CITIZENS CHARTER

Philippine Embassy in Riyadh

CITIZENS CHARTER Philippine Embassy in Riyadh

22 September 2012

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CITIZENS CHARTER

Philippine Embassy in Riyadh

Citizens Charter Philippine Embassy in Riyadh

1. 2. 3. 4. 5. 6. 7. Assistance to Nationals Section Consular Section Philippine Overseas Labor Office in Riyadh Philippine Overseas Labor Office in Al-Khobar Office of the Social Service Attach Social Security System Pag-ibig

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Philippine Embassy in Riyadh

Assistance to Nationals Section

ANS Contact Details Embassy website: www.philembassy-riyadh.org E-mail Address: atn@philembassy-riyadh.org Telephone No.: 01-4803662 ANS Hotline: +966 569893301 Office Working Schedule: Saturday Wednesday, from 8:00 to 5:00pm

MISSION The Assistance to Nationals Section of the Philippine Embassy in Riyadh shall be the arm of the Philippine Government in the protection of the welfare and promotion of the interests of Filipino nationals in Riyadh, the Central Region and Eastern Region of the Kingdom of Saudi Arabia. VISION All Filipinos in Riyadh, Central Region and Eastern Region shall have their welfare protected and interests promoted through a dedicated team of case officers serving round-the-clock discharging their duties with utmost professionalism, integrity, competence and honesty.

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Philippine Embassy in Riyadh

Schedule of Services
Issuance of the No Objection Certificate for the shipment of remains of deceased Filipino nationals Who may avail of the service 1. Employer of the deceased Filipino 2. Next-of-kin of the deceased Filipino Availability of service Saturdays through Wednesdays 0800H to 1700H Requirements 1. Original Philippine Passport of the deceased 2. Death notification from the hospital (with English translation) 3. Police Report (with English translation) 4. List of the deceased personal belongings. Attestation by a disinterested Filipino national required. 5. Death Certificate for non-Saudis (with English translation) 6. Letter of Acceptance of Human Remains from the family of the deceased 7. Affidavit from the family of the deceased not to conduct autopsy on the remains 8. Payment of Saudi Riyals 100 Procedure See attached schedule. Applicable fees Saudi Riyals 100 Total time required for transaction 82 minutes
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Claims for End-of-service benefits and insurance of deceased Filipino Who may avail of the service 1. Next-of-kin of the deceased Filipino Availability of service Saturdays through Wednesdays 0800H to 1700H

Philippine Embassy in Riyadh

Requirements 1. Copy of Philippine Passport of the deceased 2. Death Certificate for non-Saudis (with English translation) 3. Original Philippine Passport of the client 4. Marriage Contract authenticated by DFA (if client is spouse) 5. Birth Certificate of client authenticated by DFA (if client is child) 6. Copy of employment contract of the deceased 7. Copy of Insurance Policy or GOSI membership card 8. Other supporting documents (ie Special Power of Attorney, Affidavit of Heirship, Affidavit of Guardianship, etc. authenticated by DFA) Procedure See attached schedule. Applicable fees None Total time required for transaction 57 minutes

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Private Rights Claims Who may avail of the service Next-of-kin of the deceased Filipino Availability of service Saturdays through Wednesdays 0800H to 1700H

Philippine Embassy in Riyadh

Requirements 1. Copy of Philippine Passport of the deceased 2. Death Certificate for non-Saudis (with English translation) 3. Original Philippine Passport of the client 4. Marriage Contract authenticated by DFA (if client is spouse) 5. Birth Certificate of client authenticated by DFA (if client is child) 6. Medical Report of the deceased (with English translation) 7. Police Report of the deceased (with English translation) 8. Special Power of Attorney authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of Foreign Affairs, and Saudi Ministry of Justice 9. Affidavit of Heirship authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of Foreign Affairs, and Saudi Ministry of Justice 10. Affidavit of Guardianship authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of Foreign Affairs, and Saudi Ministry of Justice Procedure See attached schedule. Applicable fees None Total time required for transaction
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57 minutes Whereabouts Who may avail of the service 1. Next-of-kin of the deceased Filipino Availability of service Saturdays through Wednesdays 0800H to 1700H Requirements 1. Marriage Contract authenticated by DFA (if client is spouse) 2. Birth Certificate of client authenticated by DFA (if client is child) 3. Original Philippine Passport of the client 4. Copy of employment contract of subject 5. Copy of POEA deployment records 6. Other supporting documents Procedure See attached schedule. Applicable fees None Total time required for transaction 57 minutes

Philippine Embassy in Riyadh

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Financial support Who may avail of the service 1. Next-of-kin of the Filipino Availability of service Saturdays through Wednesdays 0800H to 1700H Requirements 1. Marriage Contract authenticated by DFA (if client is spouse) 2. Birth Certificate of client authenticated by DFA (if client is child) 3. Original Philippine Passport of the client 4. Copy of employment contract of subject 5. Copy of POEA deployment records 6. Other supporting documents Procedure See attached schedule. Applicable fees None Total time required for transaction 57 minutes

