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+12123704487 T-934 P.

001/005 F-530
. _Aug-17-2D04 l!:43am From-CONDON £ FORSYTH LLP

CONDON & FORSTTH LLP


NEW YORK
LasANGHJIs
WAEHKTTON, DC

FACSIMILE TRANSMISSION

Date: August 17,2004 No. of Pages including fax cover sheet: 5


From: Desmond T. Barry, Jr., Esq. Facsimile Operator: Robin Todd
Facsimile No.: (212) 370-4453

RECIPIENT COMPANY FAX No.


1. Mr. John Raidt National Commission on Terrorist (202) 296-5545
Attacks Upon the United States

CONFIDENTIALITY: This facsimile und/or accompanying documents arc intended for [he personal and confidential use of the above
recipients. This message may be an attorney-client communication and, as such, is privileged and confidential. If the reader is not tlic
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IF YOU DO NOT RECEIVE ALL THE PAGES PLEASE CALL BACK AS SOON AS POSSIBLE
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Re: National Commission on the Terrorist Attacks Upon the United States
American Airlines' SOC Notifications
C & F Re£: DTB/CRC/28079

6S5 THIRD AVENUE, MEW YORK, NEW YORK I OO I 7 TELEPHONE 2 I H.49O.9 I OO FACSIMILE 3 I 2.37O.1-153
+12123704487 T-934 P.002/005 F-530
flf 11:44an From-CONDON I FORSYTH LLP

CONDON & FORSYTH LLP


NEW YORK
LOS ANGELES
WASHINGTON. DC

Direct Dial: (212)894-6770


Direct Fax: (212)894-6771
dbany@condonlaw.com

August 17,2004

VIAFAXANDE-MAJL

Mr. John Raidt


National Commission on Terrorist
Attacks Upon the United States
301 7th Street SW, Room 5125
Washington, DC 20407

Re: National Commission on the Terrorist Attacks Upon the United States
American Airlines' SOC Notifications
C&F Ref.: DTB/CRC/28079

Dear Mr. Raidt:

Further to our letter of August 9, 2004, this is American Airlines' supplemental response
regarding the notification sent by American's System Operations Control ("SOC") personnel to
American Airlines flights on the morning of September 11,2001.

Attached please find an excerpt from the Dispatch Environmental Control/Weekly Flight
Summary ("DEC") record for American Flight 861 on September 11, 2001. The DEC record for
Flight 861 contains the following ACARS message sent from SOC dispatcher Scott Finer at
13:22 Zulu Time (9:22 a.m. Eastern):

"DUE TO EVENTS IN NYC ENSURE ALL CREW MEMBERS MAINTAIN


EXTREME VIGILIANCE ON THEIR FLTS. USA TODAY REPORTING
ACFT BEING FLOWN INTO THE WORLD TRADE CTR. UNCONFIRMED
AA ACFT."

As we have noted previously concerning other ACARS messages sent on September 11, 2001,
the ACARS message above is simply another example of die type of message sent by American
SOC dispatchers on September 11, 2001.

6S5 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 212,4SO.9IOO FACSIMILE 2(2.37O.4-453
+12123704487 T-934 P.003/005 F-530
11:44am From-CONDON 4 FORSYTH LLP

CONDON & FORSYTH LLP


Mr. John Raidt
August 17, 2004
Page 2

American Airlines also notes that the Air Carrier Standard Security Plan ("ACSSP") in effect on
September 11, 2001 required air carriers to ensure that their employees who obtain details of an
on-going act of air piracy "do not divulge to persons other than those with an operational need to
know . . . any information about the incident or efforts to resolve the incident." See ACSSP,
§XL, p. 110. Thus, the FAA-mandated procedure for responding to reports of an aircraft
hijacking (on September 11, 2001) required the air carrier to limit the disclosure of information
to those persons with an operational need to know. This would not normally include pilots of
other aircraft. As with other aspects of the nation's response to the September 11th terrorist
attacks, the air carriers were forced to improvise in notifying other American Airlines aircraft.
The FAA countermeasures in place did not address or contemplate the simultaneous multiple
hijack threat.

Please do not hesitate to contact us if you have additional questions or comments.

Sincerely yours,

Desmond T. Barry, Jr.

DTB/rlt
Enclosures
+12123704487 T-934 P.004/005 F-530
,d04 1,:44am From-CONDON 4 FORSYTH LLP

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CONDON & FORSYTH LLP
NEW YORK
LOS ANGELES
WASHINGTON, DC

Direct Dial: (212) 894-6770


Direct Fax: (212) 894-6771
dbarry@condonlaw.com

August 9, 2004

Mr. John Raidt


National Commission on Terrorist
Attacks Upon the United States
301 7th Street SW, Room 5125
Washington, DC 20407

Re: National Commission on the Terrorist Attacks on the United States


American Airlines' SOC Notifications
C&FRef.: DTB/CRC/28Q79

Dear Mr. Raidt:

The following is American Airlines' supplemental response regarding the notifications sent by
American's System Operations Control ("SOC") personnel to American Airlines flights on the
morning of September 11, 2001. The "Final Report of the National Commission on Terrorist
Attacks Upon the United States" (the "9/11 Commission Report") states that it ". . . found no
evidence . . . that American Airlines sent any cockpit warnings to its aircraft on 9/11." See 9/11
Commission Report at p. 11. This statement is not accurate. After American learned that
multiple aircraft had been hijacked, American's SOC dispatchers sent numerous warnings to the
flight crews.

On November 19, 2003, American SOC personnel briefed Commission staff members regarding
the events that took place on September 11th in the SOC. During this briefing, Michael Mulcahy,
Manager of SOC Policy and Procedures, provided the Commission staff with copies of Dispatch
Environmental Control/Weekly Flight Summary ("DEC") records with respect to American
Flights 23, 27, 33, 41 and 541. The DEC records for these flights were given to the staff as
examples of the types of ACARS messages that were sent by SOC dispatchers to advise their
respective flights about the need to guard the cockpit and to divert to the nearest suitable airport.

For example, at 13:34 Zulu Time (9:34 a.m. Eastern) SOC dispatcher Ron Pencek sent the
following ACARS message to American Flight 41:

685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 212.49O.9IOO FACSIMILE 212.37O.4453
CONDON & FORSYTH LLP
Mr. John Raidt
August 9, 2004
Page 2

"HAVE NO DETAILS. 2 ACFT - PSBL AMERICAN AIRLINES - HAVE HIT


THE WORLD TRADE CENTER. THAT IS ALL WE HAVE HERE." FD15 -
RON PENCEK "PLZ ACK MSG."

SOC dispatcher Mick Hovsepiam sent the following message to American Flight 541 at 13:36
Zulu Time (9:36 a.m. Eastern):

"TO ALL CAPTAINS AND CREW. SECURITY MUST BE AT TOP OF THE


LIST. ALL NEW YORK AIR SPACE IS CLOSED. AAL AIRCRAFT HAVE
BE HI-JACKED THIS MORNING AND MAY HAVE BEEN FORCED DOWN.
WE HAVE UNCONFIRMED REPORTS THAT UAL IS HAVING THE SAME
PROBLEM. WE ARE STOPPING ALL TRAFFIC TO THE NEW YORK
AREA. CNN SAYS THEY HAVE REPORTS FROM AIR CANADA ALSO
HAS A PROBLEM. 2 ACFT HAVE BEEN FLOWN INTO THE WORLD
TRADE CENTER . . . PLEASE ALL OF YOU BE ON HI ALERT . . . KEEP
US POSTED ON YOUR SITUATION . . . AND GOD BLESS YOU. THERE IS
WORD THAT THE ENTIRE ATC SYSTEM MAY BE SHUT DOWN."

The DEC records for these flights were provided to the Commission as representative samples of
the type of notifications provided by American's dispatchers to its other flight crews after
American learned that multiple hijackings of aircraft were underway. (Enclosed please find
replacement copies of the DEC records for Flights 23, 27, 33, 41 and 541, attached as composite
Exhibit "A" hereto.)

As we discussed with the Commission staff on November 19, 2003, American has a complete set
of DEC records (stored on microfiche) for all American flights scheduled for September 11,
2001. For your reference, we have located additional representative SOC dispatch notifications
sent to other American aircraft on the morning of September 11, 2001. (Enclosed please find
additional DEC records for American Flights 578, 596, 1242, 1274, 1417, 1462, and 1543,
attached as composite Exhibit "B" hereto.) For example, SOC dispatcher Chris Waltenburg sent
an ACARS message to Flight 1462 at 13:16 Zulu Time (9:16 a.m. Eastern): "DIVERT TO SYR
NOW. FD06 CHRIS WALTENBURG: PLZ ACK MSG." Flight 1462 had departed from
Chicago's O'Hare Airport (ORD) with an intended destination of Newark Airport (EWR), but it
was diverted to Syracuse, New York. We also note that dispatcher Mick Hovsepiam sent the
same ACARS message (quoted above with respect to Flight 541) to all of his flights and
included the ACARS message to Flight 1274, a copy of which is included in composite Exhibit
"B."
CONDON & FORSYTH LLP
Mr. John Raidt
August 9, 2004
PageS

American is unable to determine the precise time when its dispatchers started to contact other
American flights to advise them about the terrorist attacks and instruct them to divert to the
nearest airport. SOC Center Manager Craig Marquis instructed all SOC dispatchers to divert all
airborne American flights by SOC intercom (via ACARS messages and/or "selcal"
communications with the flight crews). Mr. Marquis's intercom message was made between
13:10 and 13:25 Zulu Time (9:10-9:25 a.m. Eastern) on September 11, 2001.

In addition to the SOC notifications provided by ACARS messages, American flight crews
received information about the terrorist attacks from ATC communications while en route. For
example, Captain Jerry Mumfrey (on American Flight 596) was advised of the crashes into the
World Trade Center by ATC personnel via radio communications at approximately 9:15 a.m.
Eastern time while his flight was en route from Miami to Boston. (Flight 596 diverted to
Atlantic City.)

Please do not hesitate to contact us if you have additional questions or comments.

Sincerely yours,

Desmond T. Barry, Jr.

