Professional Documents
Culture Documents
Version: V15
CONTENTS
Quality Vision Scoping Framework ................................................................................ 3 2.0 Quality Vision ...................................................................................................... 3 3.0 Quality Mission .................................................................................................... 3 4.0 Determining the QA Level for each product ........................................................ 3 4.1 Brand Assessment .............................................................................................. 4 4.2 Vendor Assessment Guidelines .......................................................................... 4 4.3 Classifying the product risk ................................................................................. 4 4.4 Risk Rating by Level............................................................................................ 5 5.0 Category/Product Standards ............................................................................... 6 6.0 Trading Terms ..................................................................................................... 7 7.0 QA & Ethical Sourcing Audits .............................................................................. 7 8.0 Product sample Assessment ............................................................................... 7 9.0 3rd Party Testing ................................................................................................. 7 10.0 GMQA Activities & the Woolworths Ltd Risk Framework .................................... 8 11.0 GMQA Process Level 4 Nightwear and limited daywear .................................. 9 12.0 GMQA Process Procedures - Level 4 Nightwear and limited daywear.............. 10 13.0 GMQA Process Level 2 Nightwear and limited Daywear ............................... 18 14.0 GMQA Process Procedures - Level 2 Nightwear and limited daywear.............. 19 15.0 GMQA Process Level 1 & 2 National Brands ................................................. 22 16.0 GMQA Process Procedures Level 1 & 2 National Brands.............................. 23 17.0 GMQA Process Level 3 & 4 Products ............................................................ 24 18.0 GMQA Process Procedures Level 3 & 4 Products ......................................... 25 19.0 Roles and Responsibilities for GMQA Activities ................................................ 29 20.0 Reporting of Results.......................................................................................... 30 21.0 Pre-shipment Inspections.................................................................................. 30 22.0 Product Audits ................................................................................................... 32 23.0 Customer Complaints........................................................................................ 32 24.0 Artwork/Packaging ............................................................................................ 32 25.0 Ongoing Product Review................................................................................... 32 26.0 Supporting documentation ................................................................................ 33 27.0 Product samples................................................................................................ 33 28.0 Finished Assessment Samples ......................................................................... 34 29.0 Target Response Time...................................................................................... 34 30.0 Charging............................................................................................................ 34 31.0 Recall & Withdrawal Procedures ....................................................................... 35 32.0 QA Teams ......................................................................................................... 36 33.0 AUS GMQA Contacts (02) 888 - etxn................................................................ 36 34.0 Hong Kong QA Process .................................................................................... 37 35.0 HKQA Contacts (852) 3604 - etxn..................................................................... 37 36.0 QC@DC ............................................................................................................ 37 37.0 Process Review................................................................................................. 37 38.0 Terms and Definitions ....................................................................................... 37 39.0 Big W GMQA Internet Quick Links .................................................................... 38 40.0 Attachments ...................................................................................................... 39
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2.0
Quality Vision
To enable our customers to have complete trust in the quality and therefore, the value of the products we sell at Big W and Woolworths.
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It is important when considering the risk of the vendor that this is done with the specific product in mind for example a vendor may be very reputable but if they are new to producing the product in question (and it is very different to their traditional products) then more rigorous QA and assessment activities will be necessary.
4.1
Brand Assessment
In the first instance, if the product is going to be branded for one of the Woolworths Limited Group businesses (Wow Ltd Brand), it will always be subject to the highest level of QA because, notwithstanding that we maintain that all levels of QA will be rigorous, the risks for Woolworths Limited and our Brand are higher in this scenario. The following are classified as a WoW Ltd Brand for Woolworths Limited Group businesses: A product branded or labelled with one of the Woolworths Limited Group business names ie Woolworths or DSE. A product carrying a licensed, control, house or exclusive brand or label for a Woolworths Limited Group business ie Abode, AWA, Essentials, Allsorts, Dymples.
If the product is going to be sold under the vendor brand and is not exclusive to a Woolworths Limited Group business then the QA Level will be driven by the risk of the vendor and product.
4.2
Vendors who are recognised positively in the Australian market or industry will typically be deemed a lower risk vendor. The following criteria will be applied in a making this assessment: Whether: the vendor supplies this product to other major Australian retailers (K-Mart, Target, Myer, Bunnings, Officeworks, JB Hi Fi, Toys R Us etc) the vendor can demonstrate that they have a quality assurance, compliance and monitoring program in place the vendor can demonstrate that they have a crisis management program (including procedures for product recalls) in place the vendor has not received any recent negative press in relation to product quality or manufacturing practices the vendor has not been the subject of any regulatory activity, legal or enforcement action the vendor has their factories audited (for quality and ethical practices).
If the product is going to be sold under the vendor brand and the vendor is deemed by us as being positively recognised in the Australian market, then the product risk will be the next consideration to determine the QA Level and whether that product and vendor will be included on the Woolworths Limited National Brands Register.
