Yasir A.

Karam
PO.Box 42215, Abu Dhabi, UAE
Mobile: +971-50-5666261
Home: +971-2-6454206
yasirkaram@gmail.com

Objective: IT Service Manager, Consultant, Enterprise Architect, IT Strategist, 13 years of experience in IT

to business alignment, business automation, consultancy, IT architecture, design, integration, business process
profiling, BPM, ERP, Services Oriented Architecture, networking, web services, RDBMS and web
development.

Name: Yasir A. Karam Children: 2

Preferred Locations: UAE, GCC Driving License: UAE (own a car)
Marital: Married Availability:1 Month Notice

Skills
BA: BPM, BPO, IT Strategy, PM/PMBOK, Data Mining, IT governance.
Operating Systems DOS 3.0-6.0, Windows NT/2000/2003, RedHat /Fedora/SuSE, Novel Netware 3.11.
Software Engineering: UML, prototyping, MDA/AMDA, requirement engineering, BPEL, BPMN.
Enterprise Architecture: SOA, TOGAF, Zachman
IT Service Management: ITSM, ITIL, SD, SS
Programming (VB, VBA, ASP, PHP, HTML, DHTML, JavaScript, CCS, Delphi, Bash scripting, .NET,
XML, WML, Web Services, WAP).
Database RDBMS, ANSI SQL, ERD
Tools: MS Project, Visio, MS Office, DOORS, MagicDraw, ActiveVOS, MATLAB, Minitab, Wika.

Education:

MPhil 7/2004 – 8/2007

Software Engineering-Autonomic Computing,
School of Computing and Mathematical Sciences,
Liverpool John Moores University, Liverpool, UK
Supervised by Prof. A. Taleb Bendiab

BSc Computer & Control Systems Eng. 1987-1992

Control Systems and Computer Eng. Dept.,
University of Technology, Baghdad, Iraq

Training, Certificates & Memberships

2009 5 days ITSM – Service Support course at CompuBase, Abu Dhabi – 2/2009
ITSM Service Support

2009 3 days Microsoft Enterprise Project Manager (EPM) – Exceed, Abu Dhabi – 1/2009
Enterprise Project Management

2008 4 days ZapThink Certified SOA Enterprise Architect – SOA Enterprise Architecture course at AUD,
Dubai – 10/2008
Certified SOA Enterprise Architect

2008 5 days ITSM – Service Delivery course at SMME, DKV, Dubai – 7/2008
ITSM Service Delivery
2008 Cambridge Training Centre Abu Dhabi, UAE
PMP (Project Management Professional) – PMI – (40 hours)

2008 Impetus – Dubai Knowledge Village – Dubai, UAE

Certified ITIL Foundation v 3.0 – 21 hrs

AMBCS (membership # 990187038)

Associate Member of British Computer Society

2003 New Horizons Abu Dhabi, UAE

.NET Bootcamp (144 hour)

Introduction to .NET programming (24 Hours)

Programming with VB.NET (24 Hours)

Programming with ASP.NET (24 Hours)

Introduction to ADO.NET programming (24 Hours)

Securing .NET application (24 Hours)

COM+ programming with .NET framework (24 Hours)

2001 Executrain Amman, Jordan

Mastering Web Application Development Using MS Visual InterDev 6.0 (24 Hours)

1999
Microsoft Networking Essential
Exam 70-75

1998 International Centre for Computer Studies Amman, Jordan

Visual Basic 5.0 Programming (30 Hours)

1994 National Computer Centre Baghdad, Iraq

FoxPro 2.5 Programming (20 Hours)

MCP (Microsoft Certified Professional)

Web Application Development Using MS Visual InterDev 6.0 – Exam 70-152

MIEU
Member of the Iraqi Engineers Union

1994 National Computing Centre Baghdad, Iraq

3d studio max 3.0 an introduction (15 hours)

Languages

Arabic Excellent (Mother tongue)

English Excellent IELTS 6.0/9.0
French Basic (25 Hours)Le Alliance De Fransais, Abu Dhabi, UAE
Experience

4/2008 – Now - Abu Dhabi Judicial Department

Service Manager

Duties
o Accountable for service level definition, targets, polices, remedial, service level
availability, service valuation, development, maintaining and monitoring for all vendor
SLA’s, UC’s.
o Accountable for maintaining and managing all legal issues, claims, conflicts for all
project service agreements and service level agreements.
o Accountable for developing, maintaining & monitoring internal SLA’s, OLA’s, service
availability, service continuity.
o Consulted as member of all vendor evaluation, selection processes
o Consulted for preparation and review of RFI’s, RFP’s, technical vendor proposals
 o Consulted for gathering requirements, baseline analysis and gap analysis.
o Responsible of developing service portfolio, service catalogue
o Responsible for developing service target levels for all IT services in the department
o Design and review service metrics (KPIs) that identify the success of the services
being utilized, recommend and coordinate implementation of changes to ITSM
services to improve metrics
o Reviewing existing services, negotiating with the customers
o Implementation of service improvement policy and processes, establishing priorities
and planning for service growth
o Supported in the Accounting process to cost services and recover these costs
o Design, map out, get buy-in for, and maintain the most appropriate SLM structure
o Negotiate, get buy-in for, design, and maintain SLAs with internal customers
o Work with Change Managers to understand the SLM requirements for proposed new
services
Projects
- ITSM/ITIL: ISC team leader
o (ITSM/ITIL): manage the ITSM ISC team of 3 members on weekly basis, monitor project
plan, kick-off’s, activity percentages, performance and quality plans
o Responsible for monitoring and control over implementation plans as domain expert,
o Process liaison (ITIL)
- Enterprise Architecture: Principal Consultant
o SOA Architecture; deign models, meta models, business case, service models, security
model, governance framework modelling, extraction of business LOBs’ conceptual model,
BPMN modelling, Web Services and BPEL modelling.