Philippine Embassy in Riyadh

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Jail Visitation/Assistance to Detained Nationals Who may avail of the service 1. Distressed Filipino nationals 2. Next-of-kin of distressed Filipino nationals 3. Other Government Agencies 4. Media 5. Non-government organizations Availability of Service Saturdays to Wednesdays 0800H to 1700H Requirements If available: 1. Original Philippine passport of the distressed Filipino or its copy 2. Original Saudi residence certificate (iqama) of the distressed Filipino or its copy 3. Employment contract of the distressed Filipino 4. OWWA membership card 5. Original Philippine passport of the next-of-kin or requesting party 6. Original Saudi residence certificate (iqama) of the next-of-kin or requesting party 7. Marriage contract authenticated by DFA (if requesting party is spouse) 8. Birth certificate authenticated by DFA (if requesting party is child/parent) Procedure See attached schedule. Applicable fees None. Total time required for transaction

Philippine Embassy in Riyadh

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67 mins

Philippine Embassy in Riyadh

Assistance Programs
1. Legal-consular advice and assistance The Assistance to Nationals Section extends legal-consular advice and assistance to clients who wish to consult about issues and concerns they encounter while living and working in the Kingdom. ANS case officers provide legal-consular advice requested and extend assistance if necessary. All cases outside the competence of ANS are referred to concerned offices of the Embassy. The service is extended free of charge. 2. Jail visitation The Assistance to Nationals Section extends legal-consular advice and assistance to Filipinos who are detained on charges of violating local laws. The consular visits are conducted monthly by ANS case officers for major jail facilities in the Kingdom. Consular visits to detained Filipinos in police stations throughout Riyadh may be conducted upon approval of concerned police authorities. ANS case officers provide legal-consular advice and status updates on the respective cases of those detained and extend assistance in making representations with concerned Saudi authorities. The service is extended free of charge.
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Philippine Embassy in Riyadh

3. Consular representation The Assistance to Nationals Section extends consular representation during court proceedings or police investigations involving Filipino nationals. The service includes legal-consular advice and interpretation and translation assistance. The service is extended free of charge. 4. Quick Response Services The Assistance to Nationals Section, in collaboration with the Philippine Overseas Labor Office in Riyadh (POLORiyadh), extends quick response services through the Quick Response Team (QRT). The QRT responds to calls from clients requiring urgent consular representation with concerned Saudi authorities including police arrests, maltreatment and physical abuse complaints, and urgent medical attention for distressed Filipinos in Riyadh. The services are extended in accordance with applicable rules and regulations of concerned Saudi authorities.

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Philippine Embassy in Riyadh

Consular Section
Consular Section Contact Details Embassy website: www.philembassy-riyadh.org E-mail Address: consular@philembassy-riyadh.org Telephone No.: 01-4823816 Office Working Schedules: Saturday Wednesday, from 8:00 to 5:00pm Thursday, from 8:00 to 12:00pm (Passport applications and releasing only) MISSION The Consular Section of the Philippine Embassy in Riyadh shall be the arm of the Philippine Government in the delivery of consular services to Filipino nationals and other clients in Riyadh, the Central Region and Eastern Region of the Kingdom of Saudi Arabia. VISION All Filipinos and other clients in Riyadh, Central Region and Eastern Region shall enjoy prompt, efficient and courteous consular services through a highly responsive system manned by competent, dedicated and highly motivated personnel discharging their duties with utmost professionalism, integrity and honesty.

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Philippine Embassy in Riyadh

Schedule of Services
PASSPORT SERVICES Who may avail of the services: All Filipino Citizens Requirements: FOR FIRST TIME PASSPORT APPLICANT/NEW BORN Personal Appearance Duly accomplished passport application form Copy of Report of Birth Photocopy of parents passport Procedures: Apply for ROB at Window 4 Fill up e-passport application form Proceed to Encoding/Enrolment Area for data capturing Proceed to Window 6 for Payment Payment SR240.00 E-passport SR100.00 Report of Birth

PASSPORT RENEWAL APPLICANT Confirmed passport renewal appointment (refer to Embassys website) Duly accomplished passport application form Personal appearance
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Original passport Photocopy of the data page of passport For married women who wants to use the surname of spouse: Marriage Contract (MC) in Security Paper (SECPA) issued by NSO authenticated by DFA

Philippine Embassy in Riyadh

Procedures: Fill up e-passport application form On the date and time of appointment, proceed to Encoding/Enrolment Area for data capturing Proceed to Window 6 for payment Payment: SR240.00 REPLACEMENT OF LOST PASSPORT Passport application form Saudi immigration report of lost passport or police report, with English Translation Copy of lost passport (if available) and identification documents Affidavit of lost passport Procedures: Submit the filled up e-passport application form at Window 4 together with Saudi Immigration Report or police report of lost passport and affidavit of lost passport Proceed to Window 6 to pay for notarial Comeback after 15 workings days (Window 4) to get the application form and proceed to Encoding/Enrolment Area for data capturing Payment: SR100.00 affidavit of lost SR360.00 if lost of Green/MRP passport SR600.00 if lost E-passport
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Philippine Embassy in Riyadh

Releasing: 25 30 days from the time of application, applicant must verify first from the website the availability of passport. Saturday to Wednesday, from 1PM to 4PM Thursday, from 8Am to 12PM If the applicant cannot come personally to pick up the new passport, he/she may authorize other person to pick up the passport Bring the old passport and the receipt AUTHENTICATION/NOTARIALS/CERTIFICATION and ATTESTATION OF DOCUMENTS Requirements: Original document Photocopy of the document Copy of passport or iqama Procedures: Submit the documents needed at Window 3 for processing Proceed to Window 6 for payment Payment: SR100.00 for every document maximum of 3 copies. Releasing Time: For SPA and POLO/Contracts releasing will be on the following working day between 2pm - 4pm. For other documents submitted before 12pm releasing is from 2pm to 4pm For documents submitted after 12pm, releasing will be on the following working day

