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INTRODUCTION
1.1
OBJECTIVE
To understand in details how to establish pay rates to different level of employee. To understand the impact of compensation management on performance level. A comparative study of the compensation management strategies followed in different banks.
1.2
LIMITATIONS
Everything has some PROS and CONS and so certain limitations of this study that we could observe are as follows: The area of our project work is banking sector so, the data or result may be approximate as the conclusion is based on the survey method i.e. primary & secondary source (filling of questionnaire from the employees) may be the imaginary data. The organizations which have been studied and surveyed are not providing us with full information which has hampered the result and conclusion. Exact data was not been provided.
1.3
SCOPE
The scope of this project is to study of the compensation management strategies in HDFC bank & to evaluate the behaviour & performance of employee on their work.
RESEARCH METHODOLOGY
TYPE OF DATA COLLECTED
There are two types of data used. They are primary and secondary data. Primary data is defined as data that is collected from original sources for a specific purpose. Secondary data is data collected from indirect sources.
PRIMARY SOURCES
Questionnaire consists of a set of questions presented to respondents. Because of its flexibility, it is by far the most common instrument used to collect primary data.
SECONDARY SOURCES
These include books, the internet, the company website etc,
SYNOPSIS
INTRODUCTION OF COMPENSATION MANAGEMENT
Compensation Management is an integral part of the management of the organization. Compensation is a systematic approach to providing monetary value to employees in exchange for work performed. Compensation may achieve several purposes assisting in recruitment, job performance, and job satisfaction. To be effective, the managers must appreciate the value of competitive pay, their human resources, and have an investment view of payroll costs. It is of prime importance for an organization to maintain pay levels that attract and retain quality employees while recognizing the need to manage payroll costs. Compensation includes direct cash payments, indirect payments in the form of employee benefits and incentives to motivate employees to strive for higher levels of productivity.
JOB ANALYSIS
SALARY SURVEY
PAY STRUCTURES
Direct Compensation
Direct compensation refers to monetary benefits offered and provided to employees in return of the services they provide to the organization.
Basic Salary
Salary is the amount received by the employee in lieu of the work done by him/her for a certain period say a day, a week, a month, etc. It is the money an employee receives from his/her employer by rendering his/her services
Conveyance
Organizations provide for cab facilities to their employees. Few organizations also provide vehicles and petrol allowances to their employees to motivate them.
Medical Reimbursement
Organizations also look after the health conditions of their employees. The employees are provided with medi-claims for them and their family members. These medi-claims include health-insurances and treatment bills reimbursements.
Bonus
Bonus is paid to the employees during festive seasons to motivate them and provide them the social security. The bonus amount usually amounts to one months salary of the employee.
Special Allowance
Special allowance such as overtime, mobile allowances, meals, commissions, travel expenses, reduced interest loans; insurance, club memberships, etc are provided to employees to provide them social security and motivate them which improve the organizational productivity.
Indirect Compensation
Benefits contributions may include: Medical Insurance Prescription Drug Insurance Dental Insurance
Group Life Insurance Long-Term Disability Insurance Accidental Death Benefits
Tax contributions may include: Disability (Medicare) Worker Compensation Insurance, Unemployment
Insurance
Retirement contributions may include: Severance Award, Voluntary or Involuntary Retirements Benefits
such as VRS etc.
SWOT ANALYSIS
STRENGTH.
Superior customer service vs. competitors. Great Brand Image Products have required accreditations. High degree of customer satisfaction. Good place to work Lower response time with efficient and effective service. Dedicated workforce aiming at making a long-term career in the field.
WEAKNESSES
Some gaps in range for certain sectors. Customer service staff needs training. Processes and systems, etc Management cover insufficient.
OPPORTUNITIES
Profit margins will be good. Could extend to overseas broadly. New specialist applications. Could seek better customer deals. Fast-track career development opportunities on an industry-wide basis. An applied research centre to create opportunities for developing techniques to provide added-value services.
THREATS
Legislation could impact. Great risk involved Very high competition prevailing in the industry. Vulnerable to reactive attack by major competitors. Lack of infrastructure in rural areas could constrain investment. High volume/low cost market is intensely competitive.
Analysis: There are two type of compensation are available are direct or indirect compensation. Direct includes Base Pay,Commissions,Overtime Pay, Bonuses, Travel/Meal/Housing Allowance and indirect compensation includes vacation, leaves, retirement, taxes.
Analysis: The manager handle the compenstation management department in their organization.
4. On what basis company provide compensation to their employees. a) Base Pay c) Travelling/meal/housing allowance b) Commissions d) Any other
Sales
0% 20% 0% Base Pay Commissions Travelling/meal/housin g allowance Any other
80%
Analysis:
This graph shows that company provide compensation to their employees on the basis of base pay & Travelling/meal/housing allowance.80% of employee prefer Travelling/meal/housing allowance & only 20% of employee prefer base pay.
