INTRODUCTION TO HUMAN RESOURCE MANAGEMENT

Human resources is a term used to refer to how people are managed by organizations. It was basically a traditionally administrative function but with time it focuses and recognizes talented and engaged people and organizational success. Human resources has at least two related interpretations depending on context. The original usage was traditionally called labour. It is a measure of the work done by human beings. This perspective is changing as a function of new and ongoing research into more strategic approaches. This first usage is used more in terms of 'human resources development', and can go beyond just organizations to the level of national importance. The more traditional usage within corporations and businesses refers to the individuals within a firm or agency, and to the portion of the organization that deals with hiring, firing, training, and other personnel issues, typically referred to as 'human resources management'. The terms "human resource management" and "human resources" (HR) have largely replaced the term "personnel management" as a description of the processes involved in managing people in organizations. In simple sense, HRM means employing people, developing their resources, "personnel management" as a description of the processes involved in managing people in organizations. DEFINITION Some of the definitions are as follows. 1. Human resource management (HRM) is the function performed in organizations that facilitates the most effective use of people (employees) to achieve organizational and individual goals. 2. Human resource management (HRM) is the management of the workforce of a business to ensure sufficient staff levels with the right skills, properly rewarded and motivated.

3. Human resource management (HRM) is defined as staffing function of the organization. It includes the activities of human resources planning, recruitment, selection, orientation, training, performance appraisal, compensation, and safety. HRM aims at developing people through work.

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4. Human resource management (HRM) is defined as all methods and functions concerning the mobilization and development of personnel as human resources, with the objective of efficiency and greater productivity in a company, government administration, or other organization.

5. Human resource management (HRM) encompasses those activities designed to provide for and co-ordinate the human resources of an organization. Personal management Personal management is related to administrative discipline of hiring and developing employees so that they become more valuable to the organization. It includes (1) conducting job analyses, (2) planning personnel needs, and recruitment, (3) selecting the right people for the job, (4) orienting and training, (5) determining and managing wages and salaries, (6) providing benefits and incentives, (7) appraising performance, (8) resolving disputes, (9) communicating with all employees at all levels. It is the part of

management that is concerned with people and their relationships at work. Personnel management is the responsibility of all those who manage people, as well as a description of the work of specialists. Personnel managers advise on, formulate, and implement personnel policies such as recruitment, conditions of employment, performance appraisal, training, industrial relations, and health and safety. There are various models of personnel management, of which human resource management is the most recent.
Differences between Personal Management (PM) & Human Resources Management (HRM) A primary goal of human resources is to enable employees to work to a maximum level of efficiency. So, when a difference between personnel management & human resources is recognized, human resources is described as much broader in scope than personnel management. Human resources is said to incorporate and develop personnel management tasks, while seeking to create and develop teams of workers for the benefit of the organization. Personnel management includes administrative tasks that are both traditional and routine. It can be described as reactive, providing a response to demands and concerns as they are presented. By contrast, human resources involve ongoing strategies to manage and develop an organization's workforce. It is proactive, as it involves the continuous development of functions and policies for the purposes of improving a companys workforce. Personnel management is considered an independent function of an organization. It is typically the sole responsibility of an organizations personnel department. Human resource management, on the other hand, tends to be an integral part of overall company function. With human resources, all of an organizations managers are often involved in some manner,

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and a chief goal may be to have managers of various departments develop the skills necessary to handle personnel-related tasks. Personnel management typically seeks to motivate employees with such things as compensation, bonuses, rewards, and the simplification of work responsibilities. From the personnel management point of view, employee satisfaction provides the motivation necessary to improve job performance. The opposite is true of human resources. Human resource management holds that improved performance leads to employee satisfaction. With human resources, work groups, effective strategies for meeting challenges, and job creativity are seen as the primary motivators. Differences between Human Resource Management (HRM) and Human Resource Development (HRD) 1. HRM is a subset of the entire management processes of an organization. HRD is a subset of HRM.

2.

Scope of HRM is wider. Scope of HRD as compared to HRM is narrower.

3.

HRM manages and develops the human elements of an organization in its entirely on longer term basis. HRD focuses on those learning experiences which are organized for a specific period to bring about the desired behavioral changes.

4.

HRM emphasizes that employees, their abilities and their attitudes constitute an important organizational as well as employees goals. HRD emphasizes mainly on training and development of employees.

5.

HRM takes decisions on HRD plans. HRD thus depends on the decisions of HRM.

6.

HRM is at its centre has HRD. HRDs cooperation is important for overall success of HRM. HRD has to work within the realm of HRM and therefore, its objectives should be in tandem with broader objectives of HRM. Thus HRM and HRD are interdependent.