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REPORT OF BIRTH

Philippine Embassy in Riyadh

Requirements: Duly accomplished Report of Birth form Birth certificate/birth notification from the hospital with English translation by duly accredited translation offices Passport copy of parents Marriage contract of parents authenticated by DFA or by the Saudi Ministry of Foreign Affairs, if solemnized in Saudi (with English translation) Duly accomplished affidavit of paternity form executed by father (if parents are not married) Affidavit of Delayed Registration of Birth, if not reported 1 year after the birth. Procedures: Prepare 5 copies of the accomplished Report of Birth form and 3 sets of the required documents and submit to Window 3 or 4 Proceed to Window 6 for payment Payment: SR100.00 Report of Birth SR100.00 Affidavit to Use the Surname of Father SR100.00 Affidavit of Delayed Registration of Birth Releasing: Releasing of signed ROB will be on the following working day or can be picked up on the day of the release of new epassport REPORT OF MARRIAGE Requirements: Duly accomplished Report of Marriage Form
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Philippine Embassy in Riyadh

Marriage contract authenticated by the Ministry of Foreign Affairs, with English translation and authenticated by Philippine Embassy Passport copy of both parties Procedures: Submit the documents at Window 4 for processing Proceed to Window 6 for payment Payment: SR100.00 Report of Marriage SR100.00 Authentication of marriage contract

APPLICATION FOR MARRIAGE/MARRIAGE SOLEMNIZATION Requirements: Application for Marriage form (available at window 3 or 4) Joint affidavit of contracting parties for marriage (available at window 3 or 4) Application for marriage license (available at window 3 or 4) NSO birth certificate of each party authenticated by DFA Manila NSO certificate of no record of marriage (CENOMAR) of each party authenticated by DFA Manila 2 pieces 2 X 2 recent pictures/applicant Copy of passports of applicants Notarized parental consent authenticated by DFA Manila for parties aged 18 21 years old Notarized parental advice authenticated by DFA Manila for parties aged 22 25 years old NSO death and marriage certificate authenticated by DFA Manila for widowed party Annotated marriage contract issued by NSO and copy of Certificate of Finality of Court Decision authenticated by DFA Manila for annulled marriages.

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Philippine Embassy in Riyadh

Procedures: Submit the required documents at Window 4 for processing Pay the required fees at Window 6. After ten (10) days of the prescribed public posting of your marriage, arrange the schedule of your wedding by calling the Consular Section or through email at consular@philembassy-riyadh.org Payment: SR100.00 Joint affidavit SR100.00 Application for Marriage License SR240.00 Marriage Solemnization SR100.00 Attestation of Marriage Contract

RA 9048 Correction of Error in the Report of Birth, Change of first Name and Report of Marriage Requirements for Correction of Typographic Error in the Report of Birth and Marriage Petition for correction form (form available in the Embassy) Report of Birth or Report of Marriage issued by NSO Documents to Support the correction Requirements for Change of First Name in the Report of Birth Petition for Change of First Name (form available in the Embassy) Report of Birth issued by NSO Publication in local newspaper Affidavit of publication executed by the publisher Payments: SR200.00 for correction of error SR600.00 for change of first name in the report of birth

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Philippine Embassy in Riyadh

RA 9225 - Retention/Re-acquisition of Philippine Citizenship Requirements: Petition under oath (4 copies) 3 recent passport size photos (4 sets) with royal blue background a. Front view b. Right side view c. Left side view NSO authenticated copy of birth certificate or Report of Birth(if abroad) a. One (1) original and b. Four (4) photocopies If applicant is with unmarried children below the age of 18 years, the names of the children must be indicated in the Petition and copy of their Authenticated Birth Certificates or Reports of Births should be submitted together with the Petition Valid foreign passport (original and 4 photocopies) Naturalization documents (original and 4 photocopies) NSO authenticated copy of the Marriage Contract (original and 4 photocopies) Oath of Allegiance (personal appearance) Payment: SR200.00 NBI CLEARANCE Requirements: NBI fingerprint card (available at the Consular Section) 1 pc passport sized pictures with plain background Procedures:
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Get an NBI fingerprinting card and fill up the required data Submit the accomplished NBI card to Window 3 for processing and issuance of consular slip Wait for finger printing with a Consular Staff Payment: SR100.00

Philippine Embassy in Riyadh

POLICE CLERANCE Requirements for presently residing in KSA: Copy of Iqama or passport Procedures: Apply for Letter of Endorsement (LOE) at Window 4 Pay the required fee at Window 6 and wait for the release of LOE Bring the LOE to the Saudi Ministry of Foreign Affairs for stamping before presenting to Saudi Police authority For Former Resident of KSA: Finger Print Card through the State Police or NBI/PNP where the applicant is residing Copies of passport used with Saudi Visas Copy of iqama Payment: SR100.00 Notarial fee SR30.00 Ministry of Foreign Affairs authentication stamp

