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(212)490-9100
Re: National Commission on the Terrorist Attacks Upon the United States
American Airlines' SOC Notifications
C & F Re£: DTB/CRC/28079
6S5 THIRD AVENUE, MEW YORK, NEW YORK I OO I 7 TELEPHONE 2 I H.49O.9 I OO FACSIMILE 3 I 2.37O.1-153
+12123704487 T-934 P.002/005 F-530
flf 11:44an From-CONDON I FORSYTH LLP
August 17,2004
VIAFAXANDE-MAJL
Re: National Commission on the Terrorist Attacks Upon the United States
American Airlines' SOC Notifications
C&F Ref.: DTB/CRC/28079
Further to our letter of August 9, 2004, this is American Airlines' supplemental response
regarding the notification sent by American's System Operations Control ("SOC") personnel to
American Airlines flights on the morning of September 11,2001.
Attached please find an excerpt from the Dispatch Environmental Control/Weekly Flight
Summary ("DEC") record for American Flight 861 on September 11, 2001. The DEC record for
Flight 861 contains the following ACARS message sent from SOC dispatcher Scott Finer at
13:22 Zulu Time (9:22 a.m. Eastern):
As we have noted previously concerning other ACARS messages sent on September 11, 2001,
the ACARS message above is simply another example of die type of message sent by American
SOC dispatchers on September 11, 2001.
6S5 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 212,4SO.9IOO FACSIMILE 2(2.37O.4-453
+12123704487 T-934 P.003/005 F-530
11:44am From-CONDON 4 FORSYTH LLP
American Airlines also notes that the Air Carrier Standard Security Plan ("ACSSP") in effect on
September 11, 2001 required air carriers to ensure that their employees who obtain details of an
on-going act of air piracy "do not divulge to persons other than those with an operational need to
know . . . any information about the incident or efforts to resolve the incident." See ACSSP,
§XL, p. 110. Thus, the FAA-mandated procedure for responding to reports of an aircraft
hijacking (on September 11, 2001) required the air carrier to limit the disclosure of information
to those persons with an operational need to know. This would not normally include pilots of
other aircraft. As with other aspects of the nation's response to the September 11th terrorist
attacks, the air carriers were forced to improvise in notifying other American Airlines aircraft.
The FAA countermeasures in place did not address or contemplate the simultaneous multiple
hijack threat.
Sincerely yours,
DTB/rlt
Enclosures
+12123704487 T-934 P.004/005 F-530
,d04 1,:44am From-CONDON 4 FORSYTH LLP
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August 9, 2004
The following is American Airlines' supplemental response regarding the notifications sent by
American's System Operations Control ("SOC") personnel to American Airlines flights on the
morning of September 11, 2001. The "Final Report of the National Commission on Terrorist
Attacks Upon the United States" (the "9/11 Commission Report") states that it ". . . found no
evidence . . . that American Airlines sent any cockpit warnings to its aircraft on 9/11." See 9/11
Commission Report at p. 11. This statement is not accurate. After American learned that
multiple aircraft had been hijacked, American's SOC dispatchers sent numerous warnings to the
flight crews.
On November 19, 2003, American SOC personnel briefed Commission staff members regarding
the events that took place on September 11th in the SOC. During this briefing, Michael Mulcahy,
Manager of SOC Policy and Procedures, provided the Commission staff with copies of Dispatch
Environmental Control/Weekly Flight Summary ("DEC") records with respect to American
Flights 23, 27, 33, 41 and 541. The DEC records for these flights were given to the staff as
examples of the types of ACARS messages that were sent by SOC dispatchers to advise their
respective flights about the need to guard the cockpit and to divert to the nearest suitable airport.
For example, at 13:34 Zulu Time (9:34 a.m. Eastern) SOC dispatcher Ron Pencek sent the
following ACARS message to American Flight 41:
685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 212.49O.9IOO FACSIMILE 212.37O.4453
CONDON & FORSYTH LLP
Mr. John Raidt
August 9, 2004
Page 2
SOC dispatcher Mick Hovsepiam sent the following message to American Flight 541 at 13:36
Zulu Time (9:36 a.m. Eastern):
The DEC records for these flights were provided to the Commission as representative samples of
the type of notifications provided by American's dispatchers to its other flight crews after
American learned that multiple hijackings of aircraft were underway. (Enclosed please find
replacement copies of the DEC records for Flights 23, 27, 33, 41 and 541, attached as composite
Exhibit "A" hereto.)
As we discussed with the Commission staff on November 19, 2003, American has a complete set
of DEC records (stored on microfiche) for all American flights scheduled for September 11,
2001. For your reference, we have located additional representative SOC dispatch notifications
sent to other American aircraft on the morning of September 11, 2001. (Enclosed please find
additional DEC records for American Flights 578, 596, 1242, 1274, 1417, 1462, and 1543,
attached as composite Exhibit "B" hereto.) For example, SOC dispatcher Chris Waltenburg sent
an ACARS message to Flight 1462 at 13:16 Zulu Time (9:16 a.m. Eastern): "DIVERT TO SYR
NOW. FD06 CHRIS WALTENBURG: PLZ ACK MSG." Flight 1462 had departed from
Chicago's O'Hare Airport (ORD) with an intended destination of Newark Airport (EWR), but it
was diverted to Syracuse, New York. We also note that dispatcher Mick Hovsepiam sent the
same ACARS message (quoted above with respect to Flight 541) to all of his flights and
included the ACARS message to Flight 1274, a copy of which is included in composite Exhibit
"B."