4.3
Any product that is either subject to safety standards, or subject to a product specific standard under either the Trade Practices Act or various Commonwealth state and territory legislation, will be typically classified as having a higher risk. There are also some products that Woolworths Limited considers to be high risk not withstanding that they are not specifically legislated. These will also be classified as High Risk for QA purposes. Product risk should be confirmed with GM QA prior to orders being placed. All Product Standards in place as at July 2009 have been assessed using the decision point Is the product subject to any Big W or regulatory product safety standards? to determine whether they are High Risk or Non High Risk (refer to Woolworths Limited Product Standards Classification).
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The Product Standards have also been mapped to the Product Ranges purchased for to a Woolworths Limited Group business. Where a particular Product Range references a number of Product Standards which are both High and Non High Risk, the entire Product Range is classified as High Risk. The table below summarises the vendor and product profiles of each Level and provides an example. Level Level 1 National Brands Vendor and Product Characteristics Vendor branded product, Product is produced by a vendor with a positive reputation in the Australian market / industry for producing that product, and Product is not in a high risk category. Vendor branded product, Product is produced by a vendor with a positive reputation in the Australian market / industry for producing that product, and Product is in a high risk category. Examples Loreal, Pantene, Huggies Omo, Coca Cola, Gillette Dunlop Sporting Goods Bonds Apparel Bonds & Osh Kosh Nightwear Lego Toys Sony Televisions, DVDs Fisher Price Nursery Toys Imgram Micro agent for Canon & Logitek Gardening Tools Stationary Tea Towels & Napery Kitchen Utensils Essentials, Scribblers, Allsorts underwear, Pink Sugar, Wave Zone, House x Home. Patio Outdoor furniture and garden tools produced by Jamie Durie Allsorts Childrens Sleepwear, Dymples Zipp, AWA, Home Collection & Abode electrical, Tinkers. Fitness equipment Toys Gift with Purchase attached to any product regardless of parent product/vendor level.
Level 3
Level 3
Vendor branded product, Product is not produced by a vendor with a positive reputation in the Australian market / industry for producing that product, and Product is not in a high risk category. Private Label/Corporate Branded exclusive Product or licensed to Woolworths Ltd. Product is not in a high risk category
Level 4
Private Label/Corporate Branded exclusive Product or is licensed to Woolworths Ltd. Product is in a high risk category. Vendor branded product, Product is not produced by a vendor with a positive reputation in the Australian market for producing that product, and Product is in a high risk category.
Level 4
4.4
For each QA Level, the inherent risk has been determined in the following categories: Product Safety, Financial, Reputational and Legal. The inherent risk is the risk that exists to the Woolworths Limited Group business if no QA activities were completed. The residual risk is that remaining after a degree of QA assessment and activities are completed. The inherent risk determines the type of QA activities required, how often they need to be completed and by whom. The risk increases as you move across the QA Levels from 1 to 4 and therefore more QA activities are required to reduce the residual risk to acceptable levels. The table below summarises the inherent and residual risks of each of the Levels for each of the risk categories. Where the residual risk is Medium or above, management need to make a business decision to determine whether or not this level of risk is acceptable.
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Risk Rating
High Medium Low
Product safety
1 2 3 4 1
1 2 3 4 1 2
Financial
2 3 4 3 4 1 2 3 4 1
Reputational
1 2 3 4 1 2
Legal
2 3 4 3 4
# #
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SGS Intertek (ITS) AusTest Laboratories Testing and Certification Australia (TCA)
****All reports are to be emailed directly to the Vendor from the test laboratory (not the factory) and then to the Big W buyer/MA, WW AA/BM or HKPO QA in their original PDF format with a clear description and clear identification of all product reference number/keycode at the time of submission. All keycodes associated with the test are to be listed on the test report.
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Level 1 National Brand Vendor Approval Signed trading terms Commitment to Quality in Vendor Guide Quality & Ethical Sourcing Audit Pre -Order Product Standards Product Specifications Pre-Production Bronze sample submission Vendor initiated 3rd Party Testing Buyers Silver sample submission QA Assessment of Silver & Test reports Approvals Packaged & Hard Goods Newline Committee (hangered goods exempt)
Production
Gold Sample Assessed by QA Pre-shipment Inspection
DC
QC@DC Stores Store Operations & Customer Complaints QA Annual Reviews National Brands Annual Audit of compliance to standards RP Product annual QA review
* Where WoW Ltd is involved in design or specification bronze is required. If not; silver only required.
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Action required Compliance Submit unaudited vendor details to WQA WQA facilitates forms to be submitted by vendor. Assess outcome of audit and accredit vendor or Corrective Action Plan
Additional Notes Document outlining Woolworths Ltd Ethical Sourcing expectation for Trade Partners
Audit Template
Woolworths QA facilitate audits which will be inclusive of Ethical Sourcing Policy. Audits performed by a 3rd party these are done at a vendor level. Outcomes are approved conditionally approved or at risk with CAP. Quality aspects covered in the Factory Audits are: Quality system Regulatory Standards Factory Practices Inspection & Testing Product Traceability Document Control
2.0 Keycode generation 3.0 Bronze submission. Fit and Design sample
Book audit by 3rd party certification body. Perform audit and send results back to WQA Generation of the keycode in SFR Check the accuracy of sample and documentation. Preparation of bronze sample in correct base fabric size and components. Ie. Correct weight composition and fabric type.
