Agents Handbook 2013 (For Email Attachment)

Concorde International
Agents Handbook
Summer School 2013
Contents
Page The Concorde team How to make a booking Insurance and medical treatment Information for Group Leaders Information for parents Joining InstructionsHomestay Joining InstructionsResidential First day at school Academic programme SUMMER CENTRES Ashford Broadstairs CCCU Broadstairs EKC Cambridge Canterbury Study Centre Canterbury, Kent College Folkestone Greenwich (London) Rochester Worcester Optional excursions Buddy programmes Year-round study groups Code of practice Terms and conditions Transfers Contacts and checklist 15-17 18-20 21-23 24-26 27-29 30-32 33-35 36-38 39-41 42-44 45 46, 47 48 49 50, 51 52 53 3 4, 5 6, 7 8 9 10 11, 12 13 14
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The Concorde Team

DIRECTORS Colin Stone Director Pauline Smith Secretary to the Director Neil Franchino Non-executive Director ADULT COURSES Mark Dean Marr Director of Studies, Business School, CELTA Trainer Fiona King University Counsellor Denise Foreman Work Experience JUNIOR COURSES Danny Bowles Director of Vacation Courses (and Child Protection Officer) Tim Morgan Assistant Director of Vacation Courses Catal Bishopp Closed Group Coordinator Pavlina Morgan Office Manager MARKETING Cherry Silcock Stone Business Development Worldwide Ken Baughan Group Sales & Marketing, Year Round & Summer Schools Kyutea Lee Marketing Assistant - Korea & Thailand Maria Poza Marketing Assistant - Spain and South & Central America Carol Liu Marketing Assistant - China & Taiwan Gabriella Icardi Marketing Assistant - Italy and the rest of Europe Makoto Tsuragai Marketing Assistant - Japan ACCOUNTS & VISAS Richard Pond Company Secretary Vanessa Johnson Registrar & Credit Controller and First Aid Officer ACCOMMODATION Anne Robinson Homestay Organiser and First Aid Officer Debbie Orchard Homestay Organiser and First Aid Officer Janet Tripodi Summer School Homestay Coordinator Toni Alnour Administration Assistant HOME TUITION TECHNICAL SUPPORT Andrew George Home Tuition Manager Phil Lively Network Manager Magda Nojek Database Manager TRANSPORT Trevor Orchard Transport Manager Iulia Nitulescu Transport Assistant ESTATES Jay Wood-Stoddard Estates Manager and Health & Safety Officer
Page 3
How to make a booking

How to book and pay Please complete the enrolment form and send it to us with a deposit of 100 (GBP) per student. We will send you a booking confirmation, information pack and invoice. The total course fees must be paid at least 30 days before the course begins. For bookings made less than 30 days before the course starts, please send the total fees and proof of payment. Payment can be made in the following ways:
Credit card (VISA, Master Card or American
Enrolment forms There are three enrolment forms, for junior individuals, adult individuals, and groups. Please complete the correct enrolment form, in full, with the correct details. Incomplete or inaccurate forms can mean significant delays in confirming your booking. You must include the full name, date of birth (not age) and sex of each student.
Express only)
Debit card (VISA Debit or Master Card) Bankers draft, payable to Concorde International Cheque ( Sterling), drawn on an English
clearing bank
Bank transfer (see application form for details)
The registrar will be able to assist if you need any further information. Students who need a visa From all students and accompanying adults who need a visa, we should receive the following:
Clear copy of the students up-to-date passport
General booking information Early booking is vital: The earlier we receive the booking, the earlier we can confirm places and respond to any specific requirements. Options: We are happy to accept provisional bookings for groups, subject to availability, without a deposit. The booking will expire at the end of February, or when the spaces are lost to another agency that has paid a deposit. We confirm bookings only on receipt of a non-refundable deposit of 100 (GBP) per student. Names should be sent to us at least 30 days prior to arrival. Normal visa regulations still apply.
showing full name and date of birth

Full home address in home country Dates of course and address of summer centre Deposit of 100 (GBP) per student
Visas can take a significant amount of time to process. We therefore require visa documents at the earliest possible opportunity. On arrival at the school the student needs to hand their passport to the Centre Director who will check their identity. Passports are normally handed back the same day and need to be kept in a safe place. In residential centres there is a safe to store passports and pocket money. In Homestay, students should ask their hosts where to keep items safe.
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How to make a booking

Important things to note Additional nights Generally, although we welcome extensions, this is limited to entire weeks and subject to availability. If you wish to stay an extra night in residential accommodation (or to arrive early), this is not usually possible. If we do agree, please be aware that you may be charged for a complete extra week. Additional nights in accommodation must be paid for by students on site if they have not been booked in advance with the agreement of the Centre Director and/or the Vacation Course Department. Bus passes Homestay students who need to take a bus to get to school will need to pay for a weekly bus pass. This is not included in the fees and costs between 12 and 20. It can be bought on the bus. The students hosts will be able to advise about this. Daily transport For unaccompanied Homestay students under 12 years of age, daily transport to and from school is compulsory and charged automatically. Please see the Agents Tariff for costs and more information. Students requiring daily transport will be collected either by taxi or by minibus. The Homestay will inform students of the arrangements on arrival. The service is charged at 49 per person per week and includes two journeys each dayone journey in the morning from home to school and one journey in the afternoon from school to home. Where additional optional excursions have been booked, an additional fee may be charged. Unaccompanied children and assisted check-in Unaccompanied students Unaccompanied students under 16 years of age cannot fly on budget airlines, and main airlines such as British Airways charge a fee. It is the responsibility of the person purchasing the flight tickets to arrange and pay for this service as we are unable to assist with payment to the airlines. Failure to do this may result in the student missing their flight home and additional costs being charged. Arrival in the UK On arrival in the UK unaccompanied children will be met in the arrivals lounge by a Concorde courier or by a driver. We will sign for the child and take responsibility for them until their departure. Departure from the UK We can arrange for an unaccompanied student to be taken to the airport and handed over to the airline. Our driver will ensure the child is met at the airport by a Concorde courier, who will look after them until the airline is ready to take responsibility for the child, usually 45 minutes before the flight departs. The charge for this service is 35 per child and will be added to your booking fee. If you do not require this service you need to tell us how the child will check in as we will not be able to assist unless pre-booked. Airport transfers Please see page 52 for more information. Documentation for parents Students and parents need to receive a copy of: (a) Joining Instructions (see pages 10-12) (b) Centre Information (see pages 15-44) (c) Booking conditions (pages 4, 5) Parents/guardians need to sign the Concorde International Consent to Travel form.
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Insurance
Insurance Group organisers and their agents are strongly advised to take out adequate insurance cover. In the event of accident and injury caused by a member of Concorde International staff or a member of staff at one of the summer school locations our insurance will cover any damages and medical expenses that arise from this. However, our insurance does not cover:
Any event beyond our control, for example natural
Student Guard optional insurance Concorde International does not sell insurance to any students or accompanying adults. Parents or agents should take out comprehensive insurance for the period of a students stay in the UK to cover cancellation, medical expenses, personal injury, lost property and personal liability. Accompanying Group Leaders should also take out comprehensive insurance for the period of their stay and should check with their insurance company to see if the policy covers them and their personal items (such as mobile phones and laptops) while working overseas. This insurance should be purchased in your own country before travelling but if you are not able to do this we recommend Student Guard insurance from www.course-u-can.com who are able to provide comprehensive cover at a reasonable price. Please visit their website, or e-mail info@course-u-can.com
disaster, Act of God, terrorism, security alert. These are deemed to be force majeure
Cancellation or curtailment of any course and
course fees including activity programme fees

Travel delay or missed departures Medical expensesif a student is ill or has an
accident while in the UK we will not cover medical expenses or emergency repatriation
Personal belongings Money Passport or ID card Personal injury or personal liability
Personal items The following are not covered by Concorde International insurance:
Money (unless stored in our safe) Passport or ID Card (unless stored in our safe) Mobile phones, MP3 players, laptops, portable
gaming machines and similar devices

Jewellery, watches and similar personal items Clothes and luggage
If any of the above are lost, damaged or stolen Concorde International will not be liable for replacement or associated costs.
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Insurance and Medical Treatment

Medical insurance If a student or accompanying adult requires medical treatment due to illness or accident not caused by a member of Concorde International staff, our insurance does not cover medical expenses. For example:
Injury while participating in sport or an activity Injury by a vehicle as a result of not crossing the
Medical treatment in the UK Each of our summer schools has a member of staff who holds a basic first aid qualification. They can administer basic first aid such as plasters, support bandages, or ice packs for minor sprains. We do not carry thermometers, painkillers or creams as our staff are not qualified to use or administer any medication whatsoever. Accompanying Group Leaders may be permitted to treat a student within their group if they have the permission of the parents and feel confident doing so. However, this is entirely at the risk of the child and Group Leader. In most cases we recommend that an unwell child visits the local pharmacy. Most outlets of Boots and Superdrug have a pharmacist on site who will be able to give advice free of charge for such ailments as a high temperature, coughs and colds, and minor injuries such as cuts, bruises and sprains.
road in a sensible manner

Injury through fighting or similar activity with
another student
Injury through deliberate misuse of equipment or
facilities on site or on excursion/transfer

Contraction of a virus or infection requiring
medication while in the UK or on return to country of origin

