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Tough from the start The requirements are strict: Applicants have to be between 25 and 42 years old, hold a Chinese Class A driving licence which allows them to drive bigger vehicles and have more than two years experience driving large vehicles. If they are shortlisted, they will be sent a photocopy of the Basic Theory Test textbook to study. Only then does the actual recruitment drive start.
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December 9, 2012 thesundaytimes
Advertisements for jobs as Singapore bus drivers attract hundreds of applicants in cities across China. In the first of a two-part series, Wong Kang Wei, Malcolm Koh, Lee Jian Xuan and Natalie Teo observe the keen competition for what many consider a dream job.
Modern Singapore, with its mix of East and West, appeals to Mr Zhang Yong, a public bus driver from Xian who wants to go there to learn new things.
Mr Zhu Baoliang practising English phrases from a training sheet. Applicants have to give a simple self-introduction in English during the interview.
A dejected Mr Nan Jun informing his wife that he has failed the interview. This part of the selection process is notorious for being extremely stringent.
Applicants who passed the interview waiting for their turn at the road test, the final stage of the selection process. Each one of them will have to drive a specially hired public bus on the 6.8km route, with a tester from the Singapore public transport operator on board to assess their driving skills.
STAGE 2
GRILLING SESSION
It is one of the most feared stages in trying to become a bus driver in Singapore, notorious for knocking out the most applicants. After introducing himself in English and Mandarin, the applicant is grilled on his personal background, driving experience and reactions to different scenarios. Examples: What would you do if a drunk man gets on the bus? What if a pregnant woman goes into labour? Recruitment agents say this round is extremely stringent two out of three were struck off in a recent drive because of poor performance or their looks. Mr Qu Zongzhen, 37, never got to the scenario stage although he had stayed up until 1.30am to prepare a 15-page memo on them. He was rejected less than five minutes into the interview. He said he was told he looked too fierce. Do I really look like a bully? the 1.7m Shandong native asked repeatedly, tears welling up in his eyes. He pointed to his cleft lip scar and said: This is not fair. How can they disqualify me for looks? I may look fierce, but I am gentle deep down. Mr Qu had quit his bus driver job of 18 years to try his luck here, but might now have to return to earning 2,000 yuan a month. He asked the Chinese agent if the interviewers would reconsider, but got a crushing reply: No, dont even think about it. He slouched into his chair and stared into space for several minutes before calling his wife to break the news. Mr David Leong, managing director of PeopleWorldwide Consulting, explained that the industry needs people with an amicable personality. You cant pick drivers who look like bullies or look very rough. After all, this is a customer service business. Apart from driving, you need to be able to smile and inter-
Mr Zhu looking pleased after a practice run on the test route. The Shandong native is on his second attempt at the recruitment drive for bus drivers in Singapore. However, like in his first attempt, he was knocked out by the psychology test, despite clearing both the interview and the driving test.
STAGE 1
GETTING READY
Since late 2007, these recruitment drives have been held in cities across China, from Chengdu, Nanjing and Zhengzhou to Jinan, Qingdao and Changchun. Often, they attract crowds of 200 or more. Singapore-based recruitment agencies such as PeopleWorldwide Consulting act as middlemen between the transport operators and Chinese agents. The process is similar for both SBS Transit and SMRT, according to one Chinese agent. At a recent drive to recruit 50
act with the passengers. Mr Nan Jun believes his unsmiling countenance cost him his interview. The 37-year-old started out smiling when he was asked: If your good friend wants to change shifts with you, what would you do? He delivered a textbook answer: I would first consult the company to see if they agree. If they dont, theres nothing I can do, and Ill inform that friend nicely that Im unable to help him. But when he was asked the same question repeatedly, his smile faded and he got nervous. I dont have many years left to be adventurous in my job options, said the former lorry driver, tearing up. I dont want to start from the bottom again and work my way up. He turned on the Chinese agent, accusing him of not warning him that the interview would be so chal-
lenging. You have wasted my time and money, he said. The agent replied: If you have gone through this companys interview, the other interviews wont be a problem for you next time.
STAGE 3
emony the following day. In the end, only 35 are chosen. There is one last step, however. Even though the 35 sign a guarantee contract, they must now clear a medical check-up, get their driving licences verified and wait for the Singapore agent to get a work permit from the Manpower Ministry. Only then will they finally sign an official employment contract with the Singapore operator. Not all 35 will get work permits, said the Chinese agent. As for Mr Zhu Baoliang, his attempt to go to Singapore proves futile once again. He had cleared all the stages and waited all night for the call, but it never came. The next morning, the agent told him he had failed the psychology test. His first attempt at becoming a Singapore bus driver had also failed for the same reason. This is frustrating, said the fa-
ther of a three-year-old daughter. He said he probably would not apply again to be a public bus driver, but he was not ready to give up his Singapore dream. Thinking aloud, he said he might try to be a chauffeur or tourist bus driver. Theres nothing to be disappointed about, he said. Its not like there are no more opportunities. wong0709@e.ntu.edu.sg Wong Kang Wei, Malcolm Koh, Lee Jian Xuan and Natalie Teo are final-year students at the Wee Kim Wee School of Communication and Information at Nanyang Technological University. This article is part of their final-year project on the lives of foreign bus drivers in Singapore. Who is the Singapore bus driver? Find out in The Straits Times tomorrow.