UNIVERSITY OF PETROLEUM & ENERGY STUDIES DEHRADUN

SIP Report NO.-1

Submitted by : Ujjwal k Mishra MBA LSCM IIIrd SEM

Acknowledgement
I owe a great thanks to many people who helped us while making this project. Firstly I would like to thank our professor for giving us this project so that I can broaden my vision. He would also like to thank him for his support and guidance throughout the project. I would also like to thank my institute and all the faculty members without whom this project would have been a distant reality. Last but not the least; we would like to thank our parents for their love and support.
Date: Signature:

About the Organization

1987 is the year that witnessed birth of Agarwal Household Carrier with main activity of Household goods relocation. Time provided with us experience, core competence and confidence. From those small beginnings, our company has grown and grown and grown. And the growth has been remarkably rapid. What started off as a small business has now become one of India's largest transportation companies. To reflect the vastly increased scope of activities, a suitable name was required. We have renamed our company as Agarwal Packers and Movers Ltd. Our company runs over 1000 vehicles. Our Pan India presence has been marked by the establishment of 52 Company owned offices which service 1264 locations across the country. And we are expanding. It was a small beginning with Large vision and drive to excel. Today we are one of the largest logistics and supply chain company. Commensurate with the growth of organization into various verticals it was renamed as Agarwal Packers and Movers Ltd and today we are proud owner of over 1000 vehicles, 73 companies owned offices, serving 1264 locations PAN India and there is no looking back. We are growing with the blessing of our esteemed customers. We have travelled path of growth with the help of professional and dedicated team. Creativity, quality, innovations, waste cutting and service with a smile is what drives us towards our customers from all across globe. Today we are the pioneers and we have never diluted our standards. Today we are an organization being run by professionals and dedicated team and we do not believe in Franchise culture at all. Today we are proud to be Rs. 650 Crores business conglomerate and have diversified interest in infrastructure development, Air Cargo terminal management, relocation , transportation, logistics, 3PL, warehousing and related activities. As we have catapulted into growth areas organization has viewed employees welfare also as a means towards Customer satisfaction as we believe that if our employees are satisfied the customers will also be Satisfied. Not to leave at this we also believe that our drivers who drives the economy and are wheels of growth also need special attention and forgiving ahead we have setup Driver Seva Kendra that was launched at DUDU in Rajasthan. Well defined code of conduct and ethics are core drivers of our HR philosophy and we are proud to be Indias No.1 today.

Service Range
India's economic growth, coupled with globalization, has seen a rapid increase in the movement of goods and people across the country over the years. Reliable relocation service is the need of hour that is hassle free tension free. At Agarwal Packers and Movers (APM), relocation services. We have developed and implemented excellent plans for the systematic relocation of household and commercial goods. Packing materials of high quality are deployed, to ensure that the goods are handled with care reach their destination in good condition. Wherever necessary, portable home units and Welfare Activities are used. For the majority of householders, the hassles of packing and moving can be intimidating. Today, these tasks are best left to professionals. Ours is a professionally run company and: we take care of packing, loading, moving, unloading and unpacking of the goods assigned to us. Depending on the nature of the articles, appropriate packing material is used. Special care is taken for delicate items. In urban India, disposal of used packing material can be difficult. In fact, it can be an avoidable headache for a householder who has to settle down in a new location. Our service takes care of this issue, too. We are always eager to give our clients the best possible service. Based on our experience, we have found that certain types of transport vehicles and packing methods are of immense help in providing our 'A Class Service'. For certain types of packing, we use Corporate Social Responsibility and Welfare Activities.As an offshoot of globalization, there are many professionals who move overseas. Often, they wish to take some of their belongings to the new location. Our company has a proven Reach Us service. This service operates smoothly, either through our own network or through reliable companies in the destination country.

Our Team
Our company has installed very good infrastructure. Substantial investment has gone into transport vehicles, fork lifts, packaging material, communication and other equipment. We also operate a large number of offices and warehouses. Our company is able to make optimal use of this infrastructure thanks to the efforts of our excellent team. This team consists of qualified and experienced personnel with a professional approach to our industry and service. It is because of their dedication, expertise and knowledge that our company has earned its reputation among our customers. Every member of our team contributes towards achieving our aim of consistently providing quality services.