Medical treatment due to failure to take prescribed
medication for a prior ailment
European Health Insurance Card Some European residents can receive free medical treatment in the UK but only on production of an EHI Card, which replaced the E111 form in 2006. A national ID card or passport will not be accepted by many UK doctors so European agents, parents, students and Group Leaders need to apply for the EHI Card in advance of travel to the UK. The cost of this will vary from one country to another.
They may recommend certain medicines or treatments that the student or accompanying adult will need to pay for in the store. The pharmacist may recommend visiting a doctor, and the summer school Centre Director or Homestay Organiser will be able to advise as to where this is located. Although the UK provides free medical treatment to its citizens, overseas visitors are usually charged a fee for visiting a doctor. It is important to have medical insurance to cover any such treatment. Concorde International cannot be held responsible for any costs incurred by students or accompanying adults who are not properly insured.
Page 7
Information for Group Leaders

What we require from a Group Leader We have always welcomed adults who come to our Summer Schools accompanying groups of students. UK regulations require students to be supervised at all times by responsible adults in the following ratios:
Age 8-10: one supervisor for every 8 students Age 11-18: one supervisor for every 15 students
The Group Leader role On confirmation of booking we will send you a Group Leader handbook. Please ensure that each Group Leader is given a copy, and that they are carefully briefed, in writing, about their duties. Please point out the following information: 1. Group Leaders are provided with free accommodation, subsistence and excursions. In return, they are expected to contribute to the smooth running of the centre for up to 48 hours a week, including the following duties:
Liaising closely with Concorde staff to agree their
In addition to these ratios, you may suggest that your clients consider paying for an extra Group Leader to ensure they get sufficient rest during their visit. Group Leaders should be aged 25 years or over, be reliable, and have a competent level of English. They should behave in an authoritative manner and should be able to maintain discipline within their group. Further, Group Leader participation in activities helps to build good relationships between the leaders and the students, and encourages team spirit among the Group Leaders, students and Concorde staff. By making a positive contribution to the Summer School team, Group Leaders can make students stay problem-free and enjoyable, and ensure that they go home happy, enthusiastic, and wanting to return.
daily schedule of responsibilities

Helping take care of students welfare Supervising their students outside the classroom,
including morning, lunch and afternoon break

Assisting students on laundry days Participating actively in the activity programme Assisting with student discipline
2. On arrival day, Group Leaders should check Concordes list of their studentscheck for alterations, misspellings or non-arrivals. 3. Group Leaders must attend daily meetings with the Centre Director, Academic Director and/or Activity Manager, where they will be given important information to pass on to their students. 4. Group Leaders must not make changes to the academic or activity programme. Requests should be made to the Centre Director, who will need to check with Head Office. 5. Arrangements for departure and transfers should be reconfirmed with the Activity Manager.
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Information for Parents

Important information Passport/ID Give your agent a copy of your childs Passport/ID so that in case of loss, this copy can be emailed/faxed to the school to facilitate new documentation from the embassy without delay. Photography We often use images of students (not identified by name) in our publications. Please inform us in writing if you do not wish your child to be photographed. Air travel Many budget airlines do not accept passengers under the age of 16 travelling on their own. Others require such passengers to have (and pay for) assisted airport check-in. Please check the airline booking conditions. Transfer services A private transfer to and from all schools is available. Please ask for a quotation. Pocket money In an emergency, Concorde International can make advance payments of pocket money to students, but you must first send us a fax of a bank transfer showing that money has been paid in to our account. International credit or debit cards may also be useful for depositing money (surcharge applied). We strongly recommend obtaining a debit card or international cashpoint (ATM) card for the student to use in the event of unforeseen problems. Personal property Parents must take appropriate measures to protect valuables and other personal possessions. If anything is missing when your child arrives home, please let us know immediately and we will try to locate the item. Expensive items should not be brought to summer school unless they are fully insured. Consent to travel Please sign a copy of the Concorde International Consent to Travel form, available from your agent. Legal constraints Concorde International will not be responsible for any injury to or by students or to any third party other than our common-law legal liability in respect of negligent acts on our part. In no circumstances will we be responsible for consequential losses irrespective of how they are caused. In the unlikely event that your course or accommodation is cancelled, changed or curtailed, Concorde International will offer a reasonable alternative course and accommodation, or a full refund of fees for the hours of tuition or accommodation lost. Discipline Concorde International reserves the right to apply any suitable disciplinary measures to those who upset their fellow students, break school rules, or break English law. If a student continues to offend, we reserve the right to send them home, at their parents expense, and with no refund on fees paid. Examples of disorderly conduct are:
Threatening behaviour and abusive language Suspected involvement with illegal drugs Smoking outside designated smoking areas Entering accommodation of the opposite sex Leaving accommodation after lights-out Theft or vandalism Bullying
Students must pay for any malicious damage they cause to property in their accommodation or on the school premises.
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Joining InstructionsHomestay
Things you need to bring to Summer School
Travel documents (Passport or National ID) Money Medication (enough for your whole stay) Clothes and shoes for inside and outside Coat, waterproof jacket, hat, umbrella Dressing gown, slippers, pyjamas Swimwear & sports clothes (outdoor and indoor) Towel for swimming and sport Toiletries (toothbrush, soap, shampoo...) Bag for school books Dictionary, pens and other things for class
Homestay information Accommodation Hosts have been selected because they offer clean, comfortable, welcoming homes and friendly hospitality. Please be punctual for your meals and let your host know if you are going out with friends. You will usually share a bedroom with a student of a different nationality. Please make your own bed and keep your room tidy. It is not possible to return to your Homestay during the day, or until 5.00pm after school. Meals You will have breakfast and dinner at home. Your host will give you a packed lunch to take to school or on excursions. In some centres you can have lunch in school if you book it. The food will be different but you will enjoy it if you keep an open mind! Medical Please let us know if you have any allergies or special dietary needs. If you feel ill at any time, please tell your host, Group Leader or member of Concorde staff immediately. Linen and laundry Your host will provide you with bed linen (such as sheets and pillow cases), and a towel for use in the home. They may be happy to add some of your clothes to the family wash. They will talk to you about this when you arrive.
Arrival day When you arrive, you will meet the Homestay Organiser, who will make sure you get to your new home. If you have a problem, please call the Homestay Organiser. Their phone number will be on your Concorde ID badge, which you should wear all the time. If you are making your own way to your Homestay, you must contact them, or Concorde, with your arrival details to make sure there is somebody at home when you arrive. Your parents may phone the Homestay to make sure you have arrived safely. On your first morning at school, you must show your Passport/ID to the Centre Director. Important information Insurance Please make sure you have private travel insurance. Pocket money Concorde International fees include tuition, activities, excursions, entry tickets and accommodation. For your personal money, we recommend about 60 per week. Pocket money can be kept safe by Concorde.
Telephone Do not use your hosts telephone without permission. You must pay for all your calls, or make reverse charge calls. Security Put your name in your clothes. Do not bring very expensive items of clothing, jewellery, or equipment such as laptops and games consoles.
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Joining InstructionsResidential
Things you need to bring to Summer School
Travel documents (Passport or National ID) Money Medication (enough for your whole stay) Clothes and shoes for inside and outside Coat, waterproof jacket, hat, umbrella Dressing gown, slippers, pyjamas Swimwear & sports clothes (outdoor and indoor) Towel for the bathroom Towel for swimming and sport Toiletries (toothbrush, soap, shampoo...) Bag for school books Dictionary, pens and other things for class
Residential rules Students need to respect the rules of the residence. We have rules so that we can manage the school properly and make it a safe and secure place for everybody. Students should respect other students property and should respect the customs and traditions of students from other countries. Here are some of the school rules:
No smoking anywhere in the building Students cannot change their rooms without
permission from the Centre Director

Fire alarms are only for when there is a fire.
Students will have to pay if they set off a fire alarm when there is not a fire.
Students may only enter rooms used by Concorde
Arrival day When you arrive at school go to the Concorde International office where you will meet the Centre Director, who will show you to your room. If you are making your own travel arrangements, please contact Concorde International with the exact arrival details. You must show your Passport/ID to the Centre Director to prove your identity. Students should arrive before dinner, which begins at 18.00, and should phone their parents to let them know they arrived safely. Concorde staff will help them. Students arriving late may not get their preferred room, and may need to change rooms more than once. In some centres students share a room. Students should make their bed each morning and keep their room tidy. Concorde staff are on duty at all times.
International.
Students should not make a lot of noise. Students must be in their rooms by 10.00pm. Concorde staff can check a room if a student is
suspected of stealing from other students, or from Concorde staff or from the school. Staff can also take away items that are disruptive or dangerous, or that might threaten the safety or reputation of other students or staff members.
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Joining InstructionsResidential
Important information Medical Please let us know if you have any allergies or special dietary needs. If you feel ill, tell your Group Leader, teacher or an Activity Leader immediately. Please tell us if your medication needs to be refrigerated. Welfare Concorde staff are responsible for your welfare and discipline. They will check you have settled in and will help you if you have problems. Security Put your name in your clothes; do not bring very expensive items of clothing, jewellery, or equipment such as laptops and games consoles. Concorde International can not be held responsible in any way for any loss or damage to personal items. Pocket money Concorde International fees include all tuition costs, activities, excursions, entry tickets and full board accommodation. For your personal money, we recommend about 50 per week, or perhaps a little more for students who like shopping! Pocket money can be kept safe by Concorde. Damage Students are responsible for paying for any damage they cause in the school and residential accommodation. This will be charged on departure. Examples of charges are: fire extinguishers 60; fire alarm set off 80; lost key 15-40 depending on centre; charge for graffiti/malicious damage depends on the damage. Insurance Please ensure you have private travel insurance. See pages 6 and 7 for more information. Information about the residence Meals All meals are taken in the school dining room. They are self-service and there is a choice of meals. Meal times are usually as follows:
Breakfast 07.30 Lunch 12.30 Dinner 18.00
Laundry A laundry service is provided every week. Some centres have self-service laundry. Group Leaders and Concorde staff will be able to help you. Classes On the first morning, you will have a language test so you can be placed in the appropriate class for your level. You then have a welcome class. Classes are held from 9.00 to 12.30 with a break from 10.30 to 11.00. There are also two afternoon classes per week. Books and materials Course materials will be given to you in class. You will also be given a Concorde International folder, map and handbook. Concorde ID badge You will be given a Concorde International ID badge, which you must wear at all times. Activity programme You will be given a timetable that will show you what you will be doing each day. Please read this, and the notice boards, every day. If you are not sure what you should be doing please ask a teacher or an Activity Leader. Facilities The schools have good sports facilities. If there is a swimming pool it can only be used when there is a member of Concorde staff present.
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First Day at School