CONDON & FORSYTH LLP
Mr. John Raidt
August 9, 2004
PageS
American is unable to determine the precise time when its dispatchers started to contact other
American flights to advise them about the terrorist attacks and instruct them to divert to the
nearest airport. SOC Center Manager Craig Marquis instructed all SOC dispatchers to divert all
airborne American flights by SOC intercom (via ACARS messages and/or "selcal"
communications with the flight crews). Mr. Marquis's intercom message was made between
13:10 and 13:25 Zulu Time (9:10-9:25 a.m. Eastern) on September 11, 2001.
In addition to the SOC notifications provided by ACARS messages, American flight crews
received information about the terrorist attacks from ATC communications while en route. For
example, Captain Jerry Mumfrey (on American Flight 596) was advised of the crashes into the
World Trade Center by ATC personnel via radio communications at approximately 9:15 a.m.
Eastern time while his flight was en route from Miami to Boston. (Flight 596 diverted to
Atlantic City.)
Sincerely yours,
DTB/rlt
Enclosures
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AA KEAN COMM 008859
Average Load Factor by Day-of-Week
6/11/01 -9/9/01
Flight Man Tue Wed Thu Eli Sat Sun
11 60.8% 38.6% 47.6% 48.1% 48.1% 68.5% 56.2%
77 45.7% 32.8% 40.3% 46.2% 60.9% 69.2% 50.6%
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CONDON & FORSYTH LLP
NEW YORK
LOS ANGELES
WASHINGTON, DC
American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist
Attacks Upon the United States (the "Commission") with information in response to the
Commission's request concerning Mohamed Atta's and Khalid Almihdhar's frequent flier
accounts with American. Specifically, during your April 7, 2004 telephone conference with
Chris Christensen of our office you had requested that American provide the number of miles in
Atta's and Almihdhar's frequent flier accounts and any reservations that were booked on those
accounts.
Khalid Almihdhar established AAdvantage account #1H01L56 on August 24, 2001. The only
reservations booked on his account were for Almihdhar and Majed Moqed to fly on AA Flight
77 on 9/11/01. No other reservation was made using this account. As with Atta, no frequent flier
miles were credited to Almihdhar's AAdvantage account.
685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 2I2.49O.9IOO FACSIMILE 2IE.37O.4453
CONDON & FORSYTH LLP
Mr. John Raidt
April 15, 2004
Page 2
Attached for your review are the AAdvantage account summaries for Atta and Almihdhar, which
have been assigned Kean Commission Bates numbers 008463-008470. These summaries show
the dates the accounts were established, the address of the AAdvantage member, the reservations
that were booked using the accounts and the number of miles accrued.
We continue our efforts to fully cooperate with the Commission in its investigation of the events
of September 11, 2001. Please feel free to contact us with any questions about this frequent flier
account information or any other issues pertaining to your investigation.
Sincerely your
**.« « .....
Desmond T. Barry-, Jr. I
Enclosure
R«c«iv«d 01-09-2004 10r/2sn Frwi-817 B87 2156 To-CONDOH FORSYTH LLP Pan 002
:icy HOLLYWOOD
State FL
Country us postal Code 33 02 1-3 6 06 Mailabilicy Ind Y
Riciivid 04-08-2004 10:42am Frwn-817 9B7 2156 To-CONDON FORSYTH LLP 003
AA KEAN CO MM 008464
T-686 P.04/OB F-117
llf Apr-.OS-04 08,508. Froi.-ERNST I YOUNG
AATKS - DISPLAY ADDRESS HISTORY 09:28
060897 MEMO
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city HOLLYWOOD
State FL
:s Postal Code 33021-36Q5 Mailability ind N
Country MORE-
14=Cust Maint 15=Security 16-Name Hist
I0103-DISPLAY successful
Ruiivid D4-08-Z004 10:42an Fron-617 867 2156 To-CONDON FORSYTH LLP Pan 004
AA KEAN CO MM 008465
r tDNcr i mine 817-987-2156 T-MI P.D5/DS F-SI7
Frcm-ERNST I VOUNG 04-08-2004
AATMS - MAINTAIN ACTIVITIES I D 9 22
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ID 6H26L04 MR. MO HAMED ATTA Security Status CI
Elite Snafus Commas N Prz
Activity Dace - 04-08-2004
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Prop Bonus Total Posted
Dace T Pw J FlrK Org Desc COS Bkg Base 11-12-01
09-11-01 A AA ' 11 BOS LAX C J 11-12-01
09-11-01 P AA «
Total Miles
Add 20-Frop
10103-DISPLAY successful
:ity PATERSON
State NJ
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AA KEAN CO MM 008468
4 0|:50an From-ERNST I YOUNG 817-867-2156 T-686 P.08/0g F-J17
TM132 AATMS - DISPLAY ADDRESS HISTORY
060897 MEMO ..... 09:27
ustomer ID 3387535386666
'dm ADV Member ID 1H01L56 MR. KHALID ALMIHDHAR
Securicy Scacus CI
Gender Merged From
Rteilvid 04-08-2004 ]D:42an Frwn-817 967 2158 To-CONOON FORSYTH (IP PMI OOB
Total Miles
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Ricilvid 04-08-2004 10:4Zan From-817 B67 2156 To-CONDON FORSYTH UP Pagi 009
American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist
Attacks Upon the United States (the "Commission") with American's Response to the
Commission's Requests dated February 3, 2004 (the "February 3, 2004 Requests"). Enclosed
with this Response are the documents referenced herein which are responsive to the February 3,
2004 Requests.
As agreed at the July 31, 2003 initial meeting, all documents submitted to the CpjHniission by
American will be considered and treated as proprietary and confidential andj&iRnot be disclosed
or produced to any third parties. ,,
»v,
I. AA FLIGHT 11 INFORMATION REQL(ES1
11.1 Request: During 2001 was AA Flight 11 a daily, non-stop flight, scheduled for seven
days a week to depart at 7:45 am (EDT/EST)? If not, what was the normal departure
schedule for the flight?