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VISAS FOR FOREIGN NATIONALS

Philippine Embassy in Riyadh

Requirements: Passport valid for at least six (6) months Two (2) photocopies of passport Duly accomplished VISA application form (FA Form No. 2) and one (1) photocopy of said form Two (2) colored photo, 2 x 2 inches with plain white background Request letter from sponsor/employer stating the details (i.e. rank/position, salary and purpose of travel) translated in English Photocopy of Saudi exit and re-entry visa. Photocopy of iqama Airline computer printout of the applicants flight details also indicating destination after the visa to the Philippines Hotel booking or notarized affidavit of the sponsor in the Philippines For applicants who are married to a Filipino, submit a copy of the marriage contract Personal appearance upon request of the Consular officer Additional requirements for minor applicants: Marriage contract of parents Letter of consent from father if not joining them Photocopy of parents passport Additional requirements for foreign students: Original notice of acceptance (NOA) from the school in the Philippines Consent and support of the father, and Bank statement of the father Procedures: Submit the documents to Window 5 for processing and issuance of consular slip Proceed to Window 6 to pay the required fees Comeback on the day of releasing indicated on your receipt Visa processing is only from 8 am to 12 noon ( Saturdays to Wednesdays)
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Releasing of visa is 4 pm daily Payment: SR100.00 Notarial fee SR120.00 / SR160.00 Single entry (3 months validity) SR240.00 / SR360.00 Multiple entry (6 months validity) SR360.00 / SR480.00 Multiple entry (1 year validity) Notice:

Philippine Embassy in Riyadh

Nationals from the following countries have to wait for five (5) working days or one week before the release of their visa: Algeria Iraq Libya Iran Lebanon Palestine Uzbekistan Bangladesh Tajikistan Sudan Egypt Yemen Pakistan Turkmenistan Jordan Azerbaijan Syria Kyrgyztan

Applicants who are holders of TRAVEL DOCUMENTS have to wait approval (CLEARANCE) from Manila before the issuance of their visas. PHOTOCOPYING SERVICES (Window 3) SR0.50 per page

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Philippine Embassy in Riyadh

Assistance Program
Consular Outreach Services (Embassy on Wheels) The Consular Section of the Philippine Embassy in Riyadh conducts consular outreach services (referred to as Embassy on Wheels or EOW) to serve Filipino nationals who are based outside of Riyadh. The EOW consular outreach services are conducted once a year in the areas of Sakaka, Hail, Buraidah in KSA and in Sanaa, Yemen. In the Eastern Region, it is conducted twice every other month.

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Philippine Embassy in Riyadh

Philippine Overseas Labor Office in Riyadh

POLO-Riyadh Contact Details Embassy website: www.philembassy-riyadh.org E-mail Address: polo_riyadh@philembassy-riyadh.org Telephone No.: POLO-Riyadh Hotline: +966 545917834 Office Working Schedules: Saturday Wednesday, from 8:00 to 5:00pm

VISION
The Philippine Overseas Labor Office will provide timely and efficient services to overseas Filipino workers and employers hiring Filipinos for contractual work in Riyadh, Kingdom of Saudi Arabia.

MANDATE
The Philippine Overseas Labor Office has a two-fold mandate:

Employment Promotion Workers Protection

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Philippine Embassy in Riyadh

Schedule of Services
EMPLOYMENT PROMOTION Document Verification An important service provided by the Philippine Overseas Labor Office(POLO) is the verification of employment documents submitted by prospective Saudi employers hiring Filipino workers. Under guidelines of the Philippine Overseas Employment Administration (POEA), employment-related documents have to be verified by the Labor Attach or his duly authorized representative before the same documents are submitted to POEA for registration/processing. The verification of documents is required to ensure that Filipino workers are covered with work contracts that comply with terms and standards of the POEA. For this purpose, the processing of documents of employers with complaints filed by workers is suspended until the complaints are resolved.

WORKERS PROTECTION Mediation/Conciliation POLO-OWWA Riyadh provides mediation/conciliation services in settling the problems of workers with employers amicably. This is done before the complaint is filed with the Saudi Labor Office. This initial step consists of (a) counseling the worker on options available to him/her, (b) calling the employer to discuss the workers complaint, (c) writing the employer to respond to the workers complaint and (d) when needed, visiting the employer to discuss the workers complaint and to find a solution that is acceptable to both the parties. In the case of HSWs who are not covered by the Saudi Labor Law, their complaints are filed with the Office of the Governor for appropriate action.

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Philippine Embassy in Riyadh

Shelter Provision The POLO manages the daily operation of the Filipino Workers Resource Center (FWRC) under the supervision of the Chief of Mission. The POLO adheres to admission policies to regulate the admission and stay of runaway HSWs at the shelter. Admission policies

The shelter admits female Household Service Workers (HSWs) who appear in person at the Philippine Embassy/POLOOWWA within a reasonable period of time after they run away from their employers. Upon admission, the HSW is oriented on BK House Rules and is informed of amicable settlement and repatriation procedures through the services of the Philippine Embassy/POLO-OWWA and the Saudi Social Welfare Administration (SSWA). The shelter does not admit HSWs who have long stayed with other employers or with fellow Filipinos after running away from their sponsors (irregular workers), but shall help them get endorsed to SSWA for clearance and exit visa procedures. In specific cases, irregular workers may be admitted with the written endorsement of the Embassy. Such cases include trafficked victims. Those admitted are not allowed to work for other employers. Those who were previously admitted but subsequently ran away from the shelter are not re-admitted.