Arriving at school Time Students should arrive at school at 8.45am. Proof of identity Students need to give the Centre Director, or their teacher, a copy of their passport (or National ID) in order to prove their identity. Contact details Students will need to fill in an emergency contact form. They will need to know their parents telephone number and home address. This is so that people can be contacted in case of emergency. Concorde ID badge Students will be given a Concorde International ID badge, which they must wear at all times. Orientation tour Placement test Students take the Concorde International placement test in the first class on the first morning. The test includes a writing test, a speaking test, and a multiple choice paper. Students are then allocated to a class (maximum size 15, average size 12) according to the following criteria:
Age: Young Learner; Junior; Senior Test results Nationality: we aim at international classes Sex: we try for equal numbers of boys and girls
Induction lesson After the test, students have an Induction Lesson, and are given a Student Handbook. During the lesson they receive lots of important information about the school and about their stay in England, including:
Who is who: Centre Director, Academic Director,
Activity Manager, Teachers and Activity Leaders

School rules Safety and security while in England Explanation of the academic and activity
programmes
Explanation of the student ID badge: it must be
worn around the neck during classes, meals and on excursions.

UK culture
On the first afternoon, Concorde staff take students on a walking orientation tour of the town or city centre. This is not a guided tour but simply a walk around to show students the main places and the meeting point in the school. Students will also be shown how to find the chemist, the Post Office, where they can buy SIM cards, and anything else they ask about at the time.
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Academic Programme
Lessons Lessons are held every morning and on 2 afternoons, with a total of 20 hours tuition. Each class has two teachers, who share the teaching of that class. All Concorde International teachers meet the requirements of the British Council Accreditation Scheme. They hold a recognised TEFL qualification or a Post-Graduate Certificate in Education in an appropriate subject. English in Action This is a unique Concorde International programme. Students and teachers work together to choose a weekly project topic for their class and then plan it together. Students are given help with vocabulary and strategies for how to complete their work. During one of the morning classes students go into town to complete the English in Action research component of their project, discreetly supervised by their teacher. Students can carry out a survey, use a questionnaire, Mornings 09.00-10.30 Lessons 1 and 2 10.30-11.00 Break 11.00-12.30 Lessons 3 and 4 Each 90-minute session is divided into two 45-minute lessons. In Lessons 1 and 2, the emphasis is on functional English and communication skills. In Lessons 3 and 4, students work on a weekly project, which is incorporated with English in Action or Performance preparation (on alternate weeks), and excursion preparation work. Performances These include a variety of drama and role-playing sketches and presentations, which students usually perform in front of the whole school on the last Afternoons One of the afternoon lessons focuses on UK Culture and cultural language. In the other lesson, usually on the last day of the week, students have an opportunity to give a presentation about their Project Work or give their Performance (alternate weeks), and enjoy the graduation ceremony for students who are leaving. Late arrivals Groups arriving a day or more after the normal arrival day may be taught as a closed group for the first few days to avoid disruption to the existing academic programme. afternoon of the week. They are a lot of fun, but there is also a high academic focus that tests students pronunciation, intonation and clarity of speech, and also helps to improve students confidence in speaking. Group Leaders are welcome to bring a video camera to record the performances and show them to families and schools on their return home. interview people on the street, and then add this information to their project. They present their work to the rest of the class on the last day of the week. English in Action is an excellent way of encouraging students to use their language skills in real-life situations and of bringing them into contact with native English speakers.
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Summer SchoolAshford
Ashford town Ashford is a traditional market town that has seen a large increase in population since the opening of the Channel Tunnel. With its new, international train station, Ashford is ideal for students arriving by Eurostar, and London is now only 35 minutes away by high speed train. The town centre, where our school is located, retains its original charm, with an attractive shopping centre and weekly market. Nearby is the excellent outlet centre with many top branded items Ashford School East Hill Ashford Kent TN24 8PB 14 July - 24 August 2013 150 Residential Students 120 Homestay Students Age 10-18 at low prices, ideal for shoppers. There is a large bowling alley and sports centre only 2 minutes from the school, ideal for Homestay students looking for additional activities. Ashford is near the coast and the beautiful city of Canterbury. For further information, visit www.ashford.gov.uk
Bus Station Ashford School High Street
Average transfer times to Ashford are: Heathrow Airport 90 minutes; Gatwick Airport 60 mins; Stansted Airport 90 mins; Dover 30 mins. Ashford School
Bowling Centre
The campus is only 2 minutes walk from the town centre. The classrooms and hall are large and well equipped. Lunch, classes and activities are all held at the school. There is a wide range of sports and other
Train Station
activities, including football, tennis, volleyball, cricket, badminton, arts & crafts, drama & dance. The school has a large Astroturf pitch, four tennis courts, and an indoor swimming pool. Ashford Study Centre is ideal for students who wish to enjoy the Disneyland optional excursions. Other excursions are to Canterbury, Brighton, Cambridge, Leeds Castle and Dover Castle, with optional visits to McArthur Glenn Outlet Centre, AMF Bowling, and to the cinema.
Ashford
School contacts Ashford School Office +44 (0) 1233 622 210 Homestay Organiser +44 (0) 7751 617 879 Emergency (24 hrs) +44 (0) 7957 449 956
Ashford Homestay was the top-rated Homestay across all the Summer Schools in 2011 & 2012.
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Residential accommodation
150 beds on a secure campus Separate houses for girls and boys Single, twin and three-bed rooms Some en-suite and some shared bathrooms Full board catering in large dining room with well
Homestay accommodation
Some families within walking distance of school Most Homestays are in the desirable suburbs of
Willesborough and Kennington

Students living here will need public transport Bus station only a 3-minute walk from school Bus pass can be purchased on arrival Host provides bed, breakfast, packed lunch and
established summer menu

Large common rooms for relaxing during free time Access to computer room during free time All classes, accommodation & facilities on one site
dinner
Hot lunch available in school for additional fee Students will be met on arrival by Homestay
Organiser and Hosts; some taxis may be used Residential information

Weekly change of bed linen, and clothes wash Communal areas cleaned daily Bedrooms cleaned every weekday Students should bring their own towels Each house has a telephone for students to use Breakfast 7.308.30am Monday to Friday A safe for pocket money and passports only Students are allocated to accommodation by
where hosts do not have a vehicle
1. Gender; 2. Age; 3. Requests; 4. Nationality

Students can move in from 3.00pm on arrival day Students move out by 9.00am on departure day Luggage storage for early arrivals/late departures
Brooke House
Brabourne House
Indoor pool
Astroturf
Alfred House
Classroom Block
2 sports halls
4 tennis courts
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Activity programme
2 evening activities for Homestay students 7 evening activities for residential students 1 full day excursion per week 1 half day excursion per week Orientation tour in the first week Optional excursion for groups on second Sunday
Excursions Every week there is a full day excursion by coach or train to a well-known city, including:

London museum and sightseeing walk Cambridge and Kings College Chapel Greenwich Observatory and Bluewater shopping Brighton and Sea Life Centre
The following activities are available:

Sport: football, tennis, badminton, basketball,
Half day excursions include:

Canterbury Cathedral Leeds Castle Dover Castle
netball, Frisbee, cricket, rounders, swimming

Arts & Crafts: making masks, costumes, jewellery,
posters and kites

Drama workshops Dance workshops
Optional excursions for groups Groups can choose additional excursions, including:

London attractions Oxford Windsor & Eton Thorpe Park Greenwich Broadstairs
Please refer to our optional excursions handbook for more information and group prices.
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Summer SchoolBroadstairs CCCU