7.

HRM takes care of all human needs and tries to satisfy these needs so that the employees are motivated from all angles to contribute their best to achieve organizational goals. HRD focuses on upgrading the skills and competencies or the employees in order to improve the performance of the employees on the job. Page 3

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Objectives of Human Resource Management Objectives are pre-determined goals to which individuals or group activity in an organization is directed. So objectives of HRM are influenced by organizational objectives and individual as well as social goals.

1. To help the organization reach its goals. 2. To ensure effective utilization and maximum development of human resources.
3. To 4. To 5. To 6. To 7. To 8. To 9. To 10. To 11. To 12. To 13. To 14. To ensure respect for human beings. identify and satisfy the needs of individuals. ensure reconciliation of individual goals with those of the organization. achieve and maintain high morale among employees. provide the organization with well-trained and well-motivated employees. increase to the fullest the employee's job satisfaction and self-actualization. develop and maintain a quality of work life. be ethically and socially responsive to the needs of society. develop overall personality of each employee in its multidimensional aspect. enhance employee's capabilities to perform the present job. equip the employees with precision and clarity in transaction of business. inculcate the sense of team spirit, team work and inter-team collaboration.

Human Resource Management: Scope The scope of HRM is very wide and vast, as seen in the diagram. All major activities in the working life of an employee come under preview of HRM. The activities can be broadly divided into three groups.

1. Personnel aspect This is concerned with manpower planning, recruitment, selection,

placement, transfer, promotion, training and development, layoff and retrenchment, remuneration, incentives, productivity etc. 2. Welfare aspect It deals with working conditions and amenities such as canteens, creches, rest and lunch rooms, housing, transport, medical assistance, education, health and safety, recreation facilities, etc. 3. Industrial relations aspect This covers union-management relations, joint consultation, collective bargaining, grievance and disciplinary procedures, settlement of disputes, etc.

Nature Of HRM Dr. S. P. Mishra Page 4

Employee Selection

HUMAN Employee Education RESOURCE MANAGEMEN T

Employee Remunerati on

Employee Employee Health & Nature of Human resource management Motivation Safety Human Resource Management is a process of bringing people and organizations together so that the goals of each are met. The various features of HRM include:

1. 2. 3. 4. 5. 6. 7.

It is pervasive in nature as it is present in all enterprises. Its focus is on results rather than on rules. It tries to help employees develop their potential fully. It encourages employees to give their best to the organization. It is all about people at work, both as individuals and groups. It tries to put people on assigned jobs in order to produce good results. It helps an organization meet its goals in the future by providing for competent and well-motivated employees. 8. It tries to build and maintain cordial relations between people working at various levels in the organization. 9. It is a multidisciplinary activity, utilizing knowledge and inputs drawn from psychology, economics, etc.

HRM : Strategic Role and Functions

Strategic Role HRM should be strategic business partner of an organization Should support business strategies In addition to internally representing the employees, should have external focus Forward thinking and proactive Page 5

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Assist the organization in creating and maintaining competitive edge. Should try to work as profit centre and economize its operations. Should add value to the organization.

Functions of HRM HRM involves two categories of function. Those are (a) operative function and (b) managerial function. The operative function belongs to such activities concerned with procuring, developing, compensating, utilizing, and maintaining an efficient workforce. The managerial functions are common to all managers and those are planning, organizing, coordinating, directing and controlling. One function can not work without the other and they are interrelated. So the important functions of HRM can be listed below : 1. Staffing Manpower or Human Resource Planning Job analysis : competency matrix Job description / position description Job evaluation Determination of actual number of employees needed

Recruitment and selection of people 2. Training and Development Induction Training Competency mapping and gap analysis Appraisal Training need assessment Training process Acclimatization process for new employees Attracting talent Selection process Motivating the talent to join the organization

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Development Career planning 3. Motivation Appraisal Appropriate appraisal system Appraisal process Fast track (talent management) Normal career path management Potential assessment Development process

Competition and benefits Rewards 4. Maintenance Communication Health Safety Employee relations Legalities Dr. S. P. Mishra Page 7 Dispute Establishing fairness Designing and implementing employee relations Awareness creation System for safe working condition Design / selection and implementation of health schemes Installing and maintaining two way communication Recognition motivation Monetary motivation Determination of salary and benefit packages

Grievances Unions Employment related legalities Health and safety related legalities

Although there are many functions of human resource management but the most effective of them include: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Employee recruitment Training and development of employees Workforce management Evaluation of employee performance Promotions and transfer of employees Redundancy Employee relations Organization of data Total rewards Career development Competency mapping Time management Confidentiality & Performance appraisal

In order to achieve the above objectives, Human Resource Management undertakes the following activities:

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

Dr. S. P. Mishra

Human resource or manpower planning. Recruitment, selection and placement of personnel. Training and development of employees. Appraisal of performance of employees. Taking corrective steps such as transfer from one job to another. Remuneration of employees. Social security and welfare of employees. Setting general and specific management policy for organizational relationship. Collective bargaining, contract negotiation and grievance handling. Staffing the organization. Aiding in the self-development of employees at all levels. Developing & maintaining motivation for workers by proper incentives. Reviewing and auditing manpower management in the organization Potential Appraisal. Feedback Counseling. Role Analysis for job occupants. Page 8

16.
17.

