A STUDY ON PATIENT SATISFACTION TOWARDS SERVICE PROVIDED BY VASAN EYE CARE HOSPITAL WITH SPECIAL REFERENCE TO COIMBATORE CITY

PROJECT WORK SUBMITTED TO PSGR KRISHNAMMAL COLLEGE FOR WOMEN IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF MASTER OF COMMERCE OF BHARATHIAR UNIVERSITY

Submitted By S. RUBIKA (10MCO021) Under The Guidance Of Mrs. R.S. KANIMOZHI., M.Com., M.Phil., PGDCA.,

DEPARTMENT OF COMMERCE (PG) PSGR KRISHNAMMAL COLLEGE FOR WOMEN COLLEGE WITH POTENTIAL FOR EXCELLENCE
(AN AUTONOMOUS INSTITUTION- AFFILIATED TO BHARATHIAR UNIVERSITY)

(REACCREDITED WITH A GRADE BY NAAC) AN ISO 9001:2008 CERTIFIED INSTITUTION COIMBATORE-641004 MARCH 2012

CERTIFICATE
This is to certify that this project entitled A STUDY ON PATIENT SATISFACTION TOWARDS SERVICE PROVIDED BY VASAN EYE CARE HOSPITAL WITH SPECIAL REFERENCE TO COIMBATORE CITY , submitted to Bharathiar University in partial fulfillment of the requirement for the award of the Degree of Master of Commerce is a record of the original work done by S. RUBIKA (10MCO021), during her period of study in PSGR Krishnammal College For Women, Coimbatore, under my guidance and her project work has not formed the basis for the award of any Degree/Diploma/Associate ship/Fellow ship or similar title to any candidate of any university. Forwarded by,

Mrs. R.S. Kanimozhi., M.Com., M.Phil., PGDCA., Faculty Guide

Mrs. R. Nithya., M.com., M.Phil., MBA., PGDCA., Head of the Department (In-charge)

Dr. (Mrs.). N. Yesodha Devi., M.com., Ph.D., Principal

Submitted for VIVA VOCE, Examination held on _______________ ____________________ Internal Examiner ____________________ External Examiner

DECLARATION
I, S. Rubika hereby declare that the project entitled A STUDY ON PATIENT SATISFACTION TOWARDS SERVICE PROVIDED BY VASAN EYE CARE HOSPITAL WITH SPECIAL REFERENCE TO COIMBATORE CITY, submitted to Bharathiar University in partial fulfillment of the requirements for the Degree of Master of Commerce, is a record of original work done by me under the guidance of PSGR Krishnammal College for women, Coimbatore and this project work has not formed the basis for the award of any Degree/Diploma/Associate ship/Fellow ship or similar title to any candidate of any university.

Place: Coimbatore _____________________ Date : (S. RUBIKA) (10MCO021)

Endorsed By,

Place: Coimbatore Date :

___________________________ Mrs. R.S. Kanimozhi.,M.Com., M.Phil., PGDCA., Faculty Guide

ACKNOWLEDGEMENT
I thank God for giving me strength and determination to complete the project successfully. I express a deep sense of gratitude and thanks to Smt.R.Nandhini, Secretary, PSGR Krishnammal College for Women and the management for providing me an opportunity to undertake the project work. I extend my sincere thanks to Dr. (Mrs) N. Yesodha Devi., M.Com., Ph.D., Principal, PSGR Krishnammal College for Women for having provided the facilities for undertaking the project work. I express my special thanks to Mrs. R. Nithya., M.Com., M.Phil., MBA., PGDCA., Head of the Department(In-charge), Department of B.Com(CA) and M.Com for her valuable support in completing the project successfully. I owe my sincere thanks to my guide Mrs. Mrs. R.S. Kanimozhi., M.Com., M.Phil., PGDCA., Faculty Guide Department of Commerce (PG) for having given me a valuable guidance, encouragement and support from time to time throughout the course of study which enable me to complete the project successfully. I also express my gratitude to all the staff members in the department. I also express my sincere thanks to Mr. D. Marudhachalam,a Mugil Data Systems, Coimbatore for his valuable guidance and support in applying the statistical tools which enable me to complete the project successfully. I take this opportunity to thank my beloved family members and friends for their encouragement and support to complete my project work successfully.

DEDICATED TO MY BELOVED PARENTS, ALMIGHTY, FACULTIES AND MY DEAR FRIENDS

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