5. What kind of compensation you prefer. a) Monetary c) Motivation b) Rewarding d) Holiday packages
0% 33% 67%
0%
Monetary
Analysis:
From the chart above we find that, 67% of employee prefers monetary benefits & only 33% of employee are happy & satisfied with non monetary benefits like rewards. In this company neither the employee are motivated nor are they satisfied with holiday package as compensation.
Analysis:
From the chart given above we can clearly see that 80% of employees are satisfied with the compensation they receives & only 20% of employees are dissatisfied with the compensation they receives.
7. What do you think that HDFC is providing better compensation package to the employees. a) Yes b) No
80%
20%
YES NO
Analysis:
Yes, HDFC is providing better compensation package to the employees out of 10 employees 80% of employees are satisfied with the compensation they get and 20% of employee are dissatisfied with the compensation provided by the company.
100%
0% YES NO
Analysis:
Yes, there are different types of compensation for different type of services like direct and indirect compensation provided to the employee of the organization for increasing their motivation and retention of employees.
Sales
Analysis:
From the chart given above we can clearly see that the cash is still king there because everyone is satisfied with the monetary motivation and not by non monetary motivation. Here we can see that 90% of employees are satisfied with monetary value rather than non monetary motivation.
10. Is Compensation based more on group performance and less on individual contribution. a) Yes b) No
10%
YES NO
90%
Analysis:
In this organization compensation is based more on individual contribution because every employee is single entity there and they are judge on the basis of self performance.
11. Is there any procedure of receiving formal feedback by employees on Company policies, compensation, benefits, and employee attitudes. a) Yes b) No
Analysis:
Yes, there are procedure of receiving formal feedback by employees on Company policies, compensation, benefits, and employee attitudes. It helps in bringing out new ideas. It also helps in improving employee and management relationship number of ideas helps in choosing the better option from them which will be more effective and beneficial for the organisation.
Sales
YES
NO
Analysis:
Yes, in our organization employee receive effective performance appraisal because it give pleasure to the employee by rewards and they also get motivated which leads to the effective performance.It enhances effectiveness of employees and boosts the confidence level of employees.
13. Are you getting training for improving the performance. a) Yes b) No
12 10 8 6 YES 4 2 0 YES NO NO
Analysis:
Yes, training help in improving the performance of employee. It helps in developing skills & motivation level of employees. It also provides practical knowledge. It is necessary for the organization to provide training to their employees for better performance and update employee time to time. It helps in increase in the performance & motivation level of employee and also enhance effectiveness of employees.
14. Are you free to give ideas to the higher management. a) Yes b) No
9 8 7 6 5 4 3 2 1 0 YES NO YES NO
Analysis:
Yes, the employees are free to give ideas and suggestions to the higher management. By this new and different ideas are bring out of the box and this help in taking better decision which may be beneficial for the organization. It also boosts the confidence level of employees and their ideas are entertained so they get motivated also.
FINDINGS
The compensation management policy is good in HDFC bank. The employee of the organization is satisfactory to the employees. The employees are motivated because of the environment of the organization. The products of HDFC bank have good credibility in the region.
CONCLUSION
HDFC is first life insurance Company in India. It has businesses spread out across the globe. The company faces a large amount of competition. The Compensation Committee reviews the overall compensation structure and policies of the Bank with a view to attract, retain and motivate employees, consider grant of stock options to employees, reviewing compensation levels of the bank's employees. The project was very satisfying experience for us, not only practically and academically. It also helped us in enriched our knowledge also. The Bank's compensation policy is to provide a fair and consistent basis for motivating and rewarding employees appropriately according to their job / role size, performance, contribution, skill and competence
QUESTIONNAIRE
1.When was your organization established? ______________________________________________________________ 2.What type of compensations are available? ______________________________________________________________
3. Who handle the compensation management department in your organization? ________________________________________________________ 4. On what basis company provide compensation to their employees? a)Base Pay b)Commissions d)Any other
c)Travel/Meal/Housing Allowance
5. What kind of compensation you prefer? a) Monetary c) Motivation b) Rewarding d) Holiday packages
7. What do you think that HDFC is providing better compensation package to the employees? a) Yes b) No
8. .Is there different type of compensation for different type of services? a) Yes b) No
10. Is Compensation based more on group performance and less on individual contribution? a)Yes b) No
11. Is there any procedure of receiving formal feedback by employees on Company policies, compensation, benefits, employee attitudes? a)YES b) No
13. Are you getting training for improving the performance? a) Yes b) No
14. Are you free to give ideas to the higher management? a) Yes b) No
SUBMITTED BYMEGHA RAWAT (20140101) IESHA GUPTA (20140123) DEEPALI BISHT (20140016) SWATI MISHRA (20140013) SHILPI BHATIA (20140056) SANDIPAN DAS (20140017)
REFERENCES