Job Rotation. Quality Circle, Organization development and Quality of Working Life.

Factors in Human Resource Management In the 21st century HRM will be influenced by following factors, which will work as various issues affecting its strategy:

1. 2. 3. 4. 5. 6. 7. 8.

Size of the workforce. Rising employees' expectations Drastic changes in the technology as well as Life-style changes. Composition of workforce. New skills required. Environmental challenges. Lean and mean organizations. Impact of new economic policy. Political ideology of the Government. Downsizing and rightsizing of the organizations. 9. Culture prevailing in the organization etc. Human Resource Management: Futuristic Vision On the basis of the various issues and challenges the following suggestions will be of much help to the philosophy of HRM with regard to its futuristic vision:

1. 2.

3. 4. 5.

6.

7.

There should be a properly defined recruitment policy in the organization that should give its focus on professional aspect and merit based selection. In every decision-making process there should be given proper weightage to the aspect that employees are involved wherever possible. It will ultimately lead to sense of team spirit, team-work and inter-team collaboration. Opportunity and comprehensive framework should be provided for full expression of employees' talents and manifest potentialities. Networking skills of the organizations should be developed internally and externally as well as horizontally and vertically. For performance appraisal of the employees emphasis should be given to 360 degree feedback which is based on the review by superiors, peers, subordinates as well as selfreview. 360 degree feedback will further lead to increased focus on customer services, creating of highly involved workforce, decreased hierarchies, avoiding discrimination and biases and identifying performance threshold. More emphasis should be given to Total Quality Management. TQM will cover all employees at all levels; it will conform to customer's needs and expectations; it will ensure effective utilization of resources and will lead towards continuous improvement in all spheres and activities of the organization.

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8. 9. 10.

11.

There should be focus on job rotation so that vision and knowledge of the employees are broadened as well as potentialities of the employees are increased for future job prospects. For proper utilization of manpower in the organization the concept of six sigma of improving productivity should be intermingled in the HRM strategy. The capacities of the employees should be assessed through potential appraisal for performing new roles and responsibilities. It should not be confined to organizational aspects only but the environmental changes of political, economic and social considerations should also be taken into account. The career of the employees should be planned in such a way that individualizing process and socializing process come together for fusion process and career planning should constitute the part of human resource planning.

Human Resource Outsourcing: Scope for India

One very important trend in the recent times has been the growth of human resource outsourcing. HR outsourcing is the outsourcing of peripheral but necessary administrative tasks such as payroll, benefits, education/training, recruiting personnel, administration, to realize economies of scale and achieve standardization of services. Rapidly changing market dynamics and global competitive pressures have caused organizations to spend more time focusing on their core business. Organizations are fast realizing that they can't be all things to all people. So companies now, be it a software company, a service provider or a manufacturing firm, decide what they are good at and outsource everything else, i.e., focus on their core competency, and let someone else do the rest in a more efficient and cost-effective manner. As a result, human resources outsourcing is becoming increasingly prevalent. The number of companies outsourcing HR activities continues to rise, and the scope of outsourced HR activities continues to expand. HR outsourcing can happen in HR functions, like payroll administration (producing checks, handling taxes, dealing with sick-time and vacations), employee benefits (Health, Medical, Life insurance, Cafeteria, etc), human resource management (hiring and firing, background interviews, exit interviews and wage reviews), risk management, etc. Outsourcing has become a common response to manage people and technology resources strategically, enhance services, and manage costs more effectively. Outsourcing noncore activities allows HR professionals to move away from routine administration to a more strategic role. The organization can focus on higher value-added activities while the outsourcing provider takes care of the day-to-day administration. Critical internal resources, such as technology and talent, can be devoted to company's core business. Outsourcing reduces the need for large capital expenditures in noncore functions. Thus, outsourcing becomes a strategy for reducing the capital intensity of the business. This strategy has gained popularity as companies aim to become more nimble and gain the speed and flexibility necessary to compete in today's business environment. A growing number of executives understand the benefits it can bring in terms of not only cost savings, but also heightened strategic focus. Many recognize outsourcing relationships as long-term partnerships created to further the strategic goals of the organization.

