Quality Process Procurement: Fresh milk is sourced directly from state level co-operatives and Mother Dairy own

New Generation Co-operatives (NGC). Milk received from individual producer is checked for all basic quality parameters meeting company specifications & requirements at respective collection & chilling centers. Milk is then supplied to the Dairy units through insulated Milk Tankers under refrigerated conditions to maintain the freshness. Strict Quality checks are performed for all incoming Milk received at Dairy units. These includes organoleptic (Taster, Odor & Appearance), Physico-chemical (e.g. Temperature, Foreign matter, % Fat, % SNF, %Acidity, % Protein etc.), microbiological (e.g. MBRT), also presence of any adulterations in Milk (e.g. Formalin, urea, starch, sugar, Glucose, maltodextrin, nitrate, Salt, Hydrogen Per-oxide, neutralizer, ammonium compounds and Fat adulterations). Commodities, ingredients & packaging material used for our products are checked, approved and released by Quality functions as per company specifications and requirements. GMP & Hygiene: Good manufacturing Practices (GMP) for our manufacturing units are a given, they are part of our heritage of producing best quality and safe products. We maintain highest level of GMP and hygiene requirements for production and handling of safe products for our valued customers and consumers Processing: Our products are manufactured in state of the art manufacturing facilities using innovative Process & Technologies. The Milk received at the plant undergoes various processing steps before it reaches to the customer. Process steps include filtration, clarification, pasteurization, chilling, filling, packing and storage for our liquid milk category. For other dairy product category, few of the process steps are homogenization, vacreation, ultra heat treatment, evaporation, dehydration etc. Cleaning & Sanitation of the processing equipment is ensured using automatic Cleaning in Place (CIP) systems by applying 5T principles viz. Technology, Time, Temperature, Turbulence and Testing. Critical control points (CCP), Operational Prerequisite Programs (OPRP) are identified for each process using scientific methodology and appropriate control measures are applied to ensure compliance of Quality and Food Safety requirements. Process control parameters are monitored, recorded and reviewed as per the Quality Plan to ensure right product right at first time. Manufacturing processes are benchmarked against best-in-class standards towards continual improvement for infrastructure and system requirements. Packing: The Filling and packing is considered to be most sensitive operation having appropriate access control. Zoning principles are applied in these areas to avoid any cross contaminations in our Finished Product. Online quality control checks (e.g. net weight, leakages, seal integrity, batch coding, packing material quality, filling temperature etc.) are carried out and recorded by our Packing In-charges. Only QC approved and released Packaging materials are used for packing operations. Packaging material used for our products is with the objective of retaining taste, freshness and unique natural appeal. Product Testing & Release: Finished product is tested for the specified quality parameters of each product category as per our internal standardized sampling plan and test procedure. Test results are recorded, reviewed by Quality functions. It is ensured that only good quality product is released for dispatch and reaches our valued customer & consumer. Distribution:

Our strength lies in adherence to systematic Process approach in the complete distribution chain to deliver product with highest quality standards to our customers and consumers. This includes, 1. Availability of standard guidelines & norms for warehousing, handling, storage and transportation requirements. 2. Benchmarking of Transportation vehicles for infrastructure and hygiene requirements 3. Benchmarking of CFAs and Distributors for infrastructure and hygiene requirements 4. Benchmarking of Milk Shops for infrastructure and hygiene requirements 5. Monitoring of quality parameters (e.g. hygiene, storage temperature) of the distribution chain Merchandizing: Our products are marketed through a chain of our own Milk Shops, retail outlets and mobile vending units maintaining best-in-class hygiene standards. We ensure that products are available, displayed appropriately and cold chain conditions are maintained to retain product quality & freshness. Quality Policy

Milk Our commitment is to excellence. The evolving needs of our customers drive us to continual improvement in our processes and systems. We are committed to: Apply state of the art technology and processes to enhance productivity that ensures quality at competitive price. Apply processes for clean production, pollution prevention and optimize resource utilization in all operations. Follow food safety management system and apply HACCP (Hazard Analysis Critical Control points) principles to provide safe products to customers. Develop and empower our people for maintaining a vibrant work environment, which encourages excellence. Comply with applicable regulations and legislations. We pledge to provide quality and safe products under clean and hygienic environment. Fruit & Vegetable We firmly believe that sustained organizational excellence can only be achieved by providing superior value to our customers through timely, innovative and safe products and services We strive to achieve this goal through: Facilitating a direct link between farmers and the consumer Developing a network of farmers / suppliers committed to improve quality, productivity & safe agricultural practices Efficient utilization of resources through continuous focus on reducing waste & non value adding activities Identifying & applying innovative practices & state of the art technology Developing empowered & motivated workforce , committed to quality & continual improvement Helping employees and farmers to upgrade their skills by providing training and exposure to food safety systems Ensuring food safety through effective implementation of Food Safety Systems and complying with statutory and regulatory requirements. We shall endeavor to build a heritage of commitment & excellence to be the most trusted choice of consumers