Bronze sample.
Bronze sample does not need to be in correct colour. Components for this purpose include: Elastic, trims etc.
Artwork for prints motifs appliqus and intended fire category labelling
Intended labelling including the following: care and content labelling country of origin labelling and brand labelling"
Allowed exclusions are-prints motifs appliqus and labelling providing that these are submitted in electronic format and to scale. An accurate description of the above is also required. Artwork needs to be representative of anomalies in design i.e. grading of appliqu over size range. Fire category labelling will not be confirmed at bronze stage. Labelling will not be confirmed at bronze stage.
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Document Location Submission forms can be found in the annex of the QA Standard Operating Procedures(SOP)
Additional Notes Submission form is to state the intended fire category. Vendor can make comments regarding the sample on the submission form.
Spec sheet for relevant sample with keyline drawing including mandatory measurement points indicated. Vendor must measure sample and make comments regarding the sample on the spec sheet.
Style sheet/story boards No 3rd party test reports for flammability on base fabric or last years test report will be assessed at this time Submit physical sample to buying. Submit documents to buying electronically Check the accuracy of sample and confirm the submission information to the sample and the order Submission of bronze sample/documents via database Keycodes (Childrens nightwear and limited daywear only) are to be linked to the submission Physical submission of the bronze sample to QA department
Buying
As above
Refer to Quality Systems User Manual on How to Link Keycodes. Keycodes have to be raised in SFR 24 hours before they can be linked to the data base. Buying department is to place the bronze samples on the softgoods rack located in QA.
Quality Technician
Submission form and submission ticket Spec sheet Bronze sample Style sheet/story boards Artwork for prints motifs appliqus fire category labelling. Intended labelling including the following: care and content labelling country of origin labelling and brand labelling"
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Action required Sample assessed for fabrication, construction, fit, safety, measurement, grade and compliance with all mandatory standards.
Supporting documentation
Additional Notes Fabrication/weight-Assessed against submission information. Construction-Assessed against QA design manual. (refer to Internet) Fit-Visually assessed on the dummy. Safety-Assessed against QA Design manual.(refer to Internet) Measurement and grade-Sample compared against documentation submitted Mandatory-Assessed against any relevant mandatory Standards. Eg Childrens nightwear and limited daywear, Trade Practices Act, etc) Photos (Childrens nightwear and limited daywear only) taken and placed in data base as attachment.
Photos (Childrens nightwear and limited daywear only) taken and placed in data base as attachment. Finalised QA assessment report
QA Assessment report
Vendor
Sample stored (Children's Nightwear and Limited Daywere Only) Check the accuracy of sample and documentation. Preparation of three identical samples in production fabric. Two for QA and one to be kept by buying Preparation of the required documentation Submit physical samples to buying.
Sample
QA Laboratory
Sample placed in WIP status if approved pending silver sample submission. No OSC will be given on bronze sample. No Pass will be given on bronze sample. Finalised QA assessment report sent back to buying via data base. Sample sealed until silver and gold submissions are received. The samples and documents are stored for 5 years upon receipt of gold samples. Silver samples need to be approved prior to production commencing
Submission form is to be completed in full. If the bronze assessment indicates outstanding paperwork (amended spec/technical information), this can be submitted at silver stage. This does not include a new composition of fabric.
Submit documents to buying electronically Flammability reports (if required) on the finished production fabric conducted by independent 3rd party testing house. Independent 3rd party testing house is to confirm flammability, weight and composition. BIG W accepts flammability test reports (Flame spread and Surface burn) from the testing houses listed in the SOP (Refer Internet) provided mandatory tests are NATA or CNAS accredited. These 3rd party test reports must not be submitted to BIG W via the factory. They must be in original PDF format direct from the vendor Flammability test reports must have all keycodes listed on the report.
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Action required
Supporting documentation
Document Location
Additional Notes If second drop is ordered with new keycodes the above process will need to be repeated. Test reports also will have full fabric description style number and test results listed on the report. 3rd party test reports are to have photos attached of all fabric submitted. 3rd party test reports (Non Mandatory) to be carried out on finished production fabric for print durability, rubfastness and colourfastness to washing specific to riskiest colour in the order by fabrication. Stability to be carried out on base cloth in any colour. Reports to include accurate fabric descriptions and fibre content. Weight to be confirmed by testing. 3rd party label durability test report can be assessed at this stage if the production labels are tested attached in the manner in which the item will be used. Labels are to be attached to sample (where possible) On exception artwork/photos of labels showing where they will be attached must be submitted in electronic format and to scale, and will be assessed for suitable care, content and country of origin information. Packaging/artwork assessed against mandatory requirements and QA packaging manual.(refer link). Any additional claims made on packaging must be supported by 3rd party test reports
All packaging/artwork. Test reports to confirm claims Buying Check the accuracy of sample and confirm the submission information to the sample and the order Submission of two identical silver samples/documents via database using previous QAID. Physical submission of the silver samples to QA department Sample assessed for accuracy, fabrication, safety, performance and compliance with all mandatory standards. As above.
