Learning Management Systems: Evolution or Extinction?

Liam Butler General Manager, EMEA NetDimensions

What You Will Learn

The changes that social media and mobile technologies bring to corporate training. The importance of SaaS and what to consider when it comes to security. What the role of regulatory compliance means for L&D. What applications the LMS should enable and how it should interact with other systems. How you can leverage technology to build a first rate learning organization and maximize your technology ROI Innovative ways organizations are using LMSs.

The Evolution of the LMS

1970s

Classroom registration administration

Computer-based CD training Web learning & online course management Blended & on-demand learning

1980s

1990s

2000s

2010s

Learning anytime, anywhere

Is the LMS dying?

Six Trends that Change Everything:
1. 2. 3. 4. 5. 6. Informal & social learning Mobile learning Extended enterprises Software-As-A-Service Compliance Integrated Talent Management

What are the changes that social media and mobile technologies bring to corporate training?

SOCIAL MEDIA & MOBILE TECHNOLOGIES

1. Informal & Social Learning

It is estimated that 75% of learning is informal
Social media collaboration, communities of practice, user-generated content, people search

Need to make a distinction between:

1. Enterprise applications that are easily socialized 2. Enterprise social networking applications

The LMS is an application that must be easily socialized - but how?

Is LMS really the social platform of choice? Integrations with best-of-breed social platforms?

SHOW OF HANDS
Is your organization embracing & supporting social learning today?
Yes Yes we embrace it but cannot support it effectively No Not sure

Socialized Learning in Action

CLIENT
Skype the worlds leading technology provider of Voice-over IP (VoIP) peer-to-peer communications

CHALLENGE
Drive adoption for innovative socialized learning for engineers and managers across offices in Europe, the US and Asia

RESULTS
Integrated Learning, Social & HR solutions: NetDimensions, Confluence, Workday Skype was able to align L&D with their corporate strategy by seamlessly integrating three best-of-breed applications in a social & collaborative environment

2. Mobile Learning
According to IDC, 35% of the worlds workforce will be mobile by 2013

Mobile learning means different things to different people, but:

Mobile learning is NOT eLearning on smartphones Workforces are now mobile & remote Internet connectivity should not be taken for granted

There is no single solution for everyone!

Mobile Learning involves

An increasingly mobile workforce Expecting personalized access To context- & location-aware content Enabling communication & collaboration
With connectivity completely abstracted

SHOW OF HANDS
Is your organization leveraging any form of mobile learning today?
Yes No, but we would like to No, its not really for us Not sure

Mobile On-the-job Performance Development

CLIENT
Fugro Group, a Dutch multinational providing geotechnical, survey & geoscience services to oil, gas, mining & construction industries

CHALLENGE
Deliver on-the-job learning, assessments & competency-driven performance development to remote workforce often in locations with no connectivity Intuitive user interface for mobile access 13,500 users with at least half of them in the field at any given time

RESULTS
Mobile LMS deployment Employee engagement for new hires is 10 percentage points higher than average because of mobile delivery of training & access to career development Planning to now roll out appraisals & assessments at the point of performance

Mobile Effective Training for Pilots & Crew

CLIENT
Cathay Pacific, one of the worlds leading airlines with scheduled passenger and cargo services to 114 destinations in 36 countries

CHALLENGE
Provide media-heavy training to 1,000 pilots on the new 747-8 Overcome limited VPN bandwidth while tracking delivery of learning program

RESULTS
Mobile LMS deployment Training completed in less than 8 months overcoming the bandwidth limitations of the companys VPN & without taking pilots off their schedules Mobile training on 747-8 now planned for additional crew staff

The importance and SaaS and what to consider when it comes to security.

SOFTWARE AS A SERVICE AND SECURITY

3. SaaS and the LMS

Historically larger organizations will go for capex & installations, while smaller organizations will go for opex and SaaS Not a large vs. small organization question anymore, but more an issue of corporate culture We see LMS deployments as SaaS growing in all sectors, but its important to understand that SaaS is not for everyone

SaaS and Security Standards

Privacy concerns are growing worldwide
SaaS is at the forefront of these concerns Especially in global, disperse, extended enterprise models

Organizations should challenge their providers and their security standards A key consideration is the value of ISO certifications vs. SAS 70 certifications

Security Threats They are Real

In September 2011, Blackboard was criticized for their response to recent disclosure of security vulnerabilities exposing millions of student exams and test data
http://mfeldstein.com/analysis-of-blackboard-response-to-recent-disclosure-of-securityvulnerabilities/

In July 2011, Booz Allen Hamilton announced an LMS breach exposing 90,000 military accounts and hashed passwords
http://www.securityweek.com/booz-allen-hamilton-confirms-cyber-attack-learningmanagement-system

In January 2010, Heartland Payment Systems agreed to pay VISA over $60mn to cover losses due to the breach resulting in the stealing of 130 million credit and debit card numbers
http://www.esecurityplanet.com/views/article.php/3863556/Top-Ten-Data-Breaches-andBlunders-of-2009.htm

What role does Regulatory Compliance play in terms of Learning and Development?

