Task You are required to analyse the effectiveness of the Online Air Ticketing systems.

To do this you are required to employ at least two data gathering techniques including research and observation. You will need to research the existing online ticketing systems and other information you can find about airlines. You also need to observe how at least three (3) users interact with the system. Suppose the 3 users want to travel to different cities. Depending on the site you choose, you need to script two or more scenarios for these users, and then observe their interaction. For instance, the two possible scenarios might be as follows: (A) You want to travel to New York on next Friday. Before reserving your seat, you want to be sure that you can finish pack up without rushing it, and reach the airport on time. You therefore want to find out when your airline X (you choose the same one for all 3 participants) is departing on that day. (B) You have a friend that is arriving on a particular flight, you want to check-in the flight status online to see if they will arrive on time. You need to choose one company and clearly state your choice in your introduction. Examples include, but are not limited to the following: Virgin, Qantas, Jetstar, Rex, and Webjet. Amongst the information sought are answers to the following questions. Questions you need to address are: 1. What are the major business objectives and processes (operations) that the airline company carries out? 2. List the information systems that are used to support their portal and describe how they are related to the overall business objectives and processes. 3. Detail the scenarios you developed and how the users you observed interacted with the system as a registered member of the system, a temporary member and without registration, when carrying out the tasks of those scenarios. 4. Recommend improvements to the system and describe the analytic consequences. For instance, not all airlines provide systems for online boarding. If the company were to add such functionality, what do the analysts need to consider? 5. Describe the stakeholders involved. Who are they? Why do analysts need to consider their interests? 6. Discuss, in detail, the data collection techniques you used to answer the above questions. Rationale This assignment is intended to develop and test your ability to research the role of information systems in solving business problems. Using some data gathering techniques you will also learn about the role of the system analyst in the development of information systems.