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The HR outsourcing business opportunity is large and India is likely to garner a larger and larger piece of this pie in the future. India, with its intrinsic advantages such as low cost, ready pool of English speaking manpower and geographic positioning, is emerging as a viable destination for HR outsourcing companies to set up their businesses. However, the future seems to be very promising. It's set to become a $ 51 billion market worldwide in 2005, representing 39 per cent of the total business process outsourcing revenue. Estimates show that the latent size of HR outsourcing in India is about $ 2 billion with a current market of $ 27 million and it is growing at an alarming rate of about 50 per cent. India has immense potential as more than 80% of fortune 1,000 companies are discussing HR outsourcing as a way to cut costs and increase productivity. HR outsourcing has a huge potential for employment also. Nasscom numbers are a million software jobs by 2005; HRO would be about a 25 per cent of that. Experts believe that in present times HR outsourcing is undergoing a transition phase, it would still be sometime before we see increased levels of HR activities being outsourced to India as lack of domain knowledge and quality are some of the critical issues. Emerging Trends in Human Resource Management Human resource management is a process of bringing people and organizations together so that the goals of each other are met. The role of HR manager is shifting from that of a protector and screener to the role of a planner and change agent. Personnel directors are the new corporate heroes. The name of the game today in business is personnel . Nowadays it is not possible to show a good financial or operating report unless your personnel relations are in order. Over the years, highly skilled and knowledge based jobs are increasing while low skilled jobs are decreasing. This calls for future skill mapping through proper HRM initiatives. Indian organizations are also witnessing a change in systems, management cultures and philosophy due to the global alignment of Indian organizations. There is a need for multi skill development. Role of HRM is becoming all the more important. Some of the recent trends that are being observed are as follows: The recent quality management standards ISO 9001 and ISO 9004 of 2000 focus more on people centric organizations. Organizations now need to prepare themselves in order to address people centered issues with commitment from the top management, with renewed thrust on HR issues, more particularly on training. Charles Handy also advocated future organizational models like Shamrock, Federal and Triple I. Such organizational models also refocus on people centric issues and call for redefining the future role of HR professionals. To leapfrog ahead of competition in this world of uncertainty, organizations have introduced six- sigma practices. Six- sigma uses rigorous analytical tools with leadership from the top and develops a method for sustainable improvement. These practices improve organizational values and helps in creating defect free product or services at minimum cost.

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Human resource outsourcing is a new accession that makes a traditional HR department redundant in an organization. Exult, the international pioneer in HR BPO already roped in Bank of America, international players BP Amoco & over the years plan to spread their business to most of the Fortune 500 companies. With the increase of global job mobility, recruiting competent people is also increasingly becoming difficult, especially in India. Therefore by creating an enabling culture, organizations are also required to work out a retention strategy for the existing skilled manpower.

HRM in Global world

Globally, Human Resource Management today known as a part of an organization and it has own existence world wide. It is said that management of human resources lead, mobilize and direct the efforts of people. In the stage of globalization and industrialization human resource management reveal the following trends: Increased complexity of organization and employment communication and created a distinction between owners, managers and workers. Decreased number of employers and self-employed, and enlarged size or workforce. Enhanced need for training in view of increased requirements of specialized skills Public interventions and legal complication in employer-employee relationships Enhanced training and development of managers and professionalization of management education Possibility of employment explosion in view of the ever-increasing size of workforce Rising formal level of education of rank-and-file employees who are becoming increasingly critical of management malpractices and errors Rank-and-file employees rapidly growing demands in different employment situations Increased applications of behavioral science by enterprising managers. Recognition of close relationship between profits and earnings and ability to manage human resources These are the identified problem which occurs in an organization with the employee and owners. The need creates the role of human resource management. NEW TRENDS IN INTERNATIONAL HRM International HRM places greater emphasis on a number of responsibilities and functions such as relocation, orientation and translation services to help employees adapt to a new and different environment outside their own country. Selection of employees requires careful characteristics of the candidate and his/her spouse.

evaluation

of

the

personal

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Training and development extends beyond information and orientation training to include sensitivity training and field experiences that will enable the manager to understand cultural differences better. Managers need to be protected from career development risks, re-entry problems and culture shock. To balance the pros and cons of home country and host country evaluations, performance evaluations should combine the two sources of appraisal information. Compensation systems should support the overall strategic intent of the organization but should be customized for local conditions. In many European countries - Germany for one, law establishes representation. Organizations typically negotiate the agreement with the unions at a national level. In Europe it is more likely for salaried employees and managers to be unionized.

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