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Tablet retail search volumes surge 238% during fourth quarter of 2012
Retail search volumes rose 14% in the fourth quarter of 2012 as the British Retail Consortium (BRC)Google Online Retail Monitor split out the growth rates of both tablet and smartphone retail searches for the first time. The BRC said search volumes on tablet devices surpassed those on any other device, increasing 238% compared with 76% growth on smartphone devices. Helen Dickinson, director general of the British Retail Consortium, said: This strong growth shows how online retail really came of age in 2012. Its playing an increasingly significant role at every stage of the customer journey, especially when researching items and comparing prices both at home and on the move.
Super-fast network 4G could boost the UK retail sector by 1.8 billion, new research reveals. Representing a 113 per cent year-on-year rise in mobile shopping, the introduction of 4G will compliment changing consumer behaviour, according to online marketplace eBay, which commissioned analyst firm Conlumino to conduct the survey. Using your mobile to shop is increasingly popular with 55 per cent of over 2,000 respondents saying they use their smartphone more now to shop online than the same time last year, though only one in 10 use their phone to complete the customer journey and make a purchase. Consumers today want convenience and speed, said Olivier Ropars, Senior Director of m-Commerce at eBay Europe. Retailers must act now and think about the virtual shop window, to turn this huge opportunity into an exciting reality. An omnichannel approach is key to making this happen and with universal 4G on the horizon; retailers cant afford to stand still. SO WHAT SHOULD WE DO? 1. As mobile operators begin to roll out 4G networks across the UK, promising speeds several times faster than have been possible with existing 3G connections, the way in which shoppers interact with their mobile devices will never be the same again. There has been a growing trend of consumers using their mobiles and tablets within stores to research and compare products, though until now, the numbers of shoppers using their mobile device to actually complete a purchase has been significantly lower. As connections become faster and more stable however, expect to see conversion numbers increase significantly as consumer confidence in m-commerce grows. As CPM prepares its online-auditing product, we must be mindful of not only how effectively our clients products can be located on traditional desktop displays running full versions of websites but also on mirror sites specifically customised for mobile and tablet devices. Online availability will soon be as important as physical stock on store shelves and we need to make sure we are on the front foot when thinking of ways we can help influence this. 2. The introduction of threaded comments on Facebook presents CPM with a previously paralleled opportunity to engage directly with our clients consumers. Prior to this development, when a Facebook user posted a comment (be it positive or negative) onto a Brands page, if then multiple users replied to this comment, by the time the Brands Facebook admin came to reply to the original comment it could become lost within the noise and the chance to resolve a potential grievance could be missed. Threaded comments allow for no confusion regarding who a comment is aimed towards and prevent posts being missed on popular topics where there are many users replying. While the development does have some other implications (i.e. posts are no longer displayed chronologically but instead the most popular comments take precedence), we should be making sure our clients are aware of this feature and trialling it where appropriate as the potential for improved grievance and complaint handling is readily apparent.