Response: From March 2 through September 11, 2001, the scheduled departure time
for AA Flight 11 was 7:45 a.m. From January 1 through March 1, 2001, the scheduled
departure time for AA Flight 11 was 8:15 a.m. The flight was daily and non-stop
during the entire time period referenced.
685 THIRD AVCfiUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 3 I 2 . 4 9 O . 9 I O O FACSIMILE 313.370.4453
CONDON & FORSYTH LLP
Mr. John Raidt
March 15,2004
Page 2
11.2 Request:
(a) What was the turnaround flight for AA Flight 11?
(b) What was the regularly scheduled time for this flight to leave its departure city?
(c) What was the regularly scheduled time for the arrival in Boston of the turnaround
flight?
Response:
(a) The turnaround flight for AA Flight 11 was AA Flight 198 from San Francisco to
Boston.
(b) The regularly scheduled departure time from San Francisco for AA Flight 198 was
9:50 p.m. (Pacific).
(c) The regularly scheduled arrival time in Boston for AA Flight 198 was 6:24 a.m.
(Eastern).
11.3 Request: What time did the flight referred to in 11.2 arrive in Boston prior to the
turnaround (AA Flight 11) on 9/11/?
11.4 Request:
(a) What was the fuel capacity for the aircraft used for AA Flight 11 on 9/11/2001?
(b) What was the average fuel load for AA Flight 11 throughout 2001?
(c) Please confirm that the fuel load before departure of AA Flight 11 was 76,400
pounds.
(d) Please describe the fuel type used for AA Flight 11 on 9/11/2001 and whether it
was the fuel type/grade usually used for the flight?
Response:
(a) The fuel capacity for AA Flight 11 on 9/11 was 137,000 pounds, or approximately
20,450 gallons.
(b) The average fuel load for AA Flight 11 during 2001 was 70,625 pounds, or 10,540
gallons.
(c) The fuel load for AA Flight 11 departing on 9/11/01 was 76,400 pounds, or 11,400
gallons.
(d) JET-A was the normal fuel type/grade used for this flight and it was used on
9/11/01.
CONDON & FORSYTH LLP
Mr. John Raidt
March 15,2004
Page3
11.5 Request:
(a) Was this same aircraft/tail number used for AA Flight 11 throughout 2001?
(b) If not please describe the rotation of aircraft for this flight throughout 2001.
Response:
(a) No.
(b) Tail Number 334, which was the equipment used on Flight 11 on 9/11/01, was one
of several dozen 767 aircraft used on this route during 2001.
11.6 Request:
(a) How many people were booked and/or ticketed for AA Flight 11 on 9/11/2001?
(b) How many people boarded the flight on 9/11/2001?
(c) How many First Class passengers were booked and/or ticketed for the flight?
(d) How many First Class passengers boarded the flight?
(e) How many Business Class passengers were booked and/or ticketed for the flight?
(f) How many Business Class passengers boarded the flight?
(g) How many Coach passengers were booked and/or ticketed for the flight?
(h) How many Coach passengers boarded the flight?
Response:
(a) On 9/11, 98 people held reservations for AA Flight 11, which included 81
passengers and 17 "no-shows." The meaning of a no-show is explained in
Response 11.10. American's records do not show the total number of people
ticketed for AA Flight 11 on 9/11/01.
(b) On 9/11,81 passengers boarded AA Flight 11.
(c) The actual number of persons holding reservations and tickets on Flight 11
fluctuated on the morning of 9/11/01, which is normal for the day of travel.
American's records do not show the booking and ticketing totals, broken down by
different passenger classes and at different times on 9/11/01.
(d) On 9/11, 9 First Class passengers boarded AA Flight 11.
(e) See (c).
(f) On 9/11, 19 Business Class passengers boarded A A Flight 11.
(g)See(c).
(h) On 9/11, 53 Coach Class passengers boarded AA Flight 11.
11.7 Request: What time did the ticket counter at Logan open for business on 9/11? Was
this the earliest that the passengers could check in for AA Flight 11?
CONDON 5, FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 4
Response: On 9/11, American's ticket counter opened at 4:00 a.m., which was the
earliest time passengers could have checked in for AA Flight 11.
11.8 Request:
(a) Is the time of check-in for each passenger and/or the agent checking in the
passenger documented by the airline?
(b) If so, is this noted on the ticket, or in any other documentation previously provided
to the commission by American Airlines? If so, please note the document
containing the information.
Response:
(a) American's reservations and ticketing systems captures some information as to
when passengers check in at the ticket counters and/or the boarding gates.
However, this documentation does not provide exact times for such activities, as
discussed below.
(b) American previously has provided the Commission with documents that indicate
the approximate times that passengers boarded AA Flights 11 and 77 and the
approximate check-in times at the main ticket counters at the respective airports.
These documents are Kean Commission Bates numbers 004658-004675 (Flight 77)
and 004483-004518 (Flight 11) and are from American's Electronic Gate Reader
("EGR") records. The EGR records do not provide the exact time of individual
passenger check-in, the check-in location (ticket counter vs. departure gate), or the
identification of the check-in agent.