Part of the assistance provided the wards at the FWRC is their endorsement to the Social Welfare Administration (SSWA) of the Saudi government within a reasonable period of time after mediation efforts by POLO case officers fail.

Repatriation Assistance Repatriation services include negotiations with the employer, police and/or immigration authorities; plane ticket sourcing; booking and re-booking facilitation and airport assistance in Riyadh and in Manila.
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Philippine Embassy in Riyadh

Under normal circumstances, it is the joint responsibility of the employer, the Philippine recruitment agency and the Saudi manpower agency (if there is any) to repatriate the OFW pursuant to provisions of Republic Act No. 8042, as amended by Republic Act 10022. In case the employer and/or the agency is unable to repatriate the worker, the Philippine government through the OWWA--in case of regular/documented worker--or the Department of Foreign Affairs (DFA)--in case of irregular/undocumented worker--shall repatriate the distressed worker upon request of POLO or the Philippine Embassy. The POLO does not maintain a stand-by fund for the repatriation of workers. Prior approval by either OWWA or DFA is required for this purpose on a case-to-case basis.

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Philippine Embassy in Riyadh

Philippine Overseas Labor Office in Al Khobar

POLO-Al Khobar Contact Details Embassy website: www.philembassy-riyadh.org E-mail Address: polo_eastern@philembassy-riyadh.org Telephone No.: +966 (3) 8995714 POLO-Al Khobar Hotline: +966 545917834 Office Working Schedules: Saturday Wednesday, from 8:00 to 5:00pm Vision Every Filipino worker attains full, decent and productive employment.

Mission To promote gainful employment opportunities, develop human resources, protect workers and promote their welfare, and maintain industrial peace.

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Philippine Embassy in Riyadh

Schedule of Services
Overseas Employment Contracts Verification 1. Checklist of Requirements Demand Letter/Job Order/Manpower Request Special Power-of-Attorney Standard Employment Contract Copy of block Visa with English translation Copy of valid Commercial Registration with English translation For Drivers, Individual Employment Contracts and Comprehensive Insurance Policy Copy of I.D. or passport of the Employer or the signatory Location sketch of the company Current number and list of Filipino workers in the company/establishment two sets of duplicate copies of all the above-mentioned documents

2. Verification Fees Demand Letter/Job Order/Manpower Request Special Power-of-Attorney Standard Employment Contract Individual Employment Contract Commercial Registration SR 40 SR 40 SR 120 SR 40 SR 40

All payments shall be made at the Labor Section of Philippine Embassy Riyadh. 3. Where to submit the documents for verification Documents for verification shall be submitted to the Philippine Overseas Labor Office.
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4. Total Process Cycle Time

Philippine Embassy in Riyadh

Verification of the documents will take only a hour, upon receipt of the complete documents. For new establishment/company, verification will take three (3) working days inclusive of the actual establishment/company visit/inspection by the verification officer.

5. Basic Steps (see attached schedule) Overseas Exit Clearance Issuance 1. Requirements For Skilled Workers: Photocopy of passport

For Returning Household Service Worker Photocopy of passport Photocopy of exit/re-entry visa Photocopy of iqama Photocopy of employers national I.D.

2. Fees SR 9.00

3. Where to apply for an OEC Application for an OEC shall be filed at the POLO.

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4. Total Process Cycle Time Issuance of OEC takes three (4) minutes only.

Philippine Embassy in Riyadh

5. Basic Steps (see attached schedule)

Voluntary Membership Program (VMP) 1. Requirements Photocopy of passport

2. Fees SR 97.00

3. Where to apply for a VMP Application for VMP shall be filed at the POLO.

4. Total Process Cycle Time Issuance of OEC takes three (3) minutes only.

5. Basic Steps (see attached schedule)

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Philippine Embassy in Riyadh

Office of the Social Service Attache

SSA Contact Details Embassy website: www.philembassy-riyadh.org E-mail Address: dswd_ksa@philembassy-riyadh.org Telephone No.:+966 540878759 Office Working Schedules: Saturday Wednesday, from 8:00 to 5:00pm Mission To develop, implement and coordinate social protection and poverty reduction solutions for and with the poor, vulnerable, and disadvantaged in the Kingdom of Saudi Arabia Vision We envision a society where the poor, vulnerable and disadvantaged are empowered for an improved quality of life. Towards this end, DSWD will be the worlds standard for the delivery of coordinated social services and social protection for poverty reduction by 2030.

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Philippine Embassy in Riyadh

Schedule of Services
The International Social Services for Filipino Nationals Project Migrant Filipinos and other overseas Filipino nationals who are in crisis situation and in need of special protection (such as but not limited to victims of trafficking, deportees, and repatriates who were abused and exploited) are encouraged to seek assistance in the Philippine Embassies in their countries of destination. In response to the rising incidence of distressed Overseas Filipino Workers abroad, the Department of Social Welfare and Development has institutionalized a system of providing social welfare services to Filipinos abroad to promote their best interest and general welfare pursuant to Republic Act 8042 or the "Migrant Workers and Overseas Filipinos Act of 1995" and the mandate of the Department to protect disadvantaged individuals and groups. In coordination with the Department of Foreign Affairs and pursuant to E.O. 287, "Directing the Deployment/Posting of Social Welfare Attaches in Selected Diplomatic Posts" for the protection of Overseas Filipino Workers (OFWs) and their families, which was signed on February 24, 2004. The deployment of social workers abroad hopes to achieve the following objectives: General: Institutionalize a system of providing social welfare services to Filipinos in a foreign country to promote their best interest and general welfare pursuant to RA 8042 and the mandate of the DSWD to provide protection to vulnerable and disadvantaged individuals and groups. Specific: 1. Implement comprehensive and appropriate social welfare services to overseas Filipinos and their families. 2. Establish a network among welfare agencies and service providers of overseas Filipino workers. 3. Strengthen partnership and coordinative work with government agencies i.e. Department of Foreign Affairs (DFA) and Department of Labor and Employment (DOLE), Overseas Workers Welfare Administration (OWWA) in addressing the issues of migrant workers
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Philippine Embassy in Riyadh

