Interview Skills

A Careers Service Guide to

Interview Skills
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CONTENTS
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Introduction ...................................................................................... Preparing For An Interview .............................................................. Behaviour At An Interview ............................................................... Employer Questions ........................................................................ Competency-Based Interviews ........................................................ Telephone-Based Interviews ........................................................... Questions You Would Like To Ask .................................................. Standing Out From All The other Applicants ................................... After the Interview ............................................................................ And Finally ... ................................................................................... 1 1 4 6 10 13 15 16 16 17

Appendix I Activities - For use in Department-based Career Management Skills Sessions

1.

INTRODUCTION
SO YOU HAVE BEEN INVITED FOR AN INTERVIEW! You have every reason to feel positive and confident at this point as the employer has indicated definite interest in you. However, you will clearly be in competition with others and in order to succeed there are very definite techniques and strategies you will need to use. This booklet provides some pointers and tips on preparing for an interview which will help put you in the best possible light. PREPARATION IS VITAL! Preparation is a key factor. In an interview you are selling yourself - your skills, abilities, knowledge and personality - to an employer. In order to do this effectively, you must find out as much as you can about the employer's organisation and the employer's needs. Remember, the interview is also a two way process which should help you to decide whether you would want to work for a particular organisation.

2.

PREPARING FOR AN INTERVIEW

You may have already followed these processes but do revisit the Job information available on the organisations website. Re-check: The job description. Person specification/job requirements. The graduate training programme if being offered.

FIND OUT ABOUT THE JOB Questions to Consider What does the job entail? What personal qualities, skills, knowledge are required? What levels of commitment, energy, motivation, initiative are required? Will further study for professional qualification be required?

Where to Get Further Information The Careers Service Library has occupation files and information booklets describing job content and requirements. Check the AGCAS occupational profiles which can be found in the Careers Service Library or at www.prospects.ac.uk/links/occupations Try talking to someone in a similar job - even better, try to gain some experience through work shadowing.

FIND OUT ABOUT THE EMPLOYER Revisit Employer Information What is the company's aim, size, product or service, turnover, location, organisational structure, position in the industry/service as a whole? Are there varied locations requiring geographical mobility? Will the size/location of the employer affect promotion prospects? Do the aims/ethos of the company fit in with my personal values and aims. Any latest developments/news in the organisation? Where To Find Information Most organisations have their own website, and some larger companies also have their own graduate website. The Careers Service has employer files, business directories, and local newspapers. The University Libraries have professional and industrial Journals, national newspapers. Keep up with current issues facing industries/services by reading relevant journals, quality newspapers, Company Reports and watching business/documentary TV programmes. The Nexis database is accessible from the University Website under Information Services. Look under databases on INSRVs home page (available only to our students registered at Cardiff). This is a good source of recent newspaper articles on large companies to which you may be applying.

THINK ABOUT WHAT YOU CAN OFFER Reflect on the information you have gathered about the job and the employer. The Job Description and Person Specification - will give you some idea of what the organisation is looking for and also give an idea of likely questions. Many interviews are solely structured around the Job Description and Person Specification. From the Person Specification try and list some likely questions you may be asked: e.g. give an example of a time when you have demonstrated team working skills. For further help see also the section on Competency-Based Interviews and answering questions. What personal and technical skills, knowledge, qualities, values, and experience can you offer and do these seem to fit what the employer is looking for? Make sure you have specific evidence from your experience. Think of ways in which you could show the relevance of your past experience, knowledge, personal qualities and skills to the needs of the job and of the employer. Think about what you could do for the employer to make their business/service more effective. We all have less positive life experiences at some times. If you are conscious of inconsistencies, failures, changes of direction in your life history prepare yourself to respond to any probing questions from employers by thinking about what you have learned from these experiences. Be ready to emphasise positive outcomes. Always prepare answers for potentially awkward questions which you anticipate will be asked. Never go along to an interview just hoping for the best (e.g. that the employer won't ask about inconsistencies or that you will think of something on the day). Make a list of three or four questions that you want to ask the employer. Always look at a copy of your application form or CV when preparing - try to spot questions which may be asked. The Careers Service offers further Interview Workshops which look in more detail at handling competency questions - sign up via the Website.