The EGR system for a particular flight is manually initiated by the gate agent
usually several hours prior to boarding. The initiation of the EGR system is done at
the discretion of the gate agent. At initiation, the system downloads information for
the flight, such as the names of all passengers holding reservations, check in status,
seat assignment (if pre-reserved), booking class, and destination city.
Following system initiation, the EGR system "polls" the Sabre passenger
reservation system for any updates to this data. Prior to the start of boarding, the
updates occur at approximately 15-minute intervals and provide a "snapshot" of any
changes in information since the last update. For this reason, the ticket counter
check-in times from the EGR system reflect only "approximate" times. During
actual boarding of the flights, the "polling" process occurs more frequently, at
approximately 15-second intervals. The EGR records the time that a passenger's
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
PageS
boarding pass goes through the EGR and, provides an accurate record of when the
passenger boards the aircraft.
11.9 Request;
(a) How many agents were working at the check-in counter at Logan, and potentially
could have checked in the passengers aboard AA Flight 11?
(b) Please provide their names.
Response;
(a) There were 19 agents working at American's Logan ticket counter and two gate
agents working at Gate 32 on the morning of 9/1 1.
(b) The names of the agents are listed below. We would appreciate the Commission's
continued cooperation in first informing us before a Commission staff member
directly contacts any of these American employees.
Judi Albarao
Delila Resales
Jose Concepcion
Cornelia Osgood
9/11 Personal Privacy
Evelyn Palavicini
Michael Stark
Andres Raxton
Jill Woiick
9/11 Personal Privacy
Richard Rodriguez
Susan Skarzinski
Angel Matos
Cindy Clarke
Ana Zani
Doreen Carbome
Gate 32 Agents
9/_ll Personal Privacy
CONDON & FORSYTH LLP
., _ . „ ., ...-::::v'9/ll Personal Privacy
Mr. John Raidt .,-<•••" \
March 15,2004 ...,", / \e 6 ,.-"-""
11.10 Request: (See question 11.6.) The document titled "AA Flight 11 1 ISepOl BOS-LAX
reservation/ticket review" (AAL bate stamp 003422-003426) show that 74 people who
were booked on Flight 11 either cancelled, changed their flight, or were no shows.
Fifteen people were no shows. Can AAL provide the average number of people who
either cancelled/changed their flight or were no shows for the AA Flight 11 during
2001; and the average number of no shows for AAL Flight 11 on Tuesdays for 2001?
Response: American is not able to provide the average number of people for AA
Flight 11 during 2001 who either cancelled or changed their flight. American's
Revenue Management department databases for 2001 do not show historical
cancellation or re-booking data at that level of detail.
During 2001, American operated AA Flight 11 221 times and had 17 or more no-shows
on 13 of those flights.
11.11 Request: AA document 003425 notes two bookings for seats on AA Flight 11 made at
4:00 a.m. through a travel agency in Pakistan. Does AA have any additional
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page?
information on the booking, including whether the tickets were paid for and whether
seat selections were made for the booking?
Response: For this booking, the passengers were not ticketed and no seating
assignments were made. Below is additional information on the source of the
reservation.
11.12 Request; Please indicate what procedures must be observed including documentation
to permit an individual to ride "jump seat" in the cockpit. If already provided to the
commission, please identify the documents that indicate jump seat status for AA Flight
11. If the documentation has not already been provided to the commission, please do
so.
Response; The procedures which permitted an individual to ride "jump seat" in the
cockpit as of September 11, 2001 were set forth in the American Airlines Flight Manual
Part 1. The Flight Manual Part I section entitled "Jumpseat Occupancy" is attached
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
PageS
77.1 Request: During 2001 was AA Flight 77 a daily, non-stop flight, scheduled for seven
days a week to depart at 8:10 a.m. (EDT/EST)? If not, what was the normal
daily/departure schedule for the flight?
Response: From January 1 through September 11, 2001, the scheduled departure time
for AA Flight 77 was 8:10 a.m. The flight was daily and non-stop during the entire
time period referenced.
77.2 Request:
(a) Please confirm that AA Flight 144 was the turnaround flight for AA Flight 77?
(b) What was the regularly scheduled time for this flight to leave its departure city?
(c) What was the regularly scheduled time for the arrival at Dulles of the turnaround
flight?
Response:
(a) AA Flight 77 was an originating aircraft. The aircraft would arrive at Dulles the
previous day as AA Flight 144 from Los Angeles.
(b) The regularly scheduled departure time from Los Angeles for AA Flight 144 was
12:45 p.m. (Pacific).
(c) The regularly scheduled arrival time at Dulles for AA Flight 144 was 8:35 p.m.
(Eastern).
77.3 Request: What time did the flight referred to in 77.2 arrive at Dulles prior to the
turnaround (AA Flight 77) on 9/11/?
77.4 Request:
(a) What was fuel capacity for the aircraft used for AA Flight 77 on 9/11/2001?
(b) What was the average fuel load for AA Flight 77 throughout 2001?
(c) Please indicate the fuel load before departure of AA Flight 77 on 9/11.
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
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(d) Please describe the fuel type used for AA Flight 77 on 9/11/2001 and whether it
was the fuel type/grade usually used for the flight.
Response:
(a) The fuel capacity for AA Flight 77 on 9/11 was 75,400 pounds, or approximately
11,250 gallons.
(b) The average fuel load for AA Flight 77 during 2001 was 59,400 pounds, or 8,865
gallons.
(c) The fuel load for AA Flight 77 departing on 9/11/01 was 49,400 pounds, or 7,375
gallons.