4. Provide technical assistance along social welfare to Non-Government Organizations (NGOs) and other Government Organizations (GOs) concerned with the welfare of OFWs. 5. Provide case work/group work services and other social work interventions for the restoration of the OFWs' impaired social functioning. Core Social Welfare Services of ISWSFN: Based on the assessment of the concerned social worker, the following can be accessed by the migrant workers in Malaysia and Middle East Countries: a. Counseling Services - are provided to individuals, groups or families in crisis to enable them to cope with homesickness and other related problems. Intensive therapeutic counseling to victims of abuse/ maltreatment, particularly of women and children, shall likewise be provided, as necessary and in coordination with specialists. b. Critical Incident Stress Debriefing - is the conduct of individual or group sessions to those who have experienced traumatic events to relieve their stress. c. Assistance to Individuals in Crisis Situation - is the provision of limited financial and material assistance to meet a crisis situation. d. Referral - refers to facilitating access to services of other concerned GOs and NGOs to meet the needs of OFWs, either in the host country or in the Philippines. e. Repatriation Assistance - refers to assistance provided to OFWs or other Filipino nationals to facilitate their safe return to the Philippines.

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Procedure of implementation 1. Initial contact and intake interview with OFW 30 minutes o OFW fills up DSWD Intake form o Specify assistance requested o Inventory internal & external resources of OFW for resource mobilization 2. Assessment of Eligibility 5 minutes SSATT determines whether OFW is eligible for the services 3. Provision of assistance as follows:

Philippine Embassy in Riyadh

o Assistance to Individual in Crisis Situation (AICS) Preparation and documentation for the provision of financial/material assistance 10-15 minutes o Family Counseling (Parent-Child conflict) 1 to 2 gours for 3 saessions or more o Marital Counseling (Husband-Wife conflict) 1 to 2 hrs per session for 5 sessions or more o Trauma Counseling 2-3 hours per session for 3-4 sessions o Critical Incidence & Stress Debriefing 2 to 3 hours for one session o Repatriation Assistance Counseling service focused on preparation for OFWs eventual reintegration to community- 20 mins. Booking of flights and provision of airfare tickets to OFW 15 minutes Preparation of referral letter to DSWD, MSWDO, LGU and other concerned agencies for cases Needing further case management 15 minutes 4. Evaluation 5. Termination/closure of the case

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Philippine Embassy in Riyadh

Social Security System

SSS Contact Details Embassy website: www.philembassy-riyadh.org E-mail Address: sss@philembassy-riyadh.org Telephone No.: +966 500972728 Office Working Schedules: Saturday Wednesday, from 8:00 to 4:00pm MISSION To provide meaningful protection to the members and their families against contingencies resulting in the loss of income and financial burden and to contribute to the socio-economic development of the country through a viable social insurance VISION The SSS Representative in Riyadh aims to develop and promote a viable, universal and equitable social security protection scheme through world-class service. CORPORATE VALUES The SSS aims to institutionalize a corporate culture that instills the core values of trust, empowerment and teamwork.

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Philippine Embassy in Riyadh

Schedule of Services
Registration (Regular Fund) Who may avail of the service 1. Filipino nationals Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements For New members, any of the following: 1. Copy of passport 2. Birth or baptismal certificate 3. Phil. Driving license 4. PRC card. Note: Applicant must be below 60 years of age. If with previously issued SSS number but already forgotten, your SSS number can be verified through your complete name, birth date and previous employers in the Philippines Procedure 1. Fill up SSS Form OW-1 using black ink pen. 2. Supply the needed information including the monthly income that will be the basis of your monthly contribution. You can request verification of your previously issued SSS number through email at sss_riyadh@digi.net.sa or at sss@philembassy-riyadh.org
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Philippine Embassy in Riyadh

Applicable fees None Total time required for transaction 10 minutes Registration (Flexi Fund) Who may avail of the service 1. Filipino nationals Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Copy of valid passport Procedure 1. Fill up SSS Form OW-1. 2. Supply the needed information using black ink pen and tick on the box flexi fund and new or renewal Applicable fees None Total time required for transaction 10 minutes

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Data Amendment:To correct entry in name or date of birth/gender Who may avail of the service 1. SSS members Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Copy of registered birth certificate or baptismal certificate 2. Joint affidavit of two disinterested persons attesting your correct name or date of birth 3. Copy of valid passport Procedure 1. Fill up SSS Form E-4 using black ink pen Applicable fees None Total time required for transaction 5 minutes

Philippine Embassy in Riyadh

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Data Amendment: To change civil status to married Who may avail of the service 1. SSS members Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Copy of registered marriage contract Procedure 1. Fill up SSS Form E-4 using black ink pen Applicable fees None Total time required for transaction 10 minutes

