Michael J.

Luther
mjluther1031@me.com 267.218.4145

108 Galway Circle Chalfont, PA 18914

QUALIFICATION SUMMARY
Results-proven Sales/Account Executive with 7 years experience in sales leadership and project management positions. Strong technical and communication skills coupled with a diverse management and sales background makes me a great fit for a position requiring a cross-disciplinary skill set. Seeking a sales position within a company that will allow me to utilize my acquired skills, work as part of a creative team, offer opportunity for growth, and capitalize on my background experience in the development of client relationships to achieve growing business partnerships.

SALES EXPERTISE
Proactive leader with refined business acumen and exemplary people skills. Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments Hosting and delivery of sales and training seminars for customers and clients

PROJECT MANGEMENT EXPERTISE

Ability to connect with diverse cross sections of personality types, resulting in the establishment of trust, rapport and streamlined communication Management of project requirements, budgets, milestones, communications, and deliverables Strong ability to manage customer/client needs and expectations A talented strategic planner, capable of seeing the big picture Energetic and confident problem solver Logical and objective, weighing the pros and cons of an issue to make efficient and sensible decisions Goal oriented with a strong drive for personal growth and self-improvement Strong team player and contributor. Hands-on approach Collaborative, flexible, adaptable & responsive Excellent role model, with ability to mentor co-workers when necessary Exceptional communication skills, with the ability to work cross functionally Ability to multitask and meet deadlines in a timely manner

WORK EXPERIENCE Express Macs LLC., Doylestown, PA Founder & Managing Co-Owner May 2012 -- Present
Professional Profile Self-motivated e-commerce professional with relevant years of experience in all facets of administration, marketing, and consultation. Organized and detail oriented individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of content development and marketing optimization, while providing high-quality design integration and effective product placement. Highlighted leadership qualities and the ability to work with and manage people from varying backgrounds, while implementing team values. Experienced consultant with desire for professional growth, increased responsibility, and significant senior-level challenges that leverage my diverse entrepreneurial e-commerce successes and skills.

Area of Expertise: Huge experience in sales and marketing Operational knowledge of managing website business with exposure at strategic and operational levels Proficient in driving online sales through improvements to site functionality, conversion rates and customer satisfaction for a direct-to-customer business Outstanding ability to think strategically, creatively and demonstrate overall business acumen Amazing ability to interpret and apply web statistics and behavioral analytics

Quantitative skills required for establishing market segmentations, maximizing profits, and analyzing sales figures. Commitment to understanding consumer attitudes, developing relationships with suppliers, and reinforcing positive achievements of sales professionals and operations personnel.

Roles / Area of Focus: Responsibilities: Lead and maximized ecommerce sales, and achieved goals and customer satisfaction levels. Analyzed and monitored sales and revenue generation through website traffic. Managed budget for all ecommerce functions including expenses and sales. Ensured compliance to industry standards and customer expectations while managing projects and vendor relationships. Developed, enforced and ensured adherence to policies and procedures. Ensured successful launch, implementation and operations of website.

Managed website promotions and marketing across the Internet and increased website traffic and conversion rate. Merchandised newly launched products, managed content and updated website. Provide effective e-commerce solutions to complex administration and content management issues, including server-based and third-party shopping cart systems, cross-product marketing, shipping gateways, placement strategies, category/product oversight, and other daily functional e-commerce operational tasks Utilize expertise in Meta Tags, content writing, and keyword research to drive high-quality search engine optimization. Collaborate in all phases of the graphic design process with clients and other interested parties, drawing upon experience in graphical image use and layout design in Photoshop, PowerPoint design and conversion to flash/video formats, and typography considerations Create and implement marketing and sales strategies while tracking progress versus established internal and external benchmarks, utilizing all high-profile social media outlets, article distribution, directory listings, blog postings to high page rank websites, merchant advertising, and e-mail ad campaigns Lead through example with consistent work ethic, attitude, and professionalism, while performing sales presentations, overseeing market operation/development, and the management of vendor and client relationships Assess key markets and potential business ventures while ensuring operational efficiency and solid execution, providing new product assessments and recommendations along with product placement strategies Maintain a strong working knowledge of the products/services and respective marketplace, including pricing and regulatory trends, competitor strategies, general economic conditions, and other business metrics Act as a liaison between staff, clients, and other management members to resolve issues in a timely manner

Hamilton Sundstrand / Milton Roy Co., Ivyland, PA Sr. Testing & Reliability Engineer and R&D Lab Services April 2008 -- May 2012
Area of Expertise: Development, coordination and conducting of technical reliability studies and evaluation of engineering design concepts and design of experiments (DOE) constructs.

