,Infrastructure& Product

Marcket,ProductandCostumer

Service Ressource Suppliers/Partners

Suppliers/Partners
EnterpriseManagement Shareholders Employees OtherShareholders

26

eTOMexternalinteractions
Customer
SellSide

Service

Ressource

Suppliers/Partners

BuySide Suppliers/Partners
EnterpriseManagement

Shareholders

Employees

OtherShareholders

ExternalEnvironment 27

Marcket,ProductandCostumer

NewGenerationOperationSupportSystem

Outline
MotivationofNGOSS NGOSSBasics NGOSSBusinessview

NGOSSSID:sharedinformationdatamodel NGOSSTNA:TechnologyNeutralArchitecture ApplicationofNGOSS

28

AbriefhistoryofeTOM TheconceptualviewofeTOM:level0 TheconceptualviewofeTOM:level1 TheconceptualviewofeTOM:level2

TheconceptualviewofeTOM:level1
Customer
Strategy,Infrastructure&Product
Strategy& Commit Infrastructure Lifecycle Management Product Lifecycle Management

Operations
Operations Support& Readiness

Fulfillment Assurance

Billing

Marketing&OfferManagement

CustomerRelationshipManagement

ServiceDevelopment&Management

ServiceManagement&Operations

ResourceDevelopment&Management (Application,ComputingandNetwork)

ResourceManagement&Operations (Application,ComputingandNetwork)

SupplyChainDevelopment&Management

Supplier/PartnerRelationshipManagement

Enterprise Management

Strategic& Enterprise Planning Financial&Asset Management

BrandManagement, MarketResearch& Advertising HumanResources Management

Stakeholder&External RelationsManagement Research& Development, Technology Acquisition

DisasterRecovery, Security&Fraud Management EnterpriseQuality Management,Process&IT Planning&Architecture

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TheOperationsarea

Operations

FABremainsthecoreofthe Operationsarea OperationsSupport&Readiness isseparatedfromFAB OPSalsosupportsfunctional processgroupingsshownas horizontallayers

Operations Support& Readiness

Fulfillment Assurance

Billing

CustomerRelationshipManagement

ServiceManagement&Operations

ResourceManagement&Operations
(Application,ComputingandNetwork)

Supplier/PartnerRelationshipManagement

30

TheStrategy,Infrastructure&Productarea
Strategy,Infrastructure&Product

SIPencompassesstrategyand lifecyclemanagementprocesses insupportofoperations Strategy&Commit InfrastructureLifecycle Management ProductLifecycle Management SIPalsohasfunctional groupings,alignedwiththosein OPS

Strategy& Commit

Infrastructure Lifecycle Management

Product Lifecycle Management

Marketing&OfferManagement

ServiceDevelopment&Management

ResourceDevelopment&Management
(Application,ComputingandNetwork)

SupplyChainDevelopment&Management

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Entreprisemanagementarea
Supportthewholeoftheenterprise

activity Responsibleforsettingpoliciesand enterprisetargetsandplans

Enterprise Management

Strategic& Enterprise Planning Financial&Asset Management

BrandManagement, MarketResearch& Advertising HumanResources Management

Stakeholder&External RelationsManagement Research& Development, Technology Acquisition

DisasterRecovery, Security&Fraud Management EnterpriseQuality Management,Process&IT Planning&Architecture

32

NewGenerationOperationSupportSystem

Outline
MotivationofNGOSS NGOSSBasics NGOSSBusinessview

NGOSSSID:sharedinformationdatamodel NGOSSTNA:TechnologyNeutralArchitecture ApplicationofNGOSS

33

AbriefhistoryofeTOM TheconceptualviewofeTOM:level0 TheconceptualviewofeTOM:level1 TheconceptualviewofeTOM:level2

TheOperationsarea
Operations
OperationsSupport &Readiness CustomerRelationship Management
CRMOperations Support&Process Management CRM Operations Readiness

Fulfillment

Assurance
CustomerInterfaceManagement

Billing

Selling Marketing Fulfillment Response Order Handling Problem Handling Customer QoS/SLA Management Billing& Collections Management

Sales& Channel Management

Retention&Loyalty

ServiceManagement&Operations
SM&OSupport& Process Management Service Management& Operations Readiness Service Configuration &Activation Service Problem Management ServiceQuality Analysis,Action &Reporting Service& SpecificInstance Rating

ResourceManagement&Operations
RM&OSupport& Process Management Resource Management& Operations Readiness ResourceProvisioning &Allocation toServiceInstance

Resource Problem Management

ResourceQuality Analysis,Action &Reporting ResourceDataCollection,Analysis&Control

Supplier/PartnerRelationshipManagement
S/PRMOperations S/PRelationship Management Support& Operations Process Readiness Management S/P Buying

S/PPurchase Order Management

S/PProblem Reporting& Management

S/P Performance Management

S/PSettlements &Billing Management

Supplier/PartnerInterfaceManagement

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TheOperationsarea:Level2 Processes

