Questionnaire on Consumer behavior of Tata Photon

OBJECTIVE OF THE STUDY

Dear Respondent, Consumer Perception on Sales and Services of Tata Photon , that how consumer behaves during buying and taking services for their device. The information provided by respondent shall be used strictly for academic purpose and shall be kept confidential. Kindly cooperate in giving answers.

Q1. Name:- __________________________________-

Q2. Age: ___________________a) 15-25yrs b) 25-35yrs c) 35-50yrs Q3. Occupation ? a) Service Holder b) Business Man c) Student d) Others Q4. Are you internet user? A) Yes B) no d) Above 50yrs

Q6. Are you already using Tata Photon? A) Yes B) NO

Q7. Are you Using any other internet connection except Tata photon?if yes please mention ___________________________________________________________________

Q8. How do you get to know about the Tata photon ? A) Advertisement b)Friends and family c) Salesperson D) Your own

Q9. Since how many Time you are using Tata photon ? a) 2 to 6 months b) 6 month to 1 yrs c) 2 yrs d) above 2 yrs

Q10. Your daily usage of internet ( in hours) is? a) 1 to 2 hrs b) 2 to 5 hrs c) More than 5 hrs

Q11. What are the reasons for selecting Tata Products? a)Brand Image b) VAS c) Advertisement d) Other

Q12. Which type of Tata Product would you like to prefer? A) Tata photon plus B) Tata Photon Whiz

Q13. Which connection you want to have ? or using if you are already user? A) Postpaid b) Prepaid

Q14. Are you Satisfied with the Services of the Tata Photon? b) unsatisfied d) satisfied c) Average e) Highly Satisfied

Q15. Do you think prices of Tata photon is expensive? a) yes b) No

Q16. How do you respond about using the Tata Photon? a) Highly Dissatisfied d) Highly satisfied b) Dissatisfied e) Satisfied c) Average

Q 17. While comparing with Devices of other companies is Tata Photon is better? a) Yes b) No

Q20What is your opinion about the service given by the company?

a) Excellent d) Poor

b) Good e) Very poor

c) Very Good

Q21. Do you feel it is necessary to improve or change the plans of the Tata Photon services time to time? a) Yes b) No

Q 22. Which plan of Tata Photon Plan you are using a) 950 unlimited b) 199 c) 299 d) 399 e) 499 f) Any other __________________

Q23 You use Tata Photon, because: ( please mark the right option)

a. Perception b. Good service c. Status symbol d. Style statement e. Easy to use

Strongly agree Strongly agree Strongly agree Strongly agree Strongly agree

Agree Agree Agree Agree Agree Agree Agree

Neutral Neutral Neutral Neutral Neutral Neutral Neutral

Strongly disagree Strongly disagree Strongly disagree Strongly disagree Strongly disagree Strongly disagree Strongly disagree

Disagree Disagree Disagree Disagree Disagree Disagree Disagree

f. No other option except Strongly agree tata photon Strongly agree g.Easily available

Where 1= strongly disagree, 2= disagree, 3=neutral, 4=strongly agree, 5= agree.

Q24. Can you given any suggestion about the Tata Photon to the company? a) Yes If Yes, then b) No

.Q25. Income a) Less than 5000 b) 5000-10,000 c) 10,000-20,000 d) 20,000-30,000 e) Above 30000 Q26. Do you have any complaints with the tata photon? If yes plz mention

Q27. According to you what should be the price of Tata photon device? ______________

Q28.Do you think any competitor brand can compete with Tata photon? If yes plz mention

Q29. Do you suggest any prepaid or postpaid plans to the company that they shoud offer customer?

__________________________________________________________________________________ Thanks for your response

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