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Banking sector of Bangladesh is playing an important role in the socio economic situation of the country. There are large numbers of banks operating for many years in Bangladesh successfully. Today, most of these banks are now automated. So now days to operate their activities and operations efficiently and effectively, Banks are using latest technologically improved and updated banking solution soft-wares or ERP (Enterprise Resource Planning) system. ERP system also helps to provide effective and quick services to the banks customers. ERP- three letters that represent, a system that is multiple in scope, tracks a range of activities including finance, management, accounting, MIS and human resource systems. It is integrated, when data is added in one area, information in all related areas and functions also changes. An ERP system is modular in structure. The system provides industry specific solutions that enhance standard systems by providing best practices for key business processes. Thats why we took the opportunity to know about the ERP system of the City Bank Ltd.. We had the opportunity to study into the procedures of Information Technology Management at Dilkusha, Motijheel branch of City bank. Therefore, we will be describing in this report about the ERP system of City bank specifically about their computing resources, banking solution and processing systems, TPS and MIS activities, business processes, supply chain management system, database management system, security and control. The deliberation of this report is impounded in exploring and explaining ERP system of banks in Bangladesh. So our report will be a combination of different aspects of the banking activities and operations rely on information technology under general banking activities and a comprehensive view on IT divisions ERP system usages.
1. INTRODUCTION
1.1 Origin of the report
This term paper on Enterprise Information System of City Bank is a partial requirement of our MIS305 course. The topic has been assigned and supervised by our respected course instructor ASM Ashif. He instructed us well enough how we can proceed to properly prepare the term paper.
1.4 Scope
This research has covered City Bank limited. We have focused on the IT department of the bank and only brief overview.
1.5 Methodology
This report is mainly based on information collected from City bank official. Firstly, we determine the information we need to complete the report. Then, we give City Bank officials a list of required information. They, then, provided us with the information they can give. After that, we analyze the information and review some related literature. Finally, we arranged the information in a structured format.
1.6 Limitation
This topic is not free from limitations. Below are some limitations we have faced: 1. All the needed information was not available. 2. The topic is so vast, so find difficulty to consolidate all area of information. 3. We have faced difficulty in understanding very technical terms.
2. COMPANY PROFILE
City Bank is one of the oldest private commercial banks operating in Bangladesh which started its journey on 27th march 1983 through opening its first branch at B. B. Avenue branch in the capital Dhaka city. It was the visionary entrepreneurship of around 13 local businessmen who braved the immense uncertainties and risks with courage. The City Bank commenced its journey with only taka 3.4 crore worth of capital which is now respectable taka 330.77 crore as capital and reserve. The bank is among the very few local banks which do not follow the traditional, decentralized, geographically managed, branch based business or profit model. Instead the bank manages its business and operation vertically from the head office through 4 distinct business divisions namely1. Corporate and investment banking 2. Retail banking 3. SME banking 4. Treasury and market risks Under a real time online banking platform, these four business divisions are supported at the back by a robust service delivery or operations setup and a smart IT backbone. The bank currently has 89 online branches and 10 SME service centers and 1 SME Agro center spread across the length and breadth of the country that include a fully-fledged Islamic banking branch. It currently has 99 ATMs of its own and ATM sharing arrangement with a partner bank that has more than 550 ATMs in place. City Bank offers a very personalized and friendly customer service with a customized service excellence model called CRP to ensure the happy customers through setting benchmarks for the banks employees attitude, behavior, readiness level, accuracy and timelines of service quality. City Bank is the first bank in Bangladesh to have issued Dual Currency Card. The bank is a principal member of VISA international and has launched American Express Credit Card and American Express Gold Credit Card in November 2009.