(d) JET-A was the normal fuel type/grade used for this flight and it was used on
9/11/01.
77.5 Request:
(a) Was this same aircraft/tail number used for AAL Flight 77 flight throughout 2001?
(b) If not please describe the rotation of aircraft for this flight throughout 2001.
Response:
(a) No.
(b) Tail Number 5BP, which was the equipment used on Flight 11 on 9/11/01, was one
of several dozen 757 aircraft used on this route during 2001.
77.6 Request:
(a) How many people were booked and/or ticketed for AA Flight 77 on 9/11/2001?
(b) How many people boarded the flight on 9/11/2001?
(c) How many First Class passengers were booked and/or ticketed for the flight?
(d) How many First Class passengers boarded the flight?
(e) How many Business Class passengers were booked and/or ticketed for the flight?
(f) How many Business Class passengers boarded the flight?
(g) How many Coach passengers were booked and/or ticketed for the flight?
(h) How many Coach passengers boarded the flight?
Response:
(a) On 9/11, 61 people held reservations for AA Flight 77, which included 58
passengers and 3 "no-shows." The meaning of a no-show is explained in Response
11.10. American's records do not show the total number of people ticketed for AA
Flight 77 on 9/11/01.
(b) On 9/11, 58 passengers boarded AA Flight 77.
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Mr. John Raidt
March 15, 2004
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(c) The actual number of persons holding reservations and tickets on Flight 11 on
9/11/01 fluctuated, as is normal on the morning on the day of travel. American's
records do not show the booking and ticketing information totals, broken down by
different passengers classes, at different times, 9/11/01.
(d) On 9/11, 15 Premium Level (First Class) passengers boarded AA Flight 77.
(e) See (c).
(f) On 9/11, Business Class was not offered for AA Flight 77.
(g) See (c).
(h) On 9/11, 43 Coach Class passengers boarded AA Flight 77.
77.7 Request: What time did the ticket counter at Dulles open for business on 9-11? Was
this the earliest that the passengers could check in for AA Flight 77?
Response: On 9/11, American's ticket counter opened at 4:45 a.m., which was the
earliest time passengers could have checked in for AA Flight 77.
77.8 Request:
(a) Is the time of check-in for each passenger and/or the agent checking in the
passenger documented by the airline?
(b) If so is this noted on the ticket, or in any other documentation previously provided
to the commission by American? If so, please note the document containing the
information.
Response:
(a) Please see American's Response to Request 11.8(a).
(b) Please see American's Response to Request 11.8(b).
77.9 Request:
(a) How many agents were working at the check-in counter at Dulles, and potentially
could have checked in the passengers aboard AA Flight 77?
(b) Please provide their names.
Response:
(a) There were 10 agents and two trainees working at American's Dulles ticket counter
and three gate agents working at Gate D26 on the morning of 9/11.
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 11
(b) The names of the agents are listed below. We would appreciate the Commission's
continued cooperation in first informing us before a Commission staff member
directly contacts any of these American employees.
Trainees /
IngaHill /
Sharon Payne /
It is our understanding that Majed Moqed (Seat 12A) and Khalid Almihdhar (Seat
12B) were checked in by I J and that Nawaf Alhazmi (Seat 5E) and
Salem Alhazmi (Seat 5F) were checked in by Vaughn Allex. We have not been
able to determine if Hani Hanjour (Seat IB) checked in at the main ticket counter.
77.11 Request; Can AAL provide the average number of people who either
cancelled/changed their flight or were no shows for AA Flight 77 during 2001; and the
average number of no shows for AA Flight 77 on Tuesdays for 2001 ?
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 12
During 2001, American operated AA Flight 77 251 times and had more than 3 no-
shows on 225 of those flights.
77.12 Request: (Please see item 11.12). Please identify documents provided to the
commission that indicate jump seat status for AA Flight 77. If the documentation has
not already been provided to the Commission, please do so.
1. Request: Please describe the roles and actions of the airlines with respect to aviation
security rulemaking, policy development and implementation by the FAA. Please
provide documents, including comments to the Air Transport Association and/or
Department of Transportation in response to proposed federal aviation security rules,
including the following proposed FAA rules:
a. Criminal record checks for all airport employees (NPRM by FAA published on
2/13/92 in response to recommendation of President's Commission on Aviation
Security and Terrorism; NPRM by FAA published on 3/19/97 in response to
recommendation of White House Commission on Aviation Safety and Security)
d. Revision of federal regulations for airport and air carrier security (published in the
Federal Register of 8/1/97)
f. FAA rulemaking on Aircraft Operation Security which began with the issuance of
Notice 92-12 to revise Part 108 on August 1,1997 and culminated with the
issuance of the final rule in the Federal Register of July 17, 2001 (Docket No.
FAA-2001-8725).
CONCLUSION
We continue our efforts to fully cooperate with the Commission in its investigation of the events
of September 11, 2001. Please feel free to contact me with any questions about the February 3,
2004 Requests, or any other issues pertaining to your investigation.
Sine
.
Desmond 7. Barry, Jiy
Enclosures
AA KFAW n nf)ft4RR
Section 4
Restriction • Cockpit and Crew Page 7
5/21/01
Flight Manual Part I
3. JUMPSEAT OCCUPANCY
1 Authorization
American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist
Attacks Upon the United States (the "Commission") with American's Response to the
Commission's Requests dated February 4, 10 and 25, 2004 and March 11, 2004. These Requests
were made as follow-ups to the Commission's February 3, 2004 Requests and will be
collectively referred to as the "February 3, 2004 Follow-Up Requests."