DTB/rlt
Enclosures
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Average Load Factor by Day-of-Week

6/11/01 -9/9/01
Flight Man Tue Wed Thu Eli Sat Sun
11 60.8% 38.6% 47.6% 48.1% 48.1% 68.5% 56.2%
77 45.7% 32.8% 40.3% 46.2% 60.9% 69.2% 50.6%

Sap 2001 (9/1/01 -9/9/01)


Flight Mon Tue Wed Dili Ed Sal Sun
11 38.5% N/A* 29.7% 44.3%. 43.6% 61.2% 45.2%
77 18.8% 22.7% N/A* 31.3% 35.2% 45.2% 38.9%

Aug 2001 (8/1/01 -8/31/01)


Flight Mon Tue Wed Thu EEL §at Sun
11 75.4% 41.6% 48.4% 56.0% 53.4% 78.6% 68.9%
77 50.4% 25.0% 33.6% 38.4% 64.1% 73.9% 54.4%

Jul 2001 (7/1/01 - 7/31/01)


Flight Mon lye Wed Thu Eli §91 Sun
11 62.2% 36.5% 54.8% 37.9% 41.0% 58.0% 51.9%
77 44.8% 33.3% 47.3% 47.7% 58.2% 72.4% 54.2%

Jun 2001 (6/1/01 -6/30/01)


Flight Mon Tye Wed Thu a. Sat Sun
11 50.6% 35.8% 39.5% 43.6% 45.7% 67.7% 44.9%
77 46.0% 40.3% 39.8% 58.5% 58.1% 66.3% 43.6%
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CONDON & FORSYTH LLP
NEW YORK
LOS ANGELES
WASHINGTON, DC

Direct Dial: (212) 894-6770


Direct Fax: (212) 894-6771
dbarry@condonlaw.com

April 15, 2004

Via Electronic Mail and Federal Express

Mr. John Raidt


National Commission on Terrorist
Attacks Upon the United States
301 7th Street SW, Room 5125
Washington, DC 20407

Re: National Commission on the Terrorist Attacks on the United States


American's Response Regarding Hijackers' Frequent Flier Information
C & F Ref: DTB/CRC/28079

Dear Mr. Raidt:

American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist
Attacks Upon the United States (the "Commission") with information in response to the
Commission's request concerning Mohamed Atta's and Khalid Almihdhar's frequent flier
accounts with American. Specifically, during your April 7, 2004 telephone conference with
Chris Christensen of our office you had requested that American provide the number of miles in
Atta's and Almihdhar's frequent flier accounts and any reservations that were booked on those
accounts.

The "AAdvantage" program is American's travel awards program. The AAdvantage


information that American has for Mohamed Atta indicates that Atta established AAdvantage
account #6H26L04 on August 25, 2001. The only reservations booked on his account were for
Atta and Abdulaziz Alomari to fly on AA Flight 11 on 9/11/01. No other reservation was made.
In addition, no frequent flier miles were posted to this account. Although frequent flier mileage
is generally credited to an account once a flight departs, it can take 1-2 days to appear in an
AAdvantage member's account summary. In this case, it appears that Atta's account was frozen
shortly after Flight 11 crashed and before the frequent flier mileage for Flight 11 appeared.

Khalid Almihdhar established AAdvantage account #1H01L56 on August 24, 2001. The only
reservations booked on his account were for Almihdhar and Majed Moqed to fly on AA Flight
77 on 9/11/01. No other reservation was made using this account. As with Atta, no frequent flier
miles were credited to Almihdhar's AAdvantage account.

685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 2I2.49O.9IOO FACSIMILE 2IE.37O.4453
CONDON & FORSYTH LLP
Mr. John Raidt
April 15, 2004
Page 2

Attached for your review are the AAdvantage account summaries for Atta and Almihdhar, which
have been assigned Kean Commission Bates numbers 008463-008470. These summaries show
the dates the accounts were established, the address of the AAdvantage member, the reservations
that were booked using the accounts and the number of miles accrued.

We continue our efforts to fully cooperate with the Commission in its investigation of the events
of September 11, 2001. Please feel free to contact us with any questions about this frequent flier
account information or any other issues pertaining to your investigation.

Sincerely your
**.« « .....
Desmond T. Barry-, Jr. I

Enclosure

cc: Daniel Marcus, Esq. (via regular mail w/out enclosure)


General Counsel
National Commission on Terrorist
Attacks Upon the United States

Steven M. Dunne, Esq. (via regular mail w/out enclosure)


Deputy General Counsel
National Commission on Terrorist
Attacks Upon the United States
.. Apr-JW-04 OB:40ai From-ERNST 1 YOUNG 917-867-2156 T-ES6 P. 02/09 F-817
TM101 AATMS - MEMBER MAINTENANCE
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CONDON & FORSYTH LLP
NEW YORK
LOS ANGELES
WASHINGTON. DC

Direct Dial: (212) 894-6770


Direct Fax: (212) 894-6771
dbarry@condonlaw.com

March 15, 2004

VIA FEDERAL EXPRESS

Mr. John Raidt


National Commission on Terrorist
Attacks Upon the United States
301 7th Street SW, Room 5125
Washington, DC 20407

Re: National Commission on the Terrorist Attacks on the United States


American's Response to the February 3, 2004 Requests
C&F Ref: DTB/CRC/28079

Dear Mr. Raidt:

American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist
Attacks Upon the United States (the "Commission") with American's Response to the
Commission's Requests dated February 3, 2004 (the "February 3, 2004 Requests"). Enclosed
with this Response are the documents referenced herein which are responsive to the February 3,
2004 Requests.

As agreed at the July 31, 2003 initial meeting, all documents submitted to the CpjHniission by
American will be considered and treated as proprietary and confidential andj&iRnot be disclosed
or produced to any third parties. ,,
»v,
I. AA FLIGHT 11 INFORMATION REQL(ES1

11.1 Request: During 2001 was AA Flight 11 a daily, non-stop flight, scheduled for seven
days a week to depart at 7:45 am (EDT/EST)? If not, what was the normal departure
schedule for the flight?

Response: From March 2 through September 11, 2001, the scheduled departure time
for AA Flight 11 was 7:45 a.m. From January 1 through March 1, 2001, the scheduled
departure time for AA Flight 11 was 8:15 a.m. The flight was daily and non-stop
during the entire time period referenced.

685 THIRD AVCfiUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 3 I 2 . 4 9 O . 9 I O O FACSIMILE 313.370.4453
CONDON & FORSYTH LLP
Mr. John Raidt
March 15,2004
Page 2

11.2 Request:
(a) What was the turnaround flight for AA Flight 11?
(b) What was the regularly scheduled time for this flight to leave its departure city?
(c) What was the regularly scheduled time for the arrival in Boston of the turnaround
flight?

Response:
(a) The turnaround flight for AA Flight 11 was AA Flight 198 from San Francisco to
Boston.
(b) The regularly scheduled departure time from San Francisco for AA Flight 198 was
9:50 p.m. (Pacific).
(c) The regularly scheduled arrival time in Boston for AA Flight 198 was 6:24 a.m.
(Eastern).

11.3 Request: What time did the flight referred to in 11.2 arrive in Boston prior to the
turnaround (AA Flight 11) on 9/11/?

Response: On 9/11/01, AA Flight 198 arrived in Boston at 6:03 a.m. (Eastern).

11.4 Request:
(a) What was the fuel capacity for the aircraft used for AA Flight 11 on 9/11/2001?
(b) What was the average fuel load for AA Flight 11 throughout 2001?
(c) Please confirm that the fuel load before departure of AA Flight 11 was 76,400
pounds.
(d) Please describe the fuel type used for AA Flight 11 on 9/11/2001 and whether it
was the fuel type/grade usually used for the flight?

Response:
(a) The fuel capacity for AA Flight 11 on 9/11 was 137,000 pounds, or approximately
20,450 gallons.
(b) The average fuel load for AA Flight 11 during 2001 was 70,625 pounds, or 10,540
gallons.
(c) The fuel load for AA Flight 11 departing on 9/11/01 was 76,400 pounds, or 11,400
gallons.
(d) JET-A was the normal fuel type/grade used for this flight and it was used on
9/11/01.
CONDON & FORSYTH LLP
Mr. John Raidt
March 15,2004
Page3

11.5 Request:
(a) Was this same aircraft/tail number used for AA Flight 11 throughout 2001?
(b) If not please describe the rotation of aircraft for this flight throughout 2001.

Response:
(a) No.
(b) Tail Number 334, which was the equipment used on Flight 11 on 9/11/01, was one
of several dozen 767 aircraft used on this route during 2001.

11.6 Request:
(a) How many people were booked and/or ticketed for AA Flight 11 on 9/11/2001?
(b) How many people boarded the flight on 9/11/2001?
(c) How many First Class passengers were booked and/or ticketed for the flight?
(d) How many First Class passengers boarded the flight?
(e) How many Business Class passengers were booked and/or ticketed for the flight?
(f) How many Business Class passengers boarded the flight?
(g) How many Coach passengers were booked and/or ticketed for the flight?
(h) How many Coach passengers boarded the flight?

Response:
(a) On 9/11, 98 people held reservations for AA Flight 11, which included 81
passengers and 17 "no-shows." The meaning of a no-show is explained in
Response 11.10. American's records do not show the total number of people
ticketed for AA Flight 11 on 9/11/01.
(b) On 9/11,81 passengers boarded AA Flight 11.
(c) The actual number of persons holding reservations and tickets on Flight 11
fluctuated on the morning of 9/11/01, which is normal for the day of travel.
American's records do not show the booking and ticketing totals, broken down by
different passenger classes and at different times on 9/11/01.
(d) On 9/11, 9 First Class passengers boarded AA Flight 11.
(e) See (c).
(f) On 9/11, 19 Business Class passengers boarded A A Flight 11.
(g)See(c).
(h) On 9/11, 53 Coach Class passengers boarded AA Flight 11.

11.7 Request: What time did the ticket counter at Logan open for business on 9/11? Was
this the earliest that the passengers could check in for AA Flight 11?
CONDON 5, FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 4

Response: On 9/11, American's ticket counter opened at 4:00 a.m., which was the
earliest time passengers could have checked in for AA Flight 11.

11.8 Request:
(a) Is the time of check-in for each passenger and/or the agent checking in the
passenger documented by the airline?
(b) If so, is this noted on the ticket, or in any other documentation previously provided
to the commission by American Airlines? If so, please note the document
containing the information.

Response:
(a) American's reservations and ticketing systems captures some information as to
when passengers check in at the ticket counters and/or the boarding gates.
However, this documentation does not provide exact times for such activities, as
discussed below.

(b) American previously has provided the Commission with documents that indicate
the approximate times that passengers boarded AA Flights 11 and 77 and the
approximate check-in times at the main ticket counters at the respective airports.
These documents are Kean Commission Bates numbers 004658-004675 (Flight 77)
and 004483-004518 (Flight 11) and are from American's Electronic Gate Reader
("EGR") records. The EGR records do not provide the exact time of individual
passenger check-in, the check-in location (ticket counter vs. departure gate), or the
identification of the check-in agent.

The EGR system for a particular flight is manually initiated by the gate agent
usually several hours prior to boarding. The initiation of the EGR system is done at
the discretion of the gate agent. At initiation, the system downloads information for
the flight, such as the names of all passengers holding reservations, check in status,
seat assignment (if pre-reserved), booking class, and destination city.