Broadstairs town Broadstairs enjoys an attractive combination of coastline and countryside and is a popular holiday and day-trip destination. Rolling hills, woodlands and pretty villages are within easy reach, as are miles of coast varying from sandy beaches to towering cliffs. Broadstairs has close associations with the author Charles Dickens, and has a lively cultural calendar including a famous folk music festival. London is only 90 minutes away on the high speed Christ Church University Broadstairs Campus Northwood Road Broadstairs Kent CT10 2WA 7 July - 11 August 2013 75 residential students 40 Homestay students Age 12-18 train, and the beautiful city of Canterbury is just 30 minutes away. Average transfer times to Broadstairs are: Heathrow Airport 150 minutes; Gatwick Airport 120 mins; Stansted Airport 150 mins; Ashford (Eurostar station) 30 mins.
Broadstairs Station
University campus Christ Church University is a modern campus with excellent teaching and IT facilities. The campus is a 25-minute walk from the town centre and the beach.
The beach!
Town Centre Christ Church University
Westwood Cross retail and leisure park is only 5-minutes walk away. Students meals, classes and most activities will be held on the campus. There is a lecture theatre for film nights, and there are
School contacts Broadstairs Office +44 (0) 1843 601 313 Homestay Organiser +44 (0) 7866 063 093 Emergency (24 hrs) +44 (0) 7957 449 956
playing fields and a sports hall. The classrooms and hall are all large and well equipped. Excursions are to London, Canterbury, Cambridge and Greenwich. On Sundays, while Homestay students have a free day, residential students staying for 2 weeks or more will have an additional local visit or a trip to Westwood Cross. There are activities every evening for residential students, and twice a week for Homestay students,
Broadstairs
including discos, karaoke, quizzes and BBQs.
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Quiet residential area Safe campus with 24-hour security 75 high-quality en-suite bedrooms on campus 6 bedrooms in each apartment Shared kitchen and common room Staff in the same building providing supervision Meals in newly refurbished self-service dining hall Packed lunch provided for all full day excursions New cafe on site for snacks Ideal for groups and older students enrolled on
Some Homestays within walking distance of school Other families in nearby coastal towns of Margate,
Kingsgate and Ramsgate

Students staying here will need public transport Bus pass can be purchased on arrival Hosts provide bed, breakfast, packed lunch and
dinner
Hot lunch available in school for additional fee Students will be met on arrival by Homestay
Organiser and hosts; taxis may be used where hosts do not have a vehicle
Trinity Exam courses
Residential information
Weekly change of bed linen Self service launderette on campus Communal areas cleaned daily Bedrooms cleaned once per week Towels provided by the university Students should bring towel for sports & swimming Each house has a telephone for students to use Breakfast 7.308.30am Monday to Friday A safe for pocket money and passports only Students are allocated to accommodation by

Page 19

Activity programme

London museum and sightseeing walk Cambridge and Kings College Chapel Greenwich Observatory and Bluewater shopping


Sports are usually at the beach and include beach
Canterbury and museum Margate and bowling
volleyball, Frisbee and swimming

posters and kites

Drama workshops Large retail and leisure centre Westwood Cross is

next to the university campus
London attractions Oxford Windsor & Eton Thorpe Park Greenwich Brighton
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Summer SchoolBroadstairs EKC

Broadstairs town Broadstairs enjoys an attractive combination of coastline and countryside and is a popular holiday and day-trip destination. Rolling hills, woodlands and pretty villages are within easy reach, as are miles of coast varying from sandy beaches to towering cliffs. Broadstairs has close associations with the author Charles Dickens, and has a lively cultural calendar including a famous folk music festival. London is only 90 minutes away on the high speed East Kent College Ramsgate Road Broadstairs Kent CT10 1PN 7 July - 11 August 2013 150 Homestay students Age 12-18 train, and the beautiful city of Canterbury is just 30 minutes away. Average transfer times to Broadstairs are: Heathrow Airport 150 minutes; Gatwick Airport 120 mins; Stansted Airport 150 mins; Ashford (Eurostar station) 30 mins.
Westwood Cross
Broadstairs Station
College campus East Kent College is in a perfect location for students looking for a seaside town with a wealth of history. It has recently invested heavily in new facilities and is a
The beach!
Town Centre
town centre campus with excellent teaching and IT facilities. The safe and secure campus is a 5-minute walk from the town centre and a 3-minute walk from the beach. Westwood Cross retail and leisure park is only a 25-minute walk away and easily accessible by
East Kent College
School contacts Broadstairs Office +44 (0) 1843 601 313 Homestay Organiser +44 (0) 7866 063 093 Emergency (24 hrs) +44 (0) 7957 449 956
Broadstairs
local bus. Students classes and most activities will be held on the campus. Students receive a packed lunch from their hosts each day with a hot lunch available at college for an additional charge. Full day excursions by coach include London, Cambridge and Greenwich and there is a half day excursion to Canterbury or Margate each week by train. All students enjoy two evening activities on the college campus each week with transport home.
Page 21

Some Homestays within walking distance of school Other families in nearby coastal towns of Margate,
Kingsgate and Ramsgate

Students staying here will use public transport Weekly bus pass 12-15, not included in fees Hosts provide bed, breakfast, packed lunch and
dinner
Hot lunch available in college for an additional fee Students will be met on arrival by Homestay
Location and facilities

The college is located in a quiet residential area 5-minute walk from Broadstairs high street 3-minute walk from the beach Excellent transport links to the rest of the UK Beautiful and historic seaside town, much-loved by
Charles Dickens
12 classrooms with interactive whiteboard, CD,
DVD & TV
Large hall for performances and activities Computer room with internet access Specialist rooms for art Drama theatre Safe, enclosed campus with outdoor space for
breaks
Broadstairs Town Centre
Viking Bay
East Kent College
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Activity programme
2 evening activities per week 1 full day excursion per week by coach 1 half day excursion per week by train Orientation tour in the first week Optional excursion for groups on second Sunday

London museum and sightseeing walk Cambridge and Kings College Chapel Greenwich Observatory and Bluewater shopping

Sports are usually at the beach and include beach
Half day excursions by train include:

Canterbury and museum Margate and bowling
volleyball, Frisbee and swimming

posters and kites

Drama workshops Large retail and leisure centre Westwood Cross is
easily accessible by local bus

London attractions Oxford Windsor & Eton Thorpe Park Greenwich Brighton
Page 23
Summer SchoolCambridge
The city of Cambridge Cambridge boasts one of the worlds greatest universities and a wealth of history and architecture. It is a lively student city with numerous museums and art galleries. The heart of Cambridge is Kings Parade, a majestic street with shops on one side and the wide expanse of Kings College and its magnificent chapel on the other. Parallel to Kings Parade, on the other side of Kings College, is a continuous stretch of riverside gardens and lawns linking some of the The Perse School Hills Road Cambridge CB2 8QF 7 July - 18 August 2012 180 Homestay students Age 10-18 colleges, known as The Backs. Central London is only an hour away by train, and the cathedral cities of Norwich and Ely are also close by. Average transfer times to Cambridge are: Heathrow Airport 120 minutes; Gatwick Airport 150 mins; Stansted Airport 45 mins; Luton Airport 90 minutes.
The Perse School

City Centre
This is a prestigious private school situated just outside the city centre in the Hills Road area of Cambridge, close to the train station and Cambridge Leisure Park. The citys main attractions are just a 25minute walk away.
The Perse School
The school has excellent sports facilities and students will love the open space and games available. Sports include football, tennis, basketball, cricket, rounders, table tennis and badminton.
School contacts Cambridge Office +44 (0) 1223 364 140 Homestay Organiser +44 (0) 1223 236 308 Emergency (24 hrs) +44 (0) 7957 449 956
Cambridge
A weekly bus pass and hot lunch at school are included in the course fees for all students. Full day excursions include London, Canterbury and Oxford with half days to Ely, Audley End and Peterborough. There are also visits to Kings College, to the museums, and punting on the River Cam. There are two evening activities per week including a disco for all students and transport home.
Page 24
Some Homestays within walking distance of school Other families in neighbouring villages of
Impington, Cherry Hinton and Girton

Students staying here will need a weekly bus pass
(12-15), which can be purchased on arrival

Hosts provide bed, breakfast and dinner every day,
plus lunch at weekends

Weekdayshot lunch at school included in fees Students will be met on arrival by Homestay
Location and facilities

The school is located in a quiet residential area 25-minute walk to Cambridge city centre 5-minute bus ride from school to bus station 12 classrooms with interactive whiteboard, CD,
DVD & TV
Large hall for performances and activities Computer room with internet access Excellent sports facilities: sports hall, 2 astroturfs,
tennis courts, basketball court, extensive playing fields for outdoor games
Drama theatre Safe, enclosed campus with ample outdoor space
for breaks
Playing fields Astroturf Classrooms Tennis & basketball Bus stop Office Hall & dining hall Coach pick up & drop off
To city centre
Page 25
Activity programme
2 evening activities per week 1 full day excursion per week 1 half day excursion per week Orientation tour in the first week Optional excursion for groups on second Sunday

London museum and sightseeing walk Canterbury and the cathedral Oxford and Oxford Castle

Half day excursions by coach include:

Audley End Ely and the cathedral Peterborough Mountfitchet Castle
netball, Frisbee, cricket, rounders

posters and kites

Drama workshops Dance workshops
Local visits Students will have an orientation tour of Cambridge on their first day, including a visit to Kings College. Other optional local visits include punting, the Scott Polar, Fitzwilliam, and Zoology Museums, and Cambridge leisure centre with bowling and cinema.