Philippine Embassy in Riyadh

Data Amendment: To add/change beneficiary/ies Who may avail of the service 1. SSS members Availability of service Saturdays through Wednesdays 0800H to 1600H
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Philippine Embassy in Riyadh

Requirements 1. Copy of birth certificate of the beneficiary. 2. Other requirements maybe needed to support proof of relationship Procedure 1. Fill up SSS Form E-4 using black ink pen Applicable fees None Total time required for transaction 10 minutes

To apply for Data Capture for Unified Multi-purpose ID Who may avail of the service 1. SSS members Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Applicant must have at least one monthly contribution posted at SSS database 2. Copy of passport or at least two valid IDs with picture

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Procedure 1. Fill up SSS Form E-6 using black ink pen Note:

Philippine Embassy in Riyadh

Production of ID will take 3-4 months from date of data capture. Processing will be shortened to at least 1 month by 2013 Applicable fees None Total time required for transaction 15 minutes

Contribution Payment - Over-the-counter(banks) Who may avail of the service 1. SSS members Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Issued SSS number or duly approved OW-1

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Procedure For payments through banks

Philippine Embassy in Riyadh

1. Fill up SSS Form RS-5 2. Supply the needed information(SSS No., Name, applicable period and amount of monthly contribution 3. Proceed to the banks teller/customer service Note: SSS contribution payments are accepted at the following remittance centers in Saudi Arabia: 6. Tahweel Al Rajhi 7. Telemoney Center 8. Enjaz Applicable fees Saudi Riyals 18 per transaction Total time required for transaction 10 minutes Note: Time needed in posting your payments: 3 months from date of payment.

Contribution Payment - Over-the-counter (e-payment outlets) Who may avail of the service 1. SSS members Availability of service Saturdays through Wednesdays 0800H to 1600H
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Philippine Embassy in Riyadh

Requirements 1. Issued SSS number or duly approved OW-1 Procedure For payments coursed through e-payment outlet like Ventaja International, RS-5 is no longer required. E-receipt is issued as proof of payment and serves as official receipt In Batha, Riyadh at: 1. Skyfreight Forwarders, 2. Apex Forwarders 3. Al Rajhi Movers Applicable fees Saudi Riyals 12 per transaction Total time required for transaction 10 minutes Note: Posting time is 7 working days from date of payment

Benefit claim application:Sickness benefit claim Who may avail of the service 1. SSS members

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Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements

Philippine Embassy in Riyadh

1. Copy of medical report 2. Copy of operative report 3. Laboratory results(if any) 4. Valid IDs like passport or SSS ID The member must have contributed at least 3 months within the twelve month period prior to the semester of sickness Procedure 1. Fill up sickness benefit application form for Voluntary members Applicable fees None Total time required for transaction 5 minutes Notes: Processing time is 45 days from date of filing. Mode of release is through cheque in PHP

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Benefit claim application:Maternity Benefit claim Who may avail of the service 1. SSS members Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Copy of report of birth issued by the Philippine Embassy 2. Medical report or discharge summary if CS type of delivery 3. Valid IDs like passport or SSS ID

Philippine Embassy in Riyadh

The female member must have at least 3 monthly contributions within the twelve month period prior to the semester of child birth Procedure 1. Fill up Maternity Benefit application form Applicable fees None Total time required for transaction 5 minutes Notes: Processing time is 45 days from date of filing. Mode of release is through cheque in PHP

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Benefit claim application:Disability Benefit Who may avail of the service 1. SSS members Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Copy of medical report 2. Discharge summary 3. Laboratory results, x-ray results if with fracture 4. Operative report

Philippine Embassy in Riyadh

The member must have at least 36 monthly contributions prior to the semester of illness to qualify for pension, otherwise, lump sum benefit will be given Procedure 1. Fill up Disability benefit claim application Applicable fees None Total time required for transaction 5 minutes Notes: Processing time is 60 days from date of filing. Mode of release is through cheque in PHP

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Benefit claim application:Death claim Who may avail of the service 1. Spouse of deceased SSS member Availability of service Saturdays through Wednesdays 0800H to 1600H

Philippine Embassy in Riyadh

Requirements Claimants spouse to submit: 1. Copy of marriage contract, 2. Death certificate of member 3. 2 pcs. of 1x1 photo 4. Copy of two valid IDs 5. Savings account if member has contributed more than 36 months prior to the month of death The deceased member must have at least 1 month contribution prior to the month of death. Procedure 1. Fill up death claim application using black ink pen and supply all the needed information on the form Applicable fees None Total time required for transaction 5 minutes Notes: Processing will take45 days from date of filing. Submission of claim maybe done in the Philippines at the nearest SSS office.