Fruit Pulp & Concentrate To achieve a significant market share and popularize consumption of Indian Tropical Fruit products in National & International markets and provide opportunities for the growth of Indian farm produce Our Quality Policy is to: Constantly strive to understand and meet the ever growing needs of the customer Meet national and international standards in processes and products ensuring consistently high level of quality Constantly maintain highest level of cleanliness hygiene and practice hazard free operations Utilize state-of- art technology in handling and processing of fruits and fruit products Forge a unique relationship with farmers for mutual benefits The success of this policy shall be realized through trained and competent employees who shall work as well knit team and have the requisite empowerment to discharge their individual and collective responsibilities

Process of Procurement & Distribution of Milk: Process of Procurement & Distribution of Milk Farmers and the Milk Co-operative Society: Mother Dairy sources its requirement of liquid milk from dairy co-operatives and producer institutions. Milk is received from farmer cooperatives through insulated road/rail tankers at very low temperature in order to retain its freshness. CHECKING THE QUALITY OF MILK: CHECKING THE QUALITY OF MILK At the Dairy stringent hygienic standards are maintained. The milk in the tankers is first checked for quality and freshness and then unloaded into huge insulated stainless steel storage tanks. These tanks have a capacity of 1 lakh liters each. Once empty, the tankers are thoroughly cleaned and sanitized using acid and alkali. The tankers are then finally rinsed with water. The presence of impurities like urea, neutralizers, preservatives and germs like bacteria are checked. All these tests ensure that only good quality milk is accepted. PROCESSING OF MILK: PROCESSING OF MILK Processing of milk Unprocessed milk may contain small dirt particles invisible to the naked eye. In order to remove these particles the milk has to be processed. PROCESSING OF MILK: PROCESSING OF MILK At mother dairy, the processing of milk is done by process automation whereby state of the art microprocessor technology is adopted to integrate and completely automate all functions of the milk processing areas to ensure high product quality/reliability and safety. There are four ways of milk processing Firstly , Clarification, in which milk is spun at very high speed, removing all dust particles that are invisible to the naked eye. Secondly , Standardisation which help to milk maintain uniformity by raising or lowering its fat and SNF (solid not fat) percentage to a desired levels, so as to deliver milk to consumers as per prescribed PFA norms. Thirdly , it is Homogenization which improves palatability of milk and Finally , Pasteurization, which kills all pathogenic bacteria present in the milk and thus making it safe for consumption. In case of packaged milk, the processing goes through only three processes (excludes homogenization). DISPATCHING OF MILK: DISPATCHING OF MILK After processing, the milk is chilled and stored in silos and further chilled to about 2 Degree Celsius by the glycol chilling system, and then dispatched to the Milk Shops in insulated road milk tankers. Prior to the milk being dispatched in tankers, it is tested for quality to make sure that it meets the quality standards. When the tanker arrives at the shop the milk is transferred into a large refrigerated tank. 79 tankers in the morning and 75 tankers in the evening bring in milk from the regional collection centres. After collection the same tankers are utilized for the delivery of the processed milk to the vendors and outlets. Cont..: Cont.. Mother Dairy has over 820 Milk Distribution Outlets in the National Capital Region. Each of these outlets place their demand by raising an invoice one day in advance. The demand is also calculated using the Calendar