As agreed at the July 31, 2003 initial meeting, all documents submitted to the Commission by
American will be considered and treated as proprietary and confidential and will not be disclosed
or produced to any third parties.
Response:
Carol Bouchard- She was a non-revenue stand-by traveler and was seated in 3B. She
was always listed in First Class.
685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 212.49O.9IOO FACSIMILE 213.37O.4453
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 2
Carol Flyzik- She was a customer who was upgraded at Logan on the morning of
9/11/01 from seat 31H in Coach, to seat 3H in First Class by using an AAdvantage
sticker. American's agent at Logan upgraded Ms. Flyzik at 6:43 a.m.
Laura Morabito- She was a non-revenue Qantas employee (through the Oneworld
Alliance) traveling on company business and was seated in 2D. Ms. Morabito was
confirmed in Ccoach inventory as a business traveler and upgraded at the gate to First
Class. She never had a pre-reserved seat in Coach because non-revenue travelers are
not allowed advance seating.
Sonia Puopolo- She was seated in 3J. She was originally booked in Coach Class in seat
25 J but requested an upgrade to Business Class on August 19, 2001. Ms. Puopolo was
an AAdvantage Platinum member with sticker upgrades available and was upgraded to
seat 11J in Business Class by American's automated system on September 8, 2001.
American's agent at Logan upgraded Ms. Puopolo to seat 3J in First Class at 6:39 a.m.
David Retik- He was seated in 2H. He was originally booked in Coach and assigned
seat 29H. At 08:19 a.m. CST on September 10, 2001, his travel agent changed his
Coach inventory, which removed his seat 29H. At 11:53 a.m. CST on September 10th,
the travel agent requested seat 31C. At 6:58 a.m. EST on September 11th, American's
gate agent at Logan upgraded Mr. Retik to First Class using a one-way upgrade
certificate from Mr. Retik's AAdvantage account. At about that same time he was
assigned to seat 2H.
Richard Ross- He was seated in 2J. He was given a TAC ticket (travel authorization
certificate) which is used by American's sales department and corporate headquarters to
authorize someone to travel on American flights for either travel agency recognition or
to handle company business. He was booked by American's sales department on
August 30, 2001. Mr. Ross's travel agent booked another record on August 31, 2001,
printed a receipt for him in Business Class, and then cancelled the reservation.
American's agent at Logan upgraded him to First Class and reissued the ticket at 7:31
a.m. on 9/11/01.
CONDON & FORSYTH LLP
Mr. John Raidt
March 15,2004
Page 3
2. Request: Please describe AA's policy regarding the timing and procedure for releasing
first class seats that were booked but not paid for up to boarding time.
Response: American's policy is that the release of pre-reserved seats in any cabin
occurs 30 minutes prior to departure and seats should be released on an "as needed"
basis to accommodate revenue requests. Premium Level (First Class) pre-reserved
seats are the last seats to be released.
3. Request: On AA Flight 11 on 9/11/2001, how many First Class seats, how many
business class seats, and how many coach seats were available just prior to the 4:00
a.m. booking of 7 passengers under PNR "Noris and Cooper?"
4. Request: Other than the Noris and Cooper bookings, were any other bookings or
ticketing for AA Flight 11 and AA Flight 77 made by travel agencies outside of the
United States? If so, please identify the passenger, the travel agency and the country in
which the travel agency is located.
Response:
CONDON 5. FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 4
(a) The times that the Flight 77 hijackers checked in at American's ticket counter are as
follows:
(c) According to the EGR system records (see Kean Commission Bates numbers
004658-004675), the hijackers boarded AA Flight 77 at the following times:
6. Request: We know that Mohamed Atta and Abdulaziz Alomari purchased their
Colgan Air ticket on the AA.com website when they purchased their AA Flight 11
tickets. Can someone provide just a brief explanation of AA's agreement with U.S.
Airways or whatever mechanism allows a person to purchase a ticket for a US Airways
Express carrier on the AA website?
Response: Interline agreements with other carriers allow American to sell space on
the other carriers' aircraft and vice-versa. American and US Airways have a reciprocal
interline agreement that allows each carrier's agents to book and ticket on the other
carrier.
The functionality is controlled in each carrier's reservations system using a table that
allows or inhibits the ticketing. Interline agreements are not unique to AA.com.
American's reservations and ticket offices also can sell interline tickets pursuant to
these agreements.
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
PageS
7. Request:
(a) Please provide the scheduled departure times on 9/11/01 for the following
American trans-continental flights:
(b) Also, please provide the on-time departure rating that was posted for each of these
flights during the summer of 2001.
Response:
(a) The scheduled departure times on 9/11/01 were as follows:
(a) American's on-time departure records measure whether the aircraft begins moving
on or before the scheduled departure time. From June 1, 2001 to August 31, 2001,
the percentages of on-time departures for these flights were as follows:
1. AA Flight 151-69.4%
2. AA Flight 201-51.7%
3. AA Flight 265-41.9%
4. AA Flight 269 - 77.8%
5. AA Flight 33 - 36.7%
6. AA Flight 43-51.6%
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 6
7. AA Flight 59 - 47.5%
CONCLUSION
We continue our efforts to fully cooperate with the Commission in its investigation of the events
of September 11, 2001. Please feel free to contact me with any questions about the February 3,
2004 Follow-Up Requests or any other issues pertaining to your investigation.
Desmond T. Barry
August 19,2003
Mr. C. S. Brinkley
National Commission on Terrorist
Attacks Upon the United States
301 7th Street SW, Room 5125
Washington, DC 20407
We are counsel for American Airlines, Inc. ("American") in respect of matters dealing with the
September 11, 2001 terrorist attack on the United States.