Following system initiation, the EGR system "polls" the Sabre passenger
reservation system for any updates to this data. Prior to the start of boarding, the
updates occur at approximately 15-minute intervals and provide a "snapshot" of any
changes in information since the last update. For this reason, the ticket counter
check-in times from the EGR system reflect only "approximate" times. During
actual boarding of the flights, the "polling" process occurs more frequently, at
approximately 15-second intervals. The EGR records the time that a passenger's
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
PageS

boarding pass goes through the EGR and, provides an accurate record of when the
passenger boards the aircraft.

11.9 Request;
(a) How many agents were working at the check-in counter at Logan, and potentially
could have checked in the passengers aboard AA Flight 11?
(b) Please provide their names.

Response;
(a) There were 19 agents working at American's Logan ticket counter and two gate
agents working at Gate 32 on the morning of 9/1 1.

(b) The names of the agents are listed below. We would appreciate the Commission's
continued cooperation in first informing us before a Commission staff member
directly contacts any of these American employees.

Main Ticket Counter Agents


Therese Chausse
I I
9/11 Personal Privacy

Judi Albarao
Delila Resales
Jose Concepcion
Cornelia Osgood
9/11 Personal Privacy
Evelyn Palavicini
Michael Stark
Andres Raxton
Jill Woiick
9/11 Personal Privacy
Richard Rodriguez
Susan Skarzinski
Angel Matos
Cindy Clarke
Ana Zani
Doreen Carbome

Gate 32 Agents
9/_ll Personal Privacy
CONDON & FORSYTH LLP
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Mr. John Raidt .,-<•••" \
March 15,2004 ...,", / \e 6 ,.-"-""

2A) were checked in by I "iMohamed Atta (Seat iSD) was checked in by


I TSatam Al Suqami (Seat 10B) was checked in by 1 I and
Abdulaziz Alomari (Seat 8G) was checked in byi i

11.10 Request: (See question 11.6.) The document titled "AA Flight 11 1 ISepOl BOS-LAX
reservation/ticket review" (AAL bate stamp 003422-003426) show that 74 people who
were booked on Flight 11 either cancelled, changed their flight, or were no shows.
Fifteen people were no shows. Can AAL provide the average number of people who
either cancelled/changed their flight or were no shows for the AA Flight 11 during
2001; and the average number of no shows for AAL Flight 11 on Tuesdays for 2001?

Response: American is not able to provide the average number of people for AA
Flight 11 during 2001 who either cancelled or changed their flight. American's
Revenue Management department databases for 2001 do not show historical
cancellation or re-booking data at that level of detail.

American's Revenue Management database indicates that on 9/11/01, AA Flight 11 had


17 no-shows. American believes that this variation from the 15 no-shows identified in
the referenced documents above reflects the different times when that data was
captured.

American's identification of a "no-show" includes anyone with an active reservation


who does not board the aircraft. However, no-shows do not include people who
"misconnect," meaning that they fail to board their connecting flight. American is able
to provide the following historical no-show data for AA Flight 11 in 2001:

Number of no-shows for AA Flight 11 on 9/11/01: 17


Average number of no-shows for AA Flight 11 during 2001: 7.2
Average number of no-shows for AA Flight 11 on Tuesdays during 2001: 9.0

During 2001, American operated AA Flight 11 221 times and had 17 or more no-shows
on 13 of those flights.

11.11 Request: AA document 003425 notes two bookings for seats on AA Flight 11 made at
4:00 a.m. through a travel agency in Pakistan. Does AA have any additional
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page?

information on the booking, including whether the tickets were paid for and whether
seat selections were made for the booking?

Response: For this booking, the passengers were not ticketed and no seating
assignments were made. Below is additional information on the source of the
reservation.

Booking Source of Reservation:

9/11 Personal Privacy

11.12 Request; Please indicate what procedures must be observed including documentation
to permit an individual to ride "jump seat" in the cockpit. If already provided to the
commission, please identify the documents that indicate jump seat status for AA Flight
11. If the documentation has not already been provided to the commission, please do
so.

Response; The procedures which permitted an individual to ride "jump seat" in the
cockpit as of September 11, 2001 were set forth in the American Airlines Flight Manual
Part 1. The Flight Manual Part I section entitled "Jumpseat Occupancy" is attached
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
PageS

hereto as Exhibit "A." According to American's records, no documentation for a jump


seat passenger was filed for Flight 11.

II. AA FLIGHT 77 INFORMATION REQUESTS

77.1 Request: During 2001 was AA Flight 77 a daily, non-stop flight, scheduled for seven
days a week to depart at 8:10 a.m. (EDT/EST)? If not, what was the normal
daily/departure schedule for the flight?

Response: From January 1 through September 11, 2001, the scheduled departure time
for AA Flight 77 was 8:10 a.m. The flight was daily and non-stop during the entire
time period referenced.

77.2 Request:
(a) Please confirm that AA Flight 144 was the turnaround flight for AA Flight 77?
(b) What was the regularly scheduled time for this flight to leave its departure city?
(c) What was the regularly scheduled time for the arrival at Dulles of the turnaround
flight?

Response:
(a) AA Flight 77 was an originating aircraft. The aircraft would arrive at Dulles the
previous day as AA Flight 144 from Los Angeles.
(b) The regularly scheduled departure time from Los Angeles for AA Flight 144 was
12:45 p.m. (Pacific).
(c) The regularly scheduled arrival time at Dulles for AA Flight 144 was 8:35 p.m.
(Eastern).

77.3 Request: What time did the flight referred to in 77.2 arrive at Dulles prior to the
turnaround (AA Flight 77) on 9/11/?

Response: On 9/10/01, AA Flight 144 arrived at Dulles at 8:27 p.m. Eastern.

77.4 Request:
(a) What was fuel capacity for the aircraft used for AA Flight 77 on 9/11/2001?
(b) What was the average fuel load for AA Flight 77 throughout 2001?
(c) Please indicate the fuel load before departure of AA Flight 77 on 9/11.
CONDON & FORSYTH LLP
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March 15, 2004
Page 9

(d) Please describe the fuel type used for AA Flight 77 on 9/11/2001 and whether it
was the fuel type/grade usually used for the flight.

Response:
(a) The fuel capacity for AA Flight 77 on 9/11 was 75,400 pounds, or approximately
11,250 gallons.
(b) The average fuel load for AA Flight 77 during 2001 was 59,400 pounds, or 8,865
gallons.
(c) The fuel load for AA Flight 77 departing on 9/11/01 was 49,400 pounds, or 7,375
gallons.
(d) JET-A was the normal fuel type/grade used for this flight and it was used on
9/11/01.

77.5 Request:
(a) Was this same aircraft/tail number used for AAL Flight 77 flight throughout 2001?
(b) If not please describe the rotation of aircraft for this flight throughout 2001.

Response:
(a) No.
(b) Tail Number 5BP, which was the equipment used on Flight 11 on 9/11/01, was one
of several dozen 757 aircraft used on this route during 2001.

77.6 Request:
(a) How many people were booked and/or ticketed for AA Flight 77 on 9/11/2001?
(b) How many people boarded the flight on 9/11/2001?
(c) How many First Class passengers were booked and/or ticketed for the flight?
(d) How many First Class passengers boarded the flight?
(e) How many Business Class passengers were booked and/or ticketed for the flight?
(f) How many Business Class passengers boarded the flight?
(g) How many Coach passengers were booked and/or ticketed for the flight?
(h) How many Coach passengers boarded the flight?

Response:
(a) On 9/11, 61 people held reservations for AA Flight 77, which included 58
passengers and 3 "no-shows." The meaning of a no-show is explained in Response
11.10. American's records do not show the total number of people ticketed for AA
Flight 77 on 9/11/01.
(b) On 9/11, 58 passengers boarded AA Flight 77.
CONDON & FORSYTH LLP
Mr. John Raidt
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Page 10

(c) The actual number of persons holding reservations and tickets on Flight 11 on
9/11/01 fluctuated, as is normal on the morning on the day of travel. American's
records do not show the booking and ticketing information totals, broken down by
different passengers classes, at different times, 9/11/01.
(d) On 9/11, 15 Premium Level (First Class) passengers boarded AA Flight 77.
(e) See (c).
(f) On 9/11, Business Class was not offered for AA Flight 77.
(g) See (c).
(h) On 9/11, 43 Coach Class passengers boarded AA Flight 77.

77.7 Request: What time did the ticket counter at Dulles open for business on 9-11? Was
this the earliest that the passengers could check in for AA Flight 77?

Response: On 9/11, American's ticket counter opened at 4:45 a.m., which was the
earliest time passengers could have checked in for AA Flight 77.

77.8 Request:
(a) Is the time of check-in for each passenger and/or the agent checking in the
passenger documented by the airline?
(b) If so is this noted on the ticket, or in any other documentation previously provided
to the commission by American? If so, please note the document containing the
information.

Response:
(a) Please see American's Response to Request 11.8(a).
(b) Please see American's Response to Request 11.8(b).

77.9 Request:
(a) How many agents were working at the check-in counter at Dulles, and potentially
could have checked in the passengers aboard AA Flight 77?
(b) Please provide their names.

Response:
(a) There were 10 agents and two trainees working at American's Dulles ticket counter
and three gate agents working at Gate D26 on the morning of 9/11.
CONDON & FORSYTH LLP
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March 15, 2004
Page 11

(b) The names of the agents are listed below. We would appreciate the Commission's
continued cooperation in first informing us before a Commission staff member
directly contacts any of these American employees.

Main Terminal Ticket Agents


Brenda Brown
Diane Leeds
Scott Bell ....-••//9/11 Personal Privacy
Fabiola Castillo ., / /
Francisco Ayala . /
Vaughn Allex /
Monica Sorrells /
Grace Pieruccioni ;
I I / /
John Evans /

Trainees /
IngaHill /
Sharon Payne /

Gate D26 Agents /

It is our understanding that Majed Moqed (Seat 12A) and Khalid Almihdhar (Seat
12B) were checked in by I J and that Nawaf Alhazmi (Seat 5E) and
Salem Alhazmi (Seat 5F) were checked in by Vaughn Allex. We have not been
able to determine if Hani Hanjour (Seat IB) checked in at the main ticket counter.

77.10 Request: From what runway did AA Flight 77 depart on 9/11/2001?

Response: On 9/11/01, Flight 77 departed from Runway 30 at Dulles International


Airport.

77.11 Request; Can AAL provide the average number of people who either
cancelled/changed their flight or were no shows for AA Flight 77 during 2001; and the
average number of no shows for AA Flight 77 on Tuesdays for 2001 ?
CONDON & FORSYTH LLP
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Page 12

Response: Please see American's Response to Request 11.10. Regarding no-shows,


American is able to provide the following historical data for AA Flight 77 in 2001:

Number of no-shows for AA Flight 77 on 9/11/01: 3


Average number of no-shows for AA Flight 77 during 2001: 10.9
Average number of no-shows for AA Flight 77 on Tuesdays during 2001: 9.1

During 2001, American operated AA Flight 77 251 times and had more than 3 no-
shows on 225 of those flights.

