Professional Documents
Culture Documents
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Qualities
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(Juran,1985,10)
(Feigenbaum, 1986, 234)
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William Conway
Genichi Taguchi
Armand Feigenbaum
Karru Ishikawa
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1.
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3.
4.
Argenti Paul; The Fast Forward MBA, Pockek Reference Published, John Wily and
Sons USA 1997.
Ashore, Mike, Managing Quality in The Service Sector, Clays L td.,st.,Ives,
England,1996.
Evans, James , R .; Application Production and Operation Management 4th ed ., New
York,.1993.
Lawrence M. Tobin, the New Quality Landscape ,Total Quality Management ,System
,Vol. .41 ,No .11 ,1990.
5.
6.
7.
Feigenbaum , A .V. : Total quality Control ,Mc Graw Hill Book , CO..,New York ,
1986.
Kin low, Dennis, C., Continues Improvement and Measurement Total Quality, MC
Graw-Hill Book Company No.1, 1992.
Russell , Roberta , S. and Taylor , Barnard , W. , Operations Management , 3rd ed .,
Prentice Hill International ,U.S.A, 2000.
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