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Philippine Embassy in Riyadh

If place of death is in Riyadh, claimant may secure the assistance of the SSS representative for the death confirmation Benefit claim application:Funeral claim Who may avail of the service 1. Spouse of deceased SSS member Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements Claimants spouse to submit: 1. Copy of marriage contract 2. Death certificate of member 3. 1x1 photo 4. Copy of two valid IDs 5. Funeral expenses receipts The deceased member must have at least 1 month contribution prior to the month of death. Procedure 1. Fill up funeral claim application using black in pen and supply all needed information on the form and submit it to the SSS Representative Applicable fees None Total time required for transaction
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5 minutes Notes:

Philippine Embassy in Riyadh

Processing will take 45 days from date of filing. Submission of claim maybe done in the Philippines at the nearest SSS office. If place of death is in Riyadh, claimant may secure the assistance of the SSS representative for the death confirmation

Benefit claim application: Retirement claim Who may avail of the service 1. SSS member Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Copy of SSS ID or passport 2. Copy of marriage contract if with minor child/ren 3. Birth Certificate of minor or dependent child/ren 4. Information on savings account with a Philippine bank The applicant must be 60 years old and above and have contributed at least 120 monthly contributions prior to the semester of filing the claim. Procedure 1. Fill up application using black ink pen and supply all needed information on the form and submit it together with the requirements to the SSS Representative Applicable fees None
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Philippine Embassy in Riyadh

Total time required for transaction 5 minutes Notes: Approval will take 60 days from date of filing and release of pension will be through banks

Loan application:Salary loan Who may avail of the service 1. SSS member Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Copy of SSS ID or passport The applicant must have at least 36 monthly contributions and at least 6 months continuous contributions prior to the month of filing. Procedure 1. Fill up Salary loan application using black ink pen and submit it together with a copy of SSS ID or passport Applicable fees None Total time required for transaction 5 minutes
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Philippine Embassy in Riyadh

Notes:

Approval will take 7 working days Mode of release will be in check in PHP and can be deposited at Metro Bank at Tahweel Al Rajhi in Batha

Loan application: Housing loan Who may avail of the service 1. SSS member Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Certification of Salary from employer 2. Certificate of membership from the SSS representative Applicant must have at least 24 months contributions and must be remitting contributions on the currect year or applicant must have at least 12 straight monthly contributions Procedure 1. Submission of application for housing loan should be made at the SSS office near your residence in the Philippines. Applicable fees None Total time required for transaction 5 minutes

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Notes: Approval of application will depend on the completeness of the required documents. For complete list of requirements, please visit www.sss.gov.ph and click on loans.

Philippine Embassy in Riyadh

Previous loans verification Who may avail of the service 1. SSS member Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Issued SSS number, or 2. Complete name and date of birth Procedure 1. Send an email to sss_riyadh@digi.net.sa or at sss@philembassy-riyadh.org Applicable fees None Total time required for transaction 1 day Notes: Client may avail of the service at SSS office at the Philippine Embassy or at home through email. Reply to email request will take one day from receipt of request.

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Philippine Embassy in Riyadh

Other services: Annual confirmation of pensioners Who may avail of the service 1. Next-of-kin SSS member of pensioner Availability of service Saturdays through Wednesdays 0800H to 1600H Requirements 1. Issued SSS number 2. Copy of ID of SSS pensioner Procedure 1. Fill up Annual confirmation of pensioners using black ink pen and supply the needed information on the form and submit it to the SSS representative. Applicable fees None Total time required for transaction 5 minutes

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Philippine Embassy in Riyadh

Pag-IBIG Fund (Home Development Mutual Fund)

Pag-IBIG Contact Details Embassy website: www.philembassy-riyadh.org E-mail Address: pagibig@philembassy-riyadh.org Telephone No.: +966 546104548 Office Working Schedules: Saturday Wednesday, from 8:00 to 12:00nn, 1:00pm to 4:00pm VISION To be the premier and globally competitive provident financial institution. MISSION To uplift the quality of life of members through savings. GOALS To motivate the employed and other earning groups to save, with contributory support of the employers, through an integrated nationwide provident savings system. To provide affordable housing finance to the Funds members to enable them to meet their housing needs.

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Philippine Embassy in Riyadh

Schedule of Services
Membership registration Who may avail of the service 1. Filipino nationals Availability of service Saturdays through Wednesdays 0800H to 1200H, 1300H to 1600H Requirements 1. Duly-accomplished Membership Registration Form (MRF FPF095) 2. Photocopy of Philippine Passport or Saudi Residence Permit (iqama) Procedure Step 1: Go to the Pag-IBIG Service Desk at the Philippine Embassy or POLO Riyadh, KSA Inquire on how to register

Note: If verified as registered and membership record is updated, end of transaction. If not, proceed to Step 2. Step 2: Secure Membership Registration Form (MRF (FPF095) Accomplish and submit duly accomplished MRF

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Note: You may also register through on-line at www.pagibigfund.gov.ph Applicable fees None Total time required for transaction 10 minutes Remittance of Savings and loan payment Who may avail of the service 1. Pag-IBIG Fund members Availability of service Saturdays through Wednesdays 0800H to 1200H, 1300H to 1600H Requirements 1. Registration Tracking No. (RTN) or Pag-IBIG Members ID (MID) No. For Savings 2. Housing Loan ID (HLID) No. For housing loan amortization Procedure Step 1: Go to the Pag-IBIG Service Desk at the Philippine Embassy or POLO Riyadh, KSA Remit/pay savings/loan payment

Philippine Embassy in Riyadh

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Receive Pag-IBIG Fund Receipt (PFR)

Philippine Embassy in Riyadh

Note: You may also remit/pay savings/loan payment at the following authorized collecting agents in Riyadh, KSA: 1. Al Rajhi Express Movers Batha; 2. APEX Cargo Batha; and 3. SKyfreight Forwarders, Inc. Batha and Sulaimania

Applicable fees None Total time required for transaction 5 minutes

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