Professional Documents
Culture Documents
This Citizens Charter is set in compliance with the Anti-Red Tape Act of 2007 or Republic Act No. 9485. It provides the different frontline services of the College, stating among others, the procedures, responsible personnel and requirements for its availment. It aims to effect faster and easier transactions and in the end to improve the delivery of service.
TABLE OF CONTENTS
Page Philosophy, Vision, Mission & Goals Feedback Mechanisms Service Pledge FRONTLINE SERVICES Registrars Office Issuance of Transcript of Records Issuance of Diploma or Proficiency Certificates Verification of Units Earned Issuance of Certifications Records Verification/Background Check Records Authentication Assessment Office Assessment of School Fees Issuance of Clearance Issuance of Certification on Assessed School Fees Library Services Registration for and Issuance of Library Card Book Loaning Library Orientation Cashiers Office Collection of payments of tuition, school fees etc. Feedback Form 17 18 14 15 16 11 12 13 5 6 7 8 9 10 1-2 3 4
PHILOSOPHY
The Zamboanga City State Polytechnic College shall bring out the best of what is to be human and shall develop the full potentials and capabilities for the empowerment of the nations human resources.
VISION
A premier institution of higher learning in arts, science, technology, maritime, teacher-education and other related fields. Primera alta de saber de artes, ciencias y tecnologia, maritima, educaciones de maestros y otros relatao linias de saber.
MISSION
Provide effective and efficient services through advanced technological studies and researches for the empowerment of the nations human resources. Mantene el effeciente y effectivo servicio na advante tecnologico studios y investigacion para el fortalicimiento del nacion recursor humano.
GOALS:
Quality and Excellence Provide quality trade-technical, maritime, teacher education, industrial technology, engineering, advanced technological studies, researches, and other related fields in the service area to meet the minimum policies and standards as required by CHED and international standards of quality and excellence. Relevance and Responsiveness Maintenance/improvement of curricular offerings to insure quality of tradetechnical, maritime, teacher education, industrial technology, engineering, advanced technological studies, and other related fields pursuant to the demand of labor, industry and the service sector relevant to the Philippine Main Education Highway: Towards a Knowledge-Based Economy. 1
Access and Equity Widen access to trade/technical, maritime, teacher education, industrial technology, engineering, advanced technological studies, and other related fields to more people in the service area. Efficiency and Effectiveness Establishment of priorities in the delivery of trade-technical, maritime, teacher education, industrial technology, engineering, advanced technological studies, and other related fields to optimize the utilization of available resources of the College.
Feedback Mechanisms
Your satisfaction is our desire. We value your opinions and suggestions. Please let us know if we have satisfied your need through the following:
Accomplish feedback form and drop in the suggestion box located on the Public Assistance & Complaints Desk; For any feedback, please do not hesitate to contact us thru e-mail (zcspc@yahoo.com) or thru text (0916-2373095); and Talk to the Officer of the Day at the Public Assistance and Complaints Desk.
SERVICE PLEDGE
We, the officials, faculty members and personnel of the Zamboanga City State Polytechnic College hereby commit to provide quality service to our clientele, to serve with utmost courtesy and to act on all requests accordingly and on time.
We further commit to continuously undertake ways and means to improve the delivery of services and to effectively carry out our roles for the maximum satisfaction of our clientele.
Present Passbook Two or secure clearance days from the Accounting /Assessment Office; Present Passbook and Clearance to the Registrars staff and accomplish Request Form; Pay the corresponding fee of P65.00/page with the Cashiers Office; Submit official receipt to the Registrars Office; After two (2) days claim transcript from the Registrars Office.
Present Passbook One or secure clearance day from the Accounting/Assess ment Office; Present Passbook/ Clearance to the Registrars staff and accomplish Request Form; Pay the corresponding fee of P225.00 for reissuance; Submit official receipt to the Registrars Office; After a day claim diploma or proficiency certificate from the Registrars Office.
CLIENTS
REQUIREMENTS
FEES (IF ANY) Present Passbook Done every None to the in-charge of Friday for currently the curriculum enrolled students and as requested for old students
PROCEDURE
DURATION
ISSUANCE OF CERTIFICATIONS
CLIENTS
REQUIREMENTS
PROCEDURE
DURATION
Students, -Duly Graduates, accomplished Parents or Request Form Authorized Representativ es and other institutions
Secure Request One Form from the day Registrars Office; Present accomplish form with the passbook to the Cashiers Office; Pay the required fee of P60.00 per page; Present original receipt with the request form to the Registrars Office for proper action.
REMARKS
CLIENTS
REQUIREMENTS
PROCEDURE
DURATION
Students, -Duly Parents and accomplished other Request Form agencies and Passbook
Secure Request As Form from the requested Registrars Office or write an official communication for the request; Present request to the in-charge of the curriculum; Wait for the result or claim result the following day.
REMARKS
RECORDS AUTHENTICATION
CLIENTS
REQUIREMENTS
PROCEDURE
DURATION
Students, -Duly graduates accomplished and other Request Form agencies and passbook
Secure Request As Form from the requested Registrars Office; Present request to the in-charge of the curriculum; Claim record within the day or the following day.
REMARKS
10
REQUIREMENTS -Temporary Enrolment Form/ Blue Enrolment Form - Passbook (for old students only)
PROCEDURE
DURATION 2.5 minutes, for new students 1.5 minutes, for old students
Properly fill up temporary enrolment form and/or blue enrolment form; Check number of units, signature of curriculum adviser, NSTP Commandant/Coor dinators; Present the form together with the passbook for old students; Assessment proper.
REMARKS
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ISSUANCE OF CLEARANCE
CLIENTS
REQUIREMENTS
PROCEDURE
DURATION
30 Make the request; Issuance of seconds, for latest clearance. accounts 15 minutes, for old students
REMARKS
12
CLIENTS Students
REQUIREMENTS - Passbook
PROCEDURE
DURATION
Present passbook 30 minutes and request to the in-charge; Pay the corresponding fee to the Cashiers Office; Present official receipt and secure requested certification after 30 minutes
REMARKS
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CLIENTS
REQUIREMENTS
PROCEDURE
DURATION
REMARKS
14
BOOK LOANING
CLIENTS
REQUIREMENTS
PROCEDURE
DURATION
Present library card 2 minutes for students and ID for employees; Actual loaning of books.
REMARKS
15
LIBRARY ORIENTATION
CLIENTS
REQUIREMENTS
PROCEDURE
DURATION 15 minutes
REMARKS
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CLIENTS
REQUIREMENTS
PROCEDURE
DURATION
Present passbook, 2-3 clearance slip or minutes completion form/s (for students) Pay check/cash for corresponding fees or payments Issuance of official receipt
FEES (IF ANY) TOR P65/page Diploma P250.00 Certification P60.00 Completion P50.00
ALLOWABLE EXTENSION
REMARKS
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Please specify the transaction (s) made in the office or the purpose for visiting the office: Signature Name of Respondent (optional) Date Accomplished : : : __________________________ __________________________ __________________________ 18