Buying is to place the silver samples on the softgoods rack located in QA. Two silver samples
Quality Technician
Submission form and submission ticket completed in full Each assessment is to show technicians initials. BIG W Website BIG W Website
Fabrication/weight-Assessed against submission information Safety-Assessed against QA Design manual.(Refer Internet) 3rd party test reports submitted assessed against BIG W QA textile manual (Refer Internet) Mandatory-Assessed against any relevant mandatory standards(Childrens nightwear and limited daywear, trade practices Act etc) 3rd party test reports will only be assessed if relevant to submission information and sample submitted.
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Action required
Document Location
Additional Notes Independent 3rd party testing house is to confirm flammability, weight and composition. BIG W accepts flammability test reports (Flame spread and Surface burn) from the testing houses listed in the SOP(Refer Internet) provided mandatory tests are NATA or CNAS accredited. These 3rd party test reports must not be submitted to BIG W via the factory. They must be in original PDF format direct from the vendor. Flammability test reports are to have all keycodes listed on the report. If second drop is ordered with new keycodes the above process will need to be repeated. Test reports also will have, full fabric description, style number and test results listed on the report. 3rd party test reports are to have photos attached of all fabric submitted. 3rd party test reports (Non Mandatory) to be carried out on finished production fabric for print durability, rubfastness and colourfastness to washing specific to riskiest colour in the order by fabrication. 3rd party label durability test report can be assessed at this stage if the production labels are tested attached in the manner in which the item will be used. BIG W accepts label durability test reports from the testing houses listed in the SOP(Refer Internet) provided the mandatory test are NATA or CNAS accredited. Packaging artwork assessed against mandatory requirements and QA packaging manual.(refer Internet) Any additional claims must be supported by 3rd party test reports. Labels are to be attached to sample (where possible) On exception artwork/photos of labels showing where they will be attached must be submitted in electronic format and to scale, and will be assessed for suitable care, content and country of origin information.
Performance reports
Packaging/artwork check
Internet
Comprehensive photos taken and placed in data base as attachment. If initial assessment is approved attach bronze to the two silver samples and submit for second mandatory check. Assessment is not finalised until second mandatory check is complete. Second mandatory assessment completed Finalised QA assessment report Both silver samples ticketed and signed off if approved. One sample is given to Quality Specialist.
Item will not proceed to second mandatory check until initial assessment has passed.
Two silver samples QA assessment report Bronze and silver sample QA data base
Mandatory test reports may be validated with 3rd party testing house Finalised QA assessment report sent back to buying via data base Authorised-signed ticket.
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Supporting documentation
Document Location
Additional Notes Sample held with bronze until gold submissions are received. The samples and documents are stored for 5 years upon receipt of gold samples. Preshipment inspection request is e-mailed to vendor.
Vendor
Review approved silver sample and completes preshipment inspection request. Seals silver sample and returns to vendor via collection point or posted Picking of two identical production samples prior to preshipment inspection taking place. One for QA and one to be kept by buying Preparation of the required documentation
Collection point is located in QA. Vendor is to collect or alternatively sealed sample is posted back to vendor Gold Sample/s The gold samples are to arrive at BIG W at the time of the pre shipment inspection report being sent. Vendor prepares 1 gold sample if flammability is not required on sample. If requested, vendor is to prepare an additional 3 gold samples if flammability is required on sample. This is to be done per style per print colour. If the 3rd party label durability test report was not assessed at silver stage it must be assessed at this stage on the production labels. They are to be tested attached in the manner in which the item will be used. BIG W accepts label durability test reports from the testing houses listed in the SOP(Refer Internet) provided the mandatory test are NATA or CNAS accredited.
BIG W Website
Button/Stud test reports (If required) Submit physical samples to buying. Submit documents to buying electronically Check the accuracy of sample and confirm the documentation to the sample and the order Submission of gold sample/documents via database 3rd party test report for label durability Gold sample/s need to be representative of anomalies in design ie grading of appliqu over size range.
Buying
If the 3rd party label durability test report was not assessed at silver stage it must be assessed at this stage on the production labels. They are to be tested attached in the manner in which the item will be used. BIG W accepts label durability test reports from the testing houses listed in the SOP (Refer Internet) provided the mandatory test are NATA or CNAS accredited.
Button/stud test reports (If required). Physical submission of the gold sample to Quality Specialist
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Action required Sample assessed for compliance with all mandatory standards.Sample assessed for quality.
Document Location
Additional Notes Mandatory-Assessed against any relevant mandatory standards (Childrens nightwear and limited daywear, trade practices Act etc). If a non-conformance is identified the issue is to be escalated to the Quality Risk and Compliance Manager and to the Merchandising Manager for resolution. Childrens nightwear and limited daywear will not be released unless it complies with all aspects of the relevant standard. Report is placed in Pass with DC inspection if approved. Finalised Qa assessment report sent back to buying via data base. Representative gold sample/s is/are sealed with the bronze and silver samples and stored for 5 years.