Recommendation of design or test methods and statistical process control procedures for achieving required levels of product reliability. Compilation and analysis of performance reports and process control statistics, and investigation and analysis of relevant variables potentially affecting product and process. The development of mathematical models to identify units, batches or processes posing excessive failure risks. The determination of units and/or batches requiring environmental testing, and specification of minimum numbers in samples to obtain statistically valid data.

Roles / Area of Focus: Responsibilities: Test & Inspection Reliability Development & Design Environmental, Health and Safety

Direct Contact for Offshore Projects conducted by contracted Personnel. A Assist Upper Management in Special Projects and Process Development.

Level of Responsibility: Responsible for several components of a project or a complex component of a larger projects

Contributed to team or department by applying knowledge of one or more functional areas. Fully developed professional that worked without direct guidance or direction from others. Has in depth knowledge of discipline and role of conducting crucial analysis and development of new products and or improving upon legacy products.

Integrated Aquatics Engineering, Doylestown, PA Draftsman Project Lead / CAD Designer March 2007 January 2008

Draftsman Project Lead and CAD design preparation for drawings/layouts according to established aquatic engineering project specifications (Projects include: Commercial pools and water features for high-end hotels, casinos, and residential complexes) Lead Draftsman for all medium to large scale water project engagements Supervise a staff of up to 3 junior draftsman Develop CAD designs for smaller project initiatives Collaborate with other Designers and Engineers to resolve project challenges and provide solutions Edit existing design drawings and assisted senior CAD Designers

Giles & Ransome Caterpillar, Bensalem, PA Multiple Positions January 2004 -- March 2007
Online Parts Sales Manager

Worked with existing accounts and fostered development of new accounts through online sales requests and inquiries Consistently met and exceeded sales forecasts for online sales revenue Increased online sales pipeline 50% year over year Managed forecasting and profit and loss reports for online sales department Led multi-location training seminars on and off site to educate clients/customers on how to use ecommerce driven online parts ordering systems

Worked closely with in house web development team to manage the maintenance, content and upgrades/enhancements to companys e-commerce site and online ordering system Provided technical support for online sales to clients, customers and employees

Inside Parts Sales Representative Provided product support to customers by processing and documenting warranty issues Maintained necessary maintenance records and departmental documentation Provided Electrical, Hydraulic, Pneumatic, Mechanical technical troubleshooting on assigned equipment. Made service calls to offsite locations to satisfy customer needs Interacted with customers and promoted service work Developed professional relationships with customers to expand the service and parts department Provided ongoing sales focus on retention accounts Provided functional parts business expertise to the district team Responsible for creating, developing, and managing relationships between the Company and retention/conquest customers, including local and regional accounts Provided leadership by demonstrating excellent sales capabilities, expert sales tactics, and customer relationship management

GPS Systems Administrator

Managed GPS installation process on a per customer basis to ensure successful transmissions and monitoring of equipment tracking between client, Caterpillar Corporate and Bensalem locations Provided troubleshooting and technical support to field mechanics and client representatives

Main Street Cellular, Ardmore, PA Store Manager August 2001 -- March 2003

Managed all phases of store operations to ensure maximum sales and profitability Hired and trained store employees Resolved customer problems or complaints by determining optimal solutions Ensured interior and exterior of store is maintained to company standards Utilized labor management tools, including effective scheduling, to maximize productivity, and profitability Analyzed store's financial data and took action to grow revenues, control costs, and ensure appropriate inventory management to achieve sales and profit goals Communicated, executed, and managed marketing and merchandising programs Managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank Strived for complete customer satisfaction

PROFICIENCES

Fully skilled in all industry standard Office Management software (i.e. Microsoft Word, Excel, PowerPoint, Outlook, Internet Research Skills), As well as Google Analytics, SEO, PPC, POS Software, Photoshop Suite, Etc.

EDUCATION

Bucks County Community College -- Business Management Studies