Operations

Fulfillment Assurance

Billing

CustomerRelationshipManagement
ServiceManagement&Operations ResourceManagement&Operations Supplier/PartnerRelationshipManagement

CustomerRelationshipManagement

CRMSupport& Readiness

Customer Interface Management

Marketing Fulfillment Response

Selling

Order Handleing

Problem handling

Customer QoS/SLA Management

Billing& Collections Management

Retention& Loyalty

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TheOperationsarea:Level2 Processes

Operations

Fulfillment Assurance

Billing

CustomerRelationshipManagement

ServiceManagement&Operations
ResourceManagement&Operations Supplier/PartnerRelationshipManagement

ServiceManagement&Operations

SM&OSupport &Readiness

Service Configuration &Activation

Service Problem Management

Service quality Management

Service& Specific Instance Rating

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TheOperationsarea:Level2 Processes

Operations

Fulfillment Assurance

Billing

CustomerRelationshipManagement ServiceManagement&Operations

ResourceManagement&Operations
Supplier/PartnerRelationshipManagement

ResourceManagement&Operations

SM&OSupport &Readiness

Resource Provisioning

Resource Trouble Management

Resource Performance Management

Resource Data Collection& Processing

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TheOperationsarea:Level2 Processes

Operations

Fulfillment Assurance

Billing

CustomerRelationshipManagement ServiceManagement&Operations ResourceManagement&Operations

S/PartnerRelationshipManagement

Supplier/PartnerRelationshipManagement

S/PRM Operations Support& Readiness

S/P Requisition Management

S/PProblem Reporting& Management

S/P Performance Management

S/PSettlement &Billing Management

S/PInterface Management

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TheSIParea
Strategy,Infrastructure&Product
Strategy&Commit InfrastructureLifecycle Management
Product&Offer Portfolio Capability Delivery CRM Capability Delivery

ProductLifecycle Management

Marketing&OfferManagement
Market Strategy& Policy Product&Offer Business Planning& Commitment Marketing Capability Delivery Product Development &Retirement Sales&Channel Development Marketing Communications &Promotion Product,Marketing &Customer Performance Assessment

Product&Offer PortfolioStrategy, Policy&Planning

ServiceDevelopment&Management
Service Strategy& Policy Service Planning& Commitment Service& Operations Capability Delivery Service Development& Retirement Service Performance Assessment

ResourceDevelopment&Management
Resource& Resource& Technology Technology Strategy&Policy Plan&Commitment Resource& Operations Capability Delivery Resource Development Resource Performance Assessment

SupplyChainDevelopment&Management
SupplyChain Strategy&Policy SupplyChain Planning &Commitment SupplyChain Capability Availability SupplyChain Development &Change Management SupplyChain Performance Assessment

39

TheSIParea:Level2 Processes

Strategy,Infrastructure&Product Strategy& Commit Infrastructure Product Lifecycle Lifecycle Management Management

Marketing&OfferManagement
ServiceDevelopment&Management ResourceDevelopment&Management (Application,ComputingandNetwork) SupplyChainDevelopment&Management

Marketing&OfferManagement

MarketStrategy &Policy

Product& OfferPortfolio Management Sales Developmen t

Product& Offer Capability Delivery

Marketing Capability Delivery

Product development

Product Marketing Communicati ons& Promotion

40

TheSIParea:Level2 Processes

Strategy,Infrastructure&Product Strategy& Commit Infrastructure Product Lifecycle Lifecycle Management Management Marketing&OfferManagement

ServiceDevelopment&Management
ResourceDevelopment&Management (Application,ComputingandNetwork) SupplyChainDevelopment&Management

ServiceDevelopment&Management

Service Strategy& Planning

Service Capability Delivery

Service Development &Retirement

41

TheSIParea:Level2 Processes

Strategy,Infrastructure&Product Strategy& Commit Infrastructure Product Lifecycle Lifecycle Management Management Marketing&OfferManagement ServiceDevelopment&Management

ResourceDevelopment &Management
SupplyChain Development&Management

ResourceDevelopment& Management

Resource Strategy& Planning

Resource Capability Delivery

Resource Development &Retirement

42

TheSIParea:Level2 Processes

Strategy,Infrastructure&Product Strategy& Commit Infrastructure Product Lifecycle Lifecycle Management Management Marketing&OfferManagement ServiceDevelopment&Management

ResourceDevelopment &Management
SupplyChain Development&Management

SupplyChainDevelopment&Management

SupplyChain Strategy& Planning

SupplyChain Capability Delivery

SupplyChain Development &Change Management

43

TheEnterpriseManagementHierarchy
Enterprise Management

Strategic& Enterprise Planning

Financial& Asset Management

Brand Management, Market Research& Advertising

Human Resources Management

Stakeholder& External Relations Management

Research& Development, Technology Acquisition

Enterprise Quality Management, Process&IT Planning& Architecture

Disaster Recovery, Security& Fraud Management

Strategic& BusinessPlanning

Financial Management

Brand Management

HRPolicies& Practices

PR&Community Relations Management

Research& Development

Process Architecture Management& Support Information SystemsStrategy &Planning EnterpriseQuality Management

