Daniel Castro

Field Service Engineer- Latin America at Intuitive Surgical daniel.castro@intusurg.com

Experience
Field Service Engineer- Latin America & Los Angeles at Intuitive Surgical November 2007 - Present (5 years 9 months) Install and support the Intuitive Surgical products and ensure service agreements and warranty obligations are fulfilled. Exceed customer expectations and maintain customer satisfaction to the highest possible level. Manage 8 distributors in Latin America to exceed customer satisfaction in those markets. Provide technical and clinical support to end-users and other ISI employees. Train customer on new features or enhancements made to existing features. Perform maintenance inspections as required to ensure system meets performance specifications. Troubleshoot and repair Intuitive Surgical products and associated equipment failures as required. Present and sell Service Agreements F-15 Avionics Specialist at Defense Support Services September 2005 - September 2007 (2 years 1 month) Upgraded early model (1978) F-15 avionic systems by giving each system a complete and thorough operational check out. Established local procedures in using the new Joint Service Electronic Combat System Tester, which performs an in-depth analysis of the Tactical Electronic Warfare System. Analyzed 180 day aircraft maintenance history to identify any adverse aircraft trends. Returned aircraft to service in Code 1 condition to increase the USAF over all Fully Mission Capable rating. Wiretap Linguist Title III - Spanish at Acclaim Technical Services March 2005 - September 2005 (7 months) Worked in conjunction with Immigration and Customs Enforcement (ICE) Special Agents to decipher and translate complex coded messages intercepted from drug traffickers and alien smugglers. Certified by the State of California to participate in the lawful interception of cellular telephone communications. Translated (Spanish to English) high volume of calls and extracted valuable intelligence which would then be further investigated by the special agents. F-15 Avionics Systems Specialist at United States Air Force December 2000 - December 2004 (4 years 1 month) Routinely troubleshot, repaired, modified, inspected aircraft and test equipment to include electrical and avionics systems. Qualified on over twenty electrical and avionics systems; radar systems, inertial navigation, tactical electronic warning system, and various other avionic systems. Served as the squadrons only first aid and CPR instructor.

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Skills & Expertise

Operating Room Robotics Electronics Capital Equipment Medical Devices Avionics Surgery Soldering Surgical Instruments Field Service Troubleshooting Latin American markets

Education
Orange Coast College 2008 - 2011 Community College of the Air Force Associate's degree, Avionics Maintenance Technology/Technician, 2000 - 2004

Honors and Awards

2010 Field Service Engineer of the Year at Intuitive Surgical 2003 Junior Enlisted Member of the Year at US Air Force 2002 "LT General Leo Marquez" Aircraft Maintenance Professional of the Year at US Air Force

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Daniel Castro
Field Service Engineer- Latin America at Intuitive Surgical daniel.castro@intusurg.com

Contact Daniel on LinkedIn

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