We are pleased to provide the National Commission on Terrorist Attacks Upon the United States
(the "Commission") with American's Responses to the Commission's Document Request No. 1
dated July 18, 2003. American appreciates the Commission's efforts to investigate the September
11, 2001 events and shall continue to support and cooperate with the Commission in this
endeavor.
This letter shall serve as American's written response to the Commission's Document Request
No. 1. We also enclose with this letter the documents responsive to the individual requests. The
documents are organized according to the request to which each document is responsive. In
making this response, American has endeavored to provide the Commission with as complete a
response as possible within the allotted time. In light of the clarifications made at our July 31,
2003 meeting, American will make supplemental productions as additional documents become
available. For ease of reference, we have restated each Commission request and any clarification
provided at the July 31, 2003 meeting.
1. Request: All records, transcripts and recordings of text messages and other
communications between the company (including but not limited to its operations center)
and the 9/11/01 hijacked flights, AA11 and AA77.
685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 212.49O.9IOO FACSIMILE 212.37O.-4453
CONDON & FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
Page 2
Commission Clarification; This request seeks all records of ACARS and text messages
sent to the hijacked flights between 8:30 a.m. and 12:00 noon on September 11, 2001,
any voice communications with anyone on board the subject flights, and any
communications with air traffic controllers not already in the possession of the FAA.
AA's Response to Request 1: Contemporaneous records were made for two separate
telephone conversations between American employees and flight attendants on AA Flight
11. The records of these conversations are enclosed. American is continuing to review
its records for other documents responsive to this request. Any documents located which
are responsive to this request will be produced in a supplemental production.
Commission Clarification: The word "hijacked" was not intended to be part of this
request and should be deleted. This request seeks communications American had on
September 11, 2001 with any of its other flights, GSCs or other American personnel
regarding the actual hijacked flights or any other "suspected" hijacked flights and what
was done as a consequence, including what information was provided to passengers on
other American flights.
3. Request: All company documents relating to aviation security and threat assessments
during the period from 5/1/01 to 9/12/01.
Commission Clarification: This request seeks copies of all Security Directives and
Information Circulars issued by the government during the specified time period and
documents indicating how American interpreted and communicated to its employees and
its security contractors the information contained therein.
AA's Response to Request 3: Enclosed are the Security Directives and Information
Circulars issued during the relevant time period. Also enclosed are documents from
CONDON & FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
Page 3
4. Request: All documents given by the company to the FBI relating to the 9/11 attacks.
5. Request: All company documents shared with the Air Transport Association (ATA) or
ATA personnel stationed at the operations centers with respect to the 9-11 attacks.
AA's Response to Request 5: No such documents exist. American did not have any
personnel present at the FAA Operations Center at Herndon, VA on September 11, 2001.
In addition, American personnel did not communicate with any ATA representative who
may have been present at the subject Operations Center. Accordingly, American does
not have any documents responsive to this request.
6. Request: Joint Use Agreements and Checkpoint Operations Guides in effect on 9/11/01
at Logan Airport Checkpoints B4 and B5 (Terminal B) (Also, please clarify which
Checkpoint was used to screen AA-11 passengers on 9/11.)
7. Request: Joint Use Agreements and Checkpoint Operations Guides in effect on 9/11/01
at Dulles Airport Checkpoints IAD01 (East) and IAD02 (West) (Main Terminal). (Also,
please clarify which Checkpoint was used to screen AA-77 passengers on 9/11.)
8. Request: A list (including names, current contact information and 9/11 duties) of
company personnel and subcontractor screener and supervisory personnel on duty on
9/11/01 at Logan Airport Checkpoints B4 and B5 and Dulles Airport Checkpoints IAD01
and IAD02 (Main Terminal).
Commission Clarification: This request seeks the names of all security company
employees who worked at the checkpoints in question between 6:00 a.m. and 9:00 a.m.,
and who worked the shift during which the checkpoint equipment was turned on that day.
10. Request: All documents, including but not limited to reports, guidelines, training
manuals, and testing procedures, relating to the operation of the computer assisted
passenger prescreening system (CAPPS) as of 9/11/01.
Commission Clarification: This request seeks all materials used to train ticket agents
on the CAPPS system that was in effect on September 11, 2001.
AA's Response to Request 10: AA is continuing to review its records for documents
responsive to this request. Any documents located which are responsive to this request
will be produced in a supplemental production.
11. Request: A list (including names, current contact information and 9/11 duties) of
company personnel on duty on 9/11/01 at Ft. Worth, TX Operations Center (and any
other locations from which the company's response to events on 9/11 were directed).
Commission Clarification; This request seeks the names and contact information for
all individuals who were in American's Systems Operations Command Center (SOCC)
and who performed an operational function, as well as any other individuals present who
witnessed relevant communications at these locations.
AA's Response to Request 11: The following American personnel were present at
American's Systems Operations Command Center on September 11, 2001:
American is continuing to review its records to identify other American personnel who
may have been present in the SOCC on 9/11.
AA's Response to Request 12: American is continuing to review its records to for
documents responsive to this request. Any documents located which are responsive to
this request will be produced in a supplemental production.
Request: All reports or other documents, submitted by the company to FAA and other
relevant aviation security officials, of compliance with Security Directives issued by
FAA which were in effect on 9/11/01.
Response to United Request 10: American is continuing to review its records for
documents responsive to this request. Any documents located which are responsive to
this request will be produced in a supplemental production.