- IT Strategy: Consultant; member of ISC

o Developing IT baseline, IT Vision & Mission, review and approve IT Strategy, Initiatives
& Operational Action Plan, Performance Indicators, process maturity assessment and
strategic plan.

- Legal Research: Main consultant

o Intelligent text mining, Arabic text indexing, class extraction, semantic search,
summarising of legal documents

- Enhancement of (SDLC) Initiative: Team lead and main consultant

o business architect, to deploy Agile Model Driven Architecture/Modelling methodologies; ,
Agile requirement /management/engineering, UML modelling, design patterns, agile
software project management tools, RUP, Scrum at application development division.
Used tools from Telelogic like DOORS, Tau, SA, Synergy.

- ADJD Web Presence: Project Manager

o Managed www.adjd.gov.ae site project from initiation, kick-off’s, planning, CAB
management, content management workflow, change lifecycle, process flow, QA reports,
SEO, roadmap of future enhancements end-to-end, single point of contact with web vendor
for the project duration of 45 days
- Processes, Polices and Procedures: ISC team leader, Principal Consultant
o developing and maintaining IT processes, policies and procedures end-to-end for more
than 75 SOP’s.

1/7/2001-1/4/2008 Al - Wataniya Group

(A multinational group of companies and brands specialized in publishing, advertising and marketing, brands
below allegedly owned by same group)

1/6/2005-1/4/2008 Al Waseet Intl (AWI FZ-LLC, DMC, Dubai, UAE) www.alwaseetintl.com

IT Manager – MENA (Full Time)

Team leader of 12 IT supervisors in 23 branches.

IT management (infrastructure) reported to MD for 23 operations at Egypt, KSA, Kuwait, Bahrain, Qatar,
Syria, UAE and Sudan of Al Waseet Magazine primarily in-charge of planning and managing KPI
 development, risk, capacity, maturity models, IT facility, IT projects & programs, R&D, setting up IT
strategy, annual budget, procurement, recruitment and mentoring, IT operations, service delivery.

Liaise with application development dept. in Beirut in courses of new updates, release mgmt, requirement
specification/engineering.

Led project of implementing ITSM/ITIL best practices at all branches, services design, delivery and support.

IT facility and infrastructure project manager for Al Waseet branches at Qusais, Abu Dhabi and DMC

Developing SOP following ISO 9294, ITIL, ISO 20000-1 and ISO 17799 codes of practice.

IT contact person with FDS Ltd. (Franchise Development Services Ltd. Dubai) for project "AWI
Franchising Program" for developing franchisee documentation kit. Preparation of all pre-requisites for
short and long-run new operations.

Charged with enterprise architecture design for the group network, from information systems, business,
people, processes, applications modelling using TOGAF, Zachman, MDA, DoDaf best practices.

Enterprise resource planning; ERP "Advisor One" system and operation management for 19 branches;
planning, balanced scorecards, workflow and process management, backup strategies, auditing and
monitoring with enterprise reporting, (Classified Booking, Display Ads Booking, Pre-Flighting, Production,
Targeted Mass Mail, Distribution, Collection, Finance, Sales, Merchandise and CRM).

Charged with R&D and IT consultation, development of new business plans, requirement engineering
delivering value to customers with reduced TCO.

Network design, implementation and management of hybrid LAN, WAN networks, with MAC Windows
and Linux platforms.

1/7/2002-31/5/2005 Shoot LLC, Al Waseet, Layalina (Abu Dhabi operations)

IT Manager (Full Time)
• Project manager for Shoot LLC. IT branch; facility, infrastructure and operations; Abu Dhabi, Dubai and Al
Ain end-to-end.
• Solution architect and R&D for open source and Linux, plans to re-map all IT services architecture over
OSS, projects included technologies; Squid, Samba, CommuniGate, Kolab, Apache, PHP, MySQL,
Firebird, Shorewall firewall, BIND, DHCPD, Rsync, SNMP, NFS, HylaFax, OpenLDAP, Jabber,
ClamAV services.
• ERP "STM (Scratch Ticket Management)" system and operations management, business process
optimization, process management, workflow auditing and monitoring, risk management (analysing and
planning) for daily operations of inventory control, daily handover, daily cash, validation, prize control and
financial.
• Network management and security infrastructure for VOIP project, firewalls and routers management using
Cisco PIX, 3Com manageable switches, Windows 2003/Linux servers.

1/7/ 2001-4/6/2002 Shoot LLC (Amman operations)

IT Supervisor (Full Time)
• Network administration for Windows NT, 2000 standard server, multi-domain administration, ADS, ISA,
Exchange server 6.0.
• Linux administrator and Interbase DBA.
• Operations management for ERP "STM (Scratch Ticket Management)" with 6 core processes of inventory
control, daily handover, daily cash, validation, prize control and financial. I have been involved in auditing
and monitoring, daily risk analysis reports "Ticket Validation Risk and Security Management Plan".

1/9/2000-1/7/2001 Jormall.com (An e-commerce/e-business consulting) Amman, Jordan

Web Manager (Full Time)

Web project escalator for clients off shored, coordination of kick-off meetings, schedules, task/resource
tracking and liaison.

Web server, security, and hardware maintenance; web training; and web support services. coordinates and
tracks work flow, schedules, projects.

Web developer (ASP, COM, CSS, DHTML, CGI)

MSSQL 6.0 + MS Access web database design (ERD, data models, data flow).