Comms Systems Learning and Assessment Strategy

Learning and Assessment Strategy
Minimum Skills
Operate Communications Systems and Equipment
Version 1.0 - 26 April, 2006

First published May 1998 in Australia by: CFA Operations, CFA Headquarters, 8 Lakeside Drive, Burwood East, Victoria 3151. CFA 2005 Other than that permitted under the Copyright Act 1968, no part of this publication may be reproduced by any means without written permission from the Country Fire Authority Victoria. Enquiries should be addressed to the publisher.
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Table of Contents
Learning Materials Control Sheet ......................................................................................3 Record of Versions ............................................................................................................3 Contact for Enquiries and Proposed Changes ..................................................................3 PUAOPE002A Operate communications systems and equipment ...................................4 Competency Map: PUAOPE002A Operate communications systems and equipment ..6
Learning Materials Control Sheet

Record of Versions
No 1.0 Date 26/04/2006 Nature of Amendment Initial draft learning and assesment strategy
Contact for Enquiries and Proposed Changes

If you have any questions regarding this learning document please contact the responsible area identified below:
Name Designation
Tony Duckmanton Manager Learning and Development CFA Headquarters, 8 Lakeside Drive, Burwood East, Victoria 3151
Phone Fax Email
(03) 9262 8310 (03) 9262 8576 t.duckmanton@cfa.vic.gov.au
PUAOPE002A Operate communications systems and equipment

This unit covers the competency to transmit and receive communications in routine and operational situations using the organisations communication systems and equipment. Element 1. Use communication systems and equipment Performance Criteria 1. Equipment is used and operated safely to support communications consistent with organisations policies and procedures 2. Communication equipment and techniques are selected to best meet the task, context and needs of the situation 3. The communication system is correctly utilised to facilitate transmission and reception 4. Communication systems are operationally maintained according to organisations policies and procedures 2. Transmit and receive communications 1. Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisations policy and procedures 2. Contact is acknowledged, communication is confirmed and action initiated 3. Communication faults and deficiencies are reported according to organisations policy and procedures 4. Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication 5. Communication is processed and recorded in accordance with organisations policies and procedures 3. Maintain communications equipment 1. Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures 2. Faulty equipment is identified and noted for repair RANGE STATEMENT Communication equipment personal computers and modems radio facsimiles may include signalling devices mobile landline and satellite telephones pagers Communication systems organisations networks, communication protocols, verbal communication procedures, geographical
may include information systems, relevant legislation, such as Telecommunications Act Verbal communication pro-words phonetic alphabet call signs coded procedures may include messages, use of abbreviations emergency procedures Voice procedures may Rhythm, speed, volume, pitch, sentences, correcting include mistakes, repetitions. EVIDENCE GUIDE Critical aspects of evidence It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisations communication system and equipment Interdependent Pre-requisite units: Nil assessment of units Co-requisite units: Nil
Underpinning knowledge organisational policy and procedures relevant to the operation of communication equipment range of communication equipment available to the organisation the organisations communication system. Underpinning skills clean and service communication equipment according to organisational procedures report communication faults and deficiencies according to organisational procedures use verbal communication procedures consistent with the organisations communication system utilise the organisations communication processes and systems Resource implications access to relevant communication equipment Consistency in evidence should be gathered over a period of time in a performance range of actual or simulated workplace environments Context of assessment observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment
Competency Map: PUAOPE002A Operate communications systems and equipment