Sample sealed and stored Softgoods Compliance Specialist When required, send additional samples away to 3rd party testing house for flammability testing. Receive additional flammability test reports from 3rd party testing house. Submission of reports via database and assess reports for compliance. Prepare pre shipment pack Submission request to 3rd party testing house Test report from 3rd party test house.
Vendor
Sample and pack to contain all relevant information/details to allow pre shipment inspector to conduct inspection without delay. Pre shipment inspection will be paid for by the vendor. Preshipment inspections can take place at the factory or at a consolidation point. Protocol including inspection and report requirements Sealed silver sample Spec and grade sheet. Completed 3rd party pre shipment inspection booking form MOP/BOI Preshipment inspection booking form Silver sample and preshipment pack.
Advise factory to commence production To book preshipment inspection with 3rd party testing house 3rd party testing house Arrange preshipment inspection within 2 weeks of booking ensuring that goods will be 70100% complete. Ensure the preshipment inspection report is send directly to Quality specialist cc the vendor.
Inspection will not take place unless the goods are 70-100% complete.
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Action required Review preshipment inspection report, resubmit and attach to the QA ID in data base and release the goods for shipment. Finalised QA assessment report
Document Location
Additional Notes Cargo shipping will not release any FOB or FIS line until approval from the Quality Specialist.
7.0 DC Inspection
QC@DC inspectors
Quality Technician
Verify gold sample and pre shipment inspection report have been assessed and meet requirements Randomly selects products to be audited through season. Visit a selective BIG W or Woolworths store. Products are purchased through IST if non-conformance is identified. Submit product/s to QA via data base Assess product/s against mandatory standards and regulations. Finalise QA assessment report.
Item is placed in Pass with OSC if approved No level 4 Children's nightwear and limited daywear is to be X-Docked.
Sample tests of rotating, categorical products performed at local stores to provide clear and true information and reduce risk of defective products.
Finalised QA assessment report sent back to buying and compliance specialist via data base. Complaint form
Buying
Quality Technician
Receive complaint and details from customer Obtain faulty sample and complete sample from store. Submit samples/documents to QA via data base. Sample assessed for safety and compliance with all mandatory standards. Finalised QA assessment report
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BIG W Website
Label durability must be assessed at this stage on the production labels. They are to be tested attached in the manner in which the item will be used. BIG W accepts label durability test reports from the testing houses listed in the SOP (Refer Internet) provided the mandatory test are NATA or CNAS accredited. BIG W accepts flammability test reports (Flame spread and Surface burn) from the testing houses listed in the SOP (Refer Internet) provided mandatory tests are NATA or CNAS accredited. These 3rd party test reports must not be submitted to BIG W via the factory. They must be in original PDF format direct from the vendor.
Submission form completed in full Submit physical samples to buying. Submit documents to buying electronically Check the accuracy of sample and confirm the documentation to the sample and the order Submission of gold sample/documents via database Physical submission of the gold sample to Quality Specialist Sample assessed for compliance with all mandatory standards. Sample assessed for quality. Gold sample/s need to be representative of anomalies in design i.e. grading of appliqu over size range.
Buying
BIG W accepts flammability test reports (Flame spread and Surface burn) from the testing houses listed in the SOP (Refer Internet) provided mandatory tests are NATA or CNAS accredited. These 3rd party test reports must not be submitted to BIG W via the factory. They must be in original PDF format direct from the vendor.These reports may be verified. If a nonconformance is identified the issue is to be escalated to the Quality Risk and Compliance Manager and to the Merchandising Manager for resolution. Childrens nightwear and limited daywear will not be released unless it complies with all aspects of the relevant standard.
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Action required
Additional Notes Label durability must be assessed at this stage on the production labels. They are to be tested attached in the manner in which the item will be used. BIG W accepts label durability test reports from the testing houses listed in the SOP (Refer Internet) provided the mandatory test are NATA or CNAS accredited. Mandatory-Assessed against any relevant mandatory standards (Childrens nightwear and limited daywear trade practices Act etc). Report is left in OPEN status pending pre shipment inspection report If requested vendor is to prepare an additional 3 gold samples. Representative gold sample is sealed and stored for 5 years.
Sample assessed for compliance with all mandatory standards QA assessment report Request audit samples (If required) Sample sealed and stored When required send additional samples away to 3rd party testing house for flammability testing. Receive additional flammability test reports from 3rd party testing house. Submission of reports via database and assess reports for compliance. Prepare pre shipment pack
QA test report
Submission request to 3rd party testing house Test report from 3rd party test house. Report is left in Pass with DC inspection if approved.
Vendor
The samples are not to be shipped to the Woolworths Ltd DC's without an approved pre shipment test report and approved gold sample Pre shipment inspection will be paid for by the vendor. Preshipment inspections can take place at the factory or at a consolidation point. Vendor may have there own people do there preshipment inspection but are requested to follow the Woolworths Ltd pre shipment protocol wherever possible.
