Course Specifications: Program: Course : Credit: Term: 2 Year PGPM Communication Skills II 1 II Area: Code: No.

of sessions: Start Date: Communication Skills COMC2202 24

Module Objective: This module aims to introduce students to the various kinds of business writing reports and letters besides improving their Presentation Skills. With the view to enhance their employability skills special focus will be given to resume writing, telephonic conversation and Group Discussion skills. Learning Objectives: This module purports to achieve the following objectives under the following headings:
Job Hunting Skills: Appropriate Resume writing and winning interview skills based on what is documented on resume. Report Writing Skills Corporate Etiquettes

Curriculum Text Book Added Reading Resource Requirement

Refer to Annexure 1 Business Communication by Lesikar, Flatley, Rentz and Pande Refer to Annexure 2 Staff: RA, Faculty members, Guest Faculty Library: Books & Periodicals, Online Journals, CDs

Assessment

Refer to Annexure 3

Annexure 1
Sessions References 1-2 3-4 5-6 Topic Resume Writing
Cover Letter Writing Note making and summary writing skills Telephone conversations Telephonic interviews Written analysis of cases how to do a case analysis,process of analyzing a case,requirements of a case analysis Written analysis of cases Interview skills Interview skills Corporate Etiquette Assessment Assessment

Activity Structure Lecture, Practice Lecture, Practice Presentation, Exercise & Practice Presentation, Exercise & Practice Lecture, Worksheets, Role Play lecture/practice

Faculty

7-8 9-10 11-12

13-14 15-16 17-18 19-20 21-22 23-24

Lecture/practice Lecture, Practice Lecture, Practice Lecture, Worksheets, Role Play Oral /written assessment Oral /written assessment

Annexure 2 Suggested Reading

1. Business Communication Lesikar, Flatley, Rentz and Pande

2. Technical Communication Meenakshi Raman & Sangita Sharma 3. Effective Business Communication Krizen, Marrier, Logan and Williams 4. Business Communication Prakash Singh and Meenakshi Raman 5. How to Write Business Letters Dobson, Ann 6. Telephoning in English Naterop and Revell

Annexure 3
ASSESSMENT
DURING COURSE MODE OF ASSESSMENT Home Assignment GD Cross-curricular report Mock Interviews DURING COURSE TOTAL Letter - asking for information/ answering enquiries) Cover letter/ writing tailor make a CV Report Writing Business Writing Business Writing Writing Skills, Grammar FREQUENCY Continuous Session 9 Session 4 End of Term FOCUS AREAS Writing Skills, Grammar, Reading Comprehension Group Discussion Skills Writing Skills, Grammar, Analytical Skills Interview Facing Skills MARK DISRIBUTION 10 10 10 20 50 10 10 30 50 GRAND TOTAL 100

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