Module: Human resource & Organization Behavior Human Resource (Trick the right option ) (All question carry

equal marks ) 1.Field compensatory allowance (FCA) for green field projects is equal to of basic pay a. 5% b. 10% c. 15% d. 20% 2. Field compensatory allowance (FCA) for projects under commercial operation is equal to .of basic pays a. 5% b. 10% c. 15% d. 20% 3. Yearly increment rate for executives is a. 2.5 % b. 3% c. 4% d. 5% 4. PF contribution by employee is . Of basic and DA per month a.6% b. 10% c. 12% d. 15% 5. Number of casual leaves per year is a. 8 b. 10 c. 12 d. 15 6. Special casual l eave per year can be taken for a maximum of a. 10 days b. 15 days c. 20 days d. 30days 7. Number of earned Leave credited per year is a. 10 days b. 15 days c. 20 days d. 30days 8. Earned leave can be accumulated for maximum period of a. 50 days b. 100 days c. 200days d. 300days 9. The encashable part of earned leave per year is a. 25% b. 50% c. 75% d. 100% 10. Half pay leave (HPL) credited per year is a. 10 days b. 20 days c. 25 days d. 30days 11. Number of sick leaves credited in a year for trainees is a. 8 days b. 10 days c. 15 days d. 20days 12. Extra Ordinary leave (EOL) is a. With pay and allowance b. Without pay and allowance c. With pay only d. None of the above 13. Maternity leave can be taken for a maximum of a. 100 days b. 120 days c. 135 days d. 150 days 14. Paternity leave can be taken for a maximum period of a. 15 days b. 20 days c. 25 days d. 30days 15.Number of closed or yearly holidays is a. 6 days b. 8 days c. 10 days d. 12 days 16. Number of restricted holidays per year is a. 5 days b. 6 days c. 8 days d. 10days 17. Company sponsored study leave is up to a. 1 year b. 2 year c. 3 year d. 4 year 18. Study leave can be taken for a maximum period of a. 2 year b. 3year c.4 year d. 5 year 19. Conveyance advance for two wheeler and four wheeler can be taken a maximum of

a. 2 minutes b. 3 minutes c. 4 minutes d. 5 minutes 20. The rate of interest of conveyance advance charged for a four wheeler is a. 5% b. 7.5 % c. 10 % d. 12 % 21. The maximum amount that can be taken under house building allowance (HBA) is a. 5 lakhs b. 6 lakhs c. 7.5 lakhs d. 10 lakhs 22. The principle and interested repayment period (In years ) for HBA) is a. 15,10 b. 5,10 c. 10, 15 d. 10,5 23. The maximum amount (Rs.) which can be taken under computer advance is a. 20,000 b. 25,000 c. 40,000 d. 50,000 24. The minimum years of service that an employee should have completed for availing computer advance is a. 1 year a. once a. 2 year b. 2 year b. twice b. 3 years c. 3 year c. thrice c. 4 years d. 4 year d. 4 times d. 5 years 25. The number of times a multipurpose advance can be taken in a year 26. The furniture advance can be taken once in

Organization Behavior
Q.1. Authoritarian leadership is a term often seen in textbooks. What does it mean a. Style of leadership where the leader keeps a very tight control on all information and decision making processes. b. A system of leadership that allows maximum participation by all employees. c. A chain of command that is flat and allows considerable freedom to make decisions. d. The selling of debts to an agency, who take responsibility for their collection. Q.2. What is meant by the term management by objectives? a. A system of giving the authority to carry out certain jobs by those lower down the management hierarchy. b. The system of management that is based on bringing together experts into a team. c. Setting of objectives to bring about the achievement of the corporate goals . d. The control of the organization by those in the head office. Q.3. A manager may delegate any of the following except a. Authority b. Workload

c. Responsibility

d. Attendance at meetings to represent the department

Q.4. Workforce planning involves all of the following except a. Organization the training of staff . b. Forecasting future personal requirements . c. Examination production plans in a factory d. Preparing and maintaining personnel records. Q.5. Which of the following will NOT result following the introduction of a more decentralized system of management ? a. Increased motivation amongst those empowered to make decisions. b. Greater consistency in the decisions made. c. The development of skills amongst the junior members of the management team. d. An increase in the speed at which essential decisions are made. Q.6. Ineffective planning of workforce would be highlighted by a. Recruitment and selection problem. b. The need to out source some of the production . c. A need to offer retraining to current employees. d. An opportunity to increase the use of mechanization. Q.7. Which of the following is one of the factors that might influence the style of leadership used by a firm? a. Accepting that employees who agree are favored. b. Workers should be left to be more in control of their own working environment. c. Offering profit sharing as part of employees remuneration package. d. The skills excepted from each employee. Q.8. What is meant by the term empowerment ? a. A process of giving employees greater autonomy and decision making powers. b. A system that encourage workers to move more freely within the workforce. c. The opportunity to share in the companys profits. d. A formal system of leadership that relies greatly on control. Q.9. Which of the following will influence the method of recruitment and selection used by a company ? a. The state of the economy.

