Cisco IT Essentials Chapter 4 Questions Sheet 1

1. What does hardware maintenance require you to do? Remove dust from intakes. Remove dust from power supply. Remove dust from components inside computer. Clean mouse and keyboard. Check and secure any loose cables. 2. What does software maintenance require you to do? Review security updates. Review software updates. Review driver updates. Update virus definition files. Scan for viruses and spyware. Remove unwanted programs. Scan hard drives for errors. Defragment hard drives. 3. Why should you use preventative maintenance? You should use preventive maintenance because it reduces the probability of hardware or software problems. Increases data protection. Extends the life of the components. Increase equipment stability. Reduces repair cost. Reduces the number of equipment failures. 4. What steps should you use when troubleshooting a computer problem? a. Indentify the problem. b. Establish a theory of probable cause. c. Determine an exact cause. d. Implement a solution. e. Verify solution and full system functionality. f. Document findings. 5. What should you do before you try to solve any problems? Always follow the necessary precautions to protect data on a computer. 6. Which solutions should you try first? First you have to try the easiest or most obvious causes of the problem.

Cisco IT Essentials Chapter 4 Questions Sheet 2

1. What is event viewer used to do? Event viewer stores the information about errors, and it records the next information: What problem occurred. Date and time of the problem. Severity of the problem. Source of the problem. Event ID number. Which user was logged in when the problem occurred. 2. What are the 3 types of event you will find in event viewer and what icons do they use? a. Information and uses an icon that looks like a circle with an I inside. b. Error, and uses an icon that looks like a red circle with a x inside. c. Warning, and uses an icon that looks like a yellow triangle with an exclamation point inside. 3. What is device manager used to do? The Device Manager displays all of the devices that are configured on a computer. 4. What are the 3 symbols you may see in device manager that indicate a problem? a. You can see a yellow circle with an exclamation point (!) and that means that some device is acting incorrectly. b. A red circle and an "X", means that a device is disabled. c. A yellow question mark (?) indicates that the hardware is not functioning properly because the system does not know which driver to install for the hardware. 5. Give some typical sources of information to help you solve computer problems. a. b. c. d. e. Helpdesk repair logs. Other technicians. Manufacturer FAQs. Technical websites. Online forums.