Disaster Recovery& Contingency Planning Security Management

Business Development

Procurement Management

MarketResearch &Analysis

WorkforceStrategy

Shareholder Relations Management Regulatory Management

Technology Acquisition

Enterprise Architecture Planning GroupEnterprise Management

RealEstate Management

Advertising

Workforce Development

Fraud Management

Employee&Labor Relations Management

LegalManagement

Knowledge Management

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Methodology TodevelopLevel3processesstartingfromagreedlevel 2processes ToobtainaLibraryofExamplesofEndToEnd ProcessFlows,obtainedbyutilizingprocess components(atlevel2,3,4,)containedintheeTOM BusinessProcessFramework.Theseflowscouldbe CompletelycomposedofLevel2processes CompletelycomposedofLevel3processes ComposedofamixtureofLevel2andLevel3 processes BuildsonexistingpublishedeTOMBusinessProcess Framework(GB921v4.0
45

NewGenerationOperationSupportSystem

Outline
MotivationofNGOSS NGOSSBasics NGOSSBusinessview NGOSSSID:sharedinformationdatamodel NGOSSTNA:TechnologyNeutral Architecture ApplicationofNGOSS
46

eTOMsummary
eTOMprovidesanindustryacceptedbusinessprocess frameworksupporting:
Processorientedbusinessmodelforusebyservice providers,vendors,integrators,etc. Acommonunderstandingofbusinessprocessesandtheir linkagesapplicableacrosstheindustry. Abasisofcustomizingandextendingthiscommonbaseto meetdetailed,specificbusinessneeds. Processstructure(hierarchy) Processdecomposition(levels) Processflows(linkage) Processdynamics(behavior)

eTOMincludesdefinitionanddetailsfor:

eTOMisamajorcomponentofNGOSSprogramaimed atfast,flexibleintegrationofOSS&BSS. 47

NGOSSSID:sharedinformationDataModel

48

NGOSSSID

SalesMarket Service Ressource

Customer Product

Supplier/Partner

Entreprise

49

NGOSSSIDAllignedwitheTOMDomains

Strategy,Infrastructure& Product

Operations

Marcket,ProductandCostumer

Service Ressource Suppliers/Partners

EnterpriseManagement

50

Customerasabusinessparticipant

51

NewGenerationOperationSupportSystem

Outline
MotivationofNGOSS NGOSSBasics NGOSSBusinessview NGOSSSID:sharedinformationdatamodel NGOSSTNA:TechnologyNeutral Architecture

52

NGOSSTNA:TechnologyNeutral Architecture

53

NGOSSTNA
Animplementationoffunctionality; Subjecttothirdpartycomposition; Conformanttocomponentmodel; Contractuallyspecifiedie:containersforcontract instances.

54

Bundles,Componentsandcontracts(1)
Componentbasedsoftwareengineering: Concernedwiththerapidassembly(plugandplay construction)ofsystemsfromcomponentswhere:

Componentsandframeworkshavecertifiedproperties;and Thesepropertiesprovidethebasisofpredictingthe propertiesofthesystembuiltfromthesecomponents.

55

Bundles,Componentsandcontracts(2)
Bundleconcept: Acontainerofoneormorecomponent, Notanarchitectureelement. Componentconcept: Anarchitecturalelementthatsupportsamanagementcontract andoneormorefunctionalcontract.
Bundle
Contains1ormore

UnitofDeployment UnitofManageability UnitofServiceSpecification UnitofBinding

56

Component
Contains2ormore

Contract
Isrealizedby0ormore

Contractinstance

Whatisacontract
Adescriptionoftheservicetobeprovidedinterms of:
Themetadatausedtodescribetheinterface, Themetadatausedtodescribetheoperationthatmaybe invokedintheservice, Foreachoperation,thesetofterminationsthatmaybe returnedbytheserviceafterinvocationoftheoperation.

Thebehavioroftheservice,someofthebehavior thatmaybespecified:

Thepreconditionsunderwhichanoperationmaybe invoked, Thepostconditionswhichdefinethestatethatthesystemis leftinforeachterminationthatcanbereturnedwhenan operationisinvoked

57

NGOSSContract

58

Thecontract/Information
Overallprocessplan

Contractsdefinehow informationisshared
Exposes Exposes

Customer
Implements Implements

Product

Sharedinformationtobind togethersystemactivities
59

Behaviorandcontrolpolicy

TheNGOSSpolicysubsystemisthesupervisorof theoperations.Forexample,policiescanbeusedin:
Definestandardvalues(assuresconsistentvaluesas functionofdefinedfactors) Definepeeringrelationshipthatmaybemaintained Identifythesetofservicesavailablebasedbasedon environmentalfactors

60

Thepolicycontinuim

61

Modelmapping

62

ApplicationofNGOSS
Serviceproviders

Systemintegrators

Assessbusinessprocessandsystemcapabilities Assessmarketopportunities

Independentsoftwarevendors Networkequipmentproviders

Frameworkforcontract/componentdevelopment Frameworkforcontractbaseddevicemanagementinterface

63