To book preshipment inspection with 3rd party testing house 3rd party testing house/ Vendors own people. Quality Specialist Ensure the preshipment inspection report is send to Quality specialist Review preshipment inspection report. Attached it to the QA ID in data base and release the goods for shipment. Finalised QA assessment report
Inspection should not take place unless the goods are 70100% complete.
Item is placed in Pass with DC inspection if approved. Finalised QA assessment report sent back to buyer via data base.
7.0 DC Inspection
QC@DC inspectors
Verify gold sample and pre shipment inspection report have been assessed and meet requirements
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Action required Randomly selects products to be audited through season. Visit a selective BIG W or Woolworths store. Products are purchased through IST if non-conformance is identified. Submit product/s to QA via data base Assess product/s against mandatory standards and regulations. Finalise QA assessment report.
Additional Notes Sample tests of rotating categorical products performed at local stores to provide clear and true information and reduce risk of defective products.
Finalised QA assessment report sent back to buying and compliance specialist via data base. Complaint form
Buying
Quality Technician
Receive complaint and details from customer Obtain faulty sample and complete sample from store. Submit samples/documents to QA via data base. Sample assessed for safety and compliance with all mandatory standards. Finalised QA assessment report
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Keycode is entered into QADB. QADB will filter through NBR. Key code automatically approved. Sample tests of rotating categorical products performed at local stores to provide clear and true information and reduce risk of defective products.
Finalised QA assessment report sent back to buying and compliance specialist via data base. Make special note to submit under Complaints as the submission reason
Quality Technician
Compliance Specialist
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Action required Compliance Submit unaudited vendor details to WQA WQA facilitates forms to be submitted by vendor.
Supporting documentation
Additional Notes Document outlining Woolworths Ltd Ethical Sourcing expectation for Trade Partners
Audit Template
Woolworths QA facilitate audits which will be inclusive of Ethical Sourcing Policy. Audits performed by a 3rd party these are done at a vendor level. Outcomes are approved, conditionally approved or at risk with CAP. Quality aspects covered in the Factory Audits are: Quality system Regulatory Standards Factory Practices Inspection & Testing Product Traceability Document Control
Book audit by 3rd party certification body. Perform audit and send results back to WQA Keycode generation and loading into SFR Check the accuracy of sample and documentation. Preparation of bronze sample in correct material, size and components. Preparation of the required documentation
2.0 Keycode generation 3.0 Bronze submission. Initial sample (Apparel only)
No 3rd party test reports will be assessed at this time Bronze sample. Bronze sample does not need to be in correct colour. Components for this purpose include: Elastic/cords, trims etc. Allowed exclusions are-prints, motifs, appliqus and labelling providing that these are submitted in electronic format and to scale. An accurate description of the above is also required. Vendor can make comments regarding the sample on the submission form.
Artwork for prints, motifs, appliques and labelling. Submission form completed in full
Submission forms can be found in the annex of the QA Standard Operating Procedures(SOP)
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Role
Supporting documentation
Document Location
Additional Notes
Buying
Check the accuracy of sample and confirm the submission information to the sample and the order Submission of bronze sample/documents via database Where possible keycodes are to be linked to the submission
As above
Refer to Quality Systems User Manual on How to Submit "Refer to Quality Systems User Manual on How to Link Keycodes Key codes have to be raised in SFR 24 hours before they can be linked to the database." Buying department is to place the bronze samples on the softgoods rack or hardgoods shelves located in QA. Fabrication/weigh - Assessed against submission information Construction -. Assessed against QA design manual Fit -Visually assessed on dummy Measurement and grade-Sample compared against documentation submitted Mandatory - Assessed against any relevant mandatory Standards/legislation. E.g. Trade Practices Act, etc) Sample placed in WIP status if approved pending silver sample submission. No Pass will be given on bronze sample. Finalised QA assessment report sent back to buying via data base. Sample is to be collected within 7 days of buying receiving report status Silver samples need to be approved prior to production commencing
Quality Technician
Physical submission of the bronze sample to QA department "Sample assessed for fabrication, construction, fit, measurement, grade and compliance with all mandatory standards."
As Above
QA Assessment report
Collection of bronze sample from QA outroom Check the accuracy of sample and documentation. Preparation of sample in production material/fabric. Preparation of the required documentation
Silver sample. Submission form completed in full Submission forms can be found in the annex of the QA Standard Operating Procedures(SOP) Vendor can make comments regarding the sample on the submission form.
Any updated specifications (Apparel). "3rd party test reports for safety, performance and compliance"
If the bronze assessment indicates outstanding paperwork (amended spec/technical information), this can be submitted at silver stage. BIG W accepts 3rd party test reports from the testing houses listed in the SOP (Refer Internet) . These 3rd party test reports must not be submitted to BIG W via the factory. They must be in original PDF format direct from the vendor.
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Action required
Document Location
Additional Notes Labels are to be attached to sample (where possible) On exception artwork/photos of labels showing where they will be attached must be submitted in electronic format and to scale, and will be assessed for suitable care, content and country of origin information. Packaging/artwork assessed against mandatory requirements and QA packaging manual.(refer Internet) Any additional claims must be supported by 3rd party test reports.