London attractions Oxford Windsor & Eton Thorpe Park Greenwich Stratford
Page 26
Summer SchoolCanterbury Study Centre

The city of Canterbury Situated in the Garden of England, Canterbury is internationally famous for its two World Heritage sites, including the magnificent cathedral. It is home to three universities with more than 45,000 students from all over the world. The pedestrian-friendly city centre is a safe environment where you can find everything you need, from English books, magazines and CDs, to the latest fashions. London is just an hour away by high speed train, and Arnett House Hawks Lane Canterbury Kent CT1 2NU 16 June - 25 August 2013 250 students Age 10-18 Homestay only the coastal towns of Folkestone and the increasingly fashionable Whitstable are close by. Average transfer times to Canterbury are: Heathrow Airport 120 minutes; Gatwick Airport 90 mins; Stansted Airport 120 mins; Luton Airport 150 mins; Ashford (Eurostar station) 30 mins.
Cathedral Concorde: Arnett House
Canterbury Study Centre The school is located in the heart of the city, where our main building, Garden House, dates back to 1625, and is the oldest brick building in Canterbury. Parents
Concorde: Garden House Bus Station
who come to Canterbury with their children can study at Canterbury Christ Church University, just a 10minute walk away.
East (train) Station
Excursions are to London, Brighton, Cambridge, Leeds Castle, Dover Castle, Bowling in Ashford, Whitstable beach, and Howletts Wild Animal Park. There are local visits to the cathedral, the Canterbury Tales Museum, Westgate Towers Museum, and a peaceful river tour. There are evening activities twice a week including the ever-popular disco, plus karaoke nights, quizzes and film nights. Most hosts live within walking distance of the school, but some students may need to use public transport.
Canterbury
School contacts Canterbury Office +44 (0) 1227 762 550 Homestay Organiser +44 (0) 7903 674 599 Emergency (24 hrs) +44 (0) 7957 449 956
A weekly bus pass can be purchased on arrival.
Page 27

Mostly near the city centre or just outside the city
walls in Wincheap, St .Stephens or St. Peters.

Some families within walking distance of school Other families in neighbouring villages of Sturry
and Blean with easy access to the school by bus

Students staying here will need a weekly bus pass
(12-15), which can be purchased on arrival

School is a 2-minute walk from the bus station Bed, breakfast and dinner with hosts, plus a
packed lunch
Students will be met on arrival by Homestay
Organiser and hosts; taxis may be used where hosts do not own a vehicle
All families accommodate students year round
The school Canterbury Study Centre is located in 3 separate buildings in the city centre, all within 2 minutes walk of each other and our Head Office. There are 25 classrooms, all recently refurbished.
City centre location 1-minute walk to shops 3-minute walk to cathedral Located at our Head Office and year-round school Common rooms, and computer room with WIFI Ideal for Cambridge or Trinity exam courses Sports facilities in nearby leisure centre
Junior Classrooms Hall Garden House
Senior Classrooms Head Office
Shopping Centre
Page 28

Activity programme
2 evening activities including transport home 1 full day excursion per week 1 half day excursion per week Orientation tour in the first week Optional excursion for groups on second Sunday
Excursions Every week there is a full day excursion by coach to a well-known city, including:

London museum and sightseeing walk Cambridge and Kings College Chapel Brighton and the Sea Life Centre Greenwich Observatory and Bluewater shopping
Leeds Castle Howletts Wildlife Park

Sport: football, badminton, basketball, Frisbee,

swimming and rounders

Dover Castle Ashford Bowling Whitstable
posters and kites
Local visits Students have an orientation tour of Canterbury on their first day plus a visit to the cathedral. Other local visits include a river tour, the Museum of Canterbury, Westgate Towers and the Canterbury Tales Museum.

Page 29
Summer SchoolCanterbury, Kent College

The city of Canterbury Situated in the Garden of England, Canterbury is internationally famous for its two World Heritage sites, including the magnificent cathedral. It is home to three universities with more than 45,000 students from all over the world. The pedestrian-friendly city centre is a safe environment where you can find everything you need, from English books, magazines and CDs, to the latest fashions. London is just an hour away by high speed train, and Kent College Whitstable road Canterbury Kent CT2 9DT 10 July - 21 August 2013 150 residential students Age 8-18 50 Homestay students Age 12-18 the coastal towns of Folkestone and the increasingly fashionable Whitstable are close by. Average transfer times to Canterbury are: Heathrow Airport 120 minutes; Gatwick Airport 90 mins; Stansted Airport 120 mins; Luton Airport 150 mins; Ashford (Eurostar station) 30 mins.
Kent College
Kent College The school is located in a grand building that dates back to 1855. It is set in 25 hectares of land overlooking the city centre and cathedral. Students have all the benefits of being in historic Canterbury while enjoying the on-site facilities within the safe and
Cathedral City Centre
secure school grounds. The sports facilities are excellent and make this an ideal centre for children of all ages. Excursions are to London, Brighton, Cambridge, Leeds
School contacts Kent College Office +44 (0) 1227 784 253 Homestay Organiser +44 (0) 7903 674 599 Emergency (24 hrs) +44 (0) 7957 449 956
Canterbury
Castle, Greenwich, and bowling in Ashford, and there are local visits to the cathedral and other Canterbury attractions. There are activities every evening for residential students, and twice a week for Homestay students, including discos, karaoke, quizzes and BBQs. Residential accommodation is all on site at the school, and Homestay accommodation is in the nearby seaside town of Whitstable, with transport provided.
Page 30

Prestigious boarding school in Canterbury 150 beds on secure campus Separate houses for girls and boys Full board catering in large dining room Large common rooms for relaxing during free time Access to computer room during free time All classes, dining, accommodation and facilities on
Homestays are located in the nearby seaside town
of Whitstable
Students will travel to school by bus (20 minutes) Bus stop outside the school Bus pass included in course fees Host provides bed, breakfast, and dinner Hot lunch in school included in course fees Students will be met on arrival by Homestay
one site
Organiser and hosts; taxis may be used where hosts do not have a vehicle Residential information
Bed linen changed weekly Clothes washed weekly Communal areas cleaned daily Bedrooms cleaned once a week Students should bring a towel for sport/swimming Each house has a telephone for students to use Breakfast 7.308.30am, earlier on excursion days A safe for pocket money and passports only Students are allocated to accommodation by

Students can move in from 3.00pm on arrival day Students move out by 9.00am on departure day Luggage storage for early arrivals/late departures Whitstablehouses on the seafront
Boys House
Boys House
Boys Bedroom
Main Entrance
Girls House
Girls House
Girls Bedroom
Common Room
Page 31

Activity programme
2 evening activities for Homestay students 7 evening activities for residential students 3 full day excursions over 2 weeks Orientation tour in the first week Full programme from breakfast to bedtime 1 local visit each week to Canterbury city centre

London museum and sightseeing walk Cambridge and Kings College Greenwich Observatory and Bluewater shopping Brighton and the Sea Life Centre

netball, Frisbee, cricket, rounders


posters and kites

Drama workshops Dance workshops in studio Small farm with animals and petting area for young
students
Sports Hall Sports Fields
Classroom
Dance Studio
Small Farm
Astroturf
Page 32
Summer SchoolFolkestone
Folkestone town One of the sunniest seaside resorts in England, Folkestone is enormously popular with Concorde students. Situated on the south coast, the town has a vibrant shopping centre and weekly market, a colourful harbor, and soft sandy beaches with excellent views to France. The cathedral city of Canterbury is only 30 minutes away, and London can be reached in just over 1 hour 40 minutes by coach or train. Folkestones proximity to the Channel Tunnel is turning it into a cosmopolitan gateway to continental K College Shornecliffe Road Folkestone Kent CT20 2TZ 16 June - 25 August 2013 150 students Age 10-18 Homestay only Europe. Average transfer times to Folkestone are: Heathrow Airport 120 minutes; Gatwick Airport 90 mins; Stansted Airport 150 mins; Luton Airport 160 mins; Ashford (Eurostar station) 20 mins. K College
K College
K College is a modern campus with large classrooms

Train Station
and excellent facilities including a gym, a dance studio and two coffee shops. It is situated in a quiet
Bus Station Town Centre
residential part of town but is only a 10-minutes walk from the town centre. Sports activities include swimming, badminton and basketball at the leisure centre, and nearby Radnor
The Leas Beach
Park is great for football and team games. There is even a Ski Slope just round the corner! Excursions are to London, Brighton, Cambridge, Canterbury, Leeds Castle, Dover Castle, bowling in Ashford, and Howletts
School contacts Folkestone Office +44 (0) 1303 252 873 Homestay Organiser +44 (0) 7946 652 927 Emergency (24 hrs) +44 (0) 7957 449 956
Folkestone
Wild Animal Park. There are evening activities twice a week, including the ever-popular disco, plus karaoke nights, quizzes and film nights. Most hosts live within walking distance of the school, but some students may need to use public transport. A weekly bus pass can be purchased on arrival.
Page 33
The campus
Modern college campus in quiet residential area Computer room with internet access 12 classrooms with interactive whiteboard, CD,
DVD & TV
Large hall for performances and activities Dance studio Leisure centre and swimming pool nearby Radnor Park nearby for free time and activities High street is a 15-minute walk away The beach and The Leas only 10-minute walk away Refectory and coffee shop on site for snacks
Mostly within easy walking distance in Folkestone
& Radnor Park

