Professional Documents
Culture Documents
Abstract
Resolution History
Severity Conditions
Yes
Business Risk
Other (please describe below):
Explain Other
FILE->EXPORT is not creating the Excel export file.
While doing FILE -> EXPORT, it shows exporting to excel
but it terminates without prompting to open/save the excel file
it doesnot even create any excel file.
Can you easily recover from, bypass or work around the problem?
No
Does your system or application continue normally after the problem occurs?
Yes
Are the standard features of the system or application still available; is the loss of service minor?
Yes
UPDATE
======
Hi Erpba,
Thank you for using MetaLink. We are currently reviewing/researching the situation and will update the
Service Request (SR) or call you
as soon as we have relevant information. Thank you for your patience.
Best Regards,
Kalaivani
Global Customer Services
STATUS
=======
.
UPDATE
=======
Hi Erpba,
set serveroutput on
declare
db_file NUMBER;
mime_type VARCHAR2(255) := 'text/plain';
out_string VARCHAR2(32767) := 'Just some plain text that is stored.';
web_server_prefix VARCHAR2(500);
url VARCHAR2(500);
begin
db_file := fnd_gfm.file_create(content_type => mime_type, program_name =>
'export');
fnd_gfm.file_write_line(db_file, out_string);
db_file := fnd_gfm.file_close(db_file);
url := fnd_gfm.construct_download_url(fnd_web_config.gfm_agent, db_file, TRUE);
dbms_output.put_line(url);
end;
Thanks,
Kalaivani
STATUS
=======
.
FOLLOW UP
==========
Hi Erpba,
Please update the SR as soon as possible with the current status and/or requested information so we can
continue working the i
ssue.
Thank You,
Kalaivani
STATUS
=======
The customer : erpdba@lgezbuy.com : has uploaded the following file via MetaLink:
export_debug_snapshot.doc
The customer : erpdba@lgezbuy.com : has uploaded the following file via MetaLink:
Doc2.doc
UPLOADED
.
UPDATE
=======
Hi Erpba,
I have reviewed the file uploaded,Please let me know the result of the following query:
set serveroutput on
declare
db_file NUMBER;
mime_type VARCHAR2(255) := 'text/plain';
out_string VARCHAR2(32767) := 'Just some plain text that is stored.';
web_server_prefix VARCHAR2(500);
url VARCHAR2(500);
begin
db_file := fnd_gfm.file_create(content_type => mime_type, program_name =>
'export');
fnd_gfm.file_write_line(db_file, out_string);
db_file := fnd_gfm.file_close(db_file);
url := fnd_gfm.construct_download_url(fnd_web_config.gfm_agent, db_file, TRUE);
dbms_output.put_line(url);
end;
/
Thanks,
Kalaivani
STATUS
=======
We have run the query given by you and we're getting the error mentioned below ..
Regds
LGDBA
.
UPDATE
=======
Hi Erpba,
ACTION PLAN
============
1. Run afupdlob.sql first, this will drop the index.
2. Then run aflobbld.sql to rebuild.
3. Retest the issue.
Thank you,
Kalaivani
Global Customer Services
STATUS
=======
We're unable to find the required scripts name "afupdlob.sql" . We searched it in FND_TOP , But didn't
found it . So , Ple
ase send the script to us OR the location from where we can download it ..
Regds
LGDBA
regds
LGDBA
Regards
LG
.
UPDATE
=======
Hi Erpba,
since SR update after the end of myshift not able to update the SR.
Thanks,
Kalaivani
STATUS
=======
@CUS -- Waiting for requested information
.
FOLLOW UP
==========
Hi Erpba,
Please update the SR as soon as possible with the current status and/or requested information so we can
continue working the i
ssue.
Thank You,
Kalaivani
STATUS
=======
Regards,
ERPDBA(LG)
.
UPDATE
=======
Hi Erpba,
Please run teh program "Rebuild Help Search Index" from system administrator resposibility , this
inturns calls the sql script.
and retest the issue.
Thanks,
Kalaivani
STATUS
=======
.
FOLLOW UP
==========
Hi Erpba,
Please update the SR as soon as possible with the current status and/or requested information so we can
continue working the i
ssue.
Thank You,
Kalaivani
STATUS
=======
Regards,
-----------
ERPDBA(LG)
.
ISSUE CLARIFICATION
====================
Customer is not able to export from any forms of oracle applications.
The export was working fine earlier.
.
ISSUE VERIFICATION
===================
Verified the issue by the screen shots in the file export_debug_snapshot.doc, which shows the step by
step debug information whe
n export happens.
.
CAUSE DETERMINATION
====================
Cause for the issue is Index got corrupted.
CAUSE JUSTIFICATION
====================
Cause for the issue has been been found from the debug sql.Which shows domain index has iss
ue.
.
PROPOSED SOLUTION(S)
======================
1. Run the below
OR
2. Please run teh program "Rebuild Help Search Index" from system administrator resposibility , this
inturns calls the above sql scr
ipt.
.
SOLUTION / ACTION PLAN
=======================
To implement the solution, please execute the following steps:
1. Please run the program "Rebuild Help Search Index" from system administrator resposibility , this
inturns calls the
above sql script.
.
UPDATE
=======
Hi Erpba,
It was my pleasure working with you.I am hard closing this service request now after getting your
confirmation.When the service req
uest is closed, you will receive a customer survey notification.
I request you to kindly spare few minutes to complete the survey for the closed service re
quest.The survey responses means a lot to us. They are monitored and analyzed in
ternally, So that we keep improving on our customer satisfaction levels.
Kindly find some part of your valuable time and fill the survey.
For any added concerns please drop in a mail to my manager Yadhu at yadhunath.srinivasamurthy@or
acle.com
Best Regards,
Kalaivani
Global Customer Services
STATUS
=======