QUESTIONNAIRE EXAMPLE 2

Explaining the factors that determine demand and supply of houses in the UK during the above period

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Questionnaire
Part 1: General Passenger and Airline Information
1.1 What is your gender? Male Female 1.2 What is your age group? < 20 years Between 20 and 30 Between 31 and 40 Between 41 and 50 > 50 years 1.3 What is your average income per annum? < 15,000 15,000 to 20,000 20,000 to 40,000 40,000 to 100,000 > 100,000 1.4 Which carrier you prefer to fly with? Full Service Airline Low Cost Airline

1.5 How many times you used Low Cost Airline in last 5 years? Never used 1 to 2 3 to 5 6 to 10 More than 10

1.6 Which airline you mostly use to travel within the Europe? Ryanair EasyJet British Airways Swiss Air Berlin Norwegian Blue 1 Lufthansa KLM/Air France Finnair SAS Other 1.7 How you normally search and buy tickets? Airlines website Through travel search engines Through travel agencies Other method

Part 2: Service Path

2.1 Please rank each service you expect to travel with a low cost airline
Scale (1 = least expectation and 6 = main expectation)

A basic snack Full tasty meal Services before flight starts Services after flight starts Basic in-flight help Regular solid service 2.2 Please rank each service quality attribute as important to you
Scale (1 = least important and 7 = most important)

Reliability (consistent service, punctuality) Responsiveness (efficient service) Safe and sound environment Staff attitude Certain flight schedule Facilities (checking-in, in-flights services etc) Customization

2.3 Please rank each service issue related to the low cost airlines. Use following scale to rank each issue: 0 SCALE Neutral 1 Not Important 2 Somewhat Important 3 Important 4 Very Important

ISSUES 0 I1 I2 I3 I4 I5 I6 I7 I8 I9 I10 I11 Unavailability of flight or ticket information Difficult, inaccurate, slow reservation service Inappropriate of pre-flight services Difficult, inaccurate, slow checking-in No email reminders No early baggage facilities Flight delays, inappropriate schedules etc Inconsistent airline service No discount offers Difficult / no online check-in Difficult / no online seat booking 1

SCALE 2 3 4

I12 I13 I14 I15 I16 I17 I18 I19 I20 I21 I22 I23 I24 I25 I26

Hidden Charges No inflight entertainment (newspaper, magazines, music, TV, games etc) Lack of contemporary facilities Inanticipation of basic needs Uncomfirtable seat No on-board catering Lack of Call center facilities Unsupportive and incooperative staff Irresponsiveness behaviour Crew infriendliness / language skills No ticket cancellation facility Inconvinient location of airport with no parking facilities Uncomfirtable waiting lounge Non-hygenic and inconfirmtable in-flight environment Lack of safety procedures

Thank you very much for your response