77.12 Request: (Please see item 11.12). Please identify documents provided to the
commission that indicate jump seat status for AA Flight 77. If the documentation has
not already been provided to the Commission, please do so.

Response: Please see American's Response to Request 11.12. According to


American's records, no jump seat passenger documentation was filed for Flight 77.

HI. ADDITIONAL QFR AND SUPPORTING DOCUMENT REQUEST

1. Request: Please describe the roles and actions of the airlines with respect to aviation
security rulemaking, policy development and implementation by the FAA. Please
provide documents, including comments to the Air Transport Association and/or
Department of Transportation in response to proposed federal aviation security rules,
including the following proposed FAA rules:

a. Criminal record checks for all airport employees (NPRM by FAA published on
2/13/92 in response to recommendation of President's Commission on Aviation
Security and Terrorism; NPRM by FAA published on 3/19/97 in response to
recommendation of White House Commission on Aviation Safety and Security)

b. Passenger/baggage matching (FAA issued final amendment to ACSSP effective


12/8/90 in response to recommendation of President's Commission on Aviation
Security and Terrorism)

c. Identification and pre-boarding security procedures for airline passengers (FAA


issued initial proposed agreement to ACSSP on 3/28/97 in response to
recommendation of White House Commission on Aviation Safety and Security)
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 13

d. Revision of federal regulations for airport and air carrier security (published in the
Federal Register of 8/1/97)

e. Certification of screening companies and improvement of screener performance


(Advance NPRM issued by FAA on 3/17/97 in response to recommendation of
White House Commission on Aviation Safety and Security)

f. FAA rulemaking on Aircraft Operation Security which began with the issuance of
Notice 92-12 to revise Part 108 on August 1,1997 and culminated with the
issuance of the final rule in the Federal Register of July 17, 2001 (Docket No.
FAA-2001-8725).

Response: American is still investigating this Request.

CONCLUSION

We continue our efforts to fully cooperate with the Commission in its investigation of the events
of September 11, 2001. Please feel free to contact me with any questions about the February 3,
2004 Requests, or any other issues pertaining to your investigation.

Sine

.
Desmond 7. Barry, Jiy

Enclosures

cc: Daniel Marcus, Esq. (w/o encl.)


General Counsel
National Commission on Terrorist
Attacks Upon the United States

Steven M. Dunne, Esq. (w/o encl.)


Deputy General Counsel
National Commission on Terrorist
Attacks Upon the United States
FLIGHT MANUAL
PARTI
American Airlines, Inc.
Captain R. P. Kudwa
Chfef Pilot / Vice President Flight

This publication and its contents may not be reproduced, stored


in a retrieval system, disseminated, or transmitted in any form
or by any means (electronically, by photocopy, by recording,
mechanically, or otherwise) without the prior written consent of
American Airlines, Inc.

Suggested changes to this manual should be submitted


through the OF-25 process.

THIS MANUAL ASSIGNED TO

POSITION NAME EMP. NO.


Copyhghl 1993
Printed In U.S.A. American Airlines. Inc.
All Rights Reserved

AA KEAN COMM 008457


Revision Record

Flight Manual Part I


FLIGHT MANUAL PART I REVISION RECORD
Place this record in front of your manual. On receipt of revisions, insert and
remove pages as required as soon as possible. Enter the date of the revision
next to the revision number in the table. If a revision is not received, request
a copy from Publications - MD 869 - GSWFA.

Rev. Date Entered Rev. Date Entered


31 46
32 47 5-21-01
33 48
34 49
35 50
36 51
37 52
38 53
39 54
40 55
41 56
42 57
43 58
44 59
45 60
Revised - November 98

AA KFAW n nf)ft4RR
Section 4
Restriction • Cockpit and Crew Page 7
5/21/01
Flight Manual Part I

3. JUMPSEAT OCCUPANCY
1 Authorization

9/11 Closed by Statute

AA KEAN COMM 008459


Section 4
Restriction - Cockpit and Crew
Pages
5/21/01 Right Manual Part I AM

9/11 Closed by Statute

AA KEAN COMM OORAfif)


Restriction - Cockpit and Crew Section 4
Page 9
Right Manual Part I 2/9/01

9/11 Closed by Statute

AA KFAN OOMM 008461


Section 4 Restriction • Cockpit and Crew
Page 10
2/9/01 Flight Manual Part I

9/11 Closed by Statute

A A KFAN COMM OOR462


CONDON & FORSYTH LLP
NEW YORK
LOS ANGELES
WASHINGTON, DC

Direct Dial: (212) 894-6770


Direct Fax: (212) 894-6771
dbarry@condonlaw.com

March 15, 2004

VIA FEDERAL EXPRESS

Mr. John Raidt


National Commission on Terrorist
Attacks Upon the United States
301 7th Street SW, Room 5125
Washington, DC 20407

Re: National Commission on the Terrorist Attacks on the United States


American's Response to the February 3, 2004 Follow-Up Requests
C & F Ref.: DTB/CRC/28079

Dear Mr. Raidt:

American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist
Attacks Upon the United States (the "Commission") with American's Response to the
Commission's Requests dated February 4, 10 and 25, 2004 and March 11, 2004. These Requests
were made as follow-ups to the Commission's February 3, 2004 Requests and will be
collectively referred to as the "February 3, 2004 Follow-Up Requests."

As agreed at the July 31, 2003 initial meeting, all documents submitted to the Commission by
American will be considered and treated as proprietary and confidential and will not be disclosed
or produced to any third parties.

I. FEBRUARY 4, 2004 EMAIL REQUESTS

1. Request: In regard to AA Flight 11 passengers Carol Bouchard, Carol Flyzik, Laura


Morabito, Renee Newell, Sonia Puopolo, David Retik, and Richa Ross (all of whom
were seated in First Class), please note when their seat selection was made, and if any
of them were upgrades just prior to flight.

Response:
Carol Bouchard- She was a non-revenue stand-by traveler and was seated in 3B. She
was always listed in First Class.

685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 212.49O.9IOO FACSIMILE 213.37O.4453
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 2

Carol Flyzik- She was a customer who was upgraded at Logan on the morning of
9/11/01 from seat 31H in Coach, to seat 3H in First Class by using an AAdvantage
sticker. American's agent at Logan upgraded Ms. Flyzik at 6:43 a.m.

Laura Morabito- She was a non-revenue Qantas employee (through the Oneworld
Alliance) traveling on company business and was seated in 2D. Ms. Morabito was
confirmed in Ccoach inventory as a business traveler and upgraded at the gate to First
Class. She never had a pre-reserved seat in Coach because non-revenue travelers are
not allowed advance seating.

Renee Newell- She was a non-revenue American employee traveling on company


business and was seated in 3A. Ms. Newell was confirmed in Coach inventory as a
business traveler and upgraded at the gate to First Class. She never had a pre-reserved
seat in Coach because non-revenue travelers are not allowed advance seating.

Sonia Puopolo- She was seated in 3J. She was originally booked in Coach Class in seat
25 J but requested an upgrade to Business Class on August 19, 2001. Ms. Puopolo was
an AAdvantage Platinum member with sticker upgrades available and was upgraded to
seat 11J in Business Class by American's automated system on September 8, 2001.
American's agent at Logan upgraded Ms. Puopolo to seat 3J in First Class at 6:39 a.m.

David Retik- He was seated in 2H. He was originally booked in Coach and assigned
seat 29H. At 08:19 a.m. CST on September 10, 2001, his travel agent changed his
Coach inventory, which removed his seat 29H. At 11:53 a.m. CST on September 10th,
the travel agent requested seat 31C. At 6:58 a.m. EST on September 11th, American's
gate agent at Logan upgraded Mr. Retik to First Class using a one-way upgrade
certificate from Mr. Retik's AAdvantage account. At about that same time he was
assigned to seat 2H.

Richard Ross- He was seated in 2J. He was given a TAC ticket (travel authorization
certificate) which is used by American's sales department and corporate headquarters to
authorize someone to travel on American flights for either travel agency recognition or
to handle company business. He was booked by American's sales department on
August 30, 2001. Mr. Ross's travel agent booked another record on August 31, 2001,
printed a receipt for him in Business Class, and then cancelled the reservation.
American's agent at Logan upgraded him to First Class and reissued the ticket at 7:31
a.m. on 9/11/01.
CONDON & FORSYTH LLP
Mr. John Raidt
March 15,2004
Page 3

2. Request: Please describe AA's policy regarding the timing and procedure for releasing
first class seats that were booked but not paid for up to boarding time.

Response: American's policy is that the release of pre-reserved seats in any cabin
occurs 30 minutes prior to departure and seats should be released on an "as needed"
basis to accommodate revenue requests. Premium Level (First Class) pre-reserved
seats are the last seats to be released.

American's Conditions of Carriage state that pre-reserved seats are subject to


cancellation unless a passenger has checked in at least 30 minutes before the scheduled
departure. American does not guarantee it will provide any particular seat on the
aircraft. American's procedures specified that tickets must be purchased at least 30
minutes prior to departure for domestic destinations and 60 minutes prior to departure
for international destinations.

3. Request: On AA Flight 11 on 9/11/2001, how many First Class seats, how many
business class seats, and how many coach seats were available just prior to the 4:00
a.m. booking of 7 passengers under PNR "Noris and Cooper?"

Response: American is still investigating this Request.

4. Request: Other than the Noris and Cooper bookings, were any other bookings or
ticketing for AA Flight 11 and AA Flight 77 made by travel agencies outside of the
United States? If so, please identify the passenger, the travel agency and the country in
which the travel agency is located.

Response: American is still investigating this Request.

II. FEBRUARY 10, 2004 EMAIL REQUEST

5. Request: We need to reconcile information on the check-in times of the AA Flight 77


hijackers: Hani Hanjour, Nawaf Alhazmi, Salem Alhazmi, Majed Moqed and Khalid
Almihdhar. Specifically, at what time did these hijackers (a) check in at the AAL ticket
counter, (b) check in at the departure gate, and (c) board the aircraft?

Response:
CONDON 5. FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 4

(a) The times that the Flight 77 hijackers checked in at American's ticket counter are as
follows:

Hani Hanjour (unknown)


Majed Moqed approximately 7:15 a.m.
Klialid Almihdhar approximately 7:15 a.m.
Nawaf Alhazmi approximately 7:25 - 7:30 a.m.
Salem Alhazmi approximately 7:25 - 7:30 a.m.

(b) As explained in American's Response to February 3, 2004 Request No. 11.8,


American is unable to determine from its records whether any of the hijackers
checked in at the departure gate.

(c) According to the EGR system records (see Kean Commission Bates numbers
004658-004675), the hijackers boarded AA Flight 77 at the following times:

Majed Moqed 7:50 a.m.


