Datasheet

Sostenuto 4.5
Innovative web interface delivers powerful Service Desk software from the desktop to the tablet - anytime, anywhere...

Sostenuto 4.5 features an entirely new 100% web-based user interface based on the latest web standards, and developed using the very latest development techniques. The result is the perfect blend of form and substance, providing an attractive user experience but without the compromise.

Designed for support agents, the Sostenuto 4.5 user interface is at home on desktop browsers such as Microsoft Internet Explorer, Firefox, Google Chrome and Safari, as well as tablet devices such as the Apple iPad and Google Android devices, ensuring that wherever you are, and whatever device you choose, your Sostenuto Service Desk is always available.

What's new in Sostenuto 4.5?

A vibrant new user interface design thats simpler than ever to use New HTML5/CSS3 browser-based user interface for support agents with no software to install Full support for tablet devices, such as Apple iPad and Google Android ensuring you can take Sostenuto with you wherever you go Support for all modern browsers including Microsoft Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari A multi-document user interface allowing many records and tasks to be open and managed at the same time User configurable My Sostenuto dashboards and gadgets ensuring the important data is always visible through charts, gauges and other key performance indicators Integrated browser spell check facility Drag and drop attachments from your desktop to the browser

A Modern and Attractive User Interface

Sostenuto 4.5 features a new multi-document and tabbed user interface which greatly improves support staff productivity ensuring everyone can access important information quickly and easily. Switching between multiple incidents or associated records has never been easier, and the distinctive and individual colouring for individual processes ensures users always know where they are.

This attractive new user interface continues to complement the highly configurable nature of Sostenuto, interpreting the underpinning Sostenuto configuration in a way which will be instantly familiar to experienced Sostenuto users, yet inviting and easy to grasp for those that are new.

www.sunrisesoftware.com

A Rewarding Experience
Using a combination of new techniques Sostenuto 4.5 can help to drive and motivate support staff in a more engaging manner by providing rewards for exceptional effort. Customer support staff can now gain experience as they go about their day-to-day support activities and over time level up through a series of configurable experience tiers. Users can also earn badges by satisfying specific criteria, are also free to compete in challenges against other support staff, for example competing to achieve the highest personal customer satisfaction rating in a week or month, and can view progress against others by viewing interactive leaderboards as challenges progress. Finally Quests are more complex multi-award badges that only the bravest and most dedicated users are awarded. Such a concept is often referred to as "gamification. At the heart of gamification lies a desire to reward users for their continued valued contributions, going above and beyond the call of duty, ensuring everyone remains focussed on the business goals ultimately helping to raise the bar of customer service and increasing productivity and motivation.

By 2014, more than 70 percent of Global 2000 organizations will have at least one "gamified" application, with gamification positioned to become a highly significant trend over the next five years.
Gartner

Examples of gamification at work on the Service Desk include: Monthly reward for attaining the highest customer satisfaction rating of all participants Monthly reward for contributing knowledge articles that are rated highest by end-users Reward for achieving the lowest Incident re-open rate over a month Reward for achieving specific grades for training or for compiling a wider complementary set of skills

Whats more, all badges, challenges and quests are all highly customisable, allowing organisations to tailor their reward culture to their own needs

For more information on Sostenuto 4.5 please visit www.sunrisesoftware.com, email enquiries@sunrisesoftware.com or call us on 020 8391 9000

About Us
Sunrise provides applications which underpin business processes across its customers organisations. Since 1994, the company has shaped a robust track record in the areas of IT Service Management and Customer Service Management with fully configured applications designed around best practice guidelines. Sunrise builds unrivalled flexibility and resilience into its software, and even more importantly, backs it up with an exceptional team of highly experienced, bright individuals who are passionate about helping customers achieve outstanding results.

Sunrise Headquarters 50 Barwell Business Park Leatherhead Road Chessington Surrey KT9 2NY United Kingdom

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+44 (0) 20 8391 9000 +44 (0) 20 8391 0404 welcome@sunrisesoftware.com @sunrisesoftware /sunrise-software_216430
www.sunrisesoftware.co.uk

www.sunrisesoftware.co.uk

www.sunrisesoftware.co.uk

/sunrisesoftwareuk

www.sunrisesoftware.com