PARTICIPATION IN DECISION MAKING AND COMMUNICATION SATISFACTION AS DETERMINANTS OF ORGANISATIONAL COMMITMENT AMONG BANK EMPLOYEES

MATRIC NO:

BEING A PROJECT SUBMITTED TO THE DEPARTMENT OF PSYCHOLOGY, FACULTY OF THE SOCIAL SCIENCES IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR MASTERS IN MANAGERIAL PSYCHOLOGY (MMP) UNIVERSITY OF IBADAN, IBADAN, NIGERIA.

DECEMBER, 2012

DEDICATION

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CERTIFICATION This is to certify that this project was carried out by in the Department of

Psychology, Faculty of the Social Sciences, University of Ibadan, Ibadan Nigeria.

... Supervisor Dr. D.E. OKURAME

. Date

.. Head of Department Prof. Helen. O. Osinowo

Date

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ACKNOWLEDGEMENTS

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TABLE OF CONTENTS Page Title Dedication Certification Acknowledgement Table of Contents List of Tables Abstract CHAPTER ONE: Introduction 1.1 1.2 1.3 1.4 Background Introduction Statement of Problem Purpose of Study Relevance of Study 1 6 8 8 i ii iii iv v vi vii

CHAPTER TWO: Theoretical Framework and Review of Related Studies 2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.2 2.3 2.4 Theoretical Framework Expectancy Theory Equity Theory Models of decision Making A Perceptual Process of Communication Review of Related Studies Hypotheses Operational Definition of Terms 10 10 12 15 16 18 28 28

CHAPTER THREE: Methodology v

3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8

Design Setting Sampling Technique Participants Instrument Psychometric Properties of Scales Procedure Method of Analysis

30 30 30 31 31 32 33 34 35-37

CHAPTER FOUR: Results CHAPTER FIVE: Discussion, Conclusion and Recommendations 5.1 5.2 5.3 5.4 Discussion Conclusion Implications and Recommendations Limitations of Study and Suggestions for Further Research

38 39 40 40 42 46

REFERENCES APPENDIX

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LIST OF TABLES Page Table 4.1: T-test Showing Influence of PDM on Work Commitment 35

Table 4.2: T-test Showing Influence of Communication Satisfaction on Work Commitment 36

Table 4.3: T-test Showing Influence of Sex on Work Commitment

36

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ABSTRACT Perhaps, lack of commitment on the part of bank employees is behind much of the behaviour blamed for high costs and poor services rendered by most of them. Many banking organizations are facing challenges regarding Organisational commitment among their employees. This study investigated participation in decision making and communication satisfaction as determinants of Organisational commitment among employees of Eco bank Plc in Lagos state. The study adopted the ex-post facto design. A total number of 120 bank employees were purposively sampled from bank branches in Ibadan. A questionnaire consisting of participation in decision making scale adapted from Vroom (1960), Communication Satisfaction scale adapted from Goldhaber, Yates, Porter and Lesniak (1978) and Organisational commitment developed Meyer and Allen (1991) were administered to the bank employees in the study along with demographic information. Three hypotheses were tested using t-test for independent samples. Results showed that participation in decision making significantly influence Organisational commitment among bank employees (t = -2.09; df = 118; P<. 05). Communication satisfaction did not influence Organisational commitment (t = -1.24; df = 118; P>. 05). The results finally showed sex difference (t=-2.11; df=118; P<.05) in Organisational commitment among bank employees. It is concluded that participation in decision making is an important organizational factor that can easily increase Organisational commitment among bank employees. Therefore, it is recommended that managers of banks should account for the psychological effects of this factor by allowing employees to be part of decisions makers in issues relating to their tasks.

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