Khalid Almihdhar 7:50 a.m.
Hani Hanjour 7:52 a.m.
Nawaf Alhazmi 7:55 a.m.
Salem Alhazmi 7:55 a.m.

III. FEBRUARY 25, 2004 EMAIL REQUEST

6. Request: We know that Mohamed Atta and Abdulaziz Alomari purchased their
Colgan Air ticket on the AA.com website when they purchased their AA Flight 11
tickets. Can someone provide just a brief explanation of AA's agreement with U.S.
Airways or whatever mechanism allows a person to purchase a ticket for a US Airways
Express carrier on the AA website?

Response: Interline agreements with other carriers allow American to sell space on
the other carriers' aircraft and vice-versa. American and US Airways have a reciprocal
interline agreement that allows each carrier's agents to book and ticket on the other
carrier.

The functionality is controlled in each carrier's reservations system using a table that
allows or inhibits the ticketing. Interline agreements are not unique to AA.com.
American's reservations and ticket offices also can sell interline tickets pursuant to
these agreements.
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
PageS

IV. MARCH 11, 2004 EMAIL REQUEST

7. Request:
(a) Please provide the scheduled departure times on 9/11/01 for the following
American trans-continental flights:

1. AA Flight 151 (JFK)


2. AA Flight 201 (JFK)
3. AA Flight 265 (JFK)
4. AA Flight 269 (BOS)
5. AA Flight 33 (JFK)
6. AA Flight 43 (EWR)
7. AA Flight 59 (JFK)

(b) Also, please provide the on-time departure rating that was posted for each of these
flights during the summer of 2001.

Response:
(a) The scheduled departure times on 9/11/01 were as follows:

1. AA Flight 151 (JFK-IND) -8:15 a.m.


2. AA Flight 201 (JFK-LAX) - 7:00 a.m.
3. AA Flight 265 (JFK-SEA) - 8:20 a.m.
4. AA Flight 269 (BOS-SJC) - 8:00 a.m.
5. AA Flight 33 (JFK-IND) - 8:00 a.m.
6. AA Flight 43 (EWR-CVG) -8:10 a.m.
7. AA Flight 59 (JFK-STL)-8:00 a.m.

(a) American's on-time departure records measure whether the aircraft begins moving
on or before the scheduled departure time. From June 1, 2001 to August 31, 2001,
the percentages of on-time departures for these flights were as follows:

1. AA Flight 151-69.4%
2. AA Flight 201-51.7%
3. AA Flight 265-41.9%
4. AA Flight 269 - 77.8%
5. AA Flight 33 - 36.7%
6. AA Flight 43-51.6%
CONDON & FORSYTH LLP
Mr. John Raidt
March 15, 2004
Page 6

7. AA Flight 59 - 47.5%

CONCLUSION

We continue our efforts to fully cooperate with the Commission in its investigation of the events
of September 11, 2001. Please feel free to contact me with any questions about the February 3,
2004 Follow-Up Requests or any other issues pertaining to your investigation.

Desmond T. Barry

cc: Daniel Marcus, Esq.


General Counsel
National Commission on Terrorist
Attacks Upon the United States

Steven M. Dunne, Esq.


Deputy General Counsel
National Commission on Terrorist
Attacks Upon the United States
CONDON & FORSYTH LLP
NEW YORK
LOS ANGELES
WASHINGTON, DC

Direct Dial: (212) 894-6770


Direct Fax: (212) 894-6771
dbarry@condonlaw.com

August 19,2003

VIA FEDERAL EXPRESS

Mr. C. S. Brinkley
National Commission on Terrorist
Attacks Upon the United States
301 7th Street SW, Room 5125
Washington, DC 20407

Re: Kean Commission Document Request No. 1


American Airlines
C&F Ref.: DTB/CRC/28079

Dear Mr. Brinkley:

We are counsel for American Airlines, Inc. ("American") in respect of matters dealing with the
September 11, 2001 terrorist attack on the United States.

We are pleased to provide the National Commission on Terrorist Attacks Upon the United States
(the "Commission") with American's Responses to the Commission's Document Request No. 1
dated July 18, 2003. American appreciates the Commission's efforts to investigate the September
11, 2001 events and shall continue to support and cooperate with the Commission in this
endeavor.

This letter shall serve as American's written response to the Commission's Document Request
No. 1. We also enclose with this letter the documents responsive to the individual requests. The
documents are organized according to the request to which each document is responsive. In
making this response, American has endeavored to provide the Commission with as complete a
response as possible within the allotted time. In light of the clarifications made at our July 31,
2003 meeting, American will make supplemental productions as additional documents become
available. For ease of reference, we have restated each Commission request and any clarification
provided at the July 31, 2003 meeting.

1. Request: All records, transcripts and recordings of text messages and other
communications between the company (including but not limited to its operations center)
and the 9/11/01 hijacked flights, AA11 and AA77.

685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 212.49O.9IOO FACSIMILE 212.37O.-4453
CONDON & FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
Page 2

Commission Clarification; This request seeks all records of ACARS and text messages
sent to the hijacked flights between 8:30 a.m. and 12:00 noon on September 11, 2001,
any voice communications with anyone on board the subject flights, and any
communications with air traffic controllers not already in the possession of the FAA.

AA's Response to Request 1: Contemporaneous records were made for two separate
telephone conversations between American employees and flight attendants on AA Flight
11. The records of these conversations are enclosed. American is continuing to review
its records for other documents responsive to this request. Any documents located which
are responsive to this request will be produced in a supplemental production.

2. Request: All documents possessed by the company, including e-mails, memos,


recordings, records, radar tracks and transcripts, with respect to the 9/11 hijacked flights.

Commission Clarification: The word "hijacked" was not intended to be part of this
request and should be deleted. This request seeks communications American had on
September 11, 2001 with any of its other flights, GSCs or other American personnel
regarding the actual hijacked flights or any other "suspected" hijacked flights and what
was done as a consequence, including what information was provided to passengers on
other American flights.

AA's Response to Request 2: Communications on September 11, 2001 from American


management to American employees were made concerning the status of the hijacked
American flights and to alert employees to the need for immediate implementation of
security measures in response to the hijackings. These advisory messages, "Jetwires" and
other emails are enclosed herewith. American is continuing to review its records for other
documents responsive to this request. Any documents located which are responsive to
this request will be produced in a supplemental production.

3. Request: All company documents relating to aviation security and threat assessments
during the period from 5/1/01 to 9/12/01.

Commission Clarification: This request seeks copies of all Security Directives and
Information Circulars issued by the government during the specified time period and
documents indicating how American interpreted and communicated to its employees and
its security contractors the information contained therein.

AA's Response to Request 3: Enclosed are the Security Directives and Information
Circulars issued during the relevant time period. Also enclosed are documents from
CONDON & FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
Page 3

American Corporate Security distributing the Security Directives and Information


Circulars to other American personnel. American is continuing to review its records for
other documents responsive to this request. Any documents located which are responsive
to this request will be produced in a supplemental production.

4. Request: All documents given by the company to the FBI relating to the 9/11 attacks.

Commission Clarification: A complete record of all materials taken by the FBI on


September 11, 2001 and immediately thereafter does not exist. Accordingly, this request
seeks information from American explaining the circumstances of the FBI's retrieval of
documents.

AA's Response to Request 4: Enclosed is correspondence from the FBI to American


requesting information and documents regarding their investigation into the September
11, 2001 attacks. Also enclosed are responses to these requests from American personnel
and the documents provided by American personnel to the FBI. American is continuing
to review its records for other documents responsive to this request. Any documents
located which are responsive to this request will be produced in a supplemental
production.

5. Request: All company documents shared with the Air Transport Association (ATA) or
ATA personnel stationed at the operations centers with respect to the 9-11 attacks.

Commission Clarification; This request refers to the FAA's Operations Center in


Herndon, VA, and seeks the substance of any communications between the airlines and
any ATA representative present at the operations center.

AA's Response to Request 5: No such documents exist. American did not have any
personnel present at the FAA Operations Center at Herndon, VA on September 11, 2001.
In addition, American personnel did not communicate with any ATA representative who
may have been present at the subject Operations Center. Accordingly, American does
not have any documents responsive to this request.

6. Request: Joint Use Agreements and Checkpoint Operations Guides in effect on 9/11/01
at Logan Airport Checkpoints B4 and B5 (Terminal B) (Also, please clarify which
Checkpoint was used to screen AA-11 passengers on 9/11.)

Commission Clarification: This request also seeks information relating to the


contractors manning the security checkpoints.
CONDON & FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
Page 4

AA's Response to Request 6: Enclosed is a copy of the standard Checkpoint Operations


Guide (COG) in use on September 11, 2001. American will confirm that the standard
COG was used at Logan Airport on that day. American will provide its contract for
security screening at Logan Airport in a supplemental response. American also will
confirm which checkpoint was used to screen AA Flight 11 passengers on September 11,
2001.

7. Request: Joint Use Agreements and Checkpoint Operations Guides in effect on 9/11/01
at Dulles Airport Checkpoints IAD01 (East) and IAD02 (West) (Main Terminal). (Also,
please clarify which Checkpoint was used to screen AA-77 passengers on 9/11.)

Commission Clarification: This request also seeks information relating to the


contractors manning the security checkpoints.

AA's Response to Request 7: Enclosed is a copy of the standard Checkpoint


Operations Guide (COG) in use on September 11, 2001. American will confirm that the
standard COG was used at Dulles Airport on that day. American will provide its contract
(if any) for security screening at Dulles Airport in a supplemental response. American
also will confirm which checkpoint was used to screen AA Flight 77 passengers on
September 11,2001.

8. Request: A list (including names, current contact information and 9/11 duties) of
company personnel and subcontractor screener and supervisory personnel on duty on
9/11/01 at Logan Airport Checkpoints B4 and B5 and Dulles Airport Checkpoints IAD01
and IAD02 (Main Terminal).

Commission Clarification: This request seeks the names of all security company
employees who worked at the checkpoints in question between 6:00 a.m. and 9:00 a.m.,
and who worked the shift during which the checkpoint equipment was turned on that day.

AA's Response to Request 8: Enclosed is a document identifying the security company


employees who were working at Logan Airport on September 11, 2001. American is
continuing to review its records for other documents responsive to this request. Any
documents located which are responsive to this request will be produced in a
supplemental production.

9. Request: List of screening checkpoint equipment, including make, model, serial


numbers, calibration and maintenance logs, and the current location of that equipment,
that was in use on 9/11/01 at the checkpoints servicing the departure gates for the
hijacked flights from Logan and Dulles Airports.
CONDON & FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
PageS

Commission Clarification: None.

AA's Response to Request 9; The document produced in response to Request No. 8


also provides information regarding what screening checkpoint equipment was located at
Logan Airport on September 11, 2001. American is continuing to review its records for
other documents responsive to this request. Any documents located which are responsive
to this request will be produced in a supplemental production.