Some families in nearby Cheriton, a short bus
journey away
Bus-stop outside the college Weekly bus pass 12-15, can be purchased on
arrival
Bed, breakfast and dinner with Homestay, plus a
packed lunch
Organiser and hosts; taxis may be used where hosts do not drive
Sports Centre Radnor Park
Train Station K College Town Centre
The Leas
The Beach
Page 34
Activity programme
2 evening activities with transport home 1 full day excursion per week by coach 1 half day excursion per week by coach Orientation tour in the first week Optional excursion for groups on second Sunday

London museum and sightseeing walk Cambridge and Kings College Brighton and the Sea Life Centre Greenwich Observatory and Bluewater shopping
The following activities are available

Sport: football, badminton, basketball, Frisbee,
Half day excursions by coach include:

swimming, rounders
Dover Castle Ashford Bowling Canterbury
Leeds Castle Howletts Wildlife Park
posters and kites

London attractions Oxford Windsor & Eton Thorpe Park Harry Potter Studios Broadstairs
Page 35
Summer SchoolGreenwich (London)

Greenwich Greenwich has a wealth of history and heritage including the Royal Palace, the Royal Observatory, the Cutty Sark, the National Maritime Museum and of course the Greenwich Prime Meridian where, in 1884, 0Longitude was established to set a standard for international time and navigation. Greenwich is home to a UNESCO World Heritage Site which includes the Queens House, designed by Inigo Jones in 1616, and the Old Royal Naval College, designed by Sir Old Royal Naval College King William Walk London SE10 9NN 7 July - 11 August 2013 150 students Age 12-18 Residential only Christopher Wren between 1696 and 1712. As well as the historical connections Greenwich is also an excellent location for shopping and has easy access to central London via the London Underground and Docklands Light Railway. Average transfer times to Greenwich are: Heathrow Airport 50 minutes; Gatwick Airport 60 mins; Stansted Airport 50 mins; Luton Airport 90 mins; London St. Pancras (Eurostar station) 30 mins.
Old Royal Naval College
Residence
Old Royal Naval College Our summer school is located in Queen Anne Court, one of the four buildings that make up the Old Royal Naval College. This is now part of the University of Greenwich, and, while the exterior of the building remains traditional, the inside has been transformed to provide modern learning facilities.
Town Centre DLR Station
School contacts Greenwich Office +44 (0) Homestay Organiser +44 (0) Emergency (24 hrs) +44 (0) 7957 449 956
Greenwich
It is a fantastic location. To get to school from their accommodation, right in the centre of Greenwich, students have a 4-minute walk along the River Thames. All bedrooms are single en-suites and the accommodation is of a very high standard. The focus of the activity and excursion programme is London and its attractions. Students will visit central London on 4 afternoons per week and entry tickets to many of the attractions are included in the fees.
Page 36

Residential accommodation Cutty Sark Residence
150 beds in secure university residence Separate flats for girls and boys All single study bedrooms with en-suite bathrooms 4-7 bedrooms plus common room per apartment Perfect location in the centre of Greenwich 1-minute walk to shops 4-minute walk along River Thames to school Cutty Sark Residence
Old Royal Naval College / University of Greenwich

Full board catering in Queen Mary Dining Room Large common rooms for relaxing during free time Access to computer room during free time All facilities on one UNESCO World Heritage Site
Bed linen changed weekly Clothes washed weekly Communal areas cleaned daily Bedrooms cleaned once a week Students should bring a towel for sport/swimming Telephone in the foyer for students to call home Breakfast 7.308.30am, earlier on excursion days There is a safe for pocket money and passports En-suite study bedroom
only. Our insurance does not cover other items

Students are allocated to accommodation by
.
Common Room in Queen Anne Court

Students can move in from 3.00pm on arrival day Students move out by 9.00am on departure day Luggage storage for early arrivals/late departures Lost keys are charged at 40 (no deposit) No cooking allowed, but kettle and microwave
available for drinks and snacks

Vending machines in foyer
Homestay accommodation This is a residential centre only. For Homestay please try a company such as www.hosts-international.com
Computer Room in Queen Anne Court
Page 37

Activity programme
1 full-day excursion by coach each week 4 half-day excursions per week to central London

by Underground and DLR, including entry tickets

1 local visit in Greenwich per week 7 evening activities per week either on campus or
Cambridge and Kings College Canterbury and the cathedral Oxford and Oxford Castle
in central London
Orientation tour in the first week including Cutty

Sark, Greenwich Observatory or National Maritime Museum

Full programme from breakfast to bedtime Ideal centre for exploring London Experienced staff with knowledge of London Visits include Tower Bridge, River Thames Tour,
London attractions Windsor & Eton Thorpe Park Harry Potter Studios Brighton
British Museum, London Eye, St. Pauls Cathedral, Houses of Parliament, Science Museum, Oxford Street, Piccadilly Circus, Trafalgar Square, Hyde Park, Buckingham Palace, the National Gallery and many more...
West End show The Lion King included for all
students staying for 2 weeks or more.
Page 38
Summer SchoolRochester
The city of Rochester Within easy reach of London, Rochester has always been an important commercial maritime centre and has long been associated with the famous author, Charles Dickens. Rochester Castle, which dates from 1127, is a dramatic landmark on the banks of the River Medway. It stands next to the cathedral, which is Englands second oldest and a glorious, inspirational building that overlooks the school grounds. London is only half an hour away by train, and the Kings School St Nicholas House King Edward Road Rochester Kent ME1 1UB 10 July - 7 August 2013 140 residential students 50 Homestay students Age 10-18 cathedral city of Canterbury is close by. Average transfer times to Rochester are: Heathrow Airport 80 minutes; Gatwick Airport 50 mins; Stansted Airport 75 mins; Luton Airport 90 mins; Ashford (Eurostar station) 30 mins.
Kings School
Castle
The school is the second oldest in the UK. The campus is in the cathedral precincts and just a 3-minute walk
Cathedral Town Centre
from the castle and the high street. This is an ideal centre for students who enjoy sports as there is a large playing field on site for football, volleyball and rounders. There is also a hall for basketball and
UCA
Kings School
badminton, an outdoor tennis court, and a modern indoor swimming pool. Excursions are to London, Brighton, Cambridge, Canterbury and Windsor, and there are local visits to the castle and cathedral. There are activities every evening for residential students, and twice a week for Homestay students, including discos, karaoke, quizzes and BBQs.
School contacts Rochester Office +44 (0) 1634 830 801 Homestay Organiser +44 (0) 1634 353 616 Emergency (24 hrs) +44 (0) 7957 449 956
Rochester
Residential accommodation is at the school and at UCA, a university college residence. Most Homestays are within walking distance of the school.
Page 39
Residential accommodation At Kings School
Girls House: 24 beds, twin rooms, en-suite
bathrooms and common room

Boys House: 35 beds in single, twin and some
triple rooms, with shared bathrooms and 2 common rooms with pool table and table tennis
Girls residence at Kings School Priority given to younger students and individuals
At UCA campus
100 single study bedrooms with en-suite
bathrooms
6 bedrooms and common room in each apartment Some rooms with views over River Medway 15-minute walk to school, accompanied by
Concorde staff
All meals, classes and activities at Kings School Boys residence at Kings School
All residences are close to city centre and include:

Full board catering in large dining room Large common rooms for relaxing during free time Access to computer room during free time
Bed linen changed weekly Clothes washed weekly Communal areas cleaned daily UCA residence Bedrooms cleaned on weekdays Students should bring towels Each house has a telephone for students to use Breakfast 7.308.30am, earlier on excursion days There is a safe for pocket money and passports
Some families within walking distance of school Most Homestays are in Strood & Chatham, part of
the Medway Towns

Some students will need public transportbus

pass included in fees

Host provides bed, breakfast and dinner; hot lunch

in school included in fees

Page 40
Activity programme
2 evening activities for Homestay students 7 evening activities for residential students 3 full day excursions by coach in 2-week period London excursion by train every Saturday Orientation tour in the first week Full programme from breakfast to bedtime 1 local visit each week in Rochester city centre Medway Mile mini-marathon in week 3

London museum and sightseeing walk Cambridge and Kings College Greenwich Observatory and Bluewater shopping Brighton and Sea Life Centre


London attractions Oxford Windsor & Eton Thorpe Park Harry Potter Studios Broadstairs
netball, Frisbee, cricket and rounders

posters and kites

Drama workshops
Page 41
Summer SchoolWorcester
The city of Worcester Worcester is a thriving city in the very heart of England. Its magnificent cathedral dates back to 1084. Worcester is famous for its mix of heritage and excellent shopping facilities in the ancient city centre streets, and is an important location for English cricket, hockey and rugby. It is still famous for Royal Worcester porcelain and Lea & Perrins Worcestershire Sauce! Birmingham, Englands second city, is only 30 minutes away by train, and the beautiful rolling hills and pretty University of Worcester Henwick Grove Worcester WR2 6AJ 30 June - 7 August 2013 150 residential students 50 Homestay students Age 12-18 villages of the Cotswolds are just a few miles away. Average transfer times to Worcester are: Heathrow Airport 130 minutes; Birmingham Airport 60 minutes; Bristol Airport 90 minutes.
The University of Worcester Worcesters university is the fastest growing university in Britain and is set in a beautiful woodland
University of Worcester City Centre
location on the edge of the city. The city centre is just a short walk away, across the River Severn. The campus has excellent facilities including modern classrooms, computer rooms, drama theatres, dance studios and a sports hall. It also has Astroturf pitches for football and hockey, two basketball courts, and other large sports fields. The Students Union building is brand new. The Worcester centre was rated best by Concorde students for on-site facilities in 2012. All of the afternoon and evening activities take place on the campus. Excursions are to London, Bath, Bristol and Oxford, and there are local visits to the cathedral and other attractions.
School contacts Worcester Office

