ASSIGNMENT in TQM Kristel-Anne M. Aquino BSBA FMA / 4TH YEAR 3:00pm 4:30pm September 5, 2013 MRS.

Mariel Jagurin

What is a standard?
A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose. We publish over 19 500 International Standards that can be purchased from the ISO store or from our members.

What are the benefits of ISO International Standards?

ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors, and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade. Management system standards Some of ISOs most well-known standards are management system standards. They provide a model to follow when setting up and operating a management system. Like all ISO standards, they are the result of international, expert consensus. Therefore, by implementing a management system standard, organizations can benefit from global management experience and good practice. These standards can be applied to any organization, large or small, whatever its product or service and regardless of its sector of activity. An effective management system has many benefits including: More efficient resource use Improved risk management, and Increased customer satisfaction as services and products consistently deliver what they promise. Continual improvement All ISO's management system standards are based on the principle of continual improvement. An organization or company assesses its current situation, fixes objectives and develops policy, implements

actions to meet these objectives and then measures the results. With this information the effectiveness of the policy, and the actions taken to achieve it, can be continually reviewed and improved. Audits Audits are a vital part of ISO's management system approach as they enable the company or organization to check how far their achievements meet their objectives. External audits also play a role in showing conformity to the standard. In order to help the auditing of these standards, particularly for companies implementing more than one management system standard, ISO has released ISO 19011:2011. This standard provides specific guidance on internal and external management system audits.

ISO 9001:2015 and beyond - Preparing for the next 25 years of quality management standards
Reaping the rewards
For a start, we could look back at the incredible success of these standards in promoting quality management (and ISO!) around the world. We could congratulate ourselves that: they have consistently been ISOs best-selling standards; they have firmly established a common platform and language for organizations to discuss quality; and, by defining requirements in ISO 9001, Quality management systems, that give a base-level confidence in an organizations ability to provide conforming products, they have facilitated world trade. We could also talk at length about how the standards have formed a basis for the development of other management systems including environmental, health and safety, information security and energy; and how ISO 9001:2008, Quality management systems Requirements, and ISO 9004:2009, Managing for the sustained success of an organization A quality management approach, are widely used in specific sectors such as aerospace, telecommunications, education, local government and healthcare. Instead of self-congratulation, though, let us look to the future. In particular, lets review what ISO/TC 176/SC 2 is doing to ensure its standards continue to provide a solid foundation for quality management over the next 25 years.

Looking to the future

ISO/TC 176/SC 2s vision is for its products (primarily ISO 9001 and ISO 9004) to be recognized and respected worldwide, and used by organizations as an integral component of their sustainable development initiatives.

This pivotal role of quality management systems as a basis for the economic growth component of the sustainability agenda has often been overlooked, with attention in recent years being focused on the more topical elements of environmental integrity and social equity (see Figure 1). We should not forget, though, that the ISO 9001 requirements standard is, and will probably continue to be, the entry point for most organizations seeking to implement any formal management system. Although not a requirement, third-party certification to ISO 9001 will remain a key driver. As we look to the future, however, it is important to ensure that quality management is seen as much more than certification to ISO 9001 and that it really helps organizations to achieve long-term success. This means promoting quality in the widest sense of the word, and encouraging organizations to look beyond compliance to a set of requirements. This could be achieved by providing linkages to stimulate the use of, for example, ISO 9004 and other ISO management system standards.

Basic principles revisited

Both ISO 9001 and ISO 9004 are currently based on a set of eight quality management principles. These were developed in the mid-1990s by a small group of experts who were familiar with the teachings and philosophies of the major quality gurus of the last century. These principles, together with an explanation of how organizations can benefit from their application, are available in the brochure Quality management principles, which can be downloaded free of charge from the ISO Website. ISO/TC 176/SC 2, in collaboration with its counterparts at SC 1, Concepts and terminology, has recently undertaken a full review of the quality management principles. From this, it is pleasing (but not surprising) to report that they have stood the test of time, and that only a few minor adjustments are needed to update them for the next generation of quality management standards. The next revision of ISO 9001 Since the publication of the minor amendment to ISO 9001 in 2008, SC 2 has been carrying out extensive research and preparation for the next major revision (currently forecast for 2015). This involves activities such as:

Developing a long-term strategic plan for SC 2 and its products Conducting several open workshops during SC 2 plenary meetings including interactions with users of the ISO 9001 and ISO 9004 standards Participating in the work of the ISO/TMB Joint Technical Coordination Group, aimed at increasing the alignment of ISOs management system standards by developing a common high-level structure, common definitions and some common text (now published as Annex SL to the ISO Directives) Studying the latest trends in quality management, including analyzing new concepts that might be considered for incorporation into future revisions of ISO 9001 and ISO 9004 Analyzing data from a Web-based survey of users and potential users of ISO 9001 and ISO 9004, conducted in 10 languages, with a total of 11 722 responses from 122 countries. The results of these activities, together with the systematic review of ISO 9001 that was completed in March 2012, indicated that while there is still significant satisfaction with the current version of the standard, most people consider a revision appropriate.

