Ma. Georgina Belen A. Guevara 27 San Mateo St. Kapitolyo, Pasig City 576-4687 / 0927-317-8221 georgeous_0721@yahoo.

com

Objective: Seeking a position in a working environment where I can use my leadership abilities, work in a challenging environment and gain good experience. Personal Attributes: Commitment to serve Openness Sympathetic Positive attitude Responsible WORKING EXPERIENCES Hinduja Global Solutions, Inc. (US Account) July 2012- Present Healthcare Associate Handles 2nd largest US healthcare insurance Successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, planning/implementing proactive procedures and systems to avoid reoccurring issue by first call resolution. Ability to adapt to change, use strategic ways of resolving issues for providers. Ability to work under pressure effectively in a dynamic, multi-tasking environment; as well as a cooperative team player. Experience includes knowledge of Coordination of Benefits, Hospital and Medical Claims processing, provider contracts, eligibility, Medical Billing, CPT and ICD9 coding. Nurse Trainee (August 2011 February 2012) Quezon City General Hospital (40 hours/week) Duties and Responsibilities: Maintain accurate, detailed reports and records of patients. Monitor, record and report symptoms and changes in patients' conditions. Record patients' medical information and vital signs. Modify patient treatment plans as indicated by patients' responses and conditions. Consult and coordinate with health care team members to assess, plan, implement and evaluate patient care plans. Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition. Monitor all aspects of patient care, including diet and physical activity. Prepare patients for, and assist with, examinations and treatments. Observe nurses and visit patients to ensure that proper nursing care is provided. Assess the needs of individuals, families and/or communities, including assessment of individuals' home and/or work environments to identify potential health or safety problems.

Instruct individuals, families and other groups on topics such as health education, disease prevention and childbirth, and develop health improvement programs. Prepare rooms, sterile instruments, equipment and supplies, and ensure that stock of supplies is maintained. Assists in delivering infants and provide prenatal and postpartum care and treatment under obstetrician's supervision.

Global Green Life Inc. Jan. 2010 January 2012 Self-employed / Marketing Consultant / Part-time job / Multi-level Marketing Responsible for the strategic direction and overall management of teams advertising and marketing-related activities of the business. Specific management responsibilities included: o Directing marketing activities for product distribution. o Effectively directing, growing and mentoring new dealers of the business. o Facilitating teams in establishing strategic ideas for product distribution. Transcom Worldwide Philippines Inc. (Australian Account) August 2010 December 2010 Customer Service Representative Assists in correcting business information of customers Assists in checking if business details of customers are up to date Manages to keep required metric percentage to above target levels Provided prompt, courteous service

Teleperformance (US Account) Oct. 2009 Jan. 2010 Customer Service Representative Delivered world class customer service and build customer satisfaction and loyalty. Provided effective and timely resolution of a range of customer inquiries. Strived for one-call resolution of customer issues. Completed ongoing training to stay abreast of product, service and policy changes. Striked a positive and cooperative tone with both customers and coworkers. Demonstrated best judgment in the disbursement of adjustments and credits. Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Student Nurse June 2005 March 2009 Advocated client satisfaction through provision of quality service. Demonstrated skills in all areas in the hospital under nursing. Established skills in therapeutic communication. Presented cheerful and helpful manner with clients and colleagues. Proven ability to handle large volume of work in professional and courteous manner. Well versed in providing world class client service.

SKILLS AND PROFICIENCY Client Relations: Effective Communicator, Client and Service Oriented, Detail Focus Management and Leadership Skills: Works independently, Effective in problem solving, Organized in workload

 Technical Skills: Proficient in Microsoft Office Applications and various Applications, Adept with Windows operating systems LICENSES AND CERTIFICATIONS Registered Nurse License number: 0579644 Basic Life Support / CPR with Automated External Defibrillator GSN-ISEEC Training Center, Quezon City April 7, 2010 Comprehensive ECG Training for Nurses: Dysrhythmia Recognition GSN-ISEEC Training Center, Quezon City April 14-16, 2010 Intravenous Therapy GSN-ISEEC Training Center, Quezon City August 6-8. 2010 EXAMINATIONS PASSED Nursing Licensure Examination Test Date: June 6 and 7, 2009 Test of English for International Communication (TOEIC) Test Date: October 04, 2006 International English Language Test Date: January 5, 2013 EDUCATIONAL BACKGROUND Collegiate Education Far Eastern University Bachelor of Science in Nursing, 2005-2009 Achievements: Classroom president, 2005-2009 Traffic and Registration Seminar Committee Chairman, 2008-2009 Community Immersion Chairman, 2007-2009 Secondary Education St. Paul College, Pasig, 2001-2005 Achievements: Classroom Representative (President), 2004-2005 Academic Chairman, 2003-2004 Deportment Awardee, March 2004 Academic Chairman, 2001-2002 Deportment Awardee, August 2001 2nd Place Science Quiz Bee, August 2001 Elementary Education St. Paul College, Pasig, 1998-2001 Diamond Point Elementary School, Los Angeles, CA, USA, 1995-1998 St. Paul College, Pasig, 1992-1995 Elizabeth Seton, Las Pias, 1991-1992 Testing (IELTS)

Achievements: Academic Chairman, 1998-2001 Deportment Awardee, August 1999 Student of the Month, March 1996 Best in EssayWriting, March 1996 Best in Essay Writing, December 1996 Student of the Month, January 1997 Student of the Month, September 1997 PERSONAL DATA Birthdate: July 21, 1987 Nationality: Filipino Marital Status: Single Religion: Catholic Height: 5ft 5 inches Weight : 170 lbs. CHARACTER REFERENCE Available upon request.