CLAY ROBERTS

Dallas, TX 75209 | 832-435-1354 | croberts450@gmail.com

CAREER BIOGRAPHY

Organizations are only as good as the people who make up that organization. To that effect, helping people grow, servant leadership and commitment to goals have been the cornerstones of my success in the field of sales and sales management. My career at Conn's spans 27 years in the home appliance, furniture and consumer electronics industry. First, as a million dollar sales professional, then store manager and district manager. Most recently, as District Manager of the Dallas, Fort Worth and Oklahoma region, the market grew from 11 stores doing $60 million annually to 18 stores and $200 million in annual revenue, with a 94.4% customer satisfaction rating. My scope of responsibility included all sales, store operations, staffing, people development and customer experience. I liken these responsibilities to being the CEO of the market. Effectiveness begins with finding, growing and nurturing talent. Teaching and helping people grow is one of my strengths, as evidenced by assisting in the promotion of five direct reports to the district manager level. It is also a job function I enjoy most. Prior to moving to Dallas, I supervised a 10 store district in Houston with annual sales of $125 million. During that period of my career, in addition to delivering double-digit comparable store growth, I mentored newly selected District Managers. It was the success in Houston that enabled me to be selected to move to Dallas and direct the growth of, at that time, the Company's newest market. Before that, as a store manager, I managed eleven different locations, specializing in new store openings and the turnaround of underperforming stores. The highlight of that period was opening a store in Baton Rouge, LA, which had sales of $2,000,000 in the first month, the most ever by a Conn's location. It would be nearly 4 years before that record was eclipsed. I hold a Bachelors degree from Lamar University in Beaumont, Texas and have completed industry study programs at the University of Notre Dame. Interests include sports and travel.

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CLAY ROBERTS
Dallas, TX 75209 | 832-435-1354 | croberts450@gmail.com QUALIFICATIONS PROFILE
Excellent track record of organizational leadership in business management, turnaround efforts and achievement of goals Possess a unique ability to develop and implement key performance strategies and initiatives which support organizational objectives Quick to learn new cultures and strategies Exhibit proven leadership skills which motivate and direct teams toward success Exceptional interpersonal, communication, negotiation and presentation skills Capable of handling multiple tasks and challenges effectively and efficiently

AREAS OF EXPERTISE
Organizational Leadership Operations Staffing and Retention Business Management Strategic Planning Inventory Control Sales Personnel Development Timely Goal Achievement

PROFESSIONAL EXPERIENCE
District Manager Conns, Inc., Dallas, TX January 2006 February 2013 Capably oversee 17-23 stores in the Dallas/Fort Worth area and Oklahoma with annual revenue of $200M. Consistently achieve excellent sales results and streamlined store operations. Provide comprehensive training and support for up to 48 managers and 350 sales associates. Develop strategic processes to improve sales prospecting, maintenance agreement sales and sales floor execution. Responsible for the recruitment and hiring of managerial candidates and conducted final interviews for all sales personnel. Effectively developed and implemented scorecard management Delivered double-digit comparable store sales growth Performed store audits to ensure compliance to Company standards. Developed and promoted two direct reports to District Manager District Manager Conns, Inc., Houston, TX October 2003 December 2005 Successfully managed 10 stores in Houston with annual revenue of $125M. Consistently achieved excellent sales results and store operations. Provided comprehensive training and support for 22 managers and 200 sales associates. Conducted bi-monthly training meetings for under performing sales associates. Delivered double-digit comparable store growth. Developed and promoted three direct reports to District Manager. Mentored newly selected District Manager to ensure their transition to the role. Store Manager Conns, Inc., Houston, TX December 1987 September 2003 Managed eleven different store locations in the Houston region. Responsibilities included all store operations, staffing, retention, inventory control, customer experience and sales goal achievement. Led turn-around initiative of four under performing locations. Managed the grand opening of three new locations.

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CLAY ROBERTS
Dallas, TX 75209 | 832-435-1354 | croberts450@gmail.com EDUCATION
Bachelor of Arts and Sciences | Lamar University | Beaumont, TX NARDA School of Retail Management | University of Notre Dame | South Bend, IN Effective Communication and Human Relations | Dale Carnegie, Co. Leadership Training for Managers

SUMMARY
Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively. Dynamic, results oriented executive with over 25 years experience. Recognized as a highly effective team builder who excels in the development of talent. Has proven ability to drive overall financial performance while building a winning culture. Expert at leading turn-around efforts at all levels. Superior communication and self management skills which bring companies visions to life.

REFERENCES
Thomas J Frank, Chairman and CEO, Walter M Broussard, Sr. VP of Sales retired and Store Operations Conn's, Inc. Conn's, Inc. 409-656-5220 281-541-1072 tommyfranksr@gmail.com walter.broussard@conns.com Stephen Connolly, District Operations Manager, Dallas Conn's, Inc. 469-525-7361 stephen.connolly@conns.com

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