To run smoothly, every system needs to be 'well oiled', it need to be maintained well. There are several experienced personnel with us who have been entrusted with the maintenance of different vehicles and equipment. Our courteous service and consideration for clients' interests have helped us to retain existing clients and attract new ones. New developments are taking place all around us, and in every field. We have a research and development team, who with their continuous research provide us with new and innovative ideas to improve our quality and range of services.

Industry We Serve
Our company's original name, Agarwal Household Carrier, indicates the sector for which our services were intended. Things have changed. We have grown substantially. But our interest in serving the household sector has not diminished in any way. In fact, customers have pointed out that the quality of our services has actually improved. This is due not only to our years of experience, but also to our investments in acquiring new equipment and learning new techniques. There are several business establishments in different parts of the country who entrust us with their packing and moving requirements. Small, medium and even large companies find it cost effective to use our services rather than set up units of their own. Our large network of offices linked by excellent communication facilities come in very handy in tracking consignments. With over 1000 well maintained vehicles, our company has an enviable delivery record. Our Request a Quote and Achievements are in great demand among all categories of clients. Many clients, bothhouseholders and corporates, find our Car Carriers safe and reliable. Over the years we have gradually built up a huge network of 52 Offices and 21 Service Centers across the country. Thus, we are able to serve individuals and corporates who require shifting of products to any part of the country. Agarwal Packers and Movers has made a significant contribution in boosting Indian Exports. The international Business contacts developed over the years, has helped in creating a dependable Reach Us Service. Many individuals and corporate exploit this service for shipping their products to customers settled abroad.

Quality
Right from our very first day in business, our stress has been on quality and courteousness. Our reputation has been built upon these attributes. Quality has become integral with the way we think, plan and work in fact, it has become a part of our lives. At Agarwal Packers and Movers, we exceed our customers' expectations very often. Each and every member of our team, irrespective of the position held, understands that it is important to gain and retain the customers' confidence. The processes involved in our services are so diverse, and frequently so intricate, that each member has to do his job, not just well, but better than expected. We are happy to say that feedback from clients has been very positive. We entered the relocation business fully aware that our company could grow only if it could gain the confidence of clients. Our infrastructure and the way our staff handle consignments go a long way in reassuring customers that their valuable goods are in safe hands. We have committed ourselves to give them more than what they expect from us. All our products are as per IEC standards. We are also an ISO 9001-2008 Certified Organization.

Infrastructure
Our company, Agarwal Packers and Movers, was established in 1987 with an office in New Delhi. With the growth of our business activities, offices were set up in other cities. Today we have a network of 52 offices and 21 service centers in various cities across the country. Our original New Delhi office is now our Head Office, the nerve center of our network. Thus, clients from practically all parts of India are able to avail themselves of our services. With a huge fleet of over 1000 well maintained vehicles, our company has naturally become a leading packing and moving service provider. High quality packing material is always available at our various centers. A substantial number of portable home units and Welfare Activities have been procured. For safe and easy loading and unloading, a large number of trolleys, forklifts, portable home units and similar equipment are available. State-of-the-art warehouses have been built for safe storage of goods. Specially designed vehicles are used for car relocation.

Substantial investment has been made in computerization and communication services to keep track of the consignments. There is a 24x7 customer care service in place. Our aim is to continue to maintain our reputation as a customer-friendly company.

Vision & Mission

Vision To be a globally recognized corporation that provides best Household Transportation & logistics solutions, delivered by best-in-class people. To achieve our vision through fairness, business ethics, global reach, technological expertise, building long term relationships with all our associates, customers, partners, and employees.

Safety policy of APML LTD

Reference 1. http://www.agarwalpackers.com/ 2. http://www.agarwalpackers.com/vision-and-mission.html 3. http://www.agarwalpackers.com/profile.html