REGULATORY COMPLIANCE AND L&D

4. Compliance
Compliance is the #1 driver within highlyregulated industries Comprehensive LMS functionality required:
Access control and e-signatures Tracking & auditing Compliance reporting

Compliance 21 CFR Part 11

CLIENT
Fresenius Medical Care - a global health care company based in Europe with products and services for hospitals as well as inpatient and outpatient medical care

CHALLENGE
Global training and employee development platform Over 135,000 users worldwide 21 CFR part 11 compliance requirements

RESULTS
On-premise deployment of Learning Management System 21 CFR part 11 validation (electronic records, e-signatures, auditing, reporting) Integrated performance management functionality

Compliance The Role of Security

CLIENT
Virgin Atlantic, one of the largest longhaul UK airlines with 5.3 million passengers in 2011

CHALLENGE
Implement an assessment solution for pilots that is:
Secure via authenticated access Auditable with all exam interactions being tracked Configurable & flexible for creation of any type of exam Recurrent training regulations

BACKGROUND
Virgin Atlantics pilot assessment program - audited by CAA CAA & EASA adopted the same assessment solution

What is Different in Highly Regulated Industries?

1. Authenticity - validated identity authentication (e.g. e-signatures or physical identification) 2. Integrity - secure infrastructure (e.g. ISO 27001) 3. Confidentiality - data privacy & control (e.g. Secure SaaS) 4. Availability - system architecture (e.g. intrusion / DOS detection & prevention) 5. Auditability - tracking & reporting 6. Compliance regulations (e.g. 21 CFR Part 11, GMP / ISO equivalent)

How can you leverage technology to build a first rate learning organization?

LEVERAGING TECHNOLOGY

5. The Extended Enterprise

Growing importance of Extended Enterprise models
Franchise networks, supply chains, distribution reseller channels, end clients in both B2B and B2C

A new role for the LMS:

eCommerce and revenue generation Quality management Documentation distribution Audits & Certifications

LMS for Revenue Generation

LMS

Extended Enterprise Sharing Training

CLIENT
BBC Academy - the BBC's centre for training, where you'll find the Colleges of Journalism, Production, Leadership and the Centre of Technology Charter: Share as much training as possible with the wider UK broadcasting industry for free, and offer some courses on a commercial basis

CHALLENGE
Power BBCAcademy.com with a flexible and configurable platform to provide online training and access to the extended value chain on a commercial and on a not-for-profit basis

RESULTS
BBC is the largest media organization in the world with BBCAcademy.com providing online training to its extended value chain

BBC Academy

6. Integrated Talent Management

Tremendous amount of consolidation in human capital management space particularly talent management systems Still a lot of potential for innovation in talent management Must meet the rapidly growing and changing needs of agile companies
Ongoing performance management Learning and performance at the core

Talent Management Integrated Performance Assessments

CLIENT Mace Group, a global consulting and construction firm headquartered in London with operations in 65 countries 3,500 users CHALLENGE Develop flexible performance appraisal program to cover every employee & job profile Report & track business impact RESULTS A single, fully integrated Learning & Performance Management System deployment Automated gap analysis to link performance appraisals to Learning & Development plans

Talent Management Leveraging a Single Integrated Suite

CLIENT
Progress Software, (NASDAQ: PRGS) a global provider of application infrastructure software to 140,000 organizations in over 180 countries, including 70% of the Fortune 100

CHALLENGE Deliver an integrated solution for:

Extended enterprise training for 8,000 customers Internal training & development for 1,600 employees Technical skills evaluations & role-based certifications via multi-rater employee appraisals Career development for employees based on job profiles & competencies

RESULTS
A single integrated Learning & Performance Management System for both customers and employees (deployed in less than 6 weeks)

What applications the LMS should enable and how should it interact with other systems?

SO, IS THE LMS HEADING FOR EXTINCTION?

Extinction or Evolution?
New trends affect market perception of LMSs Drivers for LMS use are not going away, they are evolving New LMS capabilities reaching into internal/ external functions of the enterprise Future of the LMS is not as a point application, but as an enterprise application

Playing nicely with other systems

Why do you need an open system? Integration
APIs Connectors Adapters

SHOW OF HANDS
For what types of applications are you using your LMS? (answer all that apply)
Employee Learning & Development Assessments & Certifications Compliance Training Performance Support & Talent Management Extended Enterprise & Franchise Management

Innovative Uses of the LMS

Employees locked out of airport goods handling areas if not cleared by the LMS for Dangerous Goods Handling compliance training Swine flu vaccination management for employees Managing temporary employee transfers between branches

Innovative Uses of the LMS

Franchisee certification, equipment audits and fee collection Disaster volunteer coordination Raising awareness about human trafficking among authorities, communities, and the general public

QUESTIONS?
Liam Butler General Manager, EMEA NetDimensions
http://uk.linkedin.com/pub/liam-butler/4/437/420

THANK YOU