' Staff members explained at our July 31, 2003 meeting that this request, which was Request 10 directed to United
Airlines, was omitted inadvertently rrom
from the requests directed to American. The Commission has amended its
requests to American to include this request.
CONDON & FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
Page?
As I stated previously, American intends to cooperate fully with the Commission in its
investigation of the events of September 11, 2001 and thereafter. Please feel free to contact me
with any questions about these initial responses or any other issues pertaining to your
investigation.
Sincerely yours,
Enclosures
C. Schmidt Report Summary dated 9/1 1/01 and Investigation of Michael Woodward, Manager of 9/11/01 Yes 000001-
Flight Services, Boston Logan Airport, re telephone conversation with BOS/Flight 000002
Attendant Madeline Sweeny, Flight 1 1, while in-flight
M. Woodward Email report from M. Woodward to C. Schmidt re: Woodward's recollection of 9/19/01 Yes 000003
conversation with BOS/Flight Attendant Madeline Sweeny
L. A. Wansley Transcript dated 9/1 1/01 : Nydia Gonzalez, Operations Specialist on duty during 9/1 1/0 1 9/11/01 Yes 000004-
Terrorist Attack, interviewed by Larry Wansley, managing director of corporate security, 000008
re telephone conversation with BOS/Flight Attendant Betty Ong, Flight 1 1, while in-
flight
KEAN COMMISSION REQUEST NO. 2
All documents possessed by the company, including e-mails, memos, recordings,
records, radar tracks and transcripts, with respect to the 9/11 hijacked flights.
Capt. Lemon Bulletin to Griffith, Baker, & Wansley from Capt. Lemon dated 9/13/01 re Inflight 9/13/01 Yes 000009
diversion on Fit 173 on 9/1 1/01 (LGW to RDU)
Tim Ahern AAL Airport Services Advisory to all locations dated 9/1 1/01 re security measures for 9/11/01 Yes 000010-
immediate implementation in response to events of 9/1 1/01 000012
Facilities E-mail from Facilities Maintenance to Info Broadcast dated 9/1 1/01 stating that all 9/11/01 Yes 000013
Maintenance employees must wear their ID badges at all times
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
* PURSUANT TO 49 C.F.R. 1520
Air Carrier Standard Security Program [ACSSP] Change 60 5/20/01- Yes 000040-
dated May 20, 2001 to November 25, 2001 11/25/01 000298
Michael 9/12/01 Yes 000299-
Canavan (FAA) 000302
Michael 9/12/01 Yes 000303-
Canavan (FAA) 000305
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
..-?9/ll Law Enforcement Privacy
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520
FOLDER #1 /
Copy of Business Cards from FBI, AA and US Criminal Investigative Service No 000456
Pat Metcalf Memo from Pat Metcalf dated 9/12/01 r£ release of passenger list for BOS-DFW flight 9/12/01 No 000457
on 8/22/01 to ATFagenlT ,- \x from D. Knight to Barbara Serba of AA dated 9/26/01 - request for all available
Doug Knight 9/26/01 No 000458
information regarding! |re flight on 9/10/01 from San Diego to JFK
AA Past Date PNRs for suspects on Flights 1 1 & 77 given to FBI from AA dated 9/14/01 9/14/01 Yes 000459-
000507
Page with title "LawEnforcement Requests 1 1 September 2001" No 000508
Page with title "taw Enforcement" No 000509
Page with tab titled "FBI Info/Law Enforcement" No 000510
File marked as "18 Sep 01 Alan D. Puckett Deputy District Director - INS" and "S/A 9/18/01 No 000511
Colette Odelle AA fax from C. Odell to 1 bf INS dated 9/1 8/01 attaching flight manifest for 9/18/01 Yes 000512-
AA Flight 2097 departing Denver on 9/1 2/0 1 : 000518
File marked as "16 Sep 01 S/AI jjFBI-MIA" 9/16/01 No 000519
Robert Burt FBI fax from S/AJ Ito Colette Odell at AA dated 9/17/01 attaching Subpoena to 9/17/01 No 000520-
provide all records for referenced AA descriptors: American 00121092946184 and 000522
American 00121092946173
Colette Odell AA fax from C. Odell to S/A 1 ""1 of FBI dated 9/1 X/01 attaching A A ticket/sales 9/18/01 Yes 000523-
reports 2109294618 and 2109294617 000538
G. Bartulevicz AA fax from G. Bartulevicz to| fif FBI dated 9/1 7/0 1 re PNR history 9/17/01 Yes 000539-
report tori land AATMS - Member Maintenance Report tor Walid 000547
Iskandar
NYOFF1CE 594578vl
9/11 Law Enforcement Privacy
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520
12
NYOFFICE 594578vl
9/11 Law Enforcement Privacy
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520
ATA ATA Checkpoint Operations Guide dated 7/94 7/94 Yes 002358-
002473
KEAN COMMISSION REQUEST NO. 8
A list (including names, current contact information and 9/11 duties) of company
personnel and subcontractor screener and supervisory personnel on duty on 9/11/01
at Logan Checkpoints B4 and B5 and Dulles Airport Checkpoints IAD01 and
IAD02 (Main Terminal).
13
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520
14
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. IS20
Access Cards List and Access Card Information Forms for AMR Headquarters, 9/15/01- 9/15/01- No 002529
9/17/01 9/17/01
KEAN COMMISSION REQUEST NO. 12
Documents and presentations containing information on aviation security spending
by the company from 1995 to present (including the source of funding and category
of expenditures).
15
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