10. Request: All documents, including but not limited to reports, guidelines, training
manuals, and testing procedures, relating to the operation of the computer assisted
passenger prescreening system (CAPPS) as of 9/11/01.

Commission Clarification: This request seeks all materials used to train ticket agents
on the CAPPS system that was in effect on September 11, 2001.

AA's Response to Request 10: AA is continuing to review its records for documents
responsive to this request. Any documents located which are responsive to this request
will be produced in a supplemental production.

11. Request: A list (including names, current contact information and 9/11 duties) of
company personnel on duty on 9/11/01 at Ft. Worth, TX Operations Center (and any
other locations from which the company's response to events on 9/11 were directed).

Commission Clarification; This request seeks the names and contact information for
all individuals who were in American's Systems Operations Command Center (SOCC)
and who performed an operational function, as well as any other individuals present who
witnessed relevant communications at these locations.

AA's Response to Request 11: The following American personnel were present at
American's Systems Operations Command Center on September 11, 2001:

Craig Parfitt Managing Director of Flight Dispatch


Joe Bertapelle Manager of Systems Operations Control Policy & Procedure
Rich Falcone Manager of Systems Operations Technology
Michael Mulcahy Manager of Systems Operations Control Policy & Procedure
Kyle Phelps Manager of Systems Operations Control Administration
Tim Antolovic Manager of Systems Operations Control Technology Procedure &
Training
Warren Qualley Manager Weather Services
Debi Naused Technology Support Specialist
Suzanne Hopsin Supervisor Weight and Balance Planning
CONDON 5, FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
Page 6

Everett Wilson Technology Support Specialist


Rich Quezada Senior Analyst Administration
Penny Williamson Senior Analyst
Brad Buck Technology Support Specialist

American is continuing to review its records to identify other American personnel who
may have been present in the SOCC on 9/11.

12. Request: Documents and presentations containing information on aviation security


spending by the company from 1995 to present (including the source of funding and
category of expenditure).

Commission Clarification: This request is in accordance with the Commission's effort


to determine total company spending for security, categorized by payments to security
companies, employee training for security, cost of audits, record keeping, equipment,
maintenance, etc. This request does not seek information on spending for security related
to theft, etc. Any information provided in response to this item will be treated as
proprietary and confidential.

AA's Response to Request 12: American is continuing to review its records to for
documents responsive to this request. Any documents located which are responsive to
this request will be produced in a supplemental production.

Request 10 Directed to United Airlines1

Request: All reports or other documents, submitted by the company to FAA and other
relevant aviation security officials, of compliance with Security Directives issued by
FAA which were in effect on 9/11/01.

Commission Clarification: This request seeks information concerning the manner in


which the American communicated its compliance with Security Directives to the FAA.

Response to United Request 10: American is continuing to review its records for
documents responsive to this request. Any documents located which are responsive to
this request will be produced in a supplemental production.

' Staff members explained at our July 31, 2003 meeting that this request, which was Request 10 directed to United
Airlines, was omitted inadvertently rrom
from the requests directed to American. The Commission has amended its
requests to American to include this request.
CONDON & FORSYTH LLP
Mr. C. S. Brinkley
August 19, 2003
Page?

As I stated previously, American intends to cooperate fully with the Commission in its
investigation of the events of September 11, 2001 and thereafter. Please feel free to contact me
with any questions about these initial responses or any other issues pertaining to your
investigation.

Sincerely yours,

Desmond T. Barry, Jr.

Enclosures

cc: Daniel Marcus, Esq. (w/o encl.)


General Counsel
National Commission on Terrorist
Attacks Upon the United States

Steven M. Dunne, Esq. (w/o encl.)


Deputy General Counsel
National Commission on Terrorist
Attacks Upon the United States
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

DOCUMENTS RESPONSIVE TO KEAN COMMISSION REQUESTS


C&F REF: 1278.28079

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


KEAN COMMISSION REQUEST NO. 1
All records, transcripts and recordings of text messages and their commanications
between the company (including but not limited to its operations center) and the
9-11 hijacked flights AA11 and AA77.

C. Schmidt Report Summary dated 9/1 1/01 and Investigation of Michael Woodward, Manager of 9/11/01 Yes 000001-
Flight Services, Boston Logan Airport, re telephone conversation with BOS/Flight 000002
Attendant Madeline Sweeny, Flight 1 1, while in-flight
M. Woodward Email report from M. Woodward to C. Schmidt re: Woodward's recollection of 9/19/01 Yes 000003
conversation with BOS/Flight Attendant Madeline Sweeny
L. A. Wansley Transcript dated 9/1 1/01 : Nydia Gonzalez, Operations Specialist on duty during 9/1 1/0 1 9/11/01 Yes 000004-
Terrorist Attack, interviewed by Larry Wansley, managing director of corporate security, 000008
re telephone conversation with BOS/Flight Attendant Betty Ong, Flight 1 1, while in-
flight
KEAN COMMISSION REQUEST NO. 2
All documents possessed by the company, including e-mails, memos, recordings,
records, radar tracks and transcripts, with respect to the 9/11 hijacked flights.

Capt. Lemon Bulletin to Griffith, Baker, & Wansley from Capt. Lemon dated 9/13/01 re Inflight 9/13/01 Yes 000009
diversion on Fit 173 on 9/1 1/01 (LGW to RDU)
Tim Ahern AAL Airport Services Advisory to all locations dated 9/1 1/01 re security measures for 9/11/01 Yes 000010-
immediate implementation in response to events of 9/1 1/01 000012
Facilities E-mail from Facilities Maintenance to Info Broadcast dated 9/1 1/01 stating that all 9/11/01 Yes 000013
Maintenance employees must wear their ID badges at all times

NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


AAL AAL Special Jetwire dated 9/1 1/01 re confirmation that American Airlines had lost two 9/11/01 No 000014
aircraft
AAL AAL Second Special Jetwire dated 9/1 1/01 re statement by Don Carty re events of 9/11/01 No 000015
9/11/01
AAL AAL Third Special Jetwire dated 9/1 1/01 re confirmation that remaining AA aircraft 9/11/01 No 000016
have been accounted for
AAL AAL Fourth Special Jetwire dated 9/1 1/0 1 re CARE teams set up to assist families 9/11/01 No 000017
touched by tragedy
Mick Doherty AAL E-mail from Mick Doherty to Corp Coinm dated 9/1 1/01 re HeAAds Update! EAP 9/11/01 No 000018
Hotlines set up
David McKenas AAL E-mail from David McKenas to distribution list dated 9/1 1/01 re Toll free EAP 9/11/01 No 000019-
counseling numbers and attachment of crisis support documents 000026
Russ Chew SOC Advisory Message Nbr 01 15 by Russ Chew dated 9/1 1/01 re closure of airspace 9/11/01 Yes 000027
over United States
Russ Chew SOC Advisory Msg Nbr 01-017 by Russ Chew dated 9/1 1/01 re Airport Services 9/11/01 Yes 000028-
information/policies/procedures 000030
AAL AAL memo re confirmation that two aircraft were lost on 9/1 1/0 1 and special hotline 9/1 1/01 No 000031-
from Don Carty re terrorist attacks 000032
Annmarie Fax from Annmarie to Chris dated 9/1 1/01 re issuance of two emergency amendments re 9/11/01 Yes 000033
clearance of all terminals and new security measures
Bob Kudwa E-mail from B. Kudwa to all crewmembers dated 9/1 1/01 re creation of contact number 9/11/01 Yes 000034
for concerned crewmembers to call for any information re the WTC tragedy
Bob Kudwa E-mail from B. Kudwa to all AA pilots dated 9/1 1/01 re thanks for calls expressing 9/11/01 No 000035
readiness to help during tragic event
Bob Kudwa E-mail from B. Kudwa to all crews dated 9/1 1/01 re instructions on where to go whether 9/11/01 Yes 000036
at non-crew base station or local crew base
Bob Kudwa E-mail from B. Kudwa to all crewmembers dated 9/1 1/01 re report of terrorist attacks 9/11/01 Yes 000037
and request that all crews focus on the job at hand
G. S. Tucker E-mail from Captain G. S. Tucker to all pilots dated 9/1 1/01 re update of current 9/11/01 Yes 000038

NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
* PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


situation re grounding of flights
Bob Kudwa E-mail from B. Kudwa to all crewmembers dated 9/1 1/01 re creation of contact number 9/11/01 No 000039
for concerned crewmembers to call for any information regarding the WTC tragedy
KEAN COMMISSION REQUEST NO. 3
All company documents relating to aviation security and threat assessments during
the period from 5/1/01 to 9/12/01.

Air Carrier Standard Security Program [ACSSP] Change 60 5/20/01- Yes 000040-
dated May 20, 2001 to November 25, 2001 11/25/01 000298
Michael 9/12/01 Yes 000299-
Canavan (FAA) 000302
Michael 9/12/01 Yes 000303-
Canavan (FAA) 000305

Michael 9/12/01 Yes 000306-


Canavan (FAA) 000308
Michael 9/12/01 Yes 000309-
Canavan (FAA) 000312
Michael 9/11 Closed by Statute 9/12/01 Yes 000313-
Canavan (FAA) 000317
Michael 9/12/01 Yes 000318-
Canavan (FAA) 000321

Michael 9/7/01 Yes 000322-


Canavan (FAA) 000326
Michael 8/31/01 Yes 000327-
Canavan (FAA) 000330
Michael 8/28/01 Yes 000331-

NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


Canavan (FAA) 000335
Michael 8/24/01 Yes 000336-
Canavan (FAA) 000340
Michael 8/21/01 Yes 000341-
Canavan (FAA) 000343
Michael 7/27/01 Yes 000344-
Canavan (FAA) 000347
Michael 7/27/01 Yes 000348-
Canavan (FAA) 000349
Michael 7/27/01 Yes 000350-
Canavan (FAA) 000353
Tim Ahern Airport Services Advisory to all locations re: Security Measures for Immediate / 9/11/01 Yes 000354-
Implementation dated 9/1 1/01 / 000356
TimAhern Security Advisory by Tim Ahem dated 9/12/01 to all Crewmembers rel (/ 9/12/01 Yes 000357-
andl 1 // 000359
Tim Ahern Security Advisory by Tim Ahem dated 9/12/01 to all Pilots rd \il 9/12/01 Yes 000360-
1 |. \/ 000362
L. A. Wansley AA memo from L. Wansley to distribution list dated 9/7/01 re issuance of/ ;/; 9/7/01 Yes 000363-
000368
|
L. A. Wansley AA memo from L. Wanslev to distribution list dated 8/31/01 rel ;? 8/31/01 Yes 000369
/!
L. A. Wansley AA memo from L. Wansley to distribution list dated 8/28/01 re/ I! 8/28/01 Yes 000370
1
L.A. Wansley AA memo from L. Wansley to distribution list dated 8/24/01 re attached I 8/24/01 Yes 000371-
000375
1 \
L. A. Wansley AA memo from L. Wansley to distribution list dated 8/21/01 re attache* 1 8/21/01 Yes 000376-

