S.R.

PATTANAYAK

1707, Marutikunj Bhondsi Gurgaon 122 102

9811693883 9650790368

Objective

To excel in the field of Pre-owned Maruti True Value Services with firm foot in the procurement, exchange and refurbishment world and continuous success. 10 years Managerial and working experience in different field of Automobile, Quality Standard & Inspection, After~Sales~Service and Maruti True Value Management Services. Since February 2004 Pasco Automobiles, Gurgaon. Manager True Value

Experience

Sound knowledge of Maruti True Value System and Management. Process of assessing & identifying correct True Value criteria cars. Proper and systematic evaluation of Cars. Evaluation and Quotation of Cars through computerized software. Handling Exchange Schemes at high level and standards. Exposure to other Exchange Counters of various Apra Showrooms. Full involvement of Refurbishment of cars with proper billing and time management. Handling customers complaints promptly and timely action taken with PSF. Upkeep of Machinery and Equipments. Handling general routine daily showroom activities. To plan & Excute Events /Roadshows/mela etc. Finacial descipline payments recieving Setting the Goals and targets for the Team (Evaluator) and the strategic implementation of the same. Training & Development of Evaluators of Other Exchange counter team and Administrative Staff such as Washer Boy, Helpers, Drivers & Peons. Excellent communication and negotiation skills. Co-ordination with Sales Team for Delivery schedules. Co-ordination with Refurbishment and Accidental department. Designing and formatting various forms for maintaining systematic data record of the True Value Management. Making Monthly Management Report such as Cars Sourced, Cars refurbished with time management, Total Billing etc. Upkeep of High quality maintenance & cleanliness of cars available at display for sales, at all time. Control on fuel consumption.

From October 2002 To feb 2004 Service Adviser

Qutab Auto(MASS) Gurgaon

Handling A* group, as per Maruti Norms and JD Power. Job Card Openings. Managing Front Office. Handling Customers. Assigning Groups for daily service of vehicles. Proper estimate and billing and timely delivery of cars. Coordination with Service Team and Accidental Dept. Tailoring manpower requirement plan, Strategic planning, Co-ordination & implementation of process. Coordination with warranty Management. Upkeep of CSI. Undertaken various Training from Maruti such as , Adventures in Attitude, Value Oriented Marketing and Customer Care Manager by NIS Spratra during the above tenor.

July 1993 to September 2001

Maruti Udyog Ltd., Gurgaon.

Vehicle Inspector (Assembly Division) Worked with MULs most important and integrated Department of Quality Assurance, where the vehicles used to inspect at the final stage. Sound knowledge of Maruti Inspection Standard. Road Test of Newly assembled vehicles and problem identifying and diagnosis. Undertaken all Maruti organized training mainly A&A, Value Oriented Marketing, Customer Care, Basic, Advance, Sourcing etc.

Training Education

10 + 2 from Orissa Board 2years Dsiploma in Automobiles. 15TH June 1971 English,Hindi & Oriya

DOB Language

( S.R.PATTANAYAK)