2.1 VISION
The financial supermarket with a winning culture offering enjoyable experiences
2.2 MISSION
Offer wide array of products and services that differentiate and excite all customer segments Be the Employer of choice by offering an environment where people excel and leaders are created Continuously challenge processes and platforms to enhance effectiveness and efficiency Promote innovation and automation with a view to guaranteeing and enhancing excellence in service Ensure respect for community, good governance and compliance in everything we do
K Mahmood Sattar
(Managing Director & Chief Executive Officer)
Mashrur Arefin (Deputy Managing Director, Chief Operations Officer & CCO)
4. MANAGEMENT VALUES
Result driven, accountable and transparent Courageous and respectful Engaged and inspired Focused on customer delight
Figure: VNC viewer function BASEL Using this software requirement against loan is determined and it is also recommended by the Bangladesh Bank. ATM software OSPF (Open Shortest Path First ) It is a routing protocol used to determine the correct route for packets within IP networks. System Software Operating system as Windows XP and Linux Sun Solaris operating system Windows 2003 server for mainframes
ISP Organizations ALAP Communications, Brac net Square Informatix Ltd. Dhaka Com., Telnet BD, Banglaphone, Metronet
A sample diagram is given below for any branch banking in City Bank Limited:
Pre-configured parameters and process Penetrate new geographies and expand maps that can be tweaked to include local flavors, for rapid branchless rollnetwork in existing markets out Seamless integration leading to Option to outsource operational High costs of setting up Greenfield logistics, and leverage right-skilled operations resources skilled in Finacle functions and processes
Need for innovative products and Services supported by multi-channel self-service capabilities High costs of customer acquisition and servicing Multi-channel self-service fulfillment, with online sales enablers to drive customer e-acquisition Reduced service distribution and transaction costs; passed on to customers
Intranet User
Customer
Third Party
VT220
IE6
Voice Phone
PDA/ Mobil e
IE6
ATM/ Switch
RBI RTGS SS
V220 Adapter
IVR Adapter
XML Adapter
MQ Series
External Firewall
Interchange Engine
MSMQ
DMZ
Workflow Engine
Workflow Engine
Internal Firewall
Process Engine
Process Engine
Process Engine
Security Engine
Time-event Engine
Rule Engine
Database Engine
Oracle
Sybase
SQL SERVER
MySQL
DB2
Payroll TPS
General Ledger
General Ledger
Employee Job Login Biometric Device & LN Employee Job Logout HUB
Input
Customer Identification
Management
Customer Queries
Identify Problem
A/C Alert
Managemen t
HUB
Advice
Applicant
Identification
Account Due
HUB
ATM Issued
Payroll TPS
Payroll Data of Employee
Customer Data
MIS
Report s Manager
Supply
Procurement
Delivery
Production
Sales
Trans-port
Distribution
Vending
End Users
Settlement
1.Documentary Collections 2.Import LCs 3.Standby LCs
Settlement
1. Documentary Collections 2. Export LCs
Settlement
1. Documentary Collections
Financing Financing
1. Inventory Finance 2.Commodity Finance 1. Receivables Finance 2. Import Finance 3. Export Finance/ Discounting Bills 4. Commodity Finance
Financing
1.Distributor Finance
Financing
1.Open Accounts 2.Supplier Finance 3.Commodity Finance
Financing
1. Receivables Finance 2. Distributor Finance
Risk Mitigation
1. Confirmations
Information
1.Electronic Delivery
Information
4. Electronic Delivery
PROCUREMENT
SALES
Connection Manger
Client s
3. Distrusted Database Features: Data within an organization is often spread among multiple databases for reasons of both capacity and organizational responsibility. Distributed queries can retrieve data from multiple databases. Distributed transactions can insert, update, or delete data on distributed databases. Background recovery processes can ensure database consistency in the event of system interruption during distributed transactions. 4. Data Warehousing and Business Intelligence: Oracle 10g also has data warehousing feature. The DBMS has stored bitmap indexes to provide a fast way of selecting and retrieving certain types of data. Oracle also has optimized star query by introducing parallel bitmap star join, which uses bitmap indexes on the foreign keys to the dimension tables to speed star joins involving a large number of dimension tables. It has ANSI standard OLAP SQL analytic functions for windowing, statistics, CUBE and ROLLUP, and much more. Data mining applications are typically custom built using Oracles JDeveloper with DM4J. 5. Backup and Recovery: Oracle 10g databases integrated recovery platform is Recovery Manager (RMAN). Typical backups include complete database backups (the most common type), table space backups, data file backups, control file backups, and archived redo log backups. RMAN can perform incremental backups which back up only the blocks modified since the last backup of a data file, table space, or database; thus, theyre smaller and faster than complete backups. RMAN can also perform point-in-time recovery, which allows the recovery of data until just prior to an undesirable event (such as the mistaken dropping of a table). 6. Database Availability: Oracle introduced partitioning as an option to provide a higher degree of manageability and availability, which can insure only legitimate users, can view specific data.
Database Vault provides highly privileged user access controls, separation of duty & ability to control who, when, where and how FINACLE data can be accessed. Audit Vault turns audit data into a key security resource for the Banks, providing consolidation, reporting, proactive alerting and protection of audit data. Thus provides advanced Security with Transparent Data Encryption (TDE), a simple method to encrypt sensitive data.
14. CONCLUSION
A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions. The reports start with the background history of the bank such as when it establish in Bangladesh, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc. to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager and employees to the customers. The reports discuss the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations.
15. RECOMENDATION
The bank is using the IS and ERP system very efficiently and increasing its profitability, but still there are many things that should be improved. With the increase in the technology, the bank should made it ERP and IS up-to-date for providing best services to their customers and attracting more customers and increasing its productivity. The security of these systems should be made. Credit cards system should be more improved providing the unique facilities to their customers which the other bank has not yet introduce.