Professional Documents
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It has become necessary to develop medicine as a cooperative science, the clinician, the specialist, and the laboratory workers uniting for the good of the patient.
DR. WILLIAM MAYO, CIRCA 1900
Technology has already brought tremendous improvements to healthcare. However, in one critical area, progress has been slow: communications. Effective communications can have a huge impact on everyones quality of life, including the patient, the patients relatives and all the members of the healthcare team. Healthcare is by nature a very collaborative process. Usually several doctors, nurses, medical technicians and others work together to meet each patients unique requirements. At any given time, you must be able to identify where each team member is, how best to reach them, and whether they are available for a consultation. Today, communications come in many formats, including voice mail, e-mail, video mail, audio conferencing, web conferencing, short message service (SMS) and instant messaging, as well as basic fax and telephony services. You need a solution that facilitates your access to all these communications channels and ideally a solution that does so while eliminating the administrative burden associated with multiple applications.
Alcatel-Lucent simplifies communications for healthcare staff with the OmniTouch 8600 My Instant Communicator.
Figure 1. My Instant Communicator provides the healthcare team with user-centric, unified communications
t sis n o
ent
erface t n i r us e
Telephony services
Innova
tive
use r
ex p eri en
Collaboration services
Messaging services
The way it is
Nurse McCormick has to leave the patient and consult the paper-based duty roster to see who is on call. She pages Dr. Black, and waits to see if he responds quickly. (She has no idea where he is, whether he is available, or even if he has received the page.) After several minutes with no response, she leaves the nursing station to go back and check on the patient.
Those who use this product for even a short time will find themselves wondering how they lived without it all these years.
TECKDRIVE BRIEF, FEBRUARY 2008, MIERCOM
With all communication running through the telecommunications system, the healthcare facilitys director can assemble meaningful statistics to measure how quickly teams are able to respond to situations. These valuable metrics can be used to guide future investments and initiatives aimed at improving patient care further.
The doctor is IN
In the world of electronic communications, presence refers to an individuals availability. Think of it as a deluxe and highly efficient version of the In/Out board. With an online presence feature, you dont have to find the stationary message board to see if the doctor is with a patient or available to take a call. Your communications device (such as your Smartphone or computer) will have the latest information on all the members of your team.
Medico-Technical
Administration
Patient
Soft Phone
ON
Effective communications ensure patient care continues when the doctor is busy elsewhere.
Fixed Phone
ON
ON
DECT Phone
Pocket PC
ON
Fixed Phone
ON
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INDUSTRY RECOGNITION
Alcatel-Lucent My Instant Communicator received TMC Labs product of the year award for 2007 (Technology Marketing Corporation (TMC) 2008) My Instant Communicator, part of the Alcatel-Lucent Unified Communications application suite was named a top performer by renowned testing service Miercom (February 2008). According to Miercom: In essence, My Instant Communicator is elegantly intuitive and solidly reliable. End users can manage communication through an interface common to all devices, including Alcatel-Lucent IP Touch phones, desktop PCs and Pocket PCs powered by Windows Mobile.
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ENT2913080401 - EN - 06/2008 - Alcatel-Lucent Enterprise - 32, avenue Klber 92707 Colombes - France - RCS Paris B 602 033 185 Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo, are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is subject to change without notice. 2008 Alcatel-Lucent. All rights reserved. Printed in EEC on chlorine-free paper.
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