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  • Optimize Canon's global supply chain for efficiency and customer satisfaction

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    Nguyen Trang
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    This document summarizes Canon's supply chain management approach. It discusses Canon's global sales results in 2008 and its product portfolio served by multiple sales channels. The challenges of Canon's existing supply chain structure are outlined, including inefficiencies from hand-offs and duplication. Canon's new approach aims to create a seamless, integrated supply chain through actions like optimizing its logistics network, consolidating organizational functions, establishing service level agreements, and increasing system visibility. Key success factors for this change include clear business alignment, measurable impact, progress sharing, balanced engagement and direction, and an achievable phased approach.

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    canon Europe final report

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    Canon Europe Final

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    This document summarizes Canon's supply chain management approach. It discusses Canon's global sales results in 2008 and its product portfolio served by multiple sales channels. The challenges of Canon's existing supply chain structure are outlined, including inefficiencies from hand-offs and duplication. Canon's new approach aims to create a seamless, integrated supply chain through actions like optimizing its logistics network, consolidating organizational functions, establishing service level agreements, and increasing system visibility. Key success factors for this change include clear business alignment, measurable impact, progress sharing, balanced engagement and direction, and an achievable phased approach.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    48 views18 pages

    Optimize Canon's global supply chain for efficiency and customer satisfaction

    Uploaded by

    Nguyen Trang
    This document summarizes Canon's supply chain management approach. It discusses Canon's global sales results in 2008 and its product portfolio served by multiple sales channels. The challenges of Canon's existing supply chain structure are outlined, including inefficiencies from hand-offs and duplication. Canon's new approach aims to create a seamless, integrated supply chain through actions like optimizing its logistics network, consolidating organizational functions, establishing service level agreements, and increasing system visibility. Key success factors for this change include clear business alignment, measurable impact, progress sharing, balanced engagement and direction, and an achievable phased approach.

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    of 18

    Presentation title Denda New 38pt

    One Canon, One Supply Chain


    00 Month 0000 Denda New 16pt Perry Buenen Canon Europe

    Presentation subtitle Denda New 26pt

    Agenda
    Introduction to Canon The challenge Supply Chain changes Approach Key Success factors

    Supply Chain Management

    2009

    Canon global results 2008


    EUROPE
    Net sales $ 14,741 million Employing 11,000

    AMERICAS

    ASIA & OCEANIA

    Net sales $12,687 million Employing 10,738

    Net sales $17,563 million Employing 108,329

    Regional sales contributions EUROPE 2008


    33%

    AMERICAS
    28%

    OTHERS
    18%

    JAPAN
    21%

    A world-leading imaging company

    1977 1985 1987 1934 1998 2005 1961 2007 1987

    1995

    Supply Chain Management

    2009

    Multiple Channel structure


    Corporate & International Canon Business Centres Emerging Markets Service Parts Reseller Partners Professional Print Office Consumer

    Mass / Special Retail Distributors Industrial products

    Supply Chain Management

    2009

    Supply Chain Facts & Figures


    25 Warehouse locations EMEA 2 Production facilities Consumer: 30 M products & accessories 120 M consumables Office 750 K products & accessories 2 M consumable Service 21 M Spare parts, 4.5 M Order lines

    Supply Chain Management

    2009

    Agenda
    Introduction to Canon Current logistics The challenge Current logistics
    Approach Key Success factors

    Future Supply Chain

    Future Supply Chain

    Supply Chain Management

    2009

    Matching Channels with Supply


    Given the broad range of the product Portfolio separate Supply chains are requested
    Multiple Channel structure

    Tailored TailoredMultiple Multiple Supply Supplynetworks networks High Highflexibility flexibility

    Corporate & International Canon Business Centres Emerging Markets Reseller Partners Professional Print

    Consumer Electronics Consumer Electronics Industrial products

    ice o h ic c g ate r t S

    a a
    Generic GenericSingle Single Supply SupplyChain Chain network network

    a a
    Low Lowcost cost

    Office Consumer
    2009

    Supply Chain Management

    Challenge is to achieve both: How to deliver Value add to the customer while remaining efficient?

    Supply Chain Management

    2009

    Agenda
    Introduction to Canon The challenge Supply Chain changes Approach Key Success factors

    Supply Chain Management

    2009

    10

    Concerns in the Supply Chain


    Effective but not Fully Optimized

    OM

    DC Stock Stock DC PDIPDI

    Many Hand-Overs Duplication of Activities Not always Predictable

    Sales Sales

    OM

    Support Sales Efficiently Customer Requirements

    Customer

    Supply Chain Management

    2009

    11

    Seamless Supply Chain


    Visibility Process Alignment

    Suppliers

    Canon

    Customers

    Suppliers

    Canon

    Customers

    Design Principles 1. Minimum interference between Supplier & Customer 2. Eliminate process steps company cost 3. Align required Process steps 4. Adoptable Supply Chain thru shared resources Service Predictable Reliable Transparent Efficiency Process Network Inventory Cost

    Supply Chain Management

    2009

    12

    To enable change, parallel actions

    Infrastructure
    Distribution (Pre-)Install/Kitting Returns

    Optimize our Network! Optimize its Usage! Based on On-Line Visibility!

    Channel

    SLA

    Execution
    OM Logistics Service

    Visibility
    Systems / Tools

    Supply Chain Management

    2009

    13

    Areas of Change
    Logistics Network
    Consolidated/Shared Multiple Value added service combined Inventory holding

    Organisation & Process


    Single ownership Consolidation of Functions CIG BIG Order mgt integration

    Business Principles & Clear SLAs


    End to End Measurement Clear SLA Standard versus Premium

    System & Visibility


    Transparency End to End External Customers & Internal users Tool to Balance input with available capacity

    Supply Chain Management

    2009

    14

    One E2E Supply Chain as an Enabler


    Infrastructure Regional Structure
    Limited number of hubs Shared network for different channels Limited port of entries

    Pre-Installation combined in DCs Management & Organization Functional inclusion


    Order Management Pre-Delivery Installation

    Transparency

    Supply Chain Management

    2009

    15

    Agenda
    Introduction to Canon The challenge Supply Chain changes Approach Key Success factors

    Supply Chain Management

    2009

    16

    Key Success factors


    Clear Agreement with the Business Clear contribution to the overall Strategy Ability to Measure the actual effect Continuous sharing of factual progress with all stakeholders Find the right Balance between Engagement & Direction Phased approach to enable clear achievable milestones within reach

    Supply Chain Management

    2009

    17

    Thank you

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