Elements of competency unit addressed in this training program
1 Use communications systems and equipment 2 Transmit and receive communications 3 Maintain communications equipment CFA required Underpinning Knowledge Skills Assessment
Remarks
Sessions Radio communication principles Radio and communication systems
9 9 9 9 9 9 9 9
9 9 9 9 9 9
Radio types and operating modes covered are to be determined by local brigade needs.
Communications equipment Verbal communications Radio operational procedures Dealing with difficulties
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Section 1 Learning Strategy Program Introduction Help learners to feel comfortable about attending this Program Welcome participants Introduce yourself; name, background, qualifications to deliver this training program. Conduct site induction and participant registration. Ice-breaker activity (If required) Inform learners of Programs aim and objectives: Show OHT1 - Program aim/objectives . Explain the outcomes that will need to be achieved. Be able to: Inform learners of Programs timetable: Understand how radio communication network used by emergency services operate. Operate and maintain radio communications equipment in accordance with SOPs. Use CFAs standard radio procedures to communicate information during an incident. Take appropriate action if communications are lost. OHT 1 Operate communication systems and equipment
Aids
Time
15 mins
Show OHT 2 Program Outline. Discuss the program outline (Sessions and timings) and explain how the program will be conducted. OHT 2
Section 2 Learning Strategy Session 1: Radio Communication Principles Time: 30 mins Aids Introduce Session: Session 1 - Radio communication principles Show OHT 3 Session introduction This session introduces participants to the major components of a two radio and explains the basic functions performed by each component. It covers the principles of radio communication including concepts such as frequency bands, characteristics of radio waves and concludes by looking at factors that can adversely effect radio signal transmission and reception. Show OHT 4 Session Aims/Objective(s). Read read through each of the aims/objectives listed on the overhead. Be able to: understand how voice signals are transmitted over radio wave describe how the frequency spectrum is divided into groups/bands of waves. explain how the radio waves that make up the VHF and UHF radio transmission travel. identify factors that interfere with radio transmissions OHT 5 OHT 3 Time
Inform learners of Session enabling objectives:
OHT 4
Show OHT 5 Session content overview and briefly outline the key content areas that will be covered in this session. Clarify participant understanding of aims/objectives as required. Stimulate recall of prior/ prerequisite learning?: Components of a radio Principles of radio communication Frequency bands Characteristics of radio waves Sources of interference
Section 3 . Session 1 Enabling Objective: Components of a radio Principles of radio communication Frequency bands Instructional Method Heading Show 2 way radio and ask participants to name a key component and state its function. Continue questioning until all components and their functions have been covered. Practice/Feedback Assessment Basic radio components and their functions Microphone Transmitter Aerial Receiver Speaker 2 way portable radio fitted with antenna and external microphone. Time: Aids/Refs
Content Points
Show OHT 6 Components of a radio Clarify as required.
OHT 6
Principles of radio communication Sound waves to electrical energy Electrical energy to radio waves Broadcast and received by aerials Radio waves converted to electrical energy Electrical energy converted to sound waves. Frequency Bands Radio spectrum HF/VHF/UHF radio bands
Heading Show OHT 7 - Principles of radio comunications Discuss the sequence of actions that are carried out within the radio in order to send and receive a voice message.
OHT 7
Heading Show OHT 8 Frequency bands Introduce concept of radio spectrum and frequency bands. Give examples of bands used in CFA and frequencies covered by each band.
OHT 8
Section 3 . Session Enabling Objective: Characteristics of radio waves Sources of interferance. Instructional Method Heading Show OHT 9 Characteristics of radio waves Explain how HF/VHF/UHF radio waves travel and the range of travel. Other examples may be used eg. Microwave transmission, line of site across connecting mainland with Tasmania. Ham radio (bouncing signals off ionosphere to communicate around the world). Very Low Frequencies (VLF) ground waves used to communicate with submarines under water several thousand lilometres away.. Heading Show OHT 10 - Sources of interference Identify factors that can disrupt the transmission of radio signals. Use example of mobile phone blackspots in and around our city. Poor reception in some rural and country areas. Practice/Feedback Assessment Characteristics of radio waves Radio wave propagation Direct Refracted Reflected OHT 9 Time: Aids/Refs
Content Points
Sources of interferance Thunderstorms and lightning Heavy rainfall High voltage power lines Other radio users (on same or adjacent channels) Terrain Buildings
OHT 10
Session summary
Use a range of questions to check participants understanding of content covered in this session.