All packaging/artwork. Test reports to confirm claims Submit documents to buying electronically Submit physical sample to buying. Check the accuracy of sample and confirm the submission information to the sample and the order Submission silver sample/documents via database using previous QAID. (Apparel) Keycodes are to be linked the the submission Physical submission of the silver samples to QA department Sample assessed for accuracy, fabrication, construction, performance, safety and compliance with all mandatory standards.
Buying
As above.
Quality Technician
As Above
Refer to Quality Systems User Manual on How to Link Keycodes. Keycodes have to be raised in SFR 24 hours before they can be linked to the data base. Buying is to place the silver sample on the hardgoods in shelves located in QA. Sample accuracy-Assessed against submission information. Fabrication/weight-Assessed against submission information Construction-Assessed against submission information. Performance-Assessed against submission information Safety/Mandatory-Assessed against any relevant mandatory Standards/legislation. E.g. Toy Standard, Electrical Standards, Trade Practices Act, etc) Note: 3rd party test reports will only be assessed if relevant to submission information and sample submitted BIG W accepts test reports from the testing houses listed in the SOP(Refer Internet). These 3rd party test reports must not be submitted to BIG W via the factory. They must be in original PDF format direct from the vendor Test reports also will have, full description and test results listed on the report. 3rd party test reports are to have photos attached of all samples submitted. BIG W Website Packaging artwork assessed against mandatory requirements and QA packaging manual.(refer Internet) Any additional claims must be supported by 3rd party test reports.
Packaging/artwork check
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Action required
Document Location
Additional Notes Labels are to be attached to sample (where possible) On exception artwork/photos of labels showing where they will be attached must be submitted in electronic format and to scale, and will be assessed for suitable care, content and country of origin information.
Photos taken and placed in data base as attachment. Finalised QA assessment report
QA assessment report
QA data base
Buying
7.0 DC Inspection
QC@DC inspectors
Collection of silver sample from QA Exit room or softgoods outrack. Verify any mandatory information. Carry out inspection as per DC protocol.
If approved, Level 3 product is "Passed" and Level 4 product is. Passed with DC: inspection if approved and does not need to go to second mandatory check. Finalised QA assessment report sent back to buying via data base Sample is to be collected within 7days of buying receiving report status Perform Quality checks for high risk products (mandatory and corporate brand only). QC@DC is to pay special attention to any requests made on the QA data base. Note: Random sampling will be conducted on level 3 products only "Sample tests of rotating, categorical products performed at local stores to provide clear and true information and reduce risk of defective products."
Quality Technician
Randomly selects products to be audited through season. Visit a selective BIG W or Woolworths store. Products are purchased through IST if non-conformance is identified. Submit product/s to QA via data base Assess product/s against mandatory standards and regulations. Finalise QA assessment report.
Finalised QA assessment report sent back to buying and compliance specialist via data base. Complaint form
Buying
Quality Technician
Receive complaint and details from customer Obtain faulty sample and complete sample from store. Submit samples/documents to QA via data base. Sample assessed for safety and compliance with all mandatory standards. Finalised QA assessment report
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Quality Specialist
Legal
Completing testing on products which are the subject of complaints Maintaining the QADB Ensuring vendors understand and have appropriate documentation ie Product Standards, Manuals and specifications Handle assessment inquiries from the DC and elevate to Quality Specialist. Store Audits performed and product assessment if required.
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Role
Distribution Centre
Store Managers
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24.0 Artwork/Packaging
All product samples should be accompanied by artwork/packaging and submitted through the QADB. Refer to Product Standards for required labelling requirements. Thelinkwillbe: www.wowlink.com.au/TopicCentre/StandardsCompliance/ProductStandards Link to QA Packaging and Labelling Summary Guidelines http://www.bigw.com.au/vendors/index.html followed by BIG W Vendor Trading Terms and Trading Terms Supporting Links. (Ctrl + click)
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30.0 Charging
For Big W, charges are levied on suppliers in order to recover some of the costs incurred in carrying out the assessments and is reviewed from time to time in accordance with managements view of the fee structure in terms of costs and inflation. Woolworths Supers are cross charged a nominal monthly fee for service. Vendors are charged by Woolworths Supermarkets, not GMQA. Big W invoices are issued directly to suppliers by QA and fees are collected via the Accounts Department. Charges do not apply to products directly imported by BIG W or to suppliers on the National Brand Register. Charges do not apply to Gold Sample assessments, QC@DC or approvals of Pre-shipment inspections, unless found to be non-compliant. National Brand Vendors will be charged for audit and testing if goods are found to be non-compliant. These charges are for both testing and assessment of 3rd party certification testing. GMQA has moved towards all independent testing and will continue to assess 3rd party test reports and perform fit for purpose assessments.