Scheme, in this depending on the pre-calculated seasonal demands the outlets place their orders accordingly. In order to satisfy immediate demand, 20 to 25 tankers are provided with a buffer stock of 500 litres each day so that they can be mobilized to cater the demand in an area. To coordinate its operations all the tankers are equipped with HAM radios. Distribution Channels:: Distribution Channels: Token Distribution: Also, termed as Lohe ki bhains (Metal Buffalo), is an automated milk vending machine. COW: Container on Wheels or COW is a manual milk distribution program in which cyclerickshaws are employed for milk distribution. Retailers: The packaged milk is distributed via the retailer network throughout the city. QUALITY CONTROL: QUALITY CONTROL Stringent quality control methodologies are employed in Mother Dairy. The milk is tested for adulterations and quality at the time of collection from the farmers. The Milk that comes from the collection points to the Mother Dairy plant is ensured to have a temperature of not more than 7C and is subjected to 15 product and quality checks. The Milk quality is checked repeatedly after each processing phase and the temperature is judiciously maintained less than 5C always. Before the milk leaves the plant for the delivery/distribution outlets the milk is tested again. The temperature of milk in the delivery trucks is always maintained less than 7C. Cont..: Cont.. All the trucks that deliver milk have specified guidelines to bring back 100 litres of milk after distribution. This is done in order to test the delivered milk and to ensure that the tankers are not adulterated during distribution. Since all the employed processing procedures are automated, no contamination by human hands takes place. To ensure milk freshness the collection and distribution points are always chosen such that the travel time between them is always less than 36 hours

Capacity

Mother Dairy is one of the best company which is used for commercial purposes. Mother Dairy Fruit and Vegetable Pvt. Ltd. offers the following products: 1. Liquid Milk 2. Ice Creams 3. Flavored Milk 4. Dahi 5. Lassi 6. Mishti Dahi 7. Ghee 8. White Butter 9. Table Butter 10. Cheese 11. UHT Milk 12. Dhara range of edible oils 13. Safal range of fresh Fruits & Vegetables Frozen Vegetables and Fruit Juices at a national level through its sales and distribution networks, for marketing food items. Mother Dairy milk (Bulk Vended Milk) is fortified with vitamin A @2000 IU per litre of milk as a part of social accountability. This program was started with the Mother Dairy, Delhi, since February 1980and there after Mother Dairy is continuing this program on their own as a social responsibility without having any financial assistance from the Government as well as since it is felt that

BVM is generally consumed by the middle / lower middle / poor strata of the society. It is also found that the dietary practices adopted by these classes are deficient in Vitamin A. Mother Dairy sources significant part of its requirement of liquid milk from dairy cooperatives. Mother Dairy sources fruits and vegetables from farmers / growers associations. Mother Dairy also contributes to the cause of oilseeds grower cooperatives that manufacture/ pack the Dhara range of edible oils by undertaking to nationally market all Dhara products. At Mother Dairy, processing of milk is controlled by process automation whereby state-of-the-art microprocessor technology is adopted to integrate and completely automate all functions of the milk processing areas to ensure high product quality/ reliability and safety. Mother Dairy is an IS/ ISO-9002, IS-15000 HACCP and IS-14001 EMS certified organization. Moreover, its Quality Assurance Laboratory is certified by National Accreditation Board for Testing and Calibration Laboratory (NABL)-Department of Science and Technology, Government of India. Mother Dairy markets approximately 2.8 million liters of milk daily in the markets of Delhi, Mumbai, Saurashtra and Hyderabad. Mother Dairy Milk has a market share of 66% in the branded sector in Delhi where it sells 2.3 million liters of milk daily and undertakes its marketing operations through around 14,000 retail outlets and 845 exclusive outlets of Mother Dairy. The companys derives significant competitive advantage from its unique distribution network of bulk vending booths, retail outlets and mobile units. Mother Dairy ice creams launched in the year 1995 have shown continuous growth over the years and today boasts of approximately 62% market share in Delhi and NCR. Mother Dairy also manufactures and markets a wide range of dairy products that include Butter, Dahi, Ghee, Cheese, UHT Milk, Lassi & Flavored Milk and most of these products are available across the country. The company markets an array of fresh and frozen fruit and vegetable products under the brand name SAFAL through a chain of 400+ own Fruit and Vegetable shops and more than 20,000 retail outlets in various parts of the country. Fresh produce from the producers is handled at the Companys modern distribution facility in Delhi with an annual capacity of 200,000 MT. An IQF facility with capacity of around 75 MT per day is also operational in Delhi. A state-of-the-art fruit processing plant of fruit handling capacity of 120 MT per day, a 100 percent EOU, setup in 1996 at Mumbai supplies quality products in the international market. With increasing demand another state-of-the-art fruit processing plant has been set up at Bangalore with fruit handling capacity of around 250 MT per day.