DON'T FORGET THE DETAILS Check venue/travel arrangements to make absolutely certain you will arrive at least ten minutes before the interview. Nothing is more likely to jeopardise an interview than arriving late! Make sure you know the name of your interviewer/s and be ready to use it as part of your greeting. Know whether you are having a general interview or technical interview as this might affect your preparation. If appropriate try to find out the background of your interviewer e.g. if technical questions are being asked. Plan what you will wear. At an interview your appearance needs to be impeccable. Make sure that you wear the style of clothes that the interviewer would expect, and if in any doubt, choose the more formal of your dress options. Don't overlook the importance of clean shoes, well pressed clothes, good haircut, tidy appearance. Remember also that the colours you wear can give you a more serious/business like or informal/frivolous look. If you can afford to invest in yourself by buying a new suit or jacket, it will do marvels for your confidence.

3.

BEHAVIOUR AT AN INTERVIEW
FIRST IMPRESSIONS REALLY DO COUNT! Your interview begins the moment you step inside the organisation! Be courteous and friendly towards everyone you meet, starting with the Receptionist. The impression you create in the first 60 seconds can be most important in creating the right rapport between you and the interviewer. Its natural to feel a little nervous before an interview but try to relax as much as you can, make an effort to present a lively appearance and greet the employer with a firm handshake. However, be careful not to be over familiar or too relaxed.

BODY LANGUAGE As much a part communication as any other form of language. Initial impact is made within the first few seconds and it is suggested that effective communication during the initial few minutes of the interview may be broken down as follows:-

55% -

Body Language (clothes, gestures, posture)

ATTENTION This does not give you licence to talk rubbish Or

38% -

Tone of Voice

7%

Message Content

To switch off and miss something vital!!!

Four important areas of non-verbal communication worth paying attention to are: EYE CONTACT Look at the interviewer during conversation but without staring. Eye contact conveys listening, interest and honesty. FACIAL EXPRESSION Smiling naturally and frequently indicates a good rapport with the interviewer and indicates that you are confident and relaxed. Be careful to avoid the embarrassed smile, the fixed grin or something that resembles a scowl or inane smirk suggesting hysteria or worse! POSTURE Sit well back in the chair that you moved slightly to one side before sitting down, to prevent being placed in a confrontational position across a table opposite the interviewer. Avoid sitting on the edge of the seat or slouching. You may like to lean slightly forward when listening or replying to show your interest. Keep your hands relaxed on your lap or on the arm of the chair and avoid fiddling with pens, clothing or hair. GESTURES Avoid too much gesticulation and sketching points in the air, which can detract from the verbal message and may be seen as aggressive. Try and find the right balance no movement at all is not natural and may be considered as passive and rigid behaviour.

ANSWERING QUESTIONS Listen carefully and answer questions in a positive way. Never say I just ... or I only ... when talking about your experiences. Expect to do most of the talking but view the interaction as a friendly yet purposeful conversation rather than an interrogation. Try to steer the interview in the direction you would like it to go Yes, I enjoyed my course, but the voluntary work I have done has influenced my career decision as much as my course. Perhaps I could tell you about it? (This is a good technique if an interviewer is beginning to ask about areas of your education or experience which you consider show you in less than your best light.) Interviewers expect applicants to talk much more than applicants generally expect! Answer questions as fully and positively as you can, whilst avoiding answers which are too long and repetitive - or so short and blunt as to be of little help to the interviewer. As the questions progress, you will become aware of whether you are on the same wavelength as the interviewer. If you feel you have been talking too much or too little, if you feel you have been too familiar or not sufficiently assertive, it is important to adjust your style as the interview proceeds. If you don't understand a question ask for it to be clarified. This is far better than giving a wrong answer or - even worse - sitting in stunned silence.

4.

EMPLOYER QUESTIONS
The Basic four Questions and Examples There are four basic questions underlying everything that an employer will ask you:1. 2. Why have you applied to this company/for this job? What can you do for us? (What skills, knowledge, intellectual ability can you offer?) What kind of person are you? (What are your attitudes, values, motivation levels? Do you have the ability to get on with others, work in a team?) What distinguishes you from all the other applicants?

3.

4.

Of course the employer can ask any number of different questions to get at this basic information. Example Questions To Explore Your Knowledge Of The Job Vacancy And The Organisation How would you define marketing/personnel etc? What do you understand by the term "management"? What do you think are the qualities needed by a social worker? What do you know about our organisation? What do you think of our brochure/website? What do you think of our product/service?