+44 (0) 1905 427 027
Homestay Organiser
+44 (0) 7971 212 404
Emergency (24 hrs) +44 (0) 7957 449 956

Worcester
Page 42
Located in quiet residential area Safe campus with 24-hour security 150 single study bedrooms with wash basin 6 bedrooms per apartment plus 2 toilets and
Some Homestays within walking distance of school Other families in Henwick, Cherry Orchard and
Lowerwick
Students staying here will need public transport
shower rooms
Shared kitchen and common room Staff in the same building providing supervision All meals in self-service dining hall and marquee Packed lunch for full day excursions New cafe on site for snacks Ideal for groups and older students enrolled on
weekly bus pass included in fees

Hosts provide bed, breakfast and dinner; hot lunch
at school included in fees

Trinity Exam courses
Bed linen changed weekly Self service launderette on campus Communal areas cleaned daily Bedrooms cleaned once per week Towels provided weekly Students should bring a towel for sports Each house has a telephone for students to use Breakfast 7.308.30am, earlier on excursion days There is a safe for pocket money and passports

University accommodation

Page 43
Activity programme

London museum and sightseeing walk Oxford and Oxford Castle Bath including Bath Abbey and Roman Baths

The following activities area available:

Sport: basketball, tennis, football, Frisbee,
Hereford and the cathedral Cadbury World Great Malvern Stratford-upon-Avon
badminton, table tennis

Arts & Craft: making masks, costumes, jewellery,
posters and kites

Drama workshops in theatre Dance workshops in studio

London attractions Windsor Thorpe Park Harry Potter Studios Birmingham
Page 44
Optional Excursions
Booking an optional excursion The standard Summer School programme for any given week includes one or more half-day or full-day excursions. You can download the full weekly programmes from the Junior Courses page on our website www.concorde-int.com. Each centre has a different programme so please look at these carefully. For groups wishing to change or add to any of these excursions for the week/s you have booked, the optional excursions handbook offers some ideas. Please note that if you add to or change one of the standard excursions there will be an additional charge, which you will find in the handbook. There are no deductions for standard activities or excursions that you do not take. Groups should inform us well in advance if they wish to change an excursion so that we can make all the necessary arrangements. Individual students cannot change their programme. Disneyland Paris In association with GTS Tours we offer a three-day excursion to Disneyland Paris that includes travel, hotel accommodation and entry to Disneyland. There is a full day in Paris, so there is plenty of time for sightseeing and shopping. This excursion needs to be booked well in advance, so please contact us for more information and prices. Please note that students and Group Leaders need a passport or visa that allows them to visit France.
Travel costs Prices for optional excursions depend on the size of coach required by the group, and each coach size has a fixed price. The price quoted for an excursions is therefore based on the price of the coach not on the number of seats taken. If a group is smaller than 20 students it can be often be cheaper, and in many cases quicker, to go by train.
Destinations Our optional excursions handbook gives more details about visits to the following destinations and more:
Ashford Bath Brighton Bristol Cambridge Canterbury Dover Castle Greenwich Hastings Howletts Wild Animal Park Leeds Castle London Oxford Rochester Stratford-upon-Avon Thorpe Park Warwick Castle Windsor & Eton
Also, look out for the new Warner Bros Studios Harry Potter experience and please do ask about any other locations.
Page 45
Buddy Programmes
How Buddy Programmes work For groups of students aged 12-16 September to July (Term-time only) Our unique Buddy Programme offers students a fantastic opportunity to experience life in a British state school, attending regular classes (such as science, history or maths) alongside a buddy with whom they share the school dayclasses, lunch and break times, sports afternoons, and any extracurricular activities. The buddy will not usually be a member of a students host family, but will be specially selected by the school staff from among a group of enthusiastic, motivated pupils who have chosen to be part of the Buddy Programme. Students and buddies are paired (one-to-one) for the duration of the programme, often resulting in friendships that last well beyond the flight home. Each buddy school has a liaison officer who will assist the accompanying Group Leader during the programme, and a Concorde International member of staff will be available at all times. You can choose between two types of Buddy Programme. In a Buddy Only programme, students spend the whole school day with their British buddies. In a Buddy Plus programme, students spend the mornings in EFL classes - at the school, but with Concorde teachers - and then the rest of the school day, from lunchtime onwards, with their buddies. Locations Concorde International has excellent relationships
Cambridge
with a number of specially selected state secondary schools throughout Kent (Ashford, Canterbury, Folkestone, Rochester, Whitstable) and in Cambridge.
Kent
Page 46
Buddy Programmes
Accommodation Most Homestay families are within walking distance of the school but some students will need to travel to and from school by bus. Students will have breakfast and dinner at home, and on school days a hot lunch with their English buddy. Packed lunches will be provided for excursions. Integration Students should have an English language level equivalent to CEF Level B1 (Intermediate) or higher in order to benefit from the experience and integrate effectively. Students with a lower level should enrol on the Buddy Plus programme in order to prepare for the integrated classes. Groups should be of mixed age in order to limit the number of international students in each class. Students will be expected to follow the school rules, which may differ from their school at home, and to wear their own school uniform. Activities and excursions It is possible to include a number of excursions to famous locations, such as London, Cambridge, Brighton, Canterbury and Oxford. It is also important to experience the local attractions and cultural history in your chosen location, so when making your booking please ask us for some suggestions and prices.
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Year-round Study Groups

Bespoke programmes In addition to the summer programme, we welcome school groups to Canterbury Study Centre throughout the academic year. With the year-round study courses we offer a truly personalised, tailor-made service. With our assistance you can design your programme to suit your requirements and help your students make the most of their new and exciting learning experience. Courses can be designed to complement your school curriculum. We offer exam preparation courses and a Trinity exams and PON groups We are a registered Trinity GESE centre and welcome groups who want to study for, and take, the Trinity examination with us. We welcome PON Groups from July to October and are happy to work with you to put together a specific programme of study, activities and excursions. We also offer residential courses for PON groups. Please enquire about dates and availability. variety of stimulating academic programmes on themes such as British Culture, the environment and tourism. In addition to the EFL classes, a programme of activities, visits and excursions can be included to give your students the best possible experience during their stay. Courses can be for a few days or up to six weeks. Homestay accommodation Most students stay with host families who live within walking distance of the school. Some students will need to travel to and from school by bus. Students will have breakfast and dinner at home and are provided with a packed lunch. Our hosts welcome students throughout the year and are experienced with children and students of all ages. Activities and excursions It is possible to include a number of excursions to famous locations, such as London, Cambridge, Brighton, Canterbury and Oxford. It is also important to experience the local attractions and cultural history in your chosen location, so when making your booking please ask us for some suggestions and prices or see our optional excursions handbook.
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Code of Practice
Agent responsibilities Advertising our courses To clearly and honestly promote our courses to clients, and not to make claims on our behalf that are not part of our advertised services or course content. There are occasions when we are able to respond to special requests but these should be agreed with us prior to your confirmation with the client. Sending information to Concorde To ensure, in order to comply with British Council regulations, that we receive, before the stated deadline, full and accurate information about students names, dates of birth, travel arrangements, and medical or dietary requirements. Insurance To ensure insurance cover has been arranged for all students. We strongly recommend that students take out full insurance for the period of their stay. Concorde International cannot be held responsible for any costs incurred by students who are not properly insured. Please see pages 6 and 7 for more information. Payment To adhere to the published payment terms. Leaders To ensure accompanying Group Leaders are fully aware of their role and follow the guidelines we set out for leaders. Please see page 8 for more information and ask us for a copy of the Group Leader Handbook once your booking is complete. Flight details To provide flight details well before the flight date. We reserve the right to make an additional charge if these details are missing or not provided in good time. We also reserve the right to charge an additional fee for transfers at unsociable hours. Concorde Internationals responsibilities Brochures, booking forms and agents tariffs Each year we will send you, in such quantities as you require, a supply of our literature in order to assist you in selling our courses. If you require further supplies you can request them at any time. Orders are normally dispatched the same day. Group options for summer schools We are happy to accept provisional bookings for groups, subject to availability, without a deposit. The booking will expire at the end of February, or when the spaces are lost to another agency that has paid a deposit. We confirm bookings only on receipt of a non-refundable deposit of 100 (GBP) per student. Names should be sent to us at least 30 days prior to arrival. Normal visa regulations still apply. Enrolments On receipt of the completed enrolment form we will send you joining instructions and written confirmation of the booking. We will issue you with an invoice, which will be addressed to you and will be the Nett price due to us unless otherwise agreed. We expect our payment terms to be adhered to, and will not hold places for which payment is overdue. We will normally send you Homestay details 710 days prior to the clients arrival. Conduct of courses We conduct our courses and any incidental services to the highest standard in accordance with British Council and ENGLISH UK requirements and guidelines. Your written feedback (positive or negative) on any aspect of our services is always welcome. Day-to-day questions or problems can be raised with your normal company contact. Matters of a personal, serious or confidential nature should be addressed, in writing, to the Managing Director.
Page 49
Terms and Conditions