Section 3 . Session Enabling Objective: Characteristics of radio waves Sources of interferance. Instructional Method Q1. Briefly describe the 3 waves that make up a VHF and UHF radio transmission? Q2. Explain what iis meant by term Line of Sight? Q3. What factors can interfere with radio communications? Q4. What is meant by the term black spot/shadow? Q5. If communications are disrupted, what can you do to try to restore communications? Practice/Feedback Assessment Directed questions Time: Aids/Refs
Content Points Session summary (contd)
Section 2 Learning Strategy Session 2: Radio Communication Networks Time: 30 mins Aids Introduce Session: Session 2 Radio communication networks Show OHT 11 Session introduction This session introduces participants to the makeup and operation of communication networks used in CFA. It looks at how the methods used to transmits signals, techniques used to extend the range of transmitted and received signals, components that make up a network, the range of communications equipment used by firefighters and the emergency reporting system. Show OHT 12 Session Aims/Objective(s). Read read through each of the aims/objectives listed on the overhead. Be able to: Understand methods used to transmit radio signals with a communication network. State the factors that can effect transmitter range and methods to improve that range. Describe the components that may be used to form a radio communications network. Provide examples of the different types of communication equipment used within CFA. Clarify participant understanding of aims/objectives as required. OHT 13 Show OHT 13 - Session content overview and briefly outline the key content areas that will be covered in this session. Stimulate recall of prior/ prerequisite learning?: Methods of transmission Transmitter range Local and remote control Repeater transmission Voting systems Communication networks Communications equipment OHT 11 Time
OHT 12
Section 3 . Session 2 Enabling Objective: Methods of transmission and transmitter range Types of radio systems and repeater systems Instructional Method Heading Show OHT 14 Methods of transmission Define terms and explain concepts. Practice/Feedback Assessment Methods of transmission Simplex Duplex Trunking Transmitter range Radio band spectrum being used and the atmospheric conditions. Radio transmitter power and aerial Portable (5 Watts) Mobile (5 - 25 Watts) Base (25 W and up) Aerial type and location Mode of operation (trunk enabled) Communication network and repeaters Radio systems Local and remote control Local control Remote control via landline Remote control via radio link Repeater transmission Repeaters Voting systems OHT 14 Time: Aids/Refs
Content Points
Heading Show OHT 15 Transmitter range Discuss factors that can increase range of signals broadcast from radios.
OHT 15
Heading Show OHT 16 Local and remote control Discuss each type of setup.
OHT 16
Discuss concept of repeater systems Show OHT 17 Repeater transmission Show OHT 18 Voting systems Provide examples where used.
OHT 17 OHT 18
Section 3 . Session 2 Enabling Objective: Content Points Types of communication equipment used in CFA Two-way radios Landline, mobile and satellite telephones Pagers / listening sets Facsimiles Fire and Emergency Reporting Systems (FRS / ERS) Three main types of two way radios Base station Mobile Portable Instructional Method Heading Question participants to identify the different types of comms equipment used in CFA. List answers on whiteboard. Show OHT 19 Communication equipment Compare lists and introduce any missed items Refer SOP 9.18 Mobile phone use in Operations Practice/Feedback Assessment Types of communication equipment used in CFA communication systems Time: Aids/Refs
OHT 19 SOP 9.18
Heading Show OHT 20 Types of radios Identify 3 main types of radios used and question participants to determine the main differences/advantages of each type. Summarise features/advantages/disadvantages of each type.
OHT 20
Types of pagers tone pager tone pager with voice over alpha-numeric page
Heading Show OHT 21 Types of pagers Identify 3 main types and discuss features/differences for each type. Show pager and demonstrate its features.
OHT 21
Section 3 . Session 2 Enabling Objective: Content Points Emergency reporting system Instructional Method Heading Show OHT 22 Emergency reporting system Explain its purpose and operation. Ask participants to describe how the system operates in their brigade. Heading Show OHT 23 Communications network. Ask participants to identify the different users and methods of communication shown in the network diagram. Use a range of questions to check participants understanding of content covered in this session. Q1. What is the difference between Simplecx and duplex radio transmissions? Q2. Name 4 pieces of equipment that may be used in a CFA communication networks. Q3. Describe 3 factors that can influence the range of a transmitted radio signal. Q4. What is the difference between a remote control via landline and a local control? Directed questioning. Practice/Feedback Assessment OHT 22 CFA Communication systems Time: Aids/Refs
Communications Network
OHT 23
Session 2 summary