9/11 Closed by Statute


NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


000379

W. Schmidt 1/21/01 Yes 000380

L. A. Wansley 7/31/01 Yes 000381

FAA 5/29/01 Yes 000382-


000384
FAA 3/28/01 Yes 000385-
000387
FAA 7/31/01 Yes 000388-
000394
FAA 7/31/01 Yes 000395-
000397
FAA 9/11 Cloced by Statute 7/26/01 Yes 000398-
000399
FAA 7/18/01 Yes 000400-
000401
FAA 7/12/01 Yes 000402-
000405
FAA 7/2/01 Yes 000406-
000407
FAA 6/22/01 Yes 000408-
000409
FAA 6/4/01 Yes 000410-
000412
FAA 6/4/01 Yes 000413-
000414
FAA 6/4/01 Yes 000415-

NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


000416
L. A. Wansley 8/28/01 Yes 000417-
000418
L. A. Wansley 8/21/01 Yes 000419-
000426
L. A. Wansley 8/1/01 Yes 000427-
000430

L. A. Wansley 7/18/01 Yes 000431-


000433

L. A. Wansley 7/16/01 Yes 000434-


000438

L. A. Wansley 9/11 Closed by Statute 7/3/01 Yes 000439-


000441

L. A. Wansley 6/22/01 Yes 000442-


000444

L. A. Wansley 6/8/01 Yes 000445-


000448
L. A. Wansley 6/4/01 Yes 000449

FAA 6/4/01 Yes 000450-


000452

L. A. Wansley 6/4/01 Yes 000453-


000455

NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
..-?9/ll Law Enforcement Privacy
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCMPTION DATE S.S.I. BATES NO.


East supersedes and cancels IC-200 1 -03 /:•
KEAN COMMISSION REQUEST NO. 4
All documents given by the company to the FBI relating to the 9/11 attacks.

FOLDER #1 /
Copy of Business Cards from FBI, AA and US Criminal Investigative Service No 000456
Pat Metcalf Memo from Pat Metcalf dated 9/12/01 r£ release of passenger list for BOS-DFW flight 9/12/01 No 000457
on 8/22/01 to ATFagenlT ,- \x from D. Knight to Barbara Serba of AA dated 9/26/01 - request for all available
Doug Knight 9/26/01 No 000458
information regarding! |re flight on 9/10/01 from San Diego to JFK
AA Past Date PNRs for suspects on Flights 1 1 & 77 given to FBI from AA dated 9/14/01 9/14/01 Yes 000459-
000507
Page with title "LawEnforcement Requests 1 1 September 2001" No 000508
Page with title "taw Enforcement" No 000509
Page with tab titled "FBI Info/Law Enforcement" No 000510
File marked as "18 Sep 01 Alan D. Puckett Deputy District Director - INS" and "S/A 9/18/01 No 000511

Colette Odelle AA fax from C. Odell to 1 bf INS dated 9/1 8/01 attaching flight manifest for 9/18/01 Yes 000512-
AA Flight 2097 departing Denver on 9/1 2/0 1 : 000518
File marked as "16 Sep 01 S/AI jjFBI-MIA" 9/16/01 No 000519
Robert Burt FBI fax from S/AJ Ito Colette Odell at AA dated 9/17/01 attaching Subpoena to 9/17/01 No 000520-
provide all records for referenced AA descriptors: American 00121092946184 and 000522
American 00121092946173
Colette Odell AA fax from C. Odell to S/A 1 ""1 of FBI dated 9/1 X/01 attaching A A ticket/sales 9/18/01 Yes 000523-
reports 2109294618 and 2109294617 000538
G. Bartulevicz AA fax from G. Bartulevicz to| fif FBI dated 9/1 7/0 1 re PNR history 9/17/01 Yes 000539-
report tori land AATMS - Member Maintenance Report tor Walid 000547
Iskandar

NYOFFICE 594578vl 9/11 Personal Privacy


9/11 Law Enforcement Privacy
PRIVATE &. CONFroENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AETHOR DESCRIPTION DATE S.S.I. BATES NO.


G. Battulevicz AA fax from G. Bartulevicz tb| |of FBI dated 9/18/01 re PNR history reports 9/18/01 Yes 000548-
000551
Suspicious Activity Report by M. Howe dated 9/17/01 attaching Flight Manifest for Fit
Michael If owe, 9/17/01 Yes 000552-
59 from JFK - SFO on 6/1/01 and employee contact data for crew members 000579
Charlee \ AA fax from G. Woodard to Freddy Salinas dated 9/15/01 attaching AA employee 9/15/01 No 000580-
Woodaid W\e information
\ .. 000592
AA fax from C. Wdodard to Freddy Salinas dated 9/15/01 attaching AA employee 9/15/01 No 000593-
Woodard W information 000594
Charlee AA fax from C. Woodard to Mark Huber dated 9/15/01 attaching business card foJ ^^H 9/15/01 No 000595-
Woodard |\ S/A for FBI Dallas 000597
AA Pa$t dated PNR's for suspects ohFlights 1 1 and 77 given to FBI on 9/14/01 9/14/01 Yes 000598-
000646
Denny Eby AA fax from Denny Eby to Mark Huber dated 9/14/01 attaching PNR's for AA Flight 9/14/01 Yes 000647-
489on9/4/01 : A 000678
Charlee AA fax from Charlee Woodard to Detective 1 (dated 9/13/01 attaching employee 9/13/01 No 000679-
Woodard history report far! i 000684
Filemirkedas"12Sept01p J FBI-Dallas" 9/12/01 No 000685
Colette Odell A A fav ftnm Pr DH«J1 «AJT [oFFRJ 4tf*A Q/} 7/O1 nfta^ng FlifSh* MpnifccJ- fnr 9/12/01 Yes 000686-
AA Flight 614J&-om FLL to J.GA on 9/1 l/Ol (faxed from Bob Scheuler to S/AI 1 on 000707
9/13/01)
File marked as "12 Sept 01 S/Al IFBI-Houston" 9/12/01 No 000708
Randy* Mondor FRT Fav frnml 1 to SiiTflnni. Tlark nf A A Hatf>H 0/1 ''-/Ol ™ **l"»*t for 9/12/01 No 000709-
assistance with S/Ai land manifest request regarding terrorist attacks ot 000710
9/11/01
Randy Mondor FRT Fax from) j. |to Suzanne Clark of AA dated 9/12/01 re request for 9/12/01 No 000711-
assistance with S/AI )and manifest request regarding terrorist attacks of 000712
- 9/1 1/01 (handwritten note "pis give to Colette")
Colette Odell AA Fax from C. Odell to S/AJ |dated 9/12/01 attaching Flight-Manifest for 9/12/01 Yes 000713-
MQ 36 1 1 from DFW to ILE on 9/9/0 1 000724

9/11 Personal Privacy


NYOFFICE 594578v I
PRIVATE & CONFIDENTIAL .,;;;:-;'?9/11 Law Enforcement Privacy
ATTORNEY WORK PRODUCT .,•-<
ATTORNEY-CLIENT PRIVILEGED DOCUMJENT ..•/''
SENSITIVE SECURITY INFOMRATJOlN ;;
PURSUANT TO 49 C.F.R, 1520 :;:

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


Colette Odell AA Fax from C. Odell to S/A[ |dated 9/12/01 attaching Flight Manifest for 9/12/01 Yes 000725-
MQ 3585 from DFW to ILE on 975751 :: 000738
George AA Fax from G. Baitulevicz to 1 \<X FBI dated 9/15/01 attaching 9/15/01 Yes 000739-
Baitulevicz Terrorist Suspect List and PNR Reports /: 000772
George AA Fnx f™m & R«rhil«vjirr tn i ^tfFRI <^te<l Q/W01 nttp^'ngp>raiBfnr 9/15/01 Yes 000773-
Baitulevicz suspected terrorists .. / 000811
Filf marked as " 1 1 Sfjrt 0 1 1 [FPT-DF W 9/11/01 Yes 000812
AA AA Flight History dated 9/12/01 for AA 0865 from FBI to DFW/on 9/1 1/01 9/12/01 Yes 000813-
000832
AA AA Flight History dated 9/12/01 for AA 2413 from DFW tq tAX on 9/1 1/01 9/12/01 Yes 000833-
000851
AA AA Flight History dated 9/12/01 for AA 0489 from ORD to SFO on 9/4/01 9/12/01 Yes 000852-
000871
File marked as documents "provided tol |- FBI/DFW 09/12/01" 9/12/01 No 000872
AA PNRs for suspected terrorists and hijackers of 9/1 1/01 - Yes 000873-
000973
AA AA Flight History dated 9/14/01 for AA 0069 from MAD to MIA on 1/10/01 9/14/01 Yes 000974-
001009
AA AA Flight History dated 9/14/01 for AA 2104 from MIA to TPA on 1/10/01 9/14/01 Yes 001010-
001030
AA AA Flight History dated 9/14/01 for MQ 5372 from TPA to MIA on 1/3/01 9/14/01 Yes 001031-
001040
AA PNR History Report for Hijacker Mohamed Atta - Yes 001041-
001108
FOLDER #2
File marked as 1 fFBI-DFW" No 001109
AA AA Flight History dated 10/25/01 for AA 1404 from ORD to SWF on 10/24/01 10/25/01 Yes 001110-
001129
AA AA Flight History dated 10/25/01 for AA 1009 from DFW to PHX on 10/9/01 10/25/01 Yes 001130-

NYOFF1CE 594578vl
9/11 Law Enforcement Privacy
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.L BATES NO.