Commission rates Junior summer courses We pay commission on the individual package price only. Commission on supplements and optional extras may vary. Group bookings are invoiced at the agreed Nett rate. Payment of commission In the event of your client paying gross fees directly to Concorde International we shall account to you for commissions earned according to our tariff rates or by mutual agreement at the end of each quarter, on 20 March, June, September and December. We pay such amounts Nett of bank charges to your designated account, or hold them as a credit on your account if preferred. In the event of any overdue balances this is held against the unpaid account. All commissions are inclusive of VAT if this applies. Deposits and payment of the balance The non-refundable deposit of 100 (GBP) per student must be paid for the exact number of places to be reserved. This is a deposit per place and not a sum on account, so if, for example, 50 places are booked and only 30 places are confirmed, 20 deposits are lost. No places are secure without a deposit. Final payment should be sent at least 30 days prior to a students arrival. If we do not receive the balance on time, your course, accommodation and transfers may be cancelled. Any deposits paid will be lost. Extensions When students extend their stay or upgrade their course to one of a higher price, we shall account for commission at that time and credit the additional amounts quarterly as above on receipt of the relevant payment. Should any such changes necessitate an adjustment to the original invoice we will keep you fully informed.
Page 50
Cancellations Cancellations must be made in writing. Fees will be retained according to when notice is received: 100 retained for 30 days notice; one weeks course fees retained for between 8 and 29 days notice; full course fees retained for 7 days notice or less. If Concorde International has to cancel, change or curtail a course, we will offer a reasonable alternative course and accommodation, or refund fees for the hours of tuition or accommodation that are lost. Referrals If a student approaches us directly and quotes you as the source through which they learnt about Concorde, or if we become aware in any other way that you introduced the student to us, we will pay commission to you as if they were one of your clients. Refund requests Refund requests must be submitted to Concorde International and will be considered by both Concorde International and the agent. We will advise agents of any request that may affect their commission. If a visa has been refused please forward a copy of the refusal notice. Deposits will not be refunded without a refusal notice. Insurance Concorde International cannot be held responsible for any costs incurred by students who are not properly insured.
Terms and Conditions

Refunds Refunds are NOT given in the following instances:
If services are not used or are cancelled by clients
Student behaviour and discipline Concorde International expects students to adhere to the school rules as explained on page 9, Information for Parents. Where a student has behaved badly and we decide to send the student home this will be at the parents expense. If a student needs to be sent home we will endeavour to contact you, the agent, first, to explain the situation and to provide you with the information you need. We may ask you to assist with the repatriation of the student or we may liaise directly with the parents depending on the severity of the incident and the timescale involved. It is important that you clarify this policy with parents and that they understand that neither you nor Concorde International is liable for any refund of course fees or expenses as a consequence of the students expulsion.
on arrival or during the programme.

In the case of late arrival, early departure, illness,
accident or absence of any kind, or of the expulsion or suspension of a student due to antisocial or disruptive behaviour.
For cancellation or failures due to factors beyond
the schools control, such as airline cancellations, war, riot, global pandemic or any Act of God such as a natural disaster or volcano. If a group, or a student in a group, having paid a deposit, is refused a visa to travel, the deposit will be refunded on receipt of the refusal papers. Legal constraints Any event beyond our control, such as a natural disaster, Act of God, terrorism, or security alert is deemed to be force majeure. We reserve the right to refuse admission or to dismiss a student for misconduct or non-attendance. We reserve the right to expel the student, at their own expense, and with no refund of fees paid. Students must pay for any malicious damage caused to property in their accommodation or on the school premises. Concorde International will not be responsible for any injury to or by students or to any third party other than our common law legal liability in respect of negligent acts on our part. In no circumstances will we be responsible for consequential losses irrespective of how they are caused. Any disputes will be settled under the current laws of the United Kingdom.
Child Protection Policy In conjunction with the British Council and Young Learners English UK, Concorde International operates its own Child Protection Policy, which all staff and Group Leaders must adhere to. A copy is available on request.
Page 51
Transfers
Shuttle service Concorde operates a shuttle bus service every Sunday and Wednesday in July and August from Heathrow, Gatwick and Stansted airports to our centres in Ashford, Broadstairs, Cambridge, Canterbury, Folkestone, Greenwich and Rochester. There is no shuttle to or from Worcester. The service runs between 07.00 and 21.00. Depending when the majority of our groups arrive or depart, there may be a waiting period of up to 4 hours. Groups on flights scheduled to arrive before 07.00 or after 21.00, or depart before 09.30 or after 22.00, can only be accepted by prior agreement in writing at least 30 days before arrival. Significant extra costs will apply, which we will agree with you in writing. We must receive flight details at least 14 days before arrival or we cannot guarantee a transfer. If we receive incorrect flight details we cannot be held responsible for transfer delays, and you will incur extra costs if we have to change your transfer arrangement at short notice. Typically, you would be charged taxi rates. Please see Page 5 regarding the arrival and departure of unaccompanied children.
To Cambridge London Heathrow 1-3 Passengers 115/210 140/260 60/110 75/140 95/180 4-6 Passengers 160/300 200/380 85/160 100/180 120/220
Shuttle bus price

One-way, per person 58.00
Taxi prices
Single/return price, per taxi To Ashford, Canterbury or Rochester London Heathrow London Gatwick London Stansted London Luton London City Airport Ashford International* Dover Seaport Central London Hotel 1-3 Passengers 130/240 120/220 130/240 150/280 110/216 50/96 50/96 120/220 4-6 Passengers 150/280 140/260 150/280 175/330 132/260 82/160 82/160 140/260
For Broadstairs or Folkestone add 10 per vehicle *Taxi from Ashford International to Ashford School 10 one-way To Greenwich London Heathrow London Gatwick London Stansted London Luton London City Airport 1-3 Passengers 105/190 125/230 120/220 135/250 75/130 4-6 Passengers 120/220 140/260 135/250 150/280 90/160
Taxi service On days other than Wednesday and Sunday, and on any day between 21.00 and 07.00, we provide a transfer service by taxi only. Individuals and small groups can, if they prefer, choose this service at any time on any day to avoid waiting for the shuttle bus. You will be charged the taxi rate at the time of booking, or the difference between the shuttle and taxi rates if the transfer has already been paid for.
London Gatwick London Stansted London Luton London City Airport
To Worcester London Heathrow London Gatwick London Stansted London Luton Birmingham Airport Bristol Intl Airport
1-3 Passengers 170/320 190/360 200/380 150/280 70/120 120/220
4-6 Passengers 190/360 210/400 210/400 170/320 90/160 150/280
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Contact and Checklist

Contacts Concorde International 24-hour Emergency Number Phone: 0044 7957 449 956 Notes
Concorde International Head Office Phone: Fax: Email: Web: Checklist Tasks for agent to carry out:
Promote the courses Send out all the necessary information Make sure students have insurance
0044 1227 451 035 0044 1227 762 760 sales@concorde-int.com www.concorde-int.com
Information and documentation to send to Concorde International:

Enrolment form Deposit for each student Student details Flight details Final balance at least 30 days prior to travel
Documentation to send to Group Leaders:

Group Leader Handbook Information for Group Leaders (page 8)
Documentation to send to parents:

Joining Instructions (see pages 10-12) Centre information (see pages 15-44) Booking conditions (pages 4-5) Information for Parents (page 9) Consent to Travel form
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Concorde International, Hawks Lane, Canterbury, Kent CT1 2NU, England Phone: 0044 1227 451035; Fax: 0044 1227 762760 Email: info@concorde-int.com; Web: www.concorde-int.com

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Concorde International

Summer School 2013

The Concorde Team

How to make a booking

showing full name and date of birth

How to make a booking

course fees including activity programme fees

gaming machines and similar devices

Insurance and Medical Treatment

road in a sensible manner

facilities on site or on excursion/transfer

medication while in the UK or on return to country of origin

medication for a prior ailment

Information for Group Leaders

daily schedule of responsibilities

including morning, lunch and afternoon break

Information for Parents

permission from the Centre Director

First Day at School

Activity Manager, Teachers and Activity Leaders

worn around the neck during classes, meals and on excursions.

Willesborough and Kennington

established summer menu

Organiser and Hosts; some taxis may be used Residential information

where hosts do not have a vehicle

1. Gender; 2. Age; 3. Requests; 4. Nationality

The following activities are available:

Half day excursions include:

Canterbury Cathedral Leeds Castle Dover Castle

netball, Frisbee, cricket, rounders, swimming

posters and kites

Summer SchoolBroadstairs CCCU

Town Centre Christ Church University

including discos, karaoke, quizzes and BBQs.

Summer SchoolBroadstairs CCCU

Kingsgate and Ramsgate

Trinity Exam courses

1. Gender; 2. Age; 3. Requests; 4. Nationality

Summer SchoolBroadstairs CCCU

Half day excursions include:

The following activities are available:

Canterbury and museum Margate and bowling

volleyball, Frisbee and swimming

posters and kites

next to the university campus

Summer SchoolBroadstairs EKC

East Kent College

Summer SchoolBroadstairs EKC

Kingsgate and Ramsgate

Location and facilities

Broadstairs Town Centre

East Kent College

Summer SchoolBroadstairs EKC

The following activities are available:

Half day excursions by train include:

Canterbury and museum Margate and bowling

volleyball, Frisbee and swimming

posters and kites

easily accessible by local bus

The Perse School

Impington, Cherry Hinton and Girton

(12-15), which can be purchased on arrival