b. The size of the organization. c. The type of training programs used by to company. d. None of the above. Q.10. Which of the following is NOT normally a sign of poor morale amongst a workforce ? a. High levels of absenteeism. b. High levels of turnover. c. Increased levels of personal productivity. d. A poor external image and difficulties attracting good recruits. Q.11. Which of the following IS one of Herzberg s motivational factors ? a. Opportunities to achieve some personal advancement within the organization. b. The application of respected supervision of employees by those responsible for this role within the organization. c. Within organization it is the working of groups that influence codes of behavior. d. People are primarily motivated by money and little else. Q.12. Which of the following is one of Herzberg s hygiene factors? a. Recognition in the workplace. b. A reasonable salary. c. An opportunity to take some responsibility in ones place of work. d. Development a sense of achievement in the working environment. Q.13.---------------------- is permanent change of behavior through experience Q.14. Which of this does not include individual conceptual system a. Factual knowledge b. Values c. Beliefs d. Physical attributes Q. 15. Which of these in not developed through cognitive process ? a. Perceiving 4 b. Imaging c. Thinking d. Acting Q.16. The logical sequence in decision making will be ? a. Analyze the anticipated consequence of each altemative 3 b. Identify various courses of action

1 c. Identify problem 2 d. Define goal 5 e. Select the most desirable Q. 17. When the decision maker has incorrectly made hypothesis and failed to acct on his prediction, he is. a. Good decision maker a. Satisfying man c. Heroic man members is. a. Motivation a. Lateral strain b. Vertical strain c. Longitudinal strain d. Actual strain Q. 21. The ways and mean, which will help to reduce conflict a. Interaction b. Communication c. Mutual understanding d. all Q.22. Who is the father of T. A. a. Leon Festinger b. Tiffin Macormic c. Eric burn d. Sigmund freud Q.23. The top most ego state in hierarchy a. Parent b. Nascent c. Child d. Adult Q.24. The Parent ego state comprises of a. Nurturing parent, critical parent, authoritative benevolent b. Nurturing parent, critical parent, c. Abusive violent, idiot parent d. Caring nurturing considerate parent Q. 25. When there is a hidden and underlying message involved which kind of transaction it elicits a. Crossed b. Ulterior c. Complementary d. Motivating b. Leadership c. Conflict d. Ego state Q.20. The conflict between various levels of in the hierarchy for power privilege is called b. Wise c. Lucky d. Maniac Q.18. Simon, in his decision making model calls man as b. Economic man d. Merry making man

Q. 19. The behavior by organization members which is expended in opposition to other

Q. 26. Which on of this is not an essential organization function ? a. Communication a. Maaslows theory c. Mc Leland theory a. Hygiene need c. Internal need b. Co-ordination c. Planning d. competing Q.27. Which motivation theory puts importance on prepotency of needs b. Mc Gregors theory d. Victor vroom s theory b. Motivational need d. Self actualization need

Q.28. Need for job enrichment in Herzburg theory is a

Q. 29. If motivational factors are missing then according to herzburg theory a. Person will be dissatisfied b. Person will be unsatisfied c. Person will be frustrated d. Person will be not effected Q.30. According to me Leland achievement oriented people like a. High risk b. Low risk c. Moderate risk d. No risk Q.31. Which is not apart of organizational communication a. Vertical communication b. Lateral communication c. Cross communication d. Interpersonal communication Q. 32. Which structure communication is thought to be the best a. Chain 33. 34. 35. 36. 37. b. Wheel c. Pyramid d. Fragmented Which of the following statement are Right /Wrong A motive causes a person to act in a certain way or develops a propensity for (R (R (R / / / / / W) W) W) W) W) Problem in achieving understanding, in the communication process is that of Needs and motivation are synonymous specific behavior decoding

Henry Murray had propounded the theory hierarchy of needs (R (R

In motivation hygiene concept, environment variables are also known as

motivation factors

Fill in the blanks with suitable words 38. 39. Hierarchy of needs estimates as : Physiological,Secuirty , Social Esteem.and self actualization. Motivation hygiene concept indicates Five. factors as strong determinants of job satisfaction achievement , recognition, work itself , responisibility and Advancement 40. 41. 42. Three basic leadership style are Authoritarian , Democratian LaissezFaire.. Blake & mouton propounded the theory of Contingency Views (Situationalism). Communication always requires three basic elements Sourceand destination or Message.. Write short notes on any four Q. 1. What is Mentoring system and what are the benefit of this system to the organization ? Q. 2. Briefly writ the various HR initiatives taken by NTPC ? Q. 3. What is right the various Information act and its advantages and disadvantage to the organization? Q.4. What are various recommendations of project Disha w.r.t. HR function and steps taken by NTPC to implement the same ? Q. 5. Why change management is necessary in todays business scenario ? Q.6. What difference between Organizational change and Organizational transformation ? Q.7. Provision of Various advance for employees Q.8. What is reward and recognition scheme in NTPC. How it can be made for effective Give your suggestion. ************************* Key for Human Resource Q. No. 1. 2. 3. Option (d) (a) Answer 20% 50% 4%

4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26.

(d) (d) (d) (b) (b) (b) (a) (b) (b) (a) (b) (b) (b) (a) (a) (a) (d)

12% 12 30 days 30 days 300 days 75% 20 days 10 days Without pay and allowance 135 days 15 days 8 days 6 days 1Year 3Year 3 times 7.5% 7.5 Lakhs 15,10 40,000 1 Year Once 5 Years