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bigger'. Most of the banks are not asking themselves -'what we do with too many branches' in the era of automation? Or 'why are we putting up too many ATM (automated teller machine) on our own instead of joining an existing and dependable chain or operator or 'what are we doing to reduce our cost of funds'? Or 'how do we harness or retain talents'? Or even 'why not we go for centralized processing'? If they continue to look at the central bank only with their 'mouths open', I don't think that anything good would happen or they would be able to increase their revenue, reduce their costs or ensure better service delivery platform for 'integrated client solution building'. Yes, we have come across a long way. All those who have delivered must be thanked for this. But the reality is- we have a long way to go. The year 2012 was a learning year for all of us in terms of ensuring better compliance and internal control in order to avoid operational or credit losses, diversifications of our revenue earning base by getting into better receivablepayable management, retail banking and better process management and more importantly more investment on the development of the people. Lower profit for a year or two is nothing, provided we have learned the tricks of making more money through the better applications of our intelligence better products and structured solutions for our really deserving and forward looking clients. I always thought our good clients deserved much better from our banks. And to me, 'better banks mean better client service banks'. Let 2013 bring more rewarding experience for our banks and clients. Let our banks be more identified in the development process of Bangladesh. (Mamun Rashid is a banker and economic analyst. E-mail: mrashid1961@gmail.com)
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