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Hardgoods & Softgoods 3rd Party assessments Typical Charge excl GST Testing Category Products ($) Minimal Assessment Intermediate Assessment Standard Assessment Extended Assessment 0.0 - 0.5 hours 0.51 1.0 hours 1.0 2.0 hours 2.1 + hours Charges for assessment $25.00 $50.00 $120.00 $250.00 +
Vendors are encouraged to submit pre-production (silver) samples with artwork and packaging and all test reports for one assessment to obtain the minimal rate. Testing is conducted according to BIG Ws requirements for ranging products. For certain Hardgoods items where extensive time and effort is needed to assess the line, there may be an additional negotiated charge. Re-submissions will involve an additional charge not exceeding the above amounts and is determined by the extent of repeat checking and reporting.
There are three categories of a BigW withdrawal or recall: Remove from Show - An item has been identified as posing a risk to consumers, or there is another issue regarding legality, for example, licensing. The product may or may not subsequently be recalled. Removing the item from show is immediately implemented to prevent any further sales, and isolate the product pending further investigation and communication. Products removed from show may be returned to stock, permanently withdrawn, or withdrawn and recalled, depending on the outcome of the investigation. Product Recall - (Vendor Managed) - This would be the result of a serious health, safety or legal issue being identified with a product. Products are recalled to reduce the level of risk and minimise potential harm to consumers. The recall may be initiated as a result of a complaint, as a recommendation from BIG W, at the request of a regulator or by the Vendor. The formal process will be carried out by the Vendor. BIG Ws involvement may be limited to returning stock to the vendor and displaying recall notices or may be involved in collecting returned products. Product Recall - (Items imported by BIG W) - The reasons for conducting the recall are the same as those in the Vendor Managed Recall, but the responsibility for advertising, collecting, modifying or destroying stock lies with BIG W. The process should be initiated by the buyer using the Recall Template for Elink Request Big W Link: (Ctrl + click) http://prodnet/bigw//DepartmentSites/Quality%20Assurance/05%20%20Product%20Withdrawals%20and%20Recalls/BIG%20W%20Product%20Recall%20Template%20for%20Elin k%20Request.lnk
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32.0 QA Teams
The department has been established with both Hard and Softgoods teams depending on the nature of the product. Assessments are not conducted in the department according to BigW or WW teams. Some items require dual department assessments due to the multiple facets of the products or Gift with Purchase (GWP). Hardgoods (HG) Toys Sporting Kitchen ware plastics & ceramics Electrical Hardware & Tools Furniture Nursery equipment Home ware ie blinds Jewellery Softgoods(SG) Fabrics All clothing Shoes, Belts, Wallets Manchester Products requiring both HG & SG Some soft toys Kids shoes with additions Camping sleeping bags Costumes Clothes with fashion jewellery Clothes for children under 3 Fabric bags Gift with Purchase
36.0 QC@DC
All Level 4, 2 nightwear, and 3 Private Label lines are required to be inspected upon receipt at the DC. Incoming goods are assessed against reports currently in the QADB. If defective, they will be placed on-hold until corrective action is taken. The BM/Buyer and QA will determine the risk associated with the defective goods. Minor faults may be allowed for this shipment only. All other goods would need to be amended. Any breach of legislation will under no circumstances be allowed to be shipped to store without re-work. All rework or return freight is charged back to vendor. If the SBM/MM and the QRC manager cannot come to a consensus as to the corrective action required, the Department GM reserves the right to make the final decision. Contacts David O Leary Cassie Paech Kamlesh Reddy Dianne Grimadell
QC@DC Big W Warwick QC@DC Big W Monarto QC@DC Woolworths GM QC@DC Woolworths GM
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EMC EN GM GWP Gold seal sample HKPO HKQA High Risk ISO Manager MM NA OSC Big W only Product Standards QA QADB QCR QRC Mgr QS Regulators
Electromagnetic Compatibility European Standards (French: Norme Europen) General Manager Gift with purchase Post Production sample by which a factory will use to use as an expectation of outcome Hong Kong Procurement Office Hong Kong Quality Assurance Any electrical product requiring EMC and/or Electrical Safety Approval International Standards Organisation QA Risk & Compliance Manager. Merchandise Manager Not Available Order Signed Conditionally. WoW Limited Group Quality and Compliance guidelines for product sold in all divisions. Big W/WW Quality Assurance Department Quality Assurance Database Quality Control Report Quality, Risk & Compliance Manager Quality Specialist for assigned division or specialty areas Australian Competition and Consumer Commission (ACCC), Australian Communications and Media Authority (ACMA), State and Territory Fair Trading. These government departments enforce the Trade Practices Act. Shared Folder System For Retailers Pre production sample used for final approvals as the closest guide for expected production. Mandatory Compliance Specialist who conducts the second assessment post Bronze and Silver approval. AS/NZS/ISO and equivalent. Team Leader Trade Practices Act Woolworths Limited Group business brand or label bearing a divisional name, owned by the Group or sold exclusively or under license to the Group.
SF SFR Silver seal sample Sleepwear Specialist Standards TL TPA WoW Ltd Brand
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40.0 Attachments
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Comments:
Advertising
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