Ihab Al Zoubi

11th street, Abu Dhabi (T) 0509833307 (C) (E) eng.ehab_z@hotmail.com Profile IT Engineer with 5 years experience. Professional expertise includes networking (Switching+ Routing + Servers) and help desk (1st - 3rd level), systems applications, disaster recovery planning, designing the IT solutions, information protection analysis, IT material Approval and play a role in a contracts with maintenances and suppliers companies. Experience in computer systems consultant with diverse industry. Experience in industrial /construction companies and Training Centers. Certifications MCITP: Server Administrator on Windows Server 2008. CCNA: Cisco Certified Network Associate. Toefl. ISO (14001, 9001, 18001). Syrian Engineers Association member.

Core Qualifications Decision Maker. Team leader. Technology Deployment. Integration, Installation and support. Security Administrator. Recourse management. System Analysis. Implementing the QMS. Various operating systems. On-call experience. Excellent communication skills. Network Architecture. Excellent diagnostic skills. Strategic and Technical Planning. Design solutions. Strong problem Solving/troubleshooting skills. Cisco router management. Strong project management skills. Technical Documentation, Technical Support Strong collaborative skills

Technical Skills Skills Active Directory, DNS, DHCP, VPN, File Service, Server 2008 R2 Cisco Switches 3650 series and Firewall ASA 5520 Exchange, ISA Servers, MS Office, SQL Server 2005 Computer Languages: C#, Java, PL/SQL, C, C++, SQL Windows, Unix, Linux, VMware Experience Professional Professional Professional Professional Professional Total Years 5 2 3 8 8 Last Used Current Current Current Current Current

Professional Experience 06/2012 - Current Combined Group Contracting (K.C.S.S)- UAE- Abu Dhabi Acting IT Manager

Report to the Regional IT Manager and General Manager all IT departments activities. Training and consultation, and recommendations about future planning and development of resources. Provide the engineers with the latest software to help them through their work (EEPM and PCM). Managing the installed servers (DC, Exchange, DNS, Web App, DHCP, and Virtualization). Providing IT services in an effective and efficient manner. Ensure maximum access to and implementation of technology services and resources. Troubleshoot all technology issues. Getting QMS ISO 9001:2008, 14001: 2004, 18001:2004 for IT department and implement it. Maintain log and/or list of required repairs and maintenance. Make recommendations about purchase of technology resources. Research current and potential resources and services. On-Call to any emergency situation as the need arises. To ensure that standards required by Law and Management are maintained at all times in the areas specified above. Planning and implementing future IT developments and undertaking project work. Follow up with service contracts and service centers. Working closely with other departments/ organizations and collaborating with IT Managers at the other branches. Suggesting and providing IT solutions to business and management problems. Ensuring that all the IT equipment complies with industry standards.

06/2010 06/2012

Combined Group Contracting (K.C.S.S)- UAE- Abu Dhabi IT Engineer

Installing, supporting and maintaining new server hardware and software infrastructure. Managing email, anti-Spam and virus protection. Setting up user accounts, permissions and password. And also monitoring network usage. Ensuring the most cost-effective and efficient use of servers. Analyzing and resolving faults, ranging from major system crash to a forgotten a password. Undertaking a routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the Internet. Providing training and technical support for users with varying levels of IT knowledge and competence. Determining the specification of all IT materials that are required. Fix the error and damages of IT devices such as (PC, printers and others). Provide network access to all staff. Load all required software. Provide network accounts and passwords as required. Monitor security of all technology. Install and maintain Foolproof and passwords. Input and maintain IP addresses. Identify and prepare hardware for disposal when appropriate. Ensure hardware is stripped and secured before disposal.

01/2008 - 01/2010

Sakhr Group Company Syria- Daraa Help Desk and Network Engineer

Helping customers with selection IT materials by Suggesting and providing IT solutions to business and management problems. Troubleshoot the network resources (PCs,Servers and printers) Creating user accounts and manages it, permissions and password. Analyzing and resolving faults 1st - 3rd level for my colleges at the company. Follow up with the customers to see their satisfaction about Sakhr products. Providing training and technical support for IT staff regarding new software. And knowledge IT bases for the other staff. Planning, analyze and implementing software solutions.

09/2007 - 10/2008

Aleppo Chamber of Industry (ACI) Syria- Aleppo Programmer and Data Analyzer Leader Analyze and Design the data base for the companies at ACI. Design the GUI forms for the ACI application. Implement the first and second stage from the ACI application. Design software for printing cheques. Play a team leader at the IT department. Analyze the migration process form the old data base to the new one. Design a web server using POP3 and SMTP. Analyze and solve the problems that users face on their computers. Design the recommendations for the development process in the future.

01/2005 - 02/2006

Golden Net, Computer Center and Net Cafe Syria- Daraa

Network Administrator Education 2008 Mamoun Private University for Science and Technology, AleppoSyria Computer Systems Engineering Bachelors in Computer Systems Engineering 2004 AL Motawfaqeen Secondary School, Daraa Syria Science. Secondary school certificate with 90% This school for outstanding students. Accomplishments IT Training Successfully trained 135 employees to use new operating system (Windows Seven and MS Office 2010). Quality Control Increased company productivity by 15% through by implementing bar-coding and RF equipment for system software administration which is enhanced the inventory and save the money. Network Security Updated network systems to support confidential company operations and eliminate hacking ability by installing a hardware firewall. Programming Increased productivity at the accounts department by 12% by developing application for accounting tasks including calculate the salaries, the suppliers charges, printing punctuation numbers in cheques. Increased productivity at the Human and Resources department by 30% by developing application for: calculate the salaries, the leaves, the insurance and VISAs for the company. Increased productivity at the QAQC department by 40 % by developing software for the documents control to be traceable, save and organize all corresponds at the company. Increased the productivity at the Procurement department by 30 % by developing an application to issue the LPO (Local Purchase Order) after receiving the MR (Material Requisition). Operational Management Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers. Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors. Installing the network, one server and the 40 computers. Monitoring and Troubleshooting the network, the server and the computers. Configure the Net Caf software. Installing the antivirus software (Client-Server). Manage the user accesses to the resources and websites on the Internet using ISA server.

Project Management Coordinated with third-party development team on engineering and professional service activities and tasks. Problem Resolution Responsible for support and development of company disaster recovery plan. Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work. Network Security Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Projects Programming: Network Chess game. Digital Signature Standard: through my graduation project using certificates. Network traffic sniffer. Puzzles. Scientific Calculator. Web mail. Others: Design the network infrastructure between two branches in UAE and Kuwait. Support 5 site offices at Abu Dhabi for their projects (240 PCs). Provide the connection technology using static IP between the site office and the branch in UAE. Represent my college at Arabian Universities meeting at Latakia 2009.

All reference documents will be available upon request.