This is to keep ISO 9001 relevant, reflect changes in its environment, and ensure it continues to deliver confidence in the organizations ability to consistently provide product that meets customer and applicable statutory and regulatory requirements. At the first meeting of ISO/TC 176/SC 2/WG 24, Revision of ISO 9001, in Bilbao, Spain, in June 2012, the new work item proposal for the revision of ISO 9001 was developed, together with a draft design specification and project plan. The group also developed a preliminary draft of how the new standard could look following the integration of the current version of ISO 9001 with the common text from Annex SL of the ISO Directives. The meetings outputs are being circulated to SC 2 member bodies for ballot. Subject to the ballot being approved, drafting work is expected to begin in November 2012. According to the draft design specification, the revised standard should (among other things):

Provide a stable core set of requirements for the next 10 years or more Remain generic, and relevant to all sizes and types of organization operating in any sector Maintain the current focus on effective process management to produce desired outcomes Take account of changes in quality management systems practices and technology since the last major revision in 2000 Reflect changes in the increasingly complex, demanding and dynamic environments in which organizations operate Apply Annex SL of the ISO Directives to enhance compatibility and alignment with other ISO management system standards Facilitate effective organizational implementation and effective conformity assessment by first, second and third parties Use simplified language and writing styles to aid understanding and consistent interpretations of its requirements

ISO certified companies in the Philippines are:

Dole Philippines Kraft Foods, Inc. Mekeni Food Corporation Jollibee San Miguel foods, inc. Prince Nikko international Peter Paul Phils. Corp.

General Milling Corp. SL Agritech Corp.

ISO 9000 - Quality management The ISO 9000 family addresses various aspects of quality management and contains some of ISOs best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customers requirements, and that quality is consistently improved. ISO 14000 - Environmental management The ISO 14000 family addresses various aspects of environmental management. It provides practical tools for companies and organizations looking to identify and control their environmental impact and constantly improve their environmental performance. ISO 14001:2004 and ISO 14004:2004 focus on environmental management systems. The other standards in the family focus on specific environmental aspects such as life cycle analysis, communication and auditing. ISO 14001:2004 ISO 14001:2004 sets out the criteria for an environmental management system and can be certified to. It does not state requirements for environmental performance, but maps out a framework that a company or organization can follow to set up an effective environmental management system. It can be used by any organization regardless of its activity or sector. Using ISO 14001:2004 can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved. ISO 14001:2004 and SMEs Small and medium sized enterprises (SMEs) also benefit from ISO 14001:2004. However, implementing an environmental management system in SMEs can be challenging. The publication ISO 14001, Environmental Management Systems - An easy to use checklist for small business, will help SMEs to achieve the benefits of implementing an environmental management system based on ISO 14001.

ISO 26000 - Social responsibility Business and organizations do not operate in a vacuum. Their relationship to the society and environment in which they operate is a critical factor in their ability to continue to operate effectively. It is also increasingly being used as a measure of their overall performance.

ISO 26000 provides guidance on how businesses and organizations can operate in a socially responsible way. This means acting in an ethical and transparent way that contributes to the health and welfare of society. ISO 50001 - Energy management Using energy efficiently helps organizations save money as well as helping to conserve resources and tackle climate change. ISO 50001 supports organizations in all sectors to use energy more efficiently, through the development of an energy management system (EnMS). ISO 31000 - Risk management Risks affecting organizations can have consequences in terms of economic performance and professional reputation, as well as environmental, safety and societal outcomes. Therefore, managing risk effectively helps organizations to perform well in an environment full of uncertainty. ISO 22000 - Food safety management The ISO 22000 family of International Standards addresses food safety management. The consequences of unsafe food can be serious and ISOs food safety management standards help organizations identify and control food safety hazards. As many of today's food products repeatedly cross national boundaries, International Standards are needed to ensure the safety of the global food supply chain. Currency codes - ISO 4217 What is ISO 4217? ISO 4217 is the International Standard for currency codes. The most recent edition is ISO 4217:2008. The purpose of ISO 4217:2008 is to establish internationally recognised codes for the representation of currencies. Currencies can be represented in the code in two ways: a three-letter alphabetic code and a three-digit numeric code. Language codes - ISO 639 ISO 639 is the International Standard for language codes. The purpose of ISO 639 is to establish internationally recognised codes (either 2, 3, or 4 letters long) for the representation of languages or language families.