"'-. " !l;; :-
001170
G. Bartulevicz Fax from G. Bartulevicz to\^ |of FBI-DFW Hated 10/24/01 attaching A A 10/24/01 Yes 001171-
Flight History for AA 0019 from JFK to LAX on 5/3/01 001199
W. R. Schmidt AA Fax from W. R: Schmidt to| , |nf FRI-TOW Hated 1 0/1 5/01 attaching 10/15/01 Yes 001200-
suspicious sietivity report and flight history for flight AA1954 from DFW to ATL on 001215
ao/8/Di
File marked as "2 Oct 01 IKS' iFBI-Sjpokane" 10/2/01 No 001216
Egon Dezihari FBI fax frotril , |to Chris Bidwell of AA dated J.0/2/01 requesting flight 10/2/01 No 001217-
information on terrorist suspectsl I 001218
Colette Odell AAFak fromC, Odell tdl. __ |of FBI-Spokane HateH 10/01/01 (attachment 10/3/01 No 001219-
missing) \\. 1 001220
AA emblbvee information dated 10/06/01 fod las requested byl 1 i 10/6/01 No 001221
i 1 * \\ \e markediis " 1 Ocl <H S/Al IFBI-SAN"
10/1/01
001222No
Darrell FRT fax frnni^ itn r.n1rfte OH«11 nf A A Hntml 1 ft/I /01 rpqii«ting Fligfit 10/1/01 No
001223-
Foxworth Manifest for AA #3 36 from Cabo San Lucas to Los Angeles on 7/27/0 1 \A Fax from C OHell to S/A| 001224 |nf FRT HateH 10/07/01
Colette Odell 10/2/01 Yes 001225-
Manifest for AA 8336 from $JD to LAX on 7/27/01 ; 001239
File marked as "2 diet 01 Detl (FBI-NYC" 10/2/01 No 001240
- PNRs for suspected terrorists dated 10/02/01 i 10/2/01 Yes 001241-
001243
PNRs for suspectedterroristsgiven t(J | , Yes 001244-
001252
George AA fax from G. Bartulevicz to| |of FBI-SAN dated 9/1 1/01 attaching 9/11/01 Yes 001253-
Bartulevicz Flight Manifest for AA 0015 from JFK to SFO on 9/9/01 i 001275
- Report of crew members on flight 160 from SAN to JFK on 9/10/01 and Flight Manifest 9/11/01 Yes 001276-
(dated 9/1 1/01) \A Fax from W. Schmidt to S/AI
001309' Idated 9/24/01 attach
W. R. Schmidt 9/24/01 Yes 001310-
terrorists that at one time or another booked a reservation ; 001313

10 9/11 Personal Privacy


NYOFFICE 594578vl
9/11 Law Enforcement Privacy

PRIVATE & CONFIDENTIAL


ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


A. \e Documents
. \z , , requested and faxed to ,.,,.,„ ""•"•--. lofFBI-DFW -subject of inauirvl 1 Yes 001314-
CD \l frorriG. Bartulevicz tot---. 001343
Mated 10/3/01 attaching employee information 10/3/01 No 001344-
for those related to bookings of hijackers of 9/1 1/01 , ! 001356
George Employee information for| [ re request hyl H • 10/1/01 No 001357-
Bartulevicz <lated 10/1/01 001361
George E-mail from G. Bartulevicz to Linela Navarro, ].inda Tuttle,and Larry Wansley dated \! 9/14/01 ~|Yes 001362
i
Bartulevicz 9/14/01 re reservation information for terrorist
George AA Fax from G. Bartulevicz to] Hdated 9/1 5/01 attaching i 9/15/01 Yes 001363-
Bartulevicz suspect list and employee information j 001369
George E-mail from G. Bartulevicz to Suzanne Clark dated 10/2/0 1 re suspicious passenger ; 10/2/01 Yes 001370-
Bartulevicz 1 * ^ Iwith attached PNR 001374
George nomrrifnt* faX^H *"' ^ ^ ^ i of FBI-DFW related to 9/1 1/01 incidents by George 10/2/01 Yes 001375-
Bartulevicz Bartulevicz dated 10/02/01 -Fligh tManijfestforAA1221fromDFWtoABQon j 001387
8/31/01
George Employee information for| |$eut tot | bv Georee Bartulevicz on \F10/2/01
W from G. No 001388-
Bartulevicz relating to AA 1 1/77 i
Bartulevicz 10/02/01 \s faxed td |ofFl 001419
George 9/28/01 Yes 001420-
Bartulevicz (dated 9/28/01) 001424
Denise Deegan AA fax from D. Deegan to| |ofFBI< lated 9/28/01 attaching passenger i 9/28/01 Yes 001425-
manifest and crew list for Flight 160 on 9/10/01 frorh'SAN to JFK \ 001452
FBI FBI fax to Charlee Woodard of AA dated 9/23/01 requesting basic employee information 9/23/01 No 001453-
for 12 individuals listed in attached crew manifest 1 001455
Charlee AA fax from Charlee Woodard to >f FBI dated 9^3/01 attaching employdse 9/23/01 No 001456-
Woodard information requested by the FBI 001464
Charlee AA fax from Charlee Woodard to >f FBI dated 9/23/01 attaching employee 9/23/01 No 001465-
Woodard information requested by the FBI 001480
Charlee AA fax from Charlee Woodard to )f FBI dated 9/23/01 attaching employee 9/23/01 No 001481-
Woodard information requested by the FBI 001483

11 9/11 Personal Privacy


NYOFFICE 594578vl
9/11 Law Enforcement Privacy
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR ; DESCRIPTION DATE S.S.I. BATES NO.


Charfee \d \. Av.A fax frorri Ghat-lee Woodard to 1 "--..., |of FBI dated 9/23/0 1 9/23/01 No 001484-
attaching employee information requested by the FBI
AAfaxtol ;:;|dated 9/24/01 re employee information for! 9/24/01 l._
Michelle AA fax
\n \n from M. Houston
Mazzella tol |dated 9/22/0 1 re reservation fbr| bnd 9/22/01 Yes 001487
I J (attachment missing)
Fax from John Mazzella to Michelle Houston dated 9/22/01 re request for information 9/22/01 Yes 001488
regarding suspects! lan^x 1
information provided to T?RT at request nf[ w 1- Flight Manifest for A A 1 fiRX Yes 001489-
frbm RST to ORD on 7/3 1/0-1 and PNRs for suspected terrorists 001530
Charlee v AA fax from Charlee Woodard to Freddy Salinas dated 9/19/01 attaching e-mail from 9/19/01 Yes 001531-
Woodard \e Linda Navarrp
> to Tim Ahern dated 9/19/01 re search of JFK/SAN trips by aircraft #339 001534
for terrorist suspects
Fax from Colette to Russ dated 10/23/01 re PNR report for Mohamed Atta 10/23/01 Yes 001535-
001537
Charlee Fax from Charlee Woodard to Russ dated 10/23/01 attaching the bag tag info for AA 69 10/23/01 Yes 001538-
Woodard from MAD to MIA on 1/10/01 as well as flight manifest 001591
Thomas Cassidy FBI fax from! |to Fred Salinas dated 10/2/0 1 requesting PNR information 10/2/01 Yes 001592-
for! 1 001593
PNR report and hotel reservation information for suspect) Jiated 10/2/01 Yes 001594-
10/2/01 001596
G. Bartulevicz AA Fax from G. Bartulevicz tJ lat FBI dated 9/15/0 1 attaching suspect 9/15/01 Yes 001597-
PNRs \" 001632
PNRs of suspects 9/15/01 Yes 001633-
001659
File marked as "Suspect List" Yes 001660
G. Barteluvicz Email from G. Barteluvicz to Linda Navarro; Linda Turtle; Larry Wansley re DP 9/14/01 Yes 001661
addresses belonging to internet proxy systems owned by USAirs.
File marked as " 1 Oct 0 1 S/A| 1 FBI-SAN" 10/1/01 No 001662
Darrell FBI faxfrom| Ito Collette Odell of AA dated 10/01/01 re request for 10/1/01 No 001663-

12
NYOFFICE 594578vl
9/11 Law Enforcement Privacy
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


Flight Manifest for AA #336 from Cabo San Lucas to LAX on 7/27/01 001664
"
Colette Odell A A fev frnm Tnlette CtAftt tn S/Al Hati-H 10/07/01 attaching Flight Manifest 10/2/01 Yes 001665-
for AA #336 from SJD to LAX on 7/27/01 001679
FOLDER #3
PNRs and Flight Manifests for multiple flights of AA #77 sent tb| Jon 9/17/01 Yes 001680-
9/17/01 002357
KEAN COMMISSION REQUEST NO. 5
All documents shared with the Air Transport Association (ATA) or ATA personnel
stationed at the operations centers with respect to the 9-11 attacks.

NO SUCH DOCUMENTS EXIST.

KEAN COMMISSION REQUEST NO. 6 & 7


Joint Use Agreements and Checkpoint Operations Guides in effect on 9/11/01 at
Logan Airport Checkpoints B4 and B5 (Terminal B) (Abo, please clarify which
Checkpoint was used to screen AA-11 passengers on 9/11).

ATA ATA Checkpoint Operations Guide dated 7/94 7/94 Yes 002358-
002473
KEAN COMMISSION REQUEST NO. 8
A list (including names, current contact information and 9/11 duties) of company
personnel and subcontractor screener and supervisory personnel on duty on 9/11/01
at Logan Checkpoints B4 and B5 and Dulles Airport Checkpoints IAD01 and
IAD02 (Main Terminal).

13
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. 1520

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


Report to AA Boston Checkpoint Operations 9/1 1/01 by Globe Aviation Services 10/15/01 Yes 002474-
(10/15/01) 002528
KEAN COMMISSION REQUEST NO. 9
List of screening checkpoint equipment, including make, model, serial numbers,
calibration and maintenance logs, and the current location of the equipment, that
was in use on 9/11/01 at the checkpoints servicing the departure gates for the
hijacked flights from Logan and Dulles Airports.

SEE RESPONSE TO REQUEST NO. 8


KEAN COMMISSION REQUEST NO. 10
All documents, including but not limited to reports, guidelines, training manuals,
and testing procedures, relating to the operation of the computer assisted passenger
prescreening program (CAPPS) as of 9/11/01.

NONE AVAILABLE AT PRESENT. TO BE PRODUCED AT A LATER DATE.


KEAN COMMISSION REQUEST NO. 10 (UAL)
(THIS REQUEST HAS BEEN EXTENDED TO AA)
All reports or other documents, submitted by the company to the FAA and other
relevant aviation security officials, of compliance with Security Directives issued by
FAA which were in effect on 9/11/01.

NONE AVAILABLE AT PRESENT. TO BE PRODUCED AT A LATER DATE.

KEAN COMMISSION REQUEST NO. 11

14
NYOFFICE 594578vl
PRIVATE & CONFIDENTIAL
ATTORNEY WORK PRODUCT
ATTORNEY-CLIENT PRIVILEGED DOCUMENT
SENSITIVE SECURITY INFOMRATION
PURSUANT TO 49 C.F.R. IS20

AUTHOR DESCRIPTION DATE S.S.I. BATES NO.


List (including names, current contact information and 9/11 duties) of company
personnel on duty on 9/11/01 at Ft Worth, TX Operations Center (and any other
locations from which the company's response to events on 9/11 were directed).

Access Cards List and Access Card Information Forms for AMR Headquarters, 9/15/01- 9/15/01- No 002529
9/17/01 9/17/01
KEAN COMMISSION REQUEST NO. 12
Documents and presentations containing information on aviation security spending
by the company from 1995 to present (including the source of funding and category
of expenditures).

NONE AVAILABLE AT PRESENT. TO BE PRODUCED AT A LATER DATE.

15
NYOFFICE 594578vl

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