PERSONAL & SELF DEVELOPMENT COURSE Workshop # 02 Getting Started ------------------------------------------------------------------------------------------------------1.

. New Possibilities Introduction and purpose of the programme A snapshot of who are you Exploring a hard-won achievement an what it took to achieve it Characteristics from the snapshot that contributed to your success Identifying new possibilities for yourself and your personal growth Selecting and planning to action a New Possibility / Experience for your personal growth Applying the characteristics that helped you to success before to this New Possibility 2. New Behaviors Definitions ~ Attitudes: A behaviour reflecting a settled opinion or way of thinking ~ Belief: A firm opinion, with trust or confidence on a thing / matter ~ Value: The ability of a thing or act (principle, standard or judgement) to serve a proper pr cause an effect ~ Prejudice: A biased opinion on a cause, which may result to harm or injury ~ Behaviour: The way one conducts oneself (manners) ~ Emotions: A strong mental or instinctive feeling (fear, agitation, mind disturbance) How behaviours can make or break relationships at work and at home How the mind processes information to create behaviours Attitudes, beliefs, values and prejudices as foundations stones for behaviours Emotions and how you can arrange them Exploring situations at work where managed emotions are vital Learning the skills of how to react appropriately to every event in your life

3. New Communications Definitions ~ Communication It is the process by which information (exchange of facts, ideas or opinion) is transmitted between A to B, for an understanding respond results ~ Aggressive Communication Offensive or hostile (unfriendly) communications ~ Passive Communication Offering no opposition or being un-reactive ~ Assertive Communication Communication with positive tendency ~ Scripting assertive Writing Emotions, behaviour and communications Exploring communications styles aggressive, passive and assertive How aggressive and passive styles hinder communications The importance of having choice in your style of communications Understanding assertiveness as a win-win communications style

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PERSONAL & SELF DEVELOPMENT COURSE Workshop # 02 Getting Started ------------------------------------------------------------------------------------------------------ How to be assertive Scripting assertive style for clarity in getting your message across 4. New Choices Definitions ~ Criticism A statement or remark expressing an evaluation of something ~ Constructive Criticism A tendency to form a helpful or positive attitude basis for ideas ~ Destructive Criticism A tendency to from a negative or unhelpful attitude basis of a thing The importance of Team well being in responding rather than reacting to criticism The reasons criticism Constructive and destructive criticism defining and difference The skills for receiving criticism Coping with destructive criticism Constructive criticism as valued feedback Learning from constructive criticism The skills for giving constructive feedback that motivates fellow team members

5. New Vision Definitions ~ Vision A state of thinking of an individual or a team in what it is ideal or imaginative to be in a future point ~ Epitaph Written words as a past memory of a person (deceased or pensioner) What you value most about your workplace and the contribution it makes to your well-being How you contribute to the success of your team, your Department, your organization Write your own epitaph what comments you would like to hear about yourself and your contribution to the organization after you retire What you will need to start to do now to live up to those comments Exploring the skills for helping you to be what you want to be How to be a peak performer on demands 6. New Purpose Definitions ~ Motivation To cause a person (or a group of people) to stimulate interest in an activity ~ Team Building Improve the effectiveness of team members, through the use of discussions, consultations, co-operation, interviews and meetings. Understanding how people get motivated Exploring what motivates you Evaluating the effects of high motivation on work and family life Know how to motivate yourself at will even when everything seems to be falling apart Using your experience to help boost the motivation of fellow-team members

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PERSONAL & SELF DEVELOPMENT COURSE Workshop # 02 Getting Started ------------------------------------------------------------------------------------------------------ Learning to focus your mind to get results 7. New Teamwork Definitions ~ Teamwork A combination of persons in a group working towards a common activity (effectiveness or efficiency improvement) ~ Co-Operation Working together towards a shared end ~ Conflicts The clashing of opposed or contradicting principles ~ Negotiating skills To openly discuss with others in order to reach a compromise or agreement (win-win situation) Analysis of team co-operatives Evaluating your team and its effectiveness How conflicts are created The effects on performers of conflicts Ideas for helping to resolve conflicts and improve team performance Learning and using basic negotiating skills to manage conflict and other personal problems

8. New Liaisons Definitions ~ Liaison ~ Work relationship A connection or association at the workplace (office colleague or people in same department) How your team relates to other team in the organization The joys and challenges to inter-team communications and relationships What rules need to apply to make inter-teams communications and relationship work smoothly Preparing a project to smooth the rough communications and relationships your team has with another Identifying what you and your team can do to make the working relationship smoother 9. New Standards Definitions ~ Standards A standard is a document which commonly provides its repeated use, its rules, guidelines or characteristics for activities or their results, aimed at the achievement of the optimum degree of order in a given context. On its own a standard is a form of specification. Three main types of standards exist, namely: Metrological, Quality System or Product / Service ~ Tangible Standard: This can be measurable, like, weight, height, thickness, temperature and pressure. ~ In-Tangible Standard: This cannot be measured. It can be assessed only after the performance/functionality is carried out or visually assessed

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PERSONAL & SELF DEVELOPMENT COURSE Workshop # 02 Getting Started ------------------------------------------------------------------------------------------------------ Identifying the standards of performance in your workplace Why standards are necessary How an organization develops and maintain standards Identifying the qualities in life and work that you care about Creating standards for important areas of your life and performance at work How to make them measurable How to avoid failure Setting priorities

10. New Opportunities Definitions ~ Opportunities A good chance or favourable occasion How knowing what you want out of life and work prepares you for spotting opportunities Why opportunities are missed Techniques to prepare yourself for taking the advantages of opportunities as they arise The importance of being your own advertising agent Go where opportunities gather How to recognise the difference between a calculated risk, and a gamble How to make certain that it is the right opportunity fore you and your life and work journey

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