Section 2 Learning Strategy Session 3: Verbal communication Time: 60 mins Aids Introduce Session: Session 3 - Verbal Communication Show OHT 24 - Session Introduction This session covers voice and language techniques that make for effective radio communications. Inform learners of Session enabling objectives: Show OHT 25 Session Aims/Objective(s). Read read through each of the aims/objectives listed on the overhead. Be able to: Understand and comply with radio operator responsibilities. Communicate using pro-words and phonetic alphabet in accordance with SOPs. Regulate speech (rhythm, speed, volume and pitch) to communicate clearly and effectively via a microphone. Communicate using CFAs protocols for sending, receiving and or relaying radio messages. Clarify participant understanding of aims/objectives as required. Show OHT 26 - Session content overview and briefly outline the key content areas that will be covered in this session. Stimulate recall of prior/ prerequisite learning?: Operator responsibilities Pro-words The phonetic alphabet Transmitting numbers and time Call signs Aerial identification of vehicles Speaking into a microphone Receiving, transmitting and relaying messages Coded messages OHT 25 OHT 24 Time
OHT 27
Section 3 . Session 3 Enabling Objective: Radio operator responsibilities Techniques for effective radio communications Instructional Method Heading Question participants to determine operator responsibilities. Provide examples as required. Show OHT 28 Operator responsibilities Summarise responsibilities Refer to SOP 9.22 Radio use - CFA Practice/Feedback Assessment Radio operator responsibilitie Coordinating the exchange of information from mobile to portable radio operators Controlling the use of the radio network Maintaining radio network discipline Keeping the airways free from unnecessary chatter Techniques for effective radio communications Time: Aids/Refs
Content Points
OHT 28 SOP 9.22
Heading Explain concept of pro words and how they can reduce possibility of error in communications. Show OHT 29 - 30 Identify pro words and explain how/where and when they are used. Refer SOP 9.15 Mayday procedure Participants are to demonstrate use of pro words by making up brief messages and repeating them to the group. Group to interpret meaning of messages. OHT 29 30
Pro words
SOP 9.15
Use of Say again ( ) pro word
Show OHT 31 Use of Say again (.) Explain circumstances in which the say again pro word might be used.
OHT 31
Section 3 . Session 3 Enabling Objective: Radio operator responsibilities Techniques for effective radio communications Instructional Method Practice/Feedback Assessment Using previous message prepared by participants ask several participants to repeat their message and have others respond using variations of the say again pro word. The message sender is then required to repeat the requested parts of the message. Ensure the correct response is provided in each instance. Phonetic alphabet Heading Show OHT 32 Phonetic alphabet Identify phonetic alphabet and explain how/where and when it is used. Show OHT 33 Phonetic alphabet practice Ask participants to provide the phonetic words for each letter. Time: Aids/Refs
Content Points
OHT 32
OHT 33
Show OHT 34 Phonetic spelling practice
Ask participants to spell the words on the slide phonetically
OHT 34
Section 3 . Session 3 Enabling Objective: Radio operator responsibilities Techniques for effective radio communications Instructional Method Heading Show OHT 35 Transmitting numbers Demonstrate the correct sounding of each number when transmitting over radio. Show example numbers and ask participants sound them out aloud. 12 and 24 hr clocks 12 24 hr clock time conversion Heading Show OHT 36 12 and 24 hr clocks Revise concept of 24 hr clock. Question participants to ensure everyone is conversant with both 12 and 24 hr time keeping. Show OHT 37 Transmitting times Participants to practice sounding times for radio transmission Show 12 hr time and ask participants to convert to 24 hr time and sound it out as if transmitting the time over a radio. Continue till all examples completed correctly. Practice/Feedback Assessment Transmitting numbers OHT 35 Time: Aids/Refs
Content Points
OHT 35
OHT 36
OHT 37
Call signs Radio call signs
Heading Show OHT 38 Call signs Discuss purpose of call signs and provide examples Show OHT 39 Aerial identification Explain where this might be useful.
OHT 38
Aerial identification of vehicles
OHT 39
Section 3 . Session 3 Enabling Objective: Radio operator responsibilities Techniques for effective radio communications Instructional Method Heading Explain what acronymn RSVP stands for. Show OHT 40 Speaking into a microphone Explain what is meant by rythm and speed. Provide several examples of appropriate rhythm and speed in speech. Show OHT 41 - Speaking into a microphone Explain what is meant by volume and pitch. Provide several examples of appropriate volume and pitch in speech. Holding a microphone Show correct method for holding and positioning a microphone when speaking into it. Demonstrate correct techniques for holding the microphone while speaking (distance from mouth angle to face). OHT 40 Practice/Feedback Assessment Speaking into a microphone RSVP acronym Rhythm Speed Volume Pitch Time: Aids/Refs
Content Points
OHT 41
Receiving, transmitting and relaying messages Receiving a message (protocol)
Heading Show OHT 42 Receiving transmitting and relaying messages. Explain protocol and provide opportunities for practice.
OHT 42
Transmitting a message (protocol)
Show OHT 43 Receiving transmitting and relaying messages. Explain protocol for transmitting
OHT 43
Section 3 . Session 3 Enabling Objective: Radio operator responsibilities Techniques for effective radio communications Instructional Method Show OHT 44 Receiving transmitting and relaying messages. Discuss message sequence and provide opportunities for practice. Practice/Feedback Assessment OHT 44 Time: Aids/Refs
Content Points
Using two portable radios, select a range of participants and have them transmit a brief message to the receiving unit. Ask group to note clarity and ease of understanding of transmitted message. OHT 45
Relaying messages
Show OHT 45 Relaying messages Explain need for relays, protocol used and responsibilities of person relaying the message. Provide opportunities for participants to practice in pairs and in groups of three to send, receive and relay information.
Section 3 . Session 3 Enabling Objective: Radio operator responsibilities Techniques for effective radio communications Instructional Method Use a range of questions to check participants understanding of content covered in this session. Q1. What does pro word wait mean? Q2. What does the pro word Nothing heard mean? Q3. What action should tyou take on hearing the pro word Emergency? Q4. You need to advise Fiskville pumper 1 to proceed to a rural property. Use the phonetic alphabet, relevant pro word and figures to repeat the address which is: a) 1526 Fuller road b) 1983 Spence lane c) 1156 Bentons Creek road Q5. How does the acronymn RSVP apply to the way you speak when transmitting a message by radio? Q6. What words would you use to transmit the time 11:45pm? Practice/Feedback Assessment Directed questions Time: Aids/Refs
Content Points Session 3 summary
Section 2 Learning Strategy Session 4: Radio operational procedures Time: 30 mins Aids OHT 46 Time
Introduce Session:
Session 4 Radio operational procedures Show OHT 46 Session Introduction This session introduces participants to radio operational procedures adopted by CFA. It covers the types of messages that may be sent during an incident as well as the sequence in which they would generally be used.
Show OHT 47 Session Aims/Objective(s). Read read through each of the aims/objectives listed on the overhead. Be able to: Explain the types of messages sent during an incident, and the sequence in which they would be used Clarify participant understanding of aims/objectives as required. Show OHT 48 - Session content overview and briefly outline the key content areas that will be covered in this session. Turn-out On scene Word back / Sitrep Assistance Message / other messages Returning In Station
OHT 47
OHT 48
Stimulate recall of prior/ prerequisite learning?:
Section 3 . Session 4 Enabling Objective: Content Points Type and purpose of radio messages Instructional Method Heading Ask participants to name the types of messages that might be sent during an incident. Show OHT 49 Types of messages Question participants to determine purpose of message. Clarify as required. OHT 49 Practice/Feedback Assessment Types of radio messages Time: Aids/Refs
Turn-out On scene Word back / Sitrep Assistance Message / other messages Returning In Station
Sequence of message Message type and purpose Incident type Status Session summary
Show OHT50 - Communication sequence Step through sequence shown in slide. Draw on personal experience to describe a typical incident scenerio and the flow of communication that would take place. Use a range of questions to check participants understanding of content covered in this session.
OHT 50
Section 2 Learning Strategy Session 5: Operation of Motorola radios Time: 90 mins Aids Introduce Session: Session 5 Operation of Motorola radios Show OHT 51 Session Introduction This session introduces participants to the features, setup, call types and operation of the Motorola Syntrx-pro mobile radio, MTS 2000 and MTX 838 portable radios Inform learners of Session enabling objectives: Show OHT 52 Session Aims/Objective(s). Read read through each of the aims/objectives listed on the overhead. Be able to: use the controls and features on a range of Motorola radios (mobile and portable) to monitor, receive and transmit conventional calls. Note to Trainer: - Brigade equipment and communication needs will determine which (if any) of the radios advanced features will need to be covered. These may include any of the following call features: Trunking calls Dedicated calls Group calls Call in absence Status calls Emergency callsTelephone calls Interfleet / interprefix calls DTMF overdial Clarify participant understanding of aims/objectives as required. Show OHT 53 - Session content overview and briefly outline the key content areas that will be covered in this session. Features, Setup, Call types and Operation of motorola: Syntrx-pro radio MTS 2000 portable radio MTX 838 portable radio Stimulate recall of prior/ prerequisite learning?: OHT 51 Time
OHT 52
Section 3 . Session Enabling Objective: Motorola Radio Types Operation in conventional mode. Instructional Method Show OHT 54 Motorola radio types Introduce the radios that will be covered in this session. Practice/Feedback Assessment Motorola radio types Time: Aids/Refs
Content Points
Motorola MTX 838 Construction Features Controls Operation
Heading Explain and demonstrate features provided. Demonstrate setting up the radio and making/receiving a call. Pass around the portable radios to participants for a brief inspection. Heading Show OHT - Conventional operation Explain and demonstrate features provided. Demonstrate setting up the radio and making/receiving a conventional call.
OHT 55 -61
Motorola MTX 2000 Construction Features Controls Operation Motorola MCS 2000 Syntrx-pro Construction Features Controls Operation
OHT 62-69
Heading Show OHT - Conventional operation Explain and demonstrate features provided. Demonstrate setting up the radio and making/receiving a conventional call.
Provide opportunities for participants to practice setting up for different types of calls.
OHT 89-99
Section 4 . Session/Program Summary/Review:

Use a combination of self check questions from the learner manual and or directed questioning techniques
Aids
Time
Learning Check:
Learning checks should be carried out at the end of each session. Material covered in earlier sessions may also be checked in later sessions. Practical activities should be incorporated into the training to allow participants to demonstrate the skills required.
On the Job Practice:
Determined at Brigade level.
Support/Encouragement Techniques: Further Training: Program/ Unit Evaluation:
Regular practice incorporated as part of skills maintenance program
Determined at Brigade level.
A post course review should be carried out to gather feedback and seek ideas for improving course content and presentation.

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Learning and Assessment Strategy

Operate Communications Systems and Equipment

Learning and Assessment Strategy

Version 1.0 - 26 April, 2006

Learning and Assessment Strategy

Learning and Assessment Strategy

Learning Materials Control Sheet

Contact for Enquiries and Proposed Changes

Phone Fax Email

(03) 9262 8310 (03) 9262 8576 t.duckmanton@cfa.vic.gov.au

Learning and Assessment Strategy

PUAOPE002A Operate communications systems and equipment

Learning and Assessment Strategy

Learning and Assessment Strategy

Competency Map: PUAOPE002A Operate communications systems and equipment

Sessions Radio communication principles Radio and communication systems

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Learning and Assessment Strategy

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Learning and Assessment Strategy

Inform learners of Session enabling objectives:

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Learning and Assessment Strategy

Show OHT 6 Components of a radio Clarify as required.

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Learning and Assessment Strategy

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Learning and Assessment Strategy

Content Points Session summary (contd)

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Learning and Assessment Strategy

Inform learners of Session enabling objectives:

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Learning and Assessment Strategy

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Learning and Assessment Strategy

OHT 19 SOP 9.18

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Learning and Assessment Strategy

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Learning and Assessment Strategy

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Learning and Assessment Strategy

OHT 28 SOP 9.22

Use of Say again ( ) pro word

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Learning and Assessment Strategy

Show OHT 34 Phonetic spelling practice

Ask participants to spell the words on the slide phonetically

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