Example Questions To Explore Your Commercial Awareness What do you think are the main difficulties facing our company? Was the company where you did your work experience run efficiently? What would you have done to improve its efficiency?

Questions Relating To Your Education, Qualifications, Interests, Work Experience Why did you choose Cardiff University/this course? How appropriate do you think your course is to the future? What subjects do you find most interesting and why? How hard have you had to work on your course? What do you think you have gained from your time at Cardiff University? What do you regard as your greatest personal achievement? What kind of vacation work have you done and what have your learned from it? Tell me about your interests outside your studies. Give me an example of a successful company. Why do you think it is succesful?

Questions Aimed At Finding Out More Directly About Your Attitudes, Values, Motivation, Personal Qualities, Interpersonal Skills, Perception Why have you applied for this kind of work/career? What do you think are your particular strengths? What qualities/skills do you think make you suitable for this job? What would be your criteria for deciding if a job is acceptable to you? What other qualifications are you considering? How would you deal with a subordinate whose performance was inadequate? What do you want out of life? Are you willing to be mobile as and when the job requires it? What do you see yourself doing in 5/10 years time?

Questions Which Need Careful Handling! Example 1: What would you say are your weaknesses? Think about this question beforehand and only give one example unless asked otherwise. Try to answer all questions like this, which draw attention to weak points, in a positive way:e.g. My friends say I'm a workaholic. Until recently, I was lacking IT skills but I'm currently taking a course in my spare time and am beginning to feel quite confident now. These answers highlight either things which are of benefit to the employer, or which you are clearly taking steps to remedy. Never give a negative answer which could apply to any job such as:I tend to flap in a crisis. I'm not good at managing my time.

Example 2: I notice you took four years over your degree course rather than three. Could you tell me why that was? When the interviewer tries to dwell on negative aspects of your education or career to date always remain positive. Don't bluster or try to make excuses. Deal briefly and factually with the point raised. Think about things you have learned from the experience and give a positive optimistic response. I did change my course of study at the end of my first year as I realised my real interest lay in economics. Since then I have thoroughly enjoyed my course and have had consistently good marks. Example 3: I notice from your application that you have not had much team work experience? Sometimes there will be an obvious weakness or gap in experience or skill. You are likely to be asked about this so think about how you will answer in advance. Hypothetical Questions Some employers like to pose a problem such as: We are having trouble with the quality of our printed circuits. What would you do about it? Take a deep breadth here. The employer is looking for problem-solving skills under pressure. Think out loud and remember there is no right answer and you are unlikely to have a complete answer as all the facts will not be available to you. Try to suggest a logical approach - steps you would take to clarify the problem and possible courses of action. The employer is looking for a rational, sensible approach rather than a complete solution. Dont worry if the answer sounds bad to you, this type of question is very difficult to answer well, so forget it and focus your attention on the next question. Probe Questions Employers may use probe questions to delve deeper into your level of insight into the way you perform activities. They are often used in Competency-Based Interviews covered in the next section.

List of Common Probe Questions Can you give me a picture of that? Walk me through that (incident) (meeting) etc. You said we. What did you do specifically? What part did you play? Can you tell me what you actually said to him/her? That was a good overview. Now, lets go back and get the details. What went through your mind ... ? What were the key events, the critical points along the way? How did it start? Lets go back. When you ... (left the meeting) (etc.,) ... how did you feel? So what happened after that? What were the critical next steps? Lets go back. You said there was planning involved. Can you tell me about that? How did that come about? How did that first come up? How did you do that?

5.

COMPETENCY-BASED INTERVIEWS
Many employers now use this form of interview to check whether you have the competencies they are looking for (e.g. leadership, influencing others, teamwork). The purpose of interviews which are based on individuals competency are to assess the presence or absence of specific competencies in an attempt to determine the type, frequency and level of particular behaviours. Sometimes technical competencies are also assessed e.g. written skills, computing skills, project management, engineering skills; whatever is relevant to the job field. The Competency Interview is based on focused questions which are designed to gain specific evidence of the competencies which have been determined as critical to success in the job. A list of competencies required by companies for particular jobs will usually be found on their website or in their brochure.

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Prior to the interview it is useful to familiarise yourself with all the critical competencies for the job and to identify ways in which you can demonstrate that you use on a regular basis. Sometimes the application form will have asked you to describe a situation when you demonstrated a competency. If this is the case, the interviewer is likely to want to probe further about how you tackled the situation e.g. Question on Application Form Give an example of a time when you have led a team to achieve a result? As part of my course I led a group of six of us doing a practical project in archaeology. I had to chair the planning meeting, allocate tasks to everyone, then monitor progress during the practical phase. I also needed to motivate people (especially when it rained) and organise pulling the results together at the end. Probe Questions Asked at Interview on This Situation How did you handle the allocation of tasks, what did you do if people didnt agree with the task theyd been allocated? How did you motivate the team? How did you ensure you kept to the deadline? How did you measure the success of the project? Did you have any problems with some people not working as hard as you felt they should? How did you tackle this? Are there any things you would have done differently if you were doing this again? Even if competency questions are not asked on the form, it is a good idea to have example situations you could describe if asked in an interview. During The Interview The interviewers job is to gain as much information as possible from you. It is advantageous to give as many factual answers as possible to describe how you meet the competency being examined. In some cases the interviewers will tell you what competency they are assessing at each stage; in others you will have to guess! Being familiar with the range of competencies will enable you to give better answers so it is worthwhile spending some time checking for any available information from the company or in the Careers Service Library.

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In order that the interviewer gives you the most credit or codes your answers should be in the first person i.e. I. You may be asked to explain your individual role in a situation, what you said or felt. This is all relevant information in competency assessment. Some Dos and Donts Use the first person I. Talk about what you did. Avoid using we, our group, my team. If you do try to point out the role you played. I gave the presentation of the outcomes on behalf of my group. Explain the context of your example briefly; the assignment was due in by the end of the month and the information had not arrived so I decided to ... rather than it was a real rush to meet the deadline but I managed it. When describing difficulties tell the interviewers what you learnt from the experience and if possible give an example of when you have had a chance to put that into practice. Dont hypothesise, use factual and objective information where possible. EXAMPLES OF BEHAVIOURAL COMPETENCIES 1. 2. 3. 4. 5. 6. Communication Team Working Leadership/Organisational Creativity Problem Solving Commercial Awareness

Many applicants are unsure of how to demonstrate commercial awareness. The suggestions below may help you to prepare in this area. Having an interest in business and an awareness of current business news items. Keeping up-to-date in your field. Being able to analyse your work experience and think about improvements which could have made the business/organisation work more effectively. Being able to identify commercial opportunities and have ideas on how to turn them into viable propositions.

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N.B. Commercial awareness does not just apply to commerce but can apply to any Private or Public Sector business/management/technical function. Examples of Questions Relating to Commercial Awareness could include: Tell me about an article you have been following in the news (businessrelated!). Choose a company which, according to you, could further develop their business, tell me how they could do it and the challenges they may face. From your experience of working with customers, tell me about a time through delivering excellent service you gained or included a sale. Choose a company which has grown in the last few years and discuss.

(See also additional questions on page 7 of this booklet.)

6.

TELEPHONE-BASED INTERVIEWS
Telephone interviews are becoming more common in the Graduate Recruitment process. These interviews will vary from company to company, but most will last for 20-30 minutes. Many interviews will be based on the application form you have submitted and will ask ou to expand on your answers. Your tone of voice, clarity and volume are all important. The following are some general hints and tips which should help you focus your mind no matter what the interview style, and allow you to highlight your experience and ability. KNOW YOUR FACTS Do as much research as you would before a face-to-face interview. Think about the answers to possible questions in advance. Dont rely on your notes too much in the actual interview. Look at the companys website. See literature at your Careers Service. Checkout the press for recent articles.

13

KNOW YOUR DIRECTION This will enable you to quickly establish whether the company can offer you the best route for your career. Have an idea of the area of work you would like to go into. Think about the career path that you would like to follow.

KNOW YOUR TACTICS Be punctual. Have your CV and any other information in front of you with relevant areas highlighted. Have a pen and paper handy. Make sure you are somewhere comfortable where you can talk freely and be heard easily. A landline is preferable. The Careers Service has rooms you can use for telephone interviews. If you have to use a mobile, make sure it is fully charged! Look at the employers list of competencies these may well be used in a telephone interview. Have a couple of questions to ask at the end, but be aware that the telephone interviewer may not be from the company therefore may not know the answers.

VOICE AND LISTENING Remember to smile, it shows in your voice. Be more sensitive to the tone of the interviewers voice and your voice. Ensure you sound enthusiastic and interested. Dont be afraid to leave a pause whilst you consider your answer. Be aware that you will have no non-verbal clues to tell you when the interview wants to ask the next question, so dont ramble on incessantly give them a chance to come in! If you are unsure about whether to develop an answer further ask.

It is also worth remembering that companies employing effective telephone interviewing techniques do take into account that this is not everyones preferred method of communication. Although you should ensure your best efforts for the interview you should not be overly concerned about its format.
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7.

QUESTIONS YOU WOULD LIKE TO ASK

Most interviews will end with this. Make sure you have questions ready and never ask questions which are clearly answered in the employers brochure or which may appear trivial. An employer will be appalled if at the end of a long, good, in-depth interview, you ask about canteen facilities. Pitch your questions high and this will improve your chances. Don't ask too many questions - this could spoil a good interview. Three or four good questions should be sufficient. If your questions have been answered during the course of the interview, then say so rather than appearing disinterested by having no questions. Possible questions you could ask: What kind of decisions will I be required to make when doing this job? What is the companys training and development policy? Can you tell me about graduate development opportunities within the company and possible progression through the organisation? What are the possibilities of using my languages? Are there opportunities to work overseas? When will I hear the result of my interview?

If you feel that you have some important information which has not come up in the interview, this could be the time to introduce it.

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8.

STANDING OUT FROM ALL THE OTHER APPLICANTS

Do you have relevant work experience that would set you apart from other candidates? For some candidates it may be an expedition to South America or organising events as a member of a student society. You should attempt to work this into the interview, particularly if the skills developed relate directly to the job being applied for. If you havent done some of these things, dont worry - For all candidates there are still simple things you can work on during the interview, for example: Show interest and courtesy to everyone you meet. Be ENTHUSIASTIC and POSITIVE. These attributes can probably do more for you in an interview situation than any others. Demonstrate that you have good transferable skills in addition to your academic qualifications - ability to solve problems, communicate effectively, relate well to others, take responsibility for your own learning and development. Thank the interviewer for the opportunity of having an interview and confirm your continued enthusiasm for the job. Not many people bother to do this and it can be very effective, especially if an employer is having difficulty choosing between two excellent candidates.

9.

AFTER THE INTERVIEW

Make notes after each interview. These will prove invaluable if you are called to a second interview or Assessment Centre. Make sure you know what happens next and when you can expect to hear the result of your interview. If you dont hear within the time indicated consider sending a polite e-mail thanking the interviewer for the interview and asking what the position is. If you are unsuccessful, some companies/organisations will offer interview feedback but it is entirely at their discretion. Most organisations will require this request in writing. However, information received may help you with any future interviews you have been selected for. Job Offers If you are in a position to have more than one job offer, then ask for time to think about which organisation you will choose.

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10. AND FINALLY ...

Remember the following points:1. 2. 3. 4. 5. 6. Preparation and knowledge. Appearance and non verbal communication. Enthusiasm. Positive responses in all situations. Well thought out questions. Thank the interviewer.

Finally, bear in mind that this booklet has explained best practice in recruitment and how you are likely to be interviewed. If you believe that during the recruitment process you were treated unfairly, then do seek further advice from your Careers Consultant or check out the Equal Opportunities Commission website.

FURTHER HELP WITH INTERVIEWS

Interview Workshops The Careers Service offers Interview Workshops covering some of the information in this booklet in more detail and allowing you a chance to practise. These are run in every semester and are bookable through our web-based Booking System. CMS Programmes run in Schools will often include Interview Workshops. Check with your Department. Psychometric Tests These may form part of the selection process at any stage. Information is available in the Careers Service Library and Practice Psychometric tests are available on-line. See the Careers Service website for details. Practice Interviews In most cases attending the Interview Workshop will prepare you adequately for attending interviews. However if you still have concerns after attending an Interview Workshop either through the Careers Service or through Career Management Skills Workshops held in your department, you may be able to get further help in the form of: A Practice Interview with a Career Consultant using a video camera (30-minutes). This can be booked at the Careers Service Reception either in person or by telephone, but is not available on the Careers Service web-based Booking System. Places for these are limited.

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OR A Careers Consultation 30-minute interview which you can book in the usual way on the Careers Service Booking System specifying that you need Interview Preparation. The Career Consultant will then be able to run through some practice questions with you but without using the video facilities. IMPORTANT: For either of these, you should be at the actual stage of applying for jobs and going for interviews to gain the maximum benefit. Also, the Career Consultant will need some details in advance of your background and what you are applying for in order to prepare meaningful questions. A CV and letter of application or completed application form are ideal, or you could complete a brief form designed for this purpose available from the Careers Service Reception. This MUST be handed in to the Careers Service Reception at least one day before your Practice interview session. Assessment Centre Booklet, Video and Workshop After the initial interview you may be invited to a second stage of selection or Assessment Centre. We have information in the Careers Service Library to help you and also run mock Assessment Centres in the Autumn and Spring. Book a place on our web-based Booking System. See these DVDs - available at the Careers Service Why Ask Me That? The Assessment Centre Both on the Selection Success in One DVD. Also available to borrow in video format: Why Ask Me That? The Assessment Centre.

GOOD LUCK!

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APPENDIX 1 ACTIVITIES

The following activities are optional activities used on the CMS workshops which are available in 25 Academic Schools.

ACTIVITY 1: INTERVIEW QUESTIONS

Working in pairs, take it in turns to be the Interviewer and Interviewee.

N.B. The Interviewer should only ask the question and then just listen: make no further verbal response (SAY NOTHING!).

Questions:

Tell me about an achievement you are most proud of and why?

What would you say is your main strength and why?

You have 5 minutes for this activity.

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ACTIVITY 2:

WHY ASK ME THAT?

Watch the video Why Ask me That?, which shows a student being interviewed and coached to improve his interview technique. Make a note of the key points which you observe, particularly in relation to: Preparation Questions Body language

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FURTHER HELP If you have found this booklet useful, you may want to pick up or download our other booklets, including: Application Forms Assessment Centres CV Time Out Working in Wales Employment Regulations for International Students The Careers Service also runs a series of workshops in conjunction with these booklets. You can find out more about these on our website: www.cardiff.ac.uk/carsv We offer Career Management Skills (CMS) Workshops in many departments. To find out if your department hosts these sessions, contact your Department or School Office.

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THIS BOOKLET IS AVAILABLE ON CD on request at the Careers Library www.cardiff.ac.uk/carsv IT IS ALSO AVAILABLE IN WELSH

The Careers Service aims to offer a fair and equal service to all its clients, regardless of their sex, ethnic origin, age, sexuality, religion or disability. We are able to offer additional support to students who may benefit from extra help. Please contact us for further details.

DISCLAIMER The information and advice provided by the Careers Service is given in good faith and all reasonable efforts have been made to ensure accuracy. Neither Cardiff University nor the individual members of staff shall be liable to any person in contract, tort, statute or otherwise for any loss, distress or damage of any kind howsoever caused (except for death or personal injury caused by the negligence of Cardiff University or the individual members of staff). All information and advice is provided only on the basis of this disclaimer.

Fcl R:\General\literature\Interview Skills updated by JH July 08 same as CMS.doc

What is the Careers Service?

The Careers Service is part of the Universitys Registry, Governance & Students Directorate. The Service is designed to provide you with the professional careersrelated support you need during your studies and beyond. The Careers Service is free for you to use and is open weekdays from 9am - 5pm throughout the year. Whether you are just beginning to think about your future, have made some plans or simply havent a clue what you want to do there is an array of help available to you so please make use of it. Start today by reading this booklet and utilising the events and services on offer.

Where is the Careers Service?

5 Corbett Road, Cathays Park, Cardiff
Just down from Barclays Bank, Law and Music Buildings and next door to Aberdare Hall. Minutes from the Students Union. A short walk from most Academic Schools. Well worth a visit!

We also have our Centre for Work Experience and GO Wales situated at 56 Park Place, Cardiff, as well as services at the Student Support Centre, Cardigan House, Heath Park Campus. Please see the Web for further details: www.cardiff.ac.uk/carsv

Barclays Bank

Careers Service
Main Building

56 Park Place

Students Union

Glamorgan Building

City Hall

5 Corbett Road, Cardiff CF10 3EB Tel: (029) 2087 4828 Fax: (029) 2087 4229 e-mail: careers@cardiff